INFINITI INTOUCHTMSERVICES
SymptomPossible cause Possible solution
The system cannot connect
to the INFINITI InTouch
TM
Services Data Center. A subscription for the INFINITI In-
Touch
TMServices has not been estab-
lished. Sign up for a subscription to the INFINITI InTouch
TMServices. For details
about subscriptions, visit the website or contact the support line.
“INFINITI InTouchTMServices features” (page 5-7)
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
TCU (Telematics Control Unit) is not
turned on. If the icon does not show that the vehicle is inside the communication area
despite the fact that the vehicle is in that location, visit the website or
contact the support line.
“INFINITI InTouchTMServices features” (page 5-7)
Radio wave reception is not sufficient
for TCU (Telematics Control Unit) op-
eration. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
Some of the items that are
displayed on the menu
screen cannot be selected. The vehicle is being driven and some
menu items are disabled.
Stop the vehicle in a safe location and apply the parking brake before
operating the menu screen items.
Some parts of the screen are
not displayed. The vehicle is being driven and some
menu items are disabled. Operate the system after stopping the vehicle in a safe location and applying
the parking brake.
The system does not an-
nounce information. The volume level is set to the minimum. Adjust the volume level by operating
>/<>on the
control panel or <>on the steering wheel while the system is announcing
information.
8. Troubleshooting guide
8-17
Page 171 of 192
Cannot access Siri® using<>on the steering wheel. The USB cable may not be properly connected. Disconnect and reconnect the USB
cable.
Siri® setting is not enabled on the phone. Turn on “Siri” on your phone.
Check that you are pushing and holding <
>on the steering wheel instead of just
pushing the switch to initiate Siri® operation.
8. Troubleshooting guide
8-19
Page 173 of 192
Cannot start voice operation using<>on the steering
wheel. The USB cable may not be properly connected. Disconnect and reconnect the USB
cable.
Voice operation cannot be performed while driving. Turn on the "While driving" setting
on your Android phone.
Check that you are pushing and holding
<
>on the steering wheel instead of just
pushing the switch to voice operation.
8. Troubleshooting guide
8-21
Page 174 of 192
8. Troubleshooting guide
SIRI® EYES FREE
SymptomCause and Countermeasure
Cannot access Siri® Eyes Free using <
>
on the steering wheel. Check if a Bluetooth® connection is established between the iPhone® and the system.
Check if Siri® is enabled on the device. On your phone, go to Siri® setting.
Check that Siri® can be accessed from the device lock screen. This can be set in the settings menu of your
phone.
Audio source does not change automati-
cally to iPod® or Bluetooth® audio mode. For best results, use the native music app. Performance of music control function while using Podcasts,
Audiobook or other third party music apps may vary.
For best results, play media already stored on your device. Streaming music or playback from cloud
storage may degrade performance.
Switch the source manually by pushing
Page 188 of 192
Index
Log-in screen ............................................... 2-9
M
Making a call ................................................ 4-5
Map Menu screen ..................................... 6-10
Map types ..................................................... 6-3
Map update ................................................ 6-45
Map view settings ....................................... 6-7
Moving map ................................................. 6-6
N
Navigation screen ....................................... 6-2
Navigation settings .................................. 6-36
O
One Shot Call ................................................ 7-3
Options before starting the
route guidance ........................................... 6-12
P
Phone ............................................................. 4-4
Phone operation ...................................... 5-23
Phone selection ........................................... 4-4
Phone settings ........................................... 4-11
Q
Quick Dial .................................................... 4-14
R
Radio ..................................................... 3-2, 3-9
Radio menu ................................................ 3-12
Recalculating route .................................. 6-19
Receiving a call ............................................ 4-5
Route calculation ..................................... 6-44
Route guidance ............................. 6-13, 6-42
Route menu ................................................ 6-14
S
Safety information ...................................... 1-3
Settings menu ............................................ 2-14
Siri® Eyes Free .......................................... 5-25
Siri® operation .......................................... 5-19
SiriusXM Traffic™ information ............. 6-23
SiriusXM® Travel Link ............................ 5-14
Software update ......................................... 5-4
Start-up screen ........................................... 2-9
Starting system ........................................... 2-9
Storing a location/route ......................... 6-27
Storing avoid area .................................... 6-29Storing home location ............................. 6-27
Storing location ......................................... 6-27
Storing route .............................................. 6-28
Subscription to INFINITI
InTouch™ Services ...................................... 5-6
Swipe-down notifications ...................... 2-11
Switches on steering wheel ..................... 2-5
System settings ......................................... 2-14
System voice settings ................................. 7-5
T
Text message settings ............................ 4-11
Traffic information on map ................... 6-25
Traffic information setting .................... 6-26
U
USB (Universal Serial Bus)
connection port .................................. 2-8, 3-3
USB audio menu ....................................... 3-17
USB memory device care
and cleaning ............................................... 3-19
User selection .............................................. 2-9
V
Viewing SiriusXM® Travel Link ............ 5-14
9-2