2022 INFINITI Q50 radio antenna

from a station transmitter, the signals will
tend to fade and/or drift.
Static and flutter: During signal interference
from buildings, large hills or due to antenna
position, usually in conjunction with in-
creased distance from the station transmit-
ter, static or flutter can be heard. This can be
reduced by lowering the treble setting to
reduce the treble response.
Multipath reception: Because of the reflec-
tive characteristics of FM signals, direct and
reflected signals reach the receiver at the
same time. The signals may cancel each
other, resulting in momentary flutter or loss
of sound.
AM radio reception
AM signals, because of their low frequency,
can bend around objects and skip along the
ground. In addition, the signals can bounce
off the ionosphere and be bent back to
earth. Because of these