2022 INFINITI QX80 USB

8. Troubleshooting guide
iPod® PLAYER
SymptomPossible cause Possible solution
The system does not recognize an iPod®. A connector cable is not correctly connected, or the iPod® does not correctly operate.Connect the connector cable again. If the system
does not recognize the iPod® after performing
this procedure above, reset the iPod®.
The iPod® that is to be connected is not
compatible with the system. Check the iPod® model and firmware versions
available for the system.
The connected USB extension cable is not
compatible with the system. Replace the USB extension cable if the system
still does not recognize the iPod® after recon-
necting the cable properly a number of times.
The cable is rapidly connected to or discon-
nected from the USB connection port. Slowly connect or disconnect the USB cable.
An iPod® cannot be operated. The iPod® is connected to the in-vehicle audio
system while headsets, etc. are connected to the
iPod®. Remove all equipment from the iPod® after
disconnecting the iPod® from the system, and
then connect it to the system again.
The iPod® is not operating normally. Disconnect the iPod® from the in-vehicle audio
system, and then connect it to the system again.
The system plays back an album/file that
includes a particular album art. Disconnect the iPod® from the in-vehicle audio
system, and then reset the iPod®. Disable the
album art, and then connect the iPod® to the
system.
An iPod® does not respond. There are too many files in a category. Decrease the number of files in a category (less
than 65500 files).
The shuffle function is turned on. Turn off the shuffle function if many files are
stored on the iPod®.
Music cannot be played back. A connector is not connected to the iPod®. Firmly connect the connector to the iPod®.
8-8

SymptomPossible cause Possible solution
Playback cuts out. The sound cuts due to vibration resulting from
an unstable location of the iPod®. Place the iPod® on a stable location where it
does not roll over.
Battery charge of an iPod® takes longer. Battery charge of the iPod® may take longer while an iPod® is playing back.If the iPod® needs to be charged, it is recom-
mended to stop playing the music.
Battery charge of an iPod® is unavailable. The cable that is connected to the iPod® may be damaged or improperly connected.Check the cable currently in use.
Functions cannot be operated using an iPod®
that is connected to the in-vehicle audio system. -The operation of an iPod® must be performed
using the in-vehicle audio system after the
iPod® is connected to the system.
Sound skips. Surrounding circumstances (noise, etc.) may
cause the sound to skip. This does not indicate a malfunction.
A USB extension cable is used. Do not use a USB extension cable.
8. Troubleshooting guide
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8. Troubleshooting guide
USB MEMORY DEVICE
SymptomPossible cause Possible solution
The system does not recognize a USB device. A USB extension cable is used. Do not use a USB extension cable.
A USB hub is used. Do not use a USB hub.
A USB device is rapidly connected to or
disconnected from the USB connection port. Slowly connect or disconnect the USB device.
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8. Troubleshooting guide
Apple CarPlay®
SymptomCause and Countermeasure
Cannot start Apple CarPlay® though it is tethered to the
vehicle. The USB cable is not connected to the USB connection port. Properly connect the USB
cable to the USB connection port.
“USB (Universal Serial Bus) connection ports” (page 2-8)
Use an Apple LightningTMcable (Mfi certified) to connect your phone to the USB
connection port and check the cable that is not broken.
[Start-up Options] is set to [Never Start]. Change the setting to [Auto] or [Ask Every
Time].
“Apple CarPlay® settings” (page 5-20)
Apple CarPlay® setting is not active on your iPhone®. Turn on “CarPlay” on your
iPhone®.
The device is not compatible with Apple CarPlay®. Check the compatibility
requirements.
Cannot use wireless Apple CarPlay® (if so equipped). The wireless connection is not completed properly. To activate wireless Apple CarPlay®, touch [
] on the Connections settings screen.“Connections settings” (page 2-17)
The wireless connection is not completed properly.
“Connecting iPhone®” (page 5-17)
Delete the iPhone® on the devices list and reconnect it to the in-vehicle system.
“Setting devices” (page 2-17)
Apple CarPlay® performance decreases. For example, slow
connectivity or slow application functionality.
or
An error message appears when trying to access features of
Apple CarPlay®. A blank screen appears when trying to
access maps. Confirm you have a compatible iPhone®, a cellular connection and an active data plan.
Use an Apple Lightning
TMcable (Mfi certified) to connect your phone to the USB
connection port.
Phone’s performance or cellular connection. Disconnect and reconnect your phone.
Phone’s performance or cellular connection. Cycle phone power off/on to restart.
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Cannot access Siri® using<>on the steering wheel. The USB cable may not be properly connected. Disconnect and reconnect the USB
cable.
Siri® setting is not enabled on the phone. Turn on “Siri” on your phone.
Check that you are pushing and holding <
>on the steering wheel instead of just
pushing the switch to initiate Siri® operation.
8. Troubleshooting guide
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8. Troubleshooting guide
Android Auto
SymptomCause and Countermeasure
Cannot start Android Auto though it is connected to the
vehicle. The USB cable is not connected to the USB connection port. Properly connect the USB
cable to the USB connection port.
“USB (Universal Serial Bus) connection ports” (page 2-8)
[Start-up Options] is set to [Never Start]. Change the setting to [Auto] or [Ask Every
Time].
“Android Auto settings” (page 5-24)
To activate Android Auto, touch [
] on the Launch Bar or touch [Smartphone
Connection] on the information screen and then touch [Android Auto].
“Selecting menu from Launch Bar” (page 2-10)“Information menu” (page 5-2)
The connected device is not compatible with Android Auto. Check the compatibility
requirements.
Your Android phone may not be recognized if its battery is low. Charge your Android
phone then try again.
Android Auto performance decreases. For example, slow
connectivity or slow application functionality.
or
An error message appears when trying to access features of
Android Auto. A blank screen appears when trying to access
maps. Confirm you have a compatible Android phone, a cellular connection and an active data
plan.
Use the Android phone OEM cable to connect your phone to the USB connection port.
Phone’s performance or cellular connection. Disconnect and reconnect your phone.
Phone’s performance or cellular connection. Close all apps and restart them.
Phone’s performance or cellular connection. Cycle phone power off/on to restart.
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Cannot start voice operation using<>on the steering
wheel. The USB cable may not be properly connected. Disconnect and reconnect the USB
cable.
Voice operation cannot be performed while driving. Turn on the "While driving" setting
on your Android phone.
Check that you are pushing and holding
<
>on the steering wheel instead of just
pushing the switch to voice operation.
8. Troubleshooting guide
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8. Troubleshooting guide
SIRI® EYES FREE
SymptomCause and Countermeasure
Cannot access Siri® Eyes Free using <
>
on the steering wheel. Check if a Bluetooth® connection is established between the iPhone® and the system.
Check if Siri® is enabled on the device. On your phone, go to Siri® setting.
Check that Siri® can be accessed from the device lock screen. This can be set in the settings menu of your
phone.
Audio source does not change automati-
cally to iPod® or Bluetooth® audio mode. For best results, use the native music app. Performance of music control function while using Podcasts,
Audiobook or other third party music apps may vary.
For best results, play media already stored on your device. Streaming music or playback from cloud
storage may degrade performance.
Switch the source manually by pushing