2022 INFINITI QX55 radio

7. Voice recognition
— Not all POI main categories can beused for “Navigate to” searches with
voice command operations while all
registered categories can be recog-
nized as “Nearby” search.
. Street Address:
— Alphabet letters cannot be included when speaking a house number.
When a specified house number can-
not be found, a location representing
the address will be displayed.
— Speak in a natural conversational speed without pausing between
words for better recognition.
— When the system recognizes the com- mand incorrectly, correct the search
conditions using commands such as
“Change State”, “Change City”,
“Change Street” or “Change House
Number”.
For audio command operation:
. Music files of Bluetooth® audio cannot
be selected by voice recognition opera-
tion. However, audio source can be
switched to Bluetooth® audio using
voice commands. .
The Voice Recognition System may not
function when the song information is
too long (artist names, album titles, song
titles and play lists, etc.).
. The SiriusXM® function will not operate
without a subscription to SiriusXM®
Radio.
. When playing USB files with the Voice
Recognition System, do not pronounce
the extension attached to the file name
(such as “.mp3”).
. Song titles registered in ID3 tags cannot
be pronounced for voice recognition
operation.
. Some audio command may not be re-
cognized when an Android phone is
connected and used as a USB audio
device player.
For information command operation:
. A SiriusXM® Travel Link (if so equipped)
or SiriusXM Traffic
TM(if so equipped)
subscription is necessary to receive Sir-
iusXM® information services.
“SiriusXM® Travel Link”
(page 5-15) .
The TomTom Weather information can-
not be operated with the voice recogni-
tion operation.
How to see voice command screen
1. Push <>to display the first screen of
the voice command list.
2. Speak a command or select an item on the voice command list. The Second
screen is displayed.
3. Speak a command or select an item on the voice command list. The command is
executed or the next screen for further
command is displayed.
4. Follow the prompts to complete the commands.
Voice command screens:
7-4

7. Voice recognition
1. Push<>on the steering wheel.
2. Wait for the indicator to change to
.
Speak “Phone”.
Example
3. Speak “Dial ”.
Example
4. The phone number recognized by the system is displayed on the screen. If the
number is correct, say “Dial”.
5. The system will make a phone call to the spoken phone number. Example 2 — Setting home as a destination
(if so equipped):
1. Push <
>on the steering wheel.
2. Wait for the indicator change to
.
Speak “Navigation”.
3. Speak “Go Home”. The navigation sys- tem will set home as a destination.
INFO:
. Location of home must be registered to
the Address Book prior to using this
command.
. The step of speaking “Navigation” can be
omitted.
Example 3 — Tuning station of FM:
1. Push <
>on the steering wheel. 2. Wait for the indicator to change to
.
Speak “Audio”.
3. Speak “Tune FM ”. The system will tune to the FM radio station and the
audio screen will be displayed.
7-6

8 Troubleshooting guide
Customer assistance ........................................................ 8-2
System unit ........................................................................\
. 8-3Liquid crystal display .................................................. 8-3
Wi-Fi connection (if so equipped) ................................ 8-4 Wi-Fi hotspot (if so equipped) ................................ 8-5
Audio system ..................................................................... 8-6 HD Radio technology ................................................. 8-6
Compact Disc (CD) player ........................................ 8-8
iPod® player .............................................................. 8-10
USB memory device ................................................. 8-12
Bluetooth® audio ...................................................... 8-13 Bluetooth® Hands-Free Phone System .................. 8-15
INFINITI InTouchTMServices (if so equipped) ....... 8-19
Apple CarPlay® ............................................................. 8-20
Android Auto ................................................................... 8-22
Siri® Eyes Free .............................................................. 8-24
Navigation (if so equipped) ......................................... 8-25 Basic operations ...................................................... 8-25
Vehicle icon ............................................................... 8-26
Route calculation and visual guidance ............. 8-28
Voice guidance ........................................................ 8-30
Traffic information ................................................. 8-31
Voice recognition ........................................................... 8-32

SYSTEM UNIT
LIQUID CRYSTAL DISPLAY
Symptom Possible cause Possible solution
The screen is too dark. The cabin temperature is too low.Wait until the cabin temperature becomes
moderate.
Screen brightness is set to the maximum dark-
ness. Adjust the brightness setting of the screen.
“Display Settings” (page 2-33)
The screen is too bright. Screen brightness is set to the maximum brightness.Adjust the brightness setting of the screen.
“Display Settings” (page 2-33)
A small black spot or a small bright spot appears
on the screen. This is a typical phenomenon for liquid crystal
displays.This is not a malfunction.
A dot or stripe pattern appears on the screen. Electromagnetic waves that are generated from neon billboards, high voltage electric power
cables, ham radios or other radio devices
equipped to other vehicles may adversely affect
the screen.This is not a malfunction.
Image lag appears on the screen. This is a typical phenomenon for liquid crystal
displays. This is not a malfunction.
Image motion displayed on the screen is slow. The cabin temperature is less than 50°F (10°C). Wait until the cabin temperature rises to within 50°F (10°C) and 122°F (50°C).
When looking at the screen from an angle, the
screen lightens or darkens. This is a typical phenomenon for liquid crystal
displays.Adjust the brightness setting of the screen.
“Display Settings” (page 2-33)
The screen turns black or blue, or a system error
message is displayed.
The symptoms are not recovered after restart-
ing the system. A system malfunction has occurred.
It is recommended that you contact an INFINITI
retailer for an inspection.
8. Troubleshooting guide
8-3

