4. Hands-Free Phone
[Connections] Displays the connectionscreen.
“Setting devices”
(page 2-17)
[Volume] Displays the volume ad- justment screen.
“Volume settings”
(page 4-13)
INFO:
Depending on the connected device, some
functions cannot be used.
INDICATORS
Example
When a cellular phone is connected through
the Bluetooth® wireless connection, indica-
tors
for phone and text messaging are
displayed on the top of the screen. Available indicators may vary depending on
models, specifications and software ver-
sions.
Indicates the number of unread
received messages.
Indicates that Bluetooth® device
(s) are connected.
Indicates the strength of the
signal the Bluetooth® device is
receiving.
Indicates the amount of remain-
ing Bluetooth® device battery.
PHONE
Connecting Bluetooth® Hands-
Free Phone
A cellular phone device must be registered to
the Bluetooth® Hands-Free Phone System
before operation. Up to 6 Bluetooth®
devices can be registered to the system.
“Setting devices” (page 2-17)
Phone selection
Follow the instructions below to select a
registered device for use with the Blue-
tooth® Hands-Free Phone System:
1. Touch [Phone] on the Launch Bar.
2. Touch [Connections] and then touch
[Devices]. A list of the registered cellular
phones is displayed.
3. Touch one of the registered cellular phones from the list.
When the connection is successful,
"Connected" is displayed under the de-
vice name.
If [
] is displayed in gray, touch [].
4-4
5. Information
.Do not use the INFINITI InTouchTM
Services with the engine stopped. Doing
so may discharge the vehicle battery.
. The INFINITI InTouch
TMServices cannot
be used under the following conditions:
— The INFINITI InTouch
TMServices sub-
scription has expired.
— The vehicle is outside the area where the cellular network service is recei-
vable.
— The vehicle is in a location with poor signal reception such as tunnels,
underground parking garages, behind
buildings or in mountainous areas.
— The line is busy.
— The TCU (Telematics Control Unit) or other systems of your vehicle are not
working properly.
— The INFINITI InTouch
TMServices net-
work system is disabled.
. Communication with the INFINITI In-
Touch
TMServices Data Center is related
to the data communication mode and
may cause occasional difficulty in receiv-
ing signals, and the signal receivable area
may be limited compared to regular
mobile phones. .
You may hear clicks or experience inter-
ruptions while speaking with the
INFINITI InTouch
TMServices Response
Specialists. This is due to a shift in the
connection zone and is not a malfunc-
tion.
. Depending on the line used, the sound
volume may decrease. Adjust the volume
as necessary.
. Received sounds may be distorted or
ambient noise may sound like voices of a
crowd. This is due to the use of the
digital line and is not a malfunction.
. You may hear your own voice from the
speaker when talking with the INFINITI
InTouch
TMServices Response Specialists
due to a network disturbance. When this
occurs, reconnect the line after a few
minutes or at a different location.
. This vehicle incorporates a communica-
tion device that is called a TCU (Tele-
matics Control Unit). The communication
connection between this unit and the
INFINITI InTouch
TMServices Data Cen-
ter allows for various services. When the
system connects to the INFINITI In-
Touch
TMServices Data Center, an an-
tenna icon will appear on the screen. Use the service in a location where the
symbol representing good signal recep-
tion appears on the screen.
: When the signal reception is good
: When the signal reception is bad
. The INFINITI InTouch
TMServices use the
TCU (Telematics Control Unit) for com-
munications. Even if the signal strength
bar of the in-vehicle data communication
module indicates good reception, con-
nection to the INFINITI InTouch
TMSer-
vices Data Center may be disabled. This
does not indicate a malfunction. Operate
the system again after a few minutes.
INFINITI INTOUCHTMSERVICES
MENUS
With INFINITI InTouchTMServices, various
information can be received and displayed
on the screen. The information can also be
announced by the system.
1. Push
6. Navigation (if so equipped)
10. Push
SymptomPossible cause Possible solution
Playback cuts out. The sound cuts due to vibration resulting from
an unstable location of the iPod®. Place the iPod® on a stable location where it
does not roll over.
Battery charge of an iPod® takes longer. Battery charge of the iPod® may take longer while an iPod® is playing back.If the iPod® needs to be charged, it is recom-
mended to stop playing the music.
Battery charge of an iPod® is unavailable. The cable that is connected to the iPod® may be damaged or improperly connected.Check the cable currently in use.
Functions cannot be operated using an iPod®
that is connected to the in-vehicle audio system. -The operation of an iPod® must be performed
using the in-vehicle audio system after the
iPod® is connected to the system.
Sound skips. Surrounding circumstances (noise, etc.) may
cause the sound to skip. This does not indicate a malfunction.
A USB extension cable is used. Do not use a USB extension cable.
8. Troubleshooting guide
8-9
BLUETOOTH® HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle hands-free phone system. Use a cellular phone compatible with the system.
Contact an INFINITI retailer or visit www.infinitiusa.
com/bluetooth/ to check compatibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register
the cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is
completed. The Bluetooth® setting of the in-vehicle hands-
free phone system is turned off.
Turn on the Bluetooth® setting of the system.
The Bluetooth® setting of the cellular phone is
turned off. Turn on the Bluetooth® setting of the cellular phone.
The remaining battery level of the cellular phone
is low. Charge the battery of the cellular phone.
The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle hands-free
phone system. Do not place the cellular phone close
to the seats or your body.
Registration of the cellular phone is not com-
pleted. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
8. Troubleshooting guide
8-13
SymptomPossible cause Possible solution
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make another call using the
hands-free function.
The other party’s voice cannot be heard.
There is no ringtone. The volume level is set to the minimum. Adjust the volume level.
A cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
Each volume level (ringtone, incoming voice
or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between
the touch screen display and a cellular
phone screen. Making or receiving a call is
unavailable even though the antenna dis-
play shows that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the
touch screen display may be different from those
shown on the cellular phone screen. Use them as a
reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the
wireless LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
8. Troubleshooting guide
8-15
8. Troubleshooting guide
Android Auto
SymptomCause and Countermeasure
Cannot start Android Auto though it is connected to the
vehicle. The USB cable is not connected to the USB connection port. Properly connect the USB
cable to the USB connection port.
“USB (Universal Serial Bus) connection ports” (page 2-8)
[Start-up Options] is set to [Never Start]. Change the setting to [Auto] or [Ask Every
Time].
“Android Auto settings” (page 5-24)
To activate Android Auto, touch [
] on the Launch Bar or touch [Smartphone
Connection] on the information screen and then touch [Android Auto].
“Selecting menu from Launch Bar” (page 2-10)“Information menu” (page 5-2)
The connected device is not compatible with Android Auto. Check the compatibility
requirements.
Your Android phone may not be recognized if its battery is low. Charge your Android
phone then try again.
Android Auto performance decreases. For example, slow
connectivity or slow application functionality.
or
An error message appears when trying to access features of
Android Auto. A blank screen appears when trying to access
maps. Confirm you have a compatible Android phone, a cellular connection and an active data
plan.
Use the Android phone OEM cable to connect your phone to the USB connection port.
Phone’s performance or cellular connection. Disconnect and reconnect your phone.
Phone’s performance or cellular connection. Close all apps and restart them.
Phone’s performance or cellular connection. Cycle phone power off/on to restart.
8-20