20Scheduled Maintenance Record
The service records on this and the following pages have
been designed to include the signature of your Authorized
EV Kia Dealer representative or other repair establishment
representative. This signed form is evidence of completion
of maintenance services and should be kept with the
receipts, repair orders and invoices in the glove box. All
records should be given to any subsequent owner of the Kia
Vehicle. Claims made during the warranty term will not
qualify under the warranty if resulting from lack of
maintenance rather than from defective material or
workmanship. Alternatively, for your convenience, you have
been provided with a vehicle maintenance Log booklet for
your use in recording your Kia vehicle’s maintenance. You
may use either to organize and maintain your records.
Scheduled Maintenance Intervals
Refer to your Owner’s Manual for the specific conditions.
Pre-Delivery Inspection
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #1
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #2
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
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24When you need to talk to Kia and Roadside Assistance
To Our Consumer
This section contains information about Kia’s Roadside
Assistance Program, contacting Kia America and the
BBB AUTO LINE. Please review the procedures on the
next few pages. They are provided to help resolve any
concerns you may have with your vehicle or dealership.
Feel free to contact us at any time.
Also included are basic requirements established by your
state regarding Lemon Laws for your reference.
ROADSIDE ASSISTANCE PROGRAM
As an added consumer benefit, Roadside Assistance is
provided on all new 2022 Kia Vehicles from the date the
vehicle is delivered to the first retail buyer or otherwise
put into use (in-service date), whichever is earlier, for a
period of 60 months or 60,000 miles, whichever is
earlier, subject to the terms, conditions and exclusions
set forth in this manual.
More information regarding the services available under
Kia’s Roadside Assistance program is available in your
Kia Vehicle’s Owner’s Manual. These services generally
include:
• Towing to the nearest authorized Kia dealer or an
alternative service location in the event of a
warranty-related disablement
• Flat tire assistance*
• Jump start assistance*
• Lock-out assistance* (excludes reimbursement for
replacement of any missing, lost or damaged keys)
• Trip interruption expense benefits in the event a
warranty-related disablement occurs more than 150
miles from home and the repairs require more than
24 hours to complete (limited to $100 per day for a
maximum of 3 days per incident) NOTE: Fleet
vehicles are excluded from reimbursement under
Kia’s Trip Interruption Policy.
* Roadside Services are limited to a maximum of $75
per occurrence.
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34California Consumer Notice
3. California Civil Code Section 1793.2(d) requires that, if Kia or its representative is unable to repair a new motor
vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, Kia may be
required to replace or repurchase the vehicle. California Civil Code Section 1793.22(b) creates a presumption that
Kia has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18
months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of
the following occurs:
• The same nonconformity [a failure to conform to the written warranty that substantially impairs the use, value or
safety of the vehicle] results in a condition that is likely to cause death or serious bodily injury if the vehicle is
driven AND the nonconformity has been subject to repair two or more times by Kia or its agents AND the buyer or
lessee has directly notified KIA of the need for the repair of the nonconformity; OR
• The same nonconformity has been subject to repair 4 or more times by Kia or its agents AND the buyer has notified
Kia of the need for the repair of the nonconformity; OR
• The vehicle is out of service by reason of repair of nonconformities by Kia or its agents for a cumulative total of
more than 30 calendar days after delivery of the vehicle to the buyer.
Notice as required above must be sent to:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
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37
Colorado Consumer Notice
KIA AMERICA, INC. PO Box 52410, Irvine, CA 92619-2410
NOTIFICATION TO MANUFACTURER
Name
Address
(Street) (City) (State) (Zip)
Phone
(Home) (Business)
Vehicle Information
(Model) (Year)
VIN Date of Purchase Mileage
Servicing Dealer
Number or Days Vehicle Has Been Out of Service
Number of Times the Dealer Has Attempted to Repair the Same Condition
Description of Concern
Written notification of the nonconformity to Kia America, Inc., by certified mail at the address above is required in
order for the consumer to obtain remedies under the Colorado Lemon Law.
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39
Connecticut Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable
number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the
provisions of your state “Lemon Law” or other applicable laws to a replacement or repurchase of the vehicle and/or other relief.
