2022 INFINITI QX80 audio

8. Troubleshooting guide
SIRI® EYES FREE
SymptomCause and Countermeasure
Cannot access Siri® Eyes Free using <
>
on the steering wheel. Check if a Bluetooth® connection is established between the iPhone® and the system.
Check if Siri® is enabled on the device. On your phone, go to Siri® setting.
Check that Siri® can be accessed from the device lock screen. This can be set in the settings menu of your
phone.
Audio source does not change automati-
cally to iPod® or Bluetooth® audio mode. For best results, use the native music app. Performance of music control function while using Podcasts,
Audiobook or other third party music apps may vary.
For best results, play media already stored on your device. Streaming music or playback from cloud
storage may degrade performance.
Switch the source manually by pushing

SymptomPossible cause Possible solution
The system does not correctly recognize a
number spoken. Too many numbers are spoken at once. Place a pause between the appropriate digits for
correct recognition by the system. When
speaking a telephone number, place a pause
between area codes, dial codes, etc.
USB memory device cannot be operated with
voice commands. Depending on the device, iPhone® or iPod® may
be recognized as a USB memory device.This is not a malfunction.
The USB/iPod® operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An error message is displayed when trying to
select a track and operate USB/iPod®. The track information is being processed for
registration by the system.Song information will be loaded into the system
when a new audio device is registered for the
first time or when the song information in the
pre-registered device has been changed. Wait
for the loading to complete which may take a
few minutes to up to an hour.
A number of songs exceeding the amount the
device can contain are stored in the connected
audio device. Decrease the number of songs stored in the
audio device.
No song is stored in the audio device. Store songs in the connected audio device.
Storing songs with information such as artist
name, album name, song name, playlist, etc., will
make voice recognition song search available.
The system does not correctly recognize a Point
of Interest (POI) name spoken (models with
navigation system). There are some rare cases where a POI search is
unavailable by speaking the facility name but the
location can be found on the map.This is not a malfunction. Consider using an
alternate search method, like street address.
Partial or alias name is spoken. For best results, speak the full name.
8. Troubleshooting guide
8-31

Number
2D map .......................................................... 6-3
3D map .......................................................... 6-5
A
Android Auto ............................................. 5-21
Apple CarPlay® ......................................... 5-17
Audio operation precautions ................... 3-2
Audio operations ........................................ 3-8
Automatic map update ........................... 6-47
B
Bluetooth® audio ....................................... 3-8
Bluetooth® audio menu .......................... 3-17
Bluetooth® Hands-Free Phone
System ........................................................... 4-2
Building graphics ......................................... 6-5
Buttons on control panel .......................... 2-3
C
Changing order of destination
and waypoints ........................................... 6-21
Changing scale of map ............................. 6-6Compressed Audio Files
(MP3/WMA/AAC) .................................... 3-5
Connecting Bluetooth®
Hands-Free Phone ..................................... 4-4
Connecting iPhone® ................................ 5-17
Connecting to Interactive
Voice Menu ................................................ 5-11
Connections settings ............................... 2-17
Control buttons and touch
screen display .............................................. 2-2
Current vehicle location .......................... 6-39
D
Deleting stored item ................................ 6-33
Destination setting menu ....................... 6-10
Displaying navigation screen ................... 6-2
Displaying urgent
traffic information .................................... 6-25
During a call ................................................. 4-6
E
Editing route .............................................. 6-19
Editing stored information .................... 6-30
F
Functions disabled while driving .......... 2-12
G
Giving voice commands ............................. 7-2
H
Hands-free text messaging assistant ... 4-7
I
INFINITI controller ..................................... 2-4
INFINITI InTouch™ Services .................... 5-6
INFINITI InTouch™
Services application ................................... 5-9
INFINITI InTouch™ Services features .... 5-7
INFINITI InTouch™
Services settings ....................................... 5-13
Information menu ....................................... 5-2
iPod® audio menu .................................... 3-17
L
Launch Bar ................................................. 2-10
Liquid crystal display .................................. 2-7
Index
9-1

Index
Log-in screen ............................................... 2-9
M
Making a call ................................................ 4-5
Map Menu screen ..................................... 6-10
Map types ..................................................... 6-3
Map update ................................................ 6-45
Map view settings ....................................... 6-7
Moving map ................................................. 6-6
N
Navigation screen ....................................... 6-2
Navigation settings .................................. 6-36
O
One Shot Call ................................................ 7-3
Options before starting the
route guidance ........................................... 6-12
P
Phone ............................................................. 4-4
Phone operation ...................................... 5-23
Phone selection ........................................... 4-4
Phone settings ........................................... 4-11
Q
Quick Dial .................................................... 4-14
R
Radio ..................................................... 3-2, 3-9
Radio menu ................................................ 3-12
Recalculating route .................................. 6-19
Receiving a call ............................................ 4-5
Route calculation ..................................... 6-44
Route guidance ............................. 6-13, 6-42
Route menu ................................................ 6-14
S
Safety information ...................................... 1-3
Settings menu ............................................ 2-14
Siri® Eyes Free .......................................... 5-25
Siri® operation .......................................... 5-19
SiriusXM Traffic™ information ............. 6-23
SiriusXM® Travel Link ............................ 5-14
Software update ......................................... 5-4
Start-up screen ........................................... 2-9
Starting system ........................................... 2-9
Storing a location/route ......................... 6-27
Storing avoid area .................................... 6-29Storing home location ............................. 6-27
Storing location ......................................... 6-27
Storing route .............................................. 6-28
Subscription to INFINITI
InTouch™ Services ...................................... 5-6
Swipe-down notifications ...................... 2-11
Switches on steering wheel ..................... 2-5
System settings ......................................... 2-14
System voice settings ................................. 7-5
T
Text message settings ............................ 4-11
Traffic information on map ................... 6-25
Traffic information setting .................... 6-26
U
USB (Universal Serial Bus)
connection port .................................. 2-8, 3-3
USB audio menu ....................................... 3-17
USB memory device care
and cleaning ............................................... 3-19
User selection .............................................. 2-9
V
Viewing SiriusXM® Travel Link ............ 5-14
9-2