7. Voice recognition
Shows a list of available categories.
Speak a category command or touch
the key of the corresponding category.
Touch [Settings] or say "Settings" to
display the system voice settings.
Shows a list of available commands for
the selected category. Speak a preferred
command.
Touch [Help] or say “Help” to hear help
announcements on how to use the
system.
INFO:
Push <
>on the steering wheel to stop the
help announcements.
Example
Previously selected command
Command list
You can speak a command from the list
or touch the corresponding key. Pre-
ferred words can be spoken for the part
of the command enclosed in < >.
[Previous]/[Next]
Say as a command or touch to go to the
previous/next screen.
Example
Speak a number from 1 to 5 or touch an
item on the list screen to select the item.
INFO:
To use the voice recognition function, you
can speak commands in the order of 1st
command, 2nd command and 3rd command. You can also operate the system by directly
speaking the 2nd command.
How to speak numbers
The Voice Recognition System requires the
user to speak numbers in a certain way when
giving voice commands.
General rule:
“500”, “800” and “900” can be pronounced
as “five hundred”, “eight hundred” and “nine
hundred” respectively.
For other numbers, only single digits “0”
(zero) to “9” can be used. (For example, for
the number “600”, speaking “six zero zero”
can be recognized by the system, but “six
hundred” cannot be recognized.)
Example:
1-800-662-6200
“One eight hundred six six two six two zero
zero”
INFO:
For the best recognition, speak “zero” for the
number “0”, and “oh” for the letter “o”.
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SYSTEM VOICE SETTINGS
The system voice settings can be changed.
1. Touch [Settings] on the Launch Bar.
“System settings” (page 2-14)
2. Touch [System Voice].
3. Touch a preferred item.
Available setting items may vary depending on models, specifications and software versions.
Available setting items
Available item Action
[Initial Voice Prompt] When this item is turned on, voice prompts are announced.
[Short Voice Prompts] When this item is turned on, short and minimized voice feedback will be provided.
[Best Match Lists] [Phonebook]When these items are turned on, the voice recognition results are displayed on the
list in the order of reliable recognition.
[Music Commands]
[Voice Preference] Voice guidance setting can be selected from a male or female voice when the
system language is set to English.
[Voice Preference] cannot be selected when the system is set to French or
Spanish.
[Speech Rate] Adjusts the speech rate of prompt.
7. Voice recognition
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8 Troubleshooting guide
System unit ........................................................................\
. 8-2Liquid crystal display .................................................. 8-2
Wi-Fi connection (if so equipped) ................................ 8-4 Wi-Fi hotspot (if so equipped) ................................ 8-5
Audio system ..................................................................... 8-6 HD Radio technology ................................................. 8-6
iPod® player ................................................................. 8-8
USB memory device ................................................ 8-10
Bluetooth® audio ...................................................... 8-11
Bluetooth® Hands-Free Phone System .................. 8-13
INFINITI InTouch
TMServices ...................................... 8-17 Apple CarPlay® .............................................................. 8-18
Android Auto .................................................................. 8-20
Siri® Eyes Free ............................................................... 8-22
Navigation (if so equipped) ......................................... 8-23
Basic operations ...................................................... 8-23
Map screen .............................................................. 8-24
Route calculation and visual guidance .............. 8-26
Voice guidance ........................................................ 8-28
Traffic information ................................................. 8-29
Voice recognition .......................................................... 8-30
Page 154 of 192
8. Troubleshooting guide
SYSTEM UNIT
LIQUID CRYSTAL DISPLAY
Symptom Possible cause Possible solution
The screen is too dark. The cabin temperature is too low.Wait until the cabin temperature becomes
moderate.
The cabin temperature is too high. This is not a malfunction. The liquid crystal
protection mode is functioning. The brightness
will return to normal when the cabin tempera-
ture becomes low.
Screen brightness is set to the maximum dark-
ness. Adjust the brightness setting of the screen.
The screen is too bright. Screen brightness is set to the maximum
brightness. Adjust the brightness setting of the screen.
A small black spot or a small bright spot appears
on the screen. This is a typical phenomenon for liquid crystal
displays.This is not a malfunction.
A dot or stripe pattern appears on the screen. Electromagnetic waves that are generated from neon billboards, high voltage electric power
cables, ham radios or other radio devices
equipped to other vehicles may adversely affect
the screen.This is not a malfunction.
Image lag appears on the screen. This is a typical phenomenon for liquid crystal
displays. This is not a malfunction.
Image motion displayed on the screen is slow. The cabin temperature is less than 50°F (10°C). Wait until the cabin temperature rises to within 50°F (10°C) and 122°F (50°C).
When looking at the screen from an angle, the
screen lightens or darkens. This is a typical phenomenon for liquid crystal
displays.Adjust the brightness setting of the screen.
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SymptomPossible cause Possible solution
The screen turns blue or an error message is
displayed on the touch screen display. A system malfunction has occurred.
It is recommended that you contact an INFINITI
retailer for an inspection.
8. Troubleshooting guide
8-3
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8. Troubleshooting guide
WI-FI CONNECTION (if so equipped)
SymptomPossible cause Possible solution
The name of the device which you wish to
connect is not displayed on the Connec-
tions screen. The device is turned off.
Check that the device is turned on.
The device does not support a WPA2 security
network. Check that the security network is supported by the
device.
The in-vehicle system cannot connect to
the Wi-Fi network. The device is turned off.
Check that the device is turned on.
The network password is incorrect. Check that the network password is correct.
Check the entered password is correct.
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Functional
SymptomPossible cause Possible solution
Keep losing my local stations. The digital coverage is slightly less than the
analog signal coverage. Verify correct operation on another station. This
is expected behavior.
Shadowing (urban/terrain) can cause reduced
digital coverage. Verify correct operation on another station.
Some data fields are blank. Text information is sent at the broadcaster’s
discretion. Verify correct operation on another station.
Report station issues.
Text information is truncated / there appears to
be more available. The display is limited to a fixed number of
characters and more data is being sent than can
be shown.This is an intended behavior.
AM reception changes at night. AM stations are required by the government
(FCC) to lower their power at night. This is not a malfunction.
8. Troubleshooting guide
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8. Troubleshooting guide
SymptomPossible cause Possible solution
Playback stops. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Contact an INFINITI retailer or visit www.
infinitiusa.com/bluetooth/ to check Bluetooth®
audio device compatibility.
A cellular call is active. This is not a malfunction.
Sound may cut out when a Bluetooth® audio
device is operated. Push