5. Information and vehicle settings
or data usage may apply. INFINITI In-
TouchTMwith WiFi terms and conditions of
subscriber agreement apply. Included with
vehicle purchase 1 GB or 30 Day Trial on
equipped new INFINITI vehicles. If your
Vehicle is outside the scope of the initial
roadside assistance plan included with the
purchase of your Vehicle that applies for a
period of 48 months, without regard to
mileage from the date the Vehicle is deliv-
ered to the first retail buyer or otherwise put
into use, whichever is earlier you will be
responsible to the Service Provider for any
additional charges incurred by receiving
services through that roadside assistance
Service Provider.
The INFINITI names, logos and slogans are
trademarks owned by or licensed to Nissan
Motor Co. Ltd. or its North American
subsidiaries. Other trademarks and trade
names are those of their respective owners.
For important safety information, system
limitations, and additional operating and
feature information, see dealer, owner’s
manual, or https://www.infinitiusa.com/in-
touch/legal.html.INFINITI INTOUCHTMSERVICES
FEATURES
INFINITI InTouchTMServices provides var-
ious types of information and services by
connecting your vehicle to the INFINITI
InTouch
TMServices Data Center and
INFINITI InTouchTMServices Response Cen-
ter using the TCU (Telematics Control Unit)
installed in your vehicle.
If equipped, your vehicle may include
INFINITI InTouch
TMconnected features
and services such as emergency SOS calling,
Automatic Collision Notification, Wi-Fi, Re-
mote Services, Navigation, Bluetooth® and
more. For complete information about your
INFINITI InTouch
TMfeatures and services,
please visit www.infinitiusa.com/intouch.
For frequently asked questions, please visit
www.infinitiusa.com/intouch/faq.
WARNING
. Please note that the Automatic Colli-
sion Notification service and Emer-
gency Call function cannot be used in
the following conditions:
— Emergency functions and services will not be available without a paid
subscription to INFINITI InTouch
TM
Services.
— The INFINITI InTouch
TMServices
network system is disabled.
— The vehicle moves outside the ser- vice area where the TCU (Tele-
matics Control Unit) is connected
to the system.
— The vehicle is outside the area where the cellular network service
is receivable.
— The vehicle is in a location with poor signal reception such as tunnels,
underground parking garages, be-
hind buildings or in mountainous
areas.
— The line is busy.
— The TCU (Telematics Control Unit) or other systems of your vehicle are
not working properly.
— It may not be possible to make an emergency call depending on the
severity of a collision and/or emer-
gency.
. Radio waves could adversely affect
electric medical equipment. Indivi-
duals who use a pacemaker should
5-8
contact the device manufacturer re-
garding any possible effects before
using the system.
. The TCU (Telematics Control Unit)
antenna is installed inside the upper
central part of the instrument panel.
An occupant should not get any closer
to the antenna than specified by the
pacemaker manufacturer. The radio
waves from the TCU antenna may
adversely affect the operation of the
pacemaker while using the INFINITI
InTouch
TMServices.
INFO:
. INFINITI InTouch
TMServices features
are dependent upon subscription enroll-
ment and the telematics device being in
operative condition, cellular connectivity,
navigation map data and GPS satellite
signal reception. Terms and conditions of
the INFINITI InTouch
TMServices Sub-
scription Agreement apply.
. Enrollment is required in order to use
INFINITI InTouch
TMServices. The ser-
vices that can be received vary depend-
ing on the plan in which you are enrolled. .
All services are complimentary for the
trial period.
. After the trial period, use of the service
will no longer be complimentary.
. Laws in some jurisdictions may restrict
the use of “Text-to-Speech.” Check local
regulations before using this feature.
If equipped, your vehicle may include
INFINITI InTouch
TMconnected features
and services such as emergency SOS calling,
Automatic Collision Notification, Wi-Fi, Re-
mote Services, Navigation, Bluetooth® and
more.