8. Troubleshooting guide
AUDIO SYSTEM
HD RADIO TECHNOLOGY
Sound
Symptom Possible cause Possible solution
Delay in digital audio on HD Radio broadcasts. The radio acquires an analog station first and blends to a digital signal.This is not a malfunction.
Audio skips, stutters, or echoes. The radio station has not properly aligned the
digital and analog audio. Verify correct operation on another station.
Report any station with poor performance.
Volume changing up/down. The radio station has not properly aligned digital
and analog audio level. Verify correct operation on another station and
check www.hdradio.com for stations in the area.
Report any station with poor performance.
Sound fading in and out. The transition between analog and digital is
taking place (blending). Verify transition performance on several sta-
tions in the area. Report any stations with poor
alignment.
Excessive blending (Transition between analog
and digital). The vehicle is located near the edge of the digital
coverage area.Refer to www.hdradio.com to verify radio
stations in your coverage area.
Digital audio not better than analog audio. Audio processing on the digital audio at a station can potentially decrease the digital audio
sound quality.Verify correct operation on another station.
Report any station with poor performance.
8-6

SymptomPossible cause Possible solution
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make another call using the
hands-free function.
The other party’s voice cannot be heard.
There is no ringtone. The volume level is set to the minimum. Adjust the volume level.
“Volume and Beeps settings” (page 2-31)
A cellular phone is not connected. Check the registration procedure, and then register the cellular phone again.
Each volume level (ringtone, incoming voice
or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display and remaining battery
level are different between the touch
screen display and a cellular phone screen.
Making or receiving a call is unavailable
even though the antenna display shows
that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the
touch screen display may be different from those
shown on the cellular phone screen. Use them as a
reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the
wireless LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
8. Troubleshooting guide
8-17

INFINITI INTOUCHTMSERVICES
(if so equipped)
Symptom Possible cause Possible solution
The system cannot connect
to the INFINITI InTouch
TM
Services Data Center. A subscription for the INFINITI In-
Touch
TMServices has not been estab-
lished. Sign up for a subscription to the INFINITI InTouch
TMServices. For details
about subscriptions, contact the INFINITI InTouchTMServices support line
at 1-855-444-7244.
“INFINITI InTouchTMServices features” (page 5-8)
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
TCU (Telematics Control Unit) is not
turned on. If the antenna icon does not show that the vehicle is inside the
communication area despite the fact that the vehicle is in that location,
contact the INFINITI InTouch
TMServices support line at 1-855-444-7244.“INFINITI InTouchTMServices features” (page 5-8)
Radio wave reception is not sufficient
for TCU (Telematics Control Unit) op-
eration. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
Some of the items that are
displayed on the menu
screen cannot be selected. The vehicle is being driven and some
menu items are disabled.
Stop the vehicle in a safe location and apply the parking brake before
operating the menu screen items.
Some parts of the screen are
not displayed. The vehicle is being driven and some
menu items are disabled. Operate the system after stopping the vehicle in a safe location and applying
the parking brake.
The system does not an-
nounce information. The volume level is set to the minimum. Adjust the volume level by operating
>on the control panel or
<-+> on the steering wheel while the system is announcing information.
8. Troubleshooting guide
8-19

Index
H
Hands-free text messaging assistant ... 4-7
How to handle display .............................. 2-3
How to see voice command screen ....... 7-4
I
INFINITI controller ............................ 2-4, 2-5
INFINITI Drive Mode Selector .............. 5-34
INFINITI InTouch™ Services ..................... 5-7
INFINITI InTouch™
Services application ................................. 5-10
INFINITI InTouch™ Services feature ..... 5-8
INFINITI InTuition ................................... 5-31
Information menu ....................................... 5-2
InTouch Services settings ....................... 5-14
iPod® player ............................................... 3-26
L
Laser product ............................................... 1-4
Licenses .......................................................... 1-6
Log-in screen ............................................... 2-9
Lower display and menu buttons ........ 2-16
Lower touch screen display (lower
display) ........................................................ 2-16
M
Making a call ................................................ 4-5
Map types ..................................................... 6-3
Map view settings ...................................... 6-9
Moving map ................................................. 6-6
N
Navigation settings .................................. 6-53
Notes on SiriusXM
Traffic™ information ............................... 6-40
Number input screen ............................... 2-12
O
One Shot Call ................................................ 7-3
Options before starting the
route guidance ........................................... 6-26
P
Phone ............................................................. 4-4
Phone operation ...................................... 5-24
Phone selection ........................................... 4-4
Phone settings ........................................... 4-11
Q
Quick Dial .................................................... 4-13
R
Radio ................................................... 3-2, 3-14
Recalculating route .................................. 6-36
Receiving a call ............................................ 4-5
Route calculation ..................................... 6-60
Route guidance ............................. 6-27, 6-58
Route options menu ............................... 6-30
S
Safety information ............................ 1-3, 6-3
Searching from address book ............... 6-21
Searching from
previous destinations .............................. 6-20
Setting by phone number ....................... 6-23
Setting city center .................................... 6-22
Setting destinations by Google ............ 6-21
Setting detour route ................................ 6-33
Setting from stored routes .................... 6-23
Setting home as destination .................. 6-17
Setting information on map .................. 6-13
Setting intersection .................................. 6-22
9-2