The cell phone profile, media device indexand diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when youconnect your cell phone or media device. Ifyou no longer plan to use the system or yourvehicle, we recommend you use the masterreset function to erase the storedinformation. See Performing a Master Reset(page 457).
System data cannot be accessed withoutspecial equipment and access to yourvehicle's module.
For additional information about our privacypolicy, refer to the local Lincoln website.
Note:To find out if your vehicle hasconnectivity technology, visitwww.ConnectedLincoln.com.
EMERGENCY CALL SYSTEM DATA
When the emergency call system is active,it may disclose to emergency services thatyour vehicle has been in a crash involvingthe deployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to the emergency call system mayalso be capable of electronically or verballydisclosing to emergency services operatorsyour vehicle location or other details aboutyour vehicle or crash to assist emergencyservices operators to provide the mostappropriate emergency services. If you donot want to disclose this information, do notactivate the emergency call system.
Note:You cannot deactivate emergency callsystems that are required by law.
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WHAT IS PHONE AS A KEY
Phone as a Key allows you to use your phonein place of a passive key.
You can use your phone for the followingfunctions:
•Remote locking and unlocking.
•Passive entry and exit.
•Passive start and drive the vehicle.
•Remote start.
•Memory function recall.
PHONE AS A KEY LIMITATIONS
Limitations can vary based on the make andmodel of your phone, phone location andphysical obstructions.
The following items could impact Phone asa Key performance or prevent functionalityin some cases:
•The typical operating range for Phone asa Key is 131 ft (40 m).
•Your Bluetooth® connection is notenabled, is disrupted, or out of range.
•Your Phone as a Key is not active orenabled on at least one phone.
•Your vehicle battery has depleted.
•Your phone battery has depleted.
•Interference from other devices usingradio frequencies or physicalobstructions.
•Your phone is too close to metal objectsor other electronic devices.
Note:Do not leave a duplicate coded keyin the vehicle. Always take your keys andphone and lock all doors when leaving thevehicle.
PROGRAMMING YOUR PHONE
To program your smartphone as Phone as aKey:
1.Visit your device's app store to downloadthe Lincoln Way app.
2.Create or sign-in to the Lincoln Way appand add the vehicle identification numberto your account.
3.Once you add the vehicle identificationnumber, follow the prompts in the LincolnWay app to complete the Sync ConnectAuthorization process.
4.After the vehicle authorizes, you cansetup Phone as a Key following theprompts in the Lincoln Way app.
5.After Phone as a Key is setup, you cansetup the Backup Start Passcode byfollowing the prompts on yourtouchscreen.
Note:Keep your new Backup Start Passcodewith you in case of an emergency.
Resetting Phone as a Key
If the Phone as a Key belongs to youraccount, you can delete it from your phone.If not, reset Phone as a Key using thefollowing steps:
1.Press Settings on the touchscreen.
2.Press General.
3.Press Reset.
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4.Press Lincoln Way Connect Reset.
5.Press Reset All.
6.Confirm you would like to continue witherasing all Phone as a Key, Backup StartPasscodes.
7.Press Continue.
8.Confirm you are aware you arede-authorizing all authorized users andLincoln Way Connect settings.
9.Press Continue.
Note:Please wait while the vehicle resetsall the Phone as a Key, Backup StartPasscodes, Lincoln Way Connect Settingsand de-authorize previously authorizedusers.
USING THE VALET MODE
1.Press Settings on the touchscreen.
2.Press Valet Mode.
Note:Have your Backup Start Passcodecompletely setup before using Valet Mode.
Note:Once the system detects a valid Phoneas a Key, the temporary passcode displaysin both the touchscreen and mobile app. Ifthe system does not detect a valid Phone asa Key, it prompts you to enter your BackupStart Passcode. Once validated, thetemporary passcode displays on thetouchscreen.
3.Enter the first five digits of the passcodeon the keyless entry keypad to unlockyour vehicle.
4.Enter the eight-digit passcode on thetouchscreen to start and drive yourvehicle.
To disable Valet Mode, press Exit Valet Modeon the touchscreen. Once the system detectsan authorized Phone as a Key, it disables. Ifthe system does not detect a valid Phone asa Key, it prompts you to enter your BackupStart Passcode. Once validated, Valet Modedisables.
USING THE BACKUP START
PASSCODE
If you are unable to start your vehicle withPhone as a Key, follow the steps below:
1.Press the brake pedal and the ignitionbutton. If the system does not detect avalid Phone as a Key, a message appearsand the system prompts you for yourBackup Start Passcode.
Note:Make sure you have Phone as a Keyactive on at least one phone to use thepreviously created Backup Start Passcode.
Note:If the Backup Start Passcode screendoes not appear, it is necessary to press theignition button again.
2.Use the touchscreen to enter yourBackup Start Passcode.
3.After entering your Backup StartPasscode, you must press Enter within30 seconds.
4.Once the system validates the BackupStart Passcode, a message alerts you tostart your vehicle.
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5.Press the brake pedal and the ignitionbutton within 20 seconds to start thevehicle.
6.If your vehicle does not start, repeatsteps 1-5.
System Lockout
The system locks after five attempts of tryingto enter a Backup Start Passcode, resettinga current passcode or entering an incorrectValet Mode passcode.
Note:The system remains locked for fiveminutes. After five minutes the system allowscodes to be entered again.
PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLYASKED QUESTIONS
How can I tell if my vehicle has Phone as aKey?
The touchscreen shows the Phone as aKey reset option if your vehicle hasPhone as a Key. If you have registeredyour vehicle through the Lincoln Wayapp, a control button appears on thehome screen of the Lincoln Way app.