INFINITI InTouch
TMServices may be up-
dated. The latest detailed information is
available on the following websites or from
the support line.
INFINITI InTouch
TMServices website:
For U.S.
www.infinitiusa.com/intouch
For Canada
https://www.infiniti.ca/intouch (Eng-
lish)
https://fr.infiniti.ca/intouch (French)
INFINITI InTouch
TMServices support
line: 1-855-444-7244
. Automatic Collision Notification (if so
equipped):
The TCU (Telematics Control Unit) gen-
erates a signal automatically to the
INFINITI InTouch
TMServices Response
Center in the case of an accident severe
enough to trigger one of the vehicle’s air
bags. Upon the signal, a Response
Specialist receives the vehicle location
and customer information and notifies
the proper authorities in accordance with
established policies and procedures.
. Emergency Call (if so equipped):
The Emergency Call feature provides
emergency assistance by connecting to
a Response Specialist. In the event of an
emergency, push the in–vehicle E-Call
(SOS) button to use this feature. The
Response Specialist provides various
assistance depending on the situation.
For details of the E-Call (SOS) button
operation, refer to the vehicle Owner’s
Manual.
. Connection to Roadside Assistance (if
so equipped):
Roadside Assistance allows you to re-
ceive assistance from the Roadside Re-
5. Information and vehicle settings
5-9
5. Information and vehicle settings
sponse Specialist for a non–emergency
incident that requires a towing or third-
party response service. The service is
accessed by pushing the in-vehicle E-Call
(SOS) button. Roadside Assistance may
also be used in conjunction with the
Emergency Assistance service, if war-
ranted.
For details of the E-Call (SOS) button
operation, refer to the vehicle Owner’s
Manual.
Notice to Bluetooth® Hands-Free
Phone users
The Bluetooth® Hands-Free Phone System
will be disabled and not be able to take
phone calls while the vehicle is connected to
the INFINITI InTouch
TMServices Response
Specialists or the emergency support staff at
the INFINITI Response Center.
This is to avoid various services by INFINITI
InTouch
TMServices Response Specialists
(such as route guidance) and INFINITI
InTouch
TMServices emergency support
staff being interrupted by incoming calls.
Incoming phone calls received while the
vehicle is connected to the Service Center
will not be listed in the call history of the
Bluetooth® Hands-Free Phone System. However those incoming calls may be listed
in the call history of your mobile phone,
depending on its capabilities. After discon-
necting communication with the INFINITI
InTouch
TMServices Response Specialist or
INFINITI InTouchTMServices emergency
support staff, check the incoming call history
on your mobile phone when it is safe to do
so.
Service application
A separately purchased INFINITI InTouchTM
Services subscription is required. For de-
tailed information, contact an INFINITI
retailer or refer to the following INFINITI
InTouch
TMServices website:
For U.S.
www.infinitiusa.com/intouch
For Canada
https://www.infiniti.ca/intouch (English)
https://fr.infiniti.ca/intouch (French)
INFO:
If the vehicle is owned by another person
and is resold, the subscription for this service
must be canceled and all data stored on the
device must be deleted.
Operating tips
WARNING
. Use the INFINITI InTouchTMServices
after stopping your vehicle in a safe
location. If you have to use the
INFINITI InTouch
TMServices while
driving, exercise extreme caution at
all times so full attention may be
given to vehicle operation.
. If you are unable to devote full
attention to vehicle operation while
talking with the INFINITI InTouch
TM
Services, pull off the road to a safe
location and stop your vehicle.
. Do not use the INFINITI InTouch
TM
Services with the engine stopped. Doing
so may discharge the vehicle battery.
. The INFINITI InTouch
TMServices cannot
be used under the following conditions:
— The INFINITI InTouch
TMServices sub-
scription has expired.
— The vehicle is outside the area where the cellular network service is recei-
vable.
