42Consumer Affairs Procedures
To assist you the Consumer Assistance Center will ask for the following information:
• Your name, address and telephone number
• Vehicle identification number (on dashboard and on label installed on the driver’s door).
• Date of purchase
• Current odometer reading
• Your Kia dealership’s name
Or you can write to Kia with the above information at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
STEP 3 :
In the event that you believe Kia has been unable to satisfactorily address the concern, a special alternative resolution
program called AUTO LINE is available to you. This independent agency is run by the BBB National Programs, Inc.
and is provided at no cost to you. You may contact them at:
BBB AUTO LINE
a Division of BBB National Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102
800-955-5100
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