What happens if I cannot unlock the vehiclewith Phone as a Key?
Attempt to move your phone closer tothe vehicle. Check that the Lincoln Wayapp is still running and that the Phoneas a Key control screen showsconnected. If the phone is connected,attempt to press the remote unlockbutton in the Lincoln Way app. If thephone is not connected or the remoteunlock button does not work in theLincoln Way app, attempt to force closeand restart the app.
Why do I get a No Key Detected messagein the instrument cluster display when I amusing Phone as a Key and my phone is inthe car?
Your phone’s Bluetooth connection hasbeen disrupted or is not connected. Tryreconnecting your phone's Bluetoothconnection. Move the phone closer tothe center of the vehicle near the cupholder or center console. Verify yourPhone as a Key is still active, enabledand has not been revoked.
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What do I do if my phone is lost, damaged,or the battery has depleted?
Use the Backup Start Passcode that youcreated to protect you in the event thatyou lose your phone, damage it, or thebattery depletes. See Using theBackup Start Passcode (page 82).
How many phones can I use for Phone asa Key?
You can program and activate up to fourphones with Phone as a Key to yourvehicle.
How does a valet drive my car if I only usemy Phone as a Key?
Have the valet use the temporary valetpasscode that you created when usingvalet mode. See Using the Valet Mode(page 82).
I uninstalled my Lincoln Way app andreinstalled it. Why am I not able to get anew Phone as a Key?
Remove the Phone as a Key that waspreviously associated with your phoneor reset Phone as a Key from yourvehicle, and then request a new Phoneas a Key. See Programming YourPhone (page 81).
Why can I not remotely start the vehiclewith my Phone as a Key?
Using the Lincoln Way app, verify yourPhone as a Key setup is complete andenabled via Bluetooth connection on atleast one phone. If Bluetooth hasconnected but Phone as a Key setup isnot complete, complete the setup ofyour Phone as a Key, as prompted fromthe Lincoln Way app. See ProgrammingYour Phone (page 81).
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Potential CausesCondition
Vehicles with keyless start: Make sure you place the transmitter into the backup slot. See What Isthe Passive Anti-Theft System (page 110).The key or transmitter used to start the vehicle is the only admin key. There always has to be atleast one admin key.The passive anti-theft system is disabled or in unlimited mode.
The transmitter used to start your vehicle does not have admin privileges.I cannot program the configurablesettings.There are no MyKeys programmed to the vehicle. See Creating a MyKey (page 86).
The key or transmitter used to start the vehicle does not have admin privileges.I cannot clear the MyKeys.No MyKeys are created. See Creating a MyKey (page 86).
Purchase a new key or transmitter from an authorized dealer.I lost the only admin key.
Program a spare key or transmitter. You may need to see an authorized dealer. See What Is thePassive Anti-Theft System (page 110).I lost a key.
The MyKey user is not using the MyKey.The MyKey distance does not accumu-late.An admin key holder cleared the MyKeys and created new MyKeys.The key system has been reset.
An admin transmitter is present at vehicle start.No MyKey functions with the trans-mitter.There are no MyKeys programmed to your vehicle. See Creating a MyKey (page 86).
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RESETTING THE STOPPING
POSITION - VEHICLES WITH:
POWER ADJUSTABLE STEERING
COLUMN
Note:The steering wheel stops when itdetects an obstruction. This sets a newstopping position.
To reset the steering column to its normalstopping position:
1.Confirm there is nothing obstructing themotion of the steering column.
2.Press and hold the steering columncontrol until the steering column stopsmoving.
3.Press the steering column control again.
Note:The steering column may start to moveagain.
4.When the steering column stops,continue holding the control for a fewseconds.
5.Repeat for each direction, as necessary.
HORN
Press on the center of the steeringwheel near the horn icon toactivate the horn.
SWITCHING THE HEATED
STEERING WHEEL ON AND OFF (IF
EQUIPPED)
1.Press the menu button on the climatecontrol.
2.Press the heated steering wheel buttonon the touchscreen.
Note:A sensor regulates the temperatureof the steering wheel.
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OPENING AND CLOSING THE
WINDOWS
WARNING: Do not leave childrenunattended in your vehicle and do not letthem play with the power windows. Failureto follow this instruction could result inpersonal injury.
WARNING: When closing the powerwindows, verify they are free of obstructionand make sure that children and pets arenot in the proximity of the windowopenings.
Press the window control switchto open the window. Lift thewindow control switch to close thewindow.
Note:The power windows operate with theignition on, and for several minutes after youswitch the ignition off or until you open afront door.
To reduce wind noise or pulsing noise whenone window is open, slightly open theopposite window.
One-Touch Open (If Equipped)
Fully press the window control switch andrelease it. Press again or lift it to stop thewindow.
One-Touch Close (If Equipped)
Fully lift the window control switch andrelease it. Press again or lift it to stop thewindow.
Resetting One-Touch Close
Carry out all steps within 30 seconds ofstarting the sequence.
1.Close the window.
2.Press and hold the window control switchuntil the window is fully open. Keep thewindow control switch pressed for a fewseconds.
3.Lift and hold the window control switchuntil the window is fully closed. Keep thewindow control switch held for a fewseconds.
4.Press and hold the window control switchuntil the window is fully open. Keep thewindow control switch pressed for a fewseconds.
5.Lift and hold the window control switchuntil the window is fully closed. Keep thewindow control switch held for a fewseconds.
Note:Repeat the procedure if the windowdoes not close when you use one-touch.
Accessory Delay
The window switches remain operational forseveral minutes when you switch the ignitionoff or until you open either front door.
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