5-10
— The vehicle is in a location with poorsignal reception such as tunnels,
underground parking garages, behind
buildings or in mountainous areas.
— The line is busy.
— The TCU (Telematics Control Unit) or other systems of your vehicle are not
working properly.
— The INFINITI InTouch
TMServices net-
work system is disabled.
. Information feeds download cannot be
used when the vehicle is connected to
the INFINITI InTouch
TMServices Data
Center and INFINITI InTouchTMServices
Response Center.
. Communication with the INFINITI In-
Touch
TMServices Data Center is related
to the data communication mode and
may cause occasional difficulty in receiv-
ing signals, and the signal receivable area
may be limited compared to regular
mobile phones.
. You may hear clicks or experience inter-
ruptions while speaking with the
INFINITI InTouch
TMServices Response
Specialists. This is due to a shift in the
connection zone and is not a malfunc- tion.
. Depending on the line used, the sound
volume may decrease. Adjust the volume
as necessary.
. Received sounds may be distorted or
ambient noise may sound like voices of a
crowd. This is due to the use of the
digital line and is not a malfunction.
. You may hear your own voice from the
speaker when talking with the INFINITI
InTouch
TMServices Response Specialists
due to a network disturbance. When this
occurs, reconnect the line after a few
minutes or at a different location.
. This vehicle incorporates a communica-
tion device that is called a TCU (Tele-
matics Control Unit). The communication
connection between this unit and the
INFINITI InTouch
TMServices Data Cen-
ter allows for various services. When the
system connects to the INFINITI In-
Touch
TMServices Data Center, an an-
tenna icon will appear on the screen. Use
the service in a location where the
symbol representing good signal recep-
tion appears on the screen.
: When the signal reception is good
: When the signal reception is bad .
The INFINITI InTouch
TMServices use the
TCU (Telematics Control Unit) for com-
munications. Even if the antenna icon
indicates good reception, connection to
the INFINITI InTouch
TMServices Data
Center may be disabled. This does not
indicate a malfunction. Operate the
system again after a few minutes.
INFINITI INTOUCHTMSERVICES
MENUS
With INFINITI InTouchTMServices, various
information can be received and displayed
on the screen. The information can also be
announced by the system.
1. Push
5. Information and vehicle settings
corresponding display to the button is
displayed on the upper display.
INFO:
. While Android Auto is activated on the
Android phone, the phone operations,
such as making or receiving calls, can
only be done with Android Auto.
. Depending on the device, an Android
phone requires MTP mode to be selected
in the USB transfer setting.
. The in-vehicle system can be used on the
lower display even if the Android Auto is
activated.
. After exiting the Android Auto screen,
return to the Android Auto screen by
taking one of the following actions.
— Push
.[Save Location]:
Saves the location to the Address Book.
. [Save Route]:
Store the route for later use.
INFO:
. The entire route on the upper display and
the turn list on the lower display will be
shown by touching [
].
. Touch [1type] to display alternative
routes calculated with a route search
condition selected on the [Basic Route
Type] setting screen.
“Route Preference” (page 6-34)
. Touch [3types] to display alternative
routes calculated in all three route search
conditions ([Fastest], [Eco] and [Short-
est]).
. If you set the destination on the upper
display, menus for route detail may be
displayed on the upper display.
ROUTE GUIDANCE
ABOUT ROUTE GUIDANCE
After setting the route, select [Start] to start
the route guidance.
During route guidance, the system navigates
you through the guide points using visual
and voice guidance.
WARNING
. The navigation system’s visual and
voice guidance is for reference pur-
poses only. The contents of the gui-
dance may be inappropriate
depending on the situation.
. Follow all traffic regulations when
driving along the suggested route
(e.g., one-way traffic).
“Route guidance” (page 6-58)
Voice guidance during route gui-
dance
Basics of voice guidance:
Voice guidance announces which direction
to turn when approaching an intersection for
which a turn is necessary.
