VIEWING TRAFFIC INFORMA-
TION
Two types of traffic information are avail-
able on this system, SiriusXM TrafficTM
Information and Premium Traffic Informa-
tion.
To Activate SiriusXM Traffic
TMInformation,
set [Use Premium Traffic] off.
To Activate Premium Traffic Information,
set [Use Premium Traffic] on.
“Traffic information setting”
(page 6-26)
SiriusXM TRAFFICTM(if so
equipped)
SiriusXM TrafficTMinformation is a sub-
scription service offered by SiriusXM® Sa-
tellite Radio.
This service provides real-time information
regarding traffic flow, accidents, road con-
struction and other incidents, where avail-
able.
SiriusXM Traffic
TMcombines information
from commercial and public traffic data
providers including government depart-
ments of transportation, police, emergency
services, road sensors, cameras and aircraft
reports. The traffic information is broadcast to the vehicle by the SiriusXM® satellites.
Available traffic information on the route
the driver selected is shown on the naviga-
tion screen so traffic conditions between
you and the destination are known. Three
types of real-time traffic information for
major roadways are shown on the naviga-
tion system:
* Unscheduled traffic data, for example,
accidents and disabled vehicles.
* Scheduled traffic data, for example, road
construction and road closures.
* Traffic flow information (rate of speed
data).
WARNING
SiriusXM TrafficTMinformation is not a
substitute for attentive driving. Traffic
conditions change constantly and emer-
gency situations can arise without warn-
ing. Relying only on SiriusXM Traffic
TM
information may lead to a collision and
could result in serious personal injury.
NOTE:
. Turn [Use Premium Traffic] off when
receiving SiriusXM Traffic
TMinforma-
tion.
“Traffic information setting”
(page 6-26)
. Flow information is provided only for
roads equipped with traffic sensors and
is not available in all markets covered by
the service. Flow data may not be
available on portions of a road that is
under construction.
. A SiriusXM Traffic
TMsubscription is
necessary to view Traffic Info.
Notes on SiriusXM TrafficTMinfor-
mation
. The SiriusXM TrafficTMinformation ser-
vice is not provided for some cities. In
addition, the cities for which the traffic
information service is provided may be
changed.
. In some cases, infrastructure problems
may prevent the complete display of the
traffic information. This is not a mal-
function.
6. Navigation (if so equipped)
6-23
6. Navigation (if so equipped)
.Depending on the traffic information, a
detour route may be slower than the
original route.
. SiriusXM® Satellite Radio and SiriusXM
Traffic
TMsubscriptions are sold sepa-
rately or as a package, and are contin-
uous until you call SiriusXM® to cancel.
See SiriusXM® Customer Agreement for
complete terms at the SiriusXM® web-
site.
SiriusXM® website:
For U.S.
www. siriusxm.com
For Canada
www.siriusxm.ca (English)
www.siriusxm.ca/fr (French)
. SiriusXM® Travel Link is available in
select markets. For more information,
refer to the SiriusXM® website or call
Listener Care.
SiriusXM® website:
For U.S.
www.siriusxm.com/traffic
For Canada
https://www.siriusxm.ca/siriusxm-in-
fotainment (English) https://www.siriusxm.ca/fr/siriusxm-
infodivertissement (French)
Listener Care:
For U.S.
1-877-447-0011
For Canada
1-877-438-9677
. SiriusXM Traffic
TMis available in over
130 metropolitan markets. For the most
current list of markets covered, please
refer to the SiriusXM® website or call
Listener Care.
SiriusXM® website:
For U.S.
www.siriusxm.com/siriusxmtraffic
For Canada
https://www.siriusxm.ca/siriusxm-in-
fotainment (English)
https://www.siriusxm.ca/fr/siriusxm-
infodivertissement (French)
Listener Care:
For U.S.
1-877-447-0011
For Canada
1-877-438-9677 .
Due to road maintenance, infrastructure
problems (e.g. malfunction of road sen-
sors, outage of central computer of
infrastructure) or natural disasters, there
are times when some or all traffic
information may not be available.
. Incident information is based on human
collection. Not all incidents that have
happened are collected and provided.
. Due to the coverage and quality of traffic
information and road conditions, it is not
always possible for the system to pro-
vide the shortest time route even when
traffic information is considered.
. Traffic information that is displayed may
differ from information from other media
(e.g., radio), as other media may use
different information sources.
PREMIUM TRAFFIC INFORMA-
TION
Real-time traffic information can also be
obtained from Premium Traffic information
with more street coverage.
The types of event displayed on the screen
are the same as SiriusXM Traffic
TMInforma-
tion.
Premium Traffic information is available by
6-24
GENERAL INFORMATION FOR
NAVIGATION SYSTEM
CURRENT VEHICLE LOCATION
Display of current vehicle location
This navigation system combines the data
obtained from the vehicle (by gyro sensor)
and from GPS (Global Positioning System)
satellites to calculate the current location of
the vehicle. This position is then displayed
throughout route guidance to a destination.
What is GPS (Global Positioning
System)?
GPS is a position detecting system that uses
satellites deployed by the U.S. government.
This navigation system receives radio signals
from three or more different satellites that
orbit 13,049 miles (21,000 km) above the
earth in space, and detect the position of the
vehicle by utilizing the principle of triangula-
tion.
Positioning adjustment:
When the system judges that the vehicle
position is not accurate based on vehicle
speed and gyro sensor data calculations, the
system will automatically adjust the position of the vehicle icon using GPS signals.
