GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the FCC
Rules and with Industry Canada
license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1)
This device may not cause harmful
interference, and (2) This device must accept
any interference received, including
interference that may cause undesired
operation.
WARNING: Changes or modifications
not expressively approved by the party
responsible for compliance could void the
user's authority to operate the equipment.
The term "IC:" before the radio certification
number only signifies that Industry Canada
technical specifications were met.
The typical operating range for your
transmitter is approximately 33 ft (10 m).
Vehicles with the remote start feature will
have a greater range. One of the following could cause a decrease
in operating range:
•
Weather conditions.
• Nearby radio towers.
• Structures around the vehicle.
• Other vehicles parked next to your
vehicle.
The radio frequency used by your remote
control can also be used by other radio
transmitters, for example amateur radios,
medical equipment, wireless headphones,
wireless remote controls, cell phones, battery
chargers and alarm systems. If the
frequencies are jammed, you will not be able
to use your remote control. You can lock and
unlock the doors with the key.
Note: Make sure to lock your vehicle before
leaving it unattended.
Note: If you are in range, the remote control
will operate if you press any button
unintentionally.
Note: The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage. Intelligent Access
(If Equipped)
The system uses a radio frequency signal to
communicate with your vehicle and authorize
your vehicle to unlock when one of the
following conditions are met:
• You activate the front exterior door
handle switch.
• You press the luggage compartment
button.
• You press a button on the transmitter.
If excessive radio frequency interference is
present in the area or if the transmitter
battery is low, you may need to mechanically
unlock your door. You can use the
mechanical key blade in your intelligent
access key to open the driver door in this
situation.
See Remote Control (page 65).
REMOTE CONTROL
Passive Key
Note: You may not be able to shift out of
park (P) unless the passive key is inside your
vehicle.
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Your remote control operates the power
locks, remote start system, and liftgate. Your
remote control must be in your vehicle to
activate the push button start.
Removable Key Blade
The passive key also contains a removable
key blade that you can use to unlock your
vehicle. Push the release button and pull the key
blade out. Note:
Your vehicle keys came with a
security label that provides important key
cut information. Keep the label in a safe
place for future reference.
Child Safety Locks
Use the key blade to lock and unlock the
child safety locks. See Child Safety Locks
(page 40).
Replacing the Battery WARNING: Keep batteries away from
children to prevent ingestion. Failure to
follow this instruction could result in
personal injury or death. If ingested,
immediately seek medical attention.
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WHAT IS PHONE AS A KEY
Phone as a Key allows you to use your phone
in place of a passive key.
You can use your phone for the following
functions:
•
Remote locking and unlocking.
• Passive entry and exit.
• Passive start and drive the vehicle.
• Remote start.
• Memory function recall.
PHONE AS A KEY LIMITATIONS
Limitations can vary based on the make and
model of your phone, phone location and
physical obstructions.
The following items could impact Phone as
a Key performance or prevent functionality
in some cases:
• The typical operating range for Phone as
a Key is 131 ft (40 m). •
Your
Bluetooth® connection is not
enabled, is disrupted, or out of range.
• Your Phone as a Key is not active or
enabled on at least one phone.
• Your vehicle battery has depleted.
• Your phone battery has depleted.
• Interference from other devices using
radio frequencies or physical
obstructions.
• Your phone is too close to metal objects
or other electronic devices.
Note: Do not leave a duplicate coded key
in the vehicle. Always take your keys and
phone and lock all doors when leaving the
vehicle.
PROGRAMMING YOUR PHONE
To program your smartphone as Phone as a
Key:
1. Visit your device's app store to download
the Lincoln Way app. 2.
Create or sign-in to the Lincoln Way app
and add the vehicle identification number
to your account.
3. Once you add the vehicle identification number, follow the prompts in the Lincoln
Way app to complete the Sync Connect
Authorization process.
4. After the vehicle authorizes, you can setup Phone as a Key following the
prompts in the Lincoln Way app.
5. After Phone as a Key is setup, you can setup the Backup Start Passcode by
following the prompts on your
touchscreen.
Note: Keep your new Backup Start Passcode
with you in case of an emergency.
Resetting Phone as a Key
If the Phone as a Key belongs to your
account, you can delete it from your phone.
If not, reset Phone as a Key using the
following steps:
1. Press
Settings on the touchscreen.
2. Press
General.
3. Press
Reset.
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(If Equipped)
4. Press Lincoln Way Connect Reset.
5. Press
Reset All.
6. Confirm you would like to continue with erasing all Phone as a Key, Backup Start
Passcodes.
7. Press
Continue.
8. Confirm you are aware you are de-authorizing all authorized users and
Lincoln Way Connect settings.
9. Press
Continue.
Note: Please wait while the vehicle resets
all the Phone as a Key, Backup Start
Passcodes, Lincoln Way Connect Settings
and de-authorize previously authorized
users.
USING THE VALET MODE
1. Press Settings on the touchscreen.
2. Press Valet Mode.
Note: Have your Backup Start Passcode
completely setup before using Valet Mode. Note:
Once the system detects a valid Phone
as a Key, the temporary passcode displays
in both the touchscreen and mobile app. If
the system does not detect a valid Phone as
a Key, it prompts you to enter your Backup
Start Passcode. Once validated, the
temporary passcode displays on the
touchscreen.
3. Enter the first five digits of the passcode
on the keyless entry keypad to unlock
your vehicle.
4. Enter the eight-digit passcode on the touchscreen to start and drive your
vehicle.
To disable Valet Mode, press Exit Valet Mode
on the touchscreen. Once the system detects
an authorized Phone as a Key, it disables. If
the system does not detect a valid Phone as
a Key, it prompts you to enter your Backup
Start Passcode. Once validated, Valet Mode
disables. USING THE BACKUP START
PASSCODE
If you are unable to start your vehicle with
Phone as a Key, follow the steps below:
1. Press the brake pedal and the ignition
button. If the system does not detect a
valid Phone as a Key, a message appears
and the system prompts you for your
Backup Start Passcode.
Note: Make sure you have Phone as a Key
active on at least one phone to use the
previously created Backup Start Passcode.
Note: If the Backup Start Passcode screen
does not appear, it is necessary to press the
ignition button again.
2. Use the touchscreen to enter your Backup Start Passcode.
3. After entering your Backup Start Passcode, you must press Enter within
30 seconds.
4. Once the system validates the Backup Start Passcode, a message alerts you to
start your vehicle.
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(If Equipped)
5. Press the brake pedal and the ignition
button within 20 seconds to start the
vehicle.
6. If your vehicle does not start, repeat steps 1-5.
System Lockout
The system locks after five attempts of trying
to enter a Backup Start Passcode, resetting
a current passcode or entering an incorrect
Valet Mode passcode.
Note: The system remains locked for five
minutes. After five minutes the system allows
codes to be entered again. PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLY
ASKED QUESTIONS
How can I tell if my vehicle has Phone as a
Key?
The touchscreen shows the Phone as a
Key reset option if your vehicle has
Phone as a Key. If you have registered
your vehicle through the Lincoln Way
app, a control button appears on the
home screen of the Lincoln Way app. What happens if I cannot unlock the vehicle
with Phone as a Key?
Attempt to move your phone closer to
the vehicle. Check that the Lincoln Way
app is still running and that the Phone
as a Key control screen shows
connected. If the phone is connected,
attempt to press the remote unlock
button in the Lincoln Way app. If the
phone is not connected or the remote
unlock button does not work in the
Lincoln Way app, attempt to force close
and restart the app.
Why do I get a No Key Detected message
in the instrument cluster display when I am
using Phone as a Key and my phone is in
the car? Your phone ’s Bluetooth connection has
been disrupted or is not connected. Try
reconnecting your phone's Bluetooth
connection. Move the phone closer to
the center of the vehicle near the cup
holder or center console. Verify your
Phone as a Key is still active, enabled
and has not been revoked.
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LOCKING AND UNLOCKING
You can use the power door lock or the
remote control to lock and unlock your
vehicle.
Note:
Do not use the door latch assembly
to attach any accessory, such as handles or
steps, as this can cause damage to your
vehicle.
Power Door Locks
The power door lock is on the driver and
front passenger door panels. Unlock.