INFO:
. There may be some cases in which voice
guidance and actual road conditions do
not correspond. This may occur because
of discrepancies between the actual road
and the information on the map data, or
may also be due to the vehicle speed.
. In case voice guidance does not corre-
spond to the actual road conditions,
follow the information obtained from
traffic signs or notices on the road.
. Route guidance provided by the naviga-
tion system does not take carpool lane
driving into consideration, especially
when carpool lanes are separated from
other road lanes.
. The system will announce street names
when the system language is set to
English. Street names are not announced
when the system is set to French or
Spanish.
. When approaching a guide point (inter-
section or corner) or destination/way-
point during route guidance, voice
guidance announces the remaining dis-
tance and/or turning direction. Push and
hold
6. Navigation (if so equipped)
*Areas with numerous tall trees
*In canyons
INFO:
The GPS antenna is located on the instru-
ment panel inside the vehicle. Do not place
any objects, especially cellular phones or
transceivers, on the instrument panel. Be-
cause the strength of the GPS signal is
approximately one billionth of that of TV
waves, phones and transceivers will affect
or may totally disrupt the signal.
Incorrect display of vehicle position
The following cases may affect the display
accuracy of the vehicle’s position or traveling
direction. The accuracy will return to normal
if the driving conditions return to normal.
* When there is a similar road nearby.
*When the vehicle is traveling in an area
with a grid pattern road system.
*When the vehicle is passing through a
large Y-shaped intersection/junction.
6-56
Voice guidance will be repeated.
Notes on voice guidance
.Voice guidance in this system should be
regarded as a supplementary function.
When driving the vehicle, check the route
on the map and follow the actual roads
and traffic regulations.
. Voice guidance is activated only for
intersections with certain conditions.
There may be cases where the vehicle
has to turn, but voice guidance is not
provided.
. Voice guidance contents may vary, de-
pending on the direction of the turn and
the type of intersection.
. The voice guidance timing will vary
depending on the situation.
. When the vehicle has deviated from the
suggested route, voice guidance is not
available. The system will not announce
this. Refer to the map and recalculate the
route.
“Recalculating route” (page 6-36)
. Voice guidance may not accurately cor-
respond with road numbers and direc-
tions at freeway junctions. .
Voice guidance may not accurately cor-
respond to street names at freeway
exits.
. The displayed street names may some-
times differ from the actual names.
. Voice guidance is not available when the
[Guidance Voice] is turned off.
“Volume and Beeps settings”
(page 2-31)
. Voice guidance will start when the
vehicle enters the suggested route. Refer
to the map for directions to the starting
point of the route.
. When approaching a waypoint, voice
guidance will announce, “You have ar-
rived at waypoint 1 (2, 3, 4,...).” Voice
guidance will switch to the next section
of the route. When voice guidance is not
available, refer to the map for directions.
. In some cases, voice guidance ends
before arrival at the destination. Refer
to the destination icon on the map to
reach the destination.
. If the system recognizes on which side
the destination (waypoint) is located,
voice guidance will announce “on the
right/left” after announcing the arrival at the destination.
. Voice guidance may be partially opera-
tional or inoperative due to the angle of
roads at an intersection.
. Because freeway lane information is
available only for approximately 7,000
major freeways in North America, it is
not possible to display information for all
junctions and exits.
. Freeway exit information may differ
from the information on the actual exit
signs.
. Because it is not possible to consider
data concerning roads that are season-
ally available or unavailable, a route may
be displayed that does not match the
actual traffic restrictions. Be sure to
follow the actual traffic restrictions
while driving.
. Canada and Alaska contain many roads
with incomplete map data. As a result,
when searching for a route, the route
may include roads with incomplete data.
In regions where road data is not
complete, voice guidance may stop for
long periods of time. Be sure to follow
the actual traffic restrictions while driv-
ing.
6. Navigation (if so equipped)
6-59