Receiving signals from GPS satellites:
The reception of GPS signals can be weak,
depending on the environment. Vehicles in
the following areas/environments may not
receive GPS signals.
* Inside tunnels or parking garages
*In areas with numerous tall buildings
*Under multi-layered highways
6. Navigation (if so equipped)
6-39
8 Troubleshooting guide
System unit ........................................................................\
. 8-2Liquid crystal display .................................................. 8-2
Wi-Fi connection (if so equipped) ................................ 8-4 Wi-Fi hotspot (if so equipped) ................................ 8-5
Audio system ..................................................................... 8-6 HD Radio technology ................................................. 8-6
iPod® player ................................................................. 8-8
USB memory device ................................................ 8-10
Bluetooth® audio ...................................................... 8-11
Bluetooth® Hands-Free Phone System .................. 8-13
INFINITI InTouch
TMServices ...................................... 8-17 Apple CarPlay® .............................................................. 8-18
Android Auto .................................................................. 8-20
Siri® Eyes Free ............................................................... 8-22
Navigation (if so equipped) ......................................... 8-23
Basic operations ...................................................... 8-23
Map screen .............................................................. 8-24
Route calculation and visual guidance .............. 8-26
Voice guidance ........................................................ 8-28
Traffic information ................................................. 8-29
Voice recognition .......................................................... 8-30
8. Troubleshooting guide
SYSTEM UNIT
LIQUID CRYSTAL DISPLAY
Symptom Possible cause Possible solution
The screen is too dark. The cabin temperature is too low.Wait until the cabin temperature becomes
moderate.
The cabin temperature is too high. This is not a malfunction. The liquid crystal
protection mode is functioning. The brightness
will return to normal when the cabin tempera-
ture becomes low.
Screen brightness is set to the maximum dark-
ness. Adjust the brightness setting of the screen.
The screen is too bright. Screen brightness is set to the maximum
brightness. Adjust the brightness setting of the screen.
A small black spot or a small bright spot appears
on the screen. This is a typical phenomenon for liquid crystal
displays.This is not a malfunction.
A dot or stripe pattern appears on the screen. Electromagnetic waves that are generated from neon billboards, high voltage electric power
cables, ham radios or other radio devices
equipped to other vehicles may adversely affect
the screen.This is not a malfunction.
Image lag appears on the screen. This is a typical phenomenon for liquid crystal
displays. This is not a malfunction.
Image motion displayed on the screen is slow. The cabin temperature is less than 50°F (10°C). Wait until the cabin temperature rises to within 50°F (10°C) and 122°F (50°C).
When looking at the screen from an angle, the
screen lightens or darkens. This is a typical phenomenon for liquid crystal
displays.Adjust the brightness setting of the screen.
8-2
8. Troubleshooting guide
AUDIO SYSTEM
HD RADIO TECHNOLOGY
Sound
Symptom Possible cause Possible solution
Delay in digital audio on HD Radio broadcasts. The radio acquires an analog station first and blends to an digital signal.This is not a malfunction.
Audio skips, stutters, or echoes. The radio station has not properly aligned the
digital and analog audio. Verify correct operation on another station.
Report any station with poor performance.
Volume changing up/down. The radio station has not properly aligned the
digital and analog audio level. Verify correct operation on another station and
check www.hdradio.com for stations in the area.
Report any station with poor performance.
Sound fading in and out. The transition between analog and digital is
taking place (blending). Verify transition performance on several sta-
tions in the area. Report any stations with poor
alignment.
Excessive blending (Transition between analog
and digital). The receiver is located near the edge of the
digital coverage area.Refer to www.hdradio.com to verify radio
stations in your coverage area.
Digital audio not better than analog audio. Audio processing on the digital audio at a station can potentially decrease the digital audio
sound quality.Verify correct operation on another station.
Report any station with poor performance.
8-6
SymptomPossible cause Possible solution
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make another call using the
hands-free function.
The other party’s voice cannot be heard.
There is no ringtone. The volume level is set to the minimum. Adjust the volume level.
A cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
Each volume level (ringtone, incoming voice
or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between
the touch screen display and a cellular
phone screen. Making or receiving a call is
unavailable even though the antenna dis-
play shows that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the
touch screen display may be different from those
shown on the cellular phone screen. Use them as a
reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the
wireless LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
8. Troubleshooting guide
8-15
INFINITI INTOUCHTMSERVICES
SymptomPossible cause Possible solution
The system cannot connect
to the INFINITI InTouch
TM
Services Data Center. A subscription for the INFINITI In-
Touch
TMServices has not been estab-
lished. Sign up for a subscription to the INFINITI InTouch
TMServices. For details
about subscriptions, visit the website or contact the support line.
“INFINITI InTouchTMServices features” (page 5-7)
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
TCU (Telematics Control Unit) is not
turned on. If the icon does not show that the vehicle is inside the communication area
despite the fact that the vehicle is in that location, visit the website or
contact the support line.
“INFINITI InTouchTMServices features” (page 5-7)
Radio wave reception is not sufficient
for TCU (Telematics Control Unit) op-
eration. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
Some of the items that are
displayed on the menu
screen cannot be selected. The vehicle is being driven and some
menu items are disabled.
Stop the vehicle in a safe location and apply the parking brake before
operating the menu screen items.
Some parts of the screen are
not displayed. The vehicle is being driven and some
menu items are disabled. Operate the system after stopping the vehicle in a safe location and applying
the parking brake.
The system does not an-
nounce information. The volume level is set to the minimum. Adjust the volume level by operating
control panel or <>on the steering wheel while the system is announcing
information.
8. Troubleshooting guide
8-17