A
Lock.B
Door Lock Indicator
An LED on each door window trim lights
when you lock the door. It remains on for up
to five minutes after you switch the ignition
off. Switch Inhibitor
When you electronically lock your vehicle,
the power door lock and interior luggage
compartment release switch no longer
operates after 20 seconds. Make sure you
unlock your vehicle with the remote control,
intelligent access or keyless keypad, or
switch the ignition on, to restore function to
these switches. You can switch this feature
on or off from the touchscreen. See Settings
(page 555).
Remote Control
You can use the remote control at any time.
The luggage compartment release button
only works when your vehicle speed is less
than
3 mph (5 km/h).
Unlocking the Doors (Two-Stage Unlock) Press the button to unlock the
driver door. Press the button again
within three seconds to unlock all
doors. The turn signals flash.
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Press and hold both the lock and unlock
buttons on the remote control for four
seconds to disable or enable two-stage
unlocking. Disabling two-stage unlocking
allows all vehicle doors to unlock with one
press of the button. The turn signals flash
twice to indicate a change to the unlocking
mode. The unlocking mode applies to the
remote control, keyless entry keypad and
intelligent access.
Intelligent access at the driver door unlocks
all doors when you disable two-stage
unlocking.
Locking the Doors
Press the button to lock all the
doors. The turn signals flash.
Press the button again within three
seconds to confirm that all the doors have
closed. The doors lock again, a tone sounds
and the turn signals flash if all the doors and
the luggage compartment have closed. Mislock
If any door or the luggage compartment is
open, or if the hood is open on vehicles with
an anti-theft alarm or remote start, a tone
sounds and the turn signals do not flash. You
can switch this feature on or off from the
touchscreen. See Settings (page 555).
Audible and Visual Locking Confirmation
If audible and visual locking confirmation is
configurable, you can turn it on or off from
the touchscreen.
See Settings (page 555).
Mechanical Key
The intelligent access key also contains a
removable key blade that you can use to lock
and unlock your vehicle.
See Remote
Control (page 65).
Turn the top of the key toward the front of
your vehicle once to lock all doors.
Turn the top of the key toward the rear of
your vehicle once to unlock the driver door
only. Locking and Unlocking the Doors with the
Key Blade
If the central locking function does not
operate, lock the doors using the key blade
in the door handle lock cylinder.
Locking with the Key Blade
Insert the key blade into the driver door
handle lock cylinder, turn the key up toward
the front of your vehicle to lock.
Unlocking with the Key Blade
Insert the key blade into the driver door
handle lock cylinder and turn the key down
toward the rear of your vehicle to unlock.
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Opening a Rear Door from Inside
Pull the interior door handle twice to unlock
and open a rear door. The first pull unlocks
the door and the second pull unlatches the
door.
Activating Intelligent Access
General Information
You can unlock and lock the vehicle without
taking the keys out of your pocket or purse
when your intelligent access key is within
3 ft (1 m) of your vehicle. Intelligent access
uses a sensor on the back of the door handle
for unlocking, and a separate sensor on the
face of each door handle for locking.
The system does not function if:
• Your vehicle battery has no charge.
• The key battery has no charge.
• The key frequencies have jammed.
Note: The system may not function if the
intelligent access key is close to metal
objects or electronic devices, for example,
keys or a cell phone. Note:
If the system does not function, use
the key blade to lock and unlock your
vehicle.
See Remote Control (page 65).
Unlocking Using Intelligent Access With your intelligent access key within
3 ft
(1 m) of your vehicle, touch the unlock sensor
on the back of the door handle for a brief
period and then pull on the door handle to
unlock, being careful not to touch the lock
sensor at the same time or pull on the door
handle too quickly. The intelligent access
system requires a brief delay to authenticate
your intelligent access key.
Locking Using Intelligent Access With your intelligent access key within
3 ft
(1 m) of your vehicle, touch the outer door
handle lock sensor for approximately one
second to lock, being careful not to touch
the unlock sensor on the back of the door
handle at the same time. After locking, you
can immediately pull on the door handle to
confirm locking occurred without
inadvertently unlocking.
At the Liftgate
Press the exterior liftgate release button
inside the top of the liftgate pull-cup handle.
Smart Unlocks
This feature helps to prevent you from
unintentionally locking your intelligent access
key inside the passenger compartment or
rear cargo area.
When you lock your vehicle with the door
open and the ignition off, your vehicle
searches for an intelligent access key in the
passenger compartment after you close the
door. If your vehicle finds a key, all the doors
immediately unlock.
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