IN ORDER TO SEEK REMEDIES UNDER YOUR STATE LEMON LAW, YOU MUST FIRST:
1) NOTIFY KIA AT THE ADDRESS BELOW, IN WRITING, OF THE PROBLEM WITH YOUR VEHICLE AS REQUIRED
BY LAW; AND
2) Provide Kia opportunities to cure the nonconformity, defect, or condition.
Pursuant to Conn. Gen. Stat. § 42-179(e) of your state “Lemon Law”, no claim shall be made under this section unless at least one
attempt to repair a nonconformity has been made by Kia, its agent or authorized dealer; or unless Kia, its agent or an authorized
dealer has refused to attempt to repair such nonconformity.
The Connecticut Department of Consumer Protection provides an independent arbitration procedure for the settlement of warranty
disputes between consumers and manufacturers. Information regarding the independent arbitration procedure may be obtained
from the Connecticut Department of Consumer Protection, Motor Vehicle Dispute Settlement Program, 165 Capitol Avenue,
Hartford, CT 06106 or by calling the Connecticut Department of Consumer Protection at 1-800-538-CARS.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered by the
BBB National Programs, Inc. For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia
at the address or toll-free number below.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please contact Kia
at:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF CONNECTICUT
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40Delaware Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or a repurchase of the vehicle.
Certain presumptions contained within your state “Lemon Law” shall not apply against Kia unless Kia has received
prior direct written notification from or on behalf of the consumer and has had an opportunity to \
repair or correct the
nonconformity in accordance with the specific terms and conditions set forth in the “Lemon Law.”
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complain resolution service administered
by the BBB National Programs, Inc. If you choose to seek remedies under the Magnuson-Moss Warranty Act, you are
required to use the BBB AUTO LINE offered by Kia prior to initiating court action.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law,” you must first:
1) Notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia with an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF DELAWARE
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42District of Columbia Consumer Notice
NOTICE TO PURCHASER
IF, AFTER A REASONABLE NUMBER OF ATTEMPTS, THE
MANUFACTURER, ITS AGENT, OR AUTHORIZED DEALER IS
UNABLE TO REPAIR OR CORRECT ANY NONCONFORMITY,
DEFECT OR CONDITION WHICH RESULTS IN SIGNIFICANT
IMPAIRMENT OF THE MOTOR VEHICLE, THE MANUFACTURER, AT
THE OPTION OF THE CONSUMER, SHALL REPLACE THE MOTOR
VEHICLE WITH A COMPARABLE MOTOR VEHICLE, OR ACCEPT
RETURN OF THE MOTOR VEHICLE FROM THE CONSUMER AND
REFUND THE CONSUMER THE FULL PURCHASE PRICE,
INCLUDING ALL SALES TAX, LICENSE FEES, REGISTRATION FEES,
AND ANY SIMILAR GOVERNMENT CHARGES. IF YOU HAVE ANY
QUESTIONS CONCERNING YOUR RIGHTS, YOU MAY CONTACT
THE DEPARTMENT OF CONSUMER AND REGULATORY AFFAIRS.
Signature of Purchaser
* “Consumer shall be provided a copy of this signed notice for his or her own records.”
NOTICE TO CONSUMERS DISTRICT OF COLUMBIA
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43
Florida Consumer Notice
If the new motor vehicle you have purchased or leased does not conform to the manufacturer’s express warranty, you
may be entitled to a replacement or refund under the Florida Motor Vehicle Warranty Enforcement Act.
To exercise your rights, you first must notify the manufacturer in writing, after three attempts have been made to repair
the same nonconformity, of the need to repair the defect or condition in order to allow Kia a final attempt to cure the
nonconformity. This notice must be sent by registered or express mail to Kia at the address listed below. The Motor
Vehicles Defect Notification form is provided to you in the pamphlet “Consumer Guide to the Florida Lemon law”
found in the glove compartment of your vehicle.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the BBB National Programs, Inc. To initiate arbitration, you must contact BBB AUTO LINE through their 800#
provided on Page 26 of this book. Should you seek a repurchase or replacement under your state “Lemon Law”, you
must use BBB AUTO LINE, prior to initiating court action. However, if you choose to seek other remedies under any
other law, you need not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF FLORIDA
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