Possible Cause and Resolution
Symptom
I cannot stream audio from my Bluetooth®
device. –
Incompatible device.
•Check the compatibility of your device on our website.
– Device not connected.
•Pair your device.
See Phone (page 536).
– Media player not running.
•Start the media player on your device.
The system does not recognize the music on
my device. –
Missing or incorrect audio file metadata, for example artist, song title\
, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
– Copyright-protected files.
•Use a device that contains files that are not copyright protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 521).
– Device indexing required.
•Re-index your device.
See Settings (page 555).
– Device lock screen enabled.
•Unlock your device before connecting it.
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2022 Corsair (CTF) Canada/United States of America, enUSA, Edition date: 202106, First-Printing SYNC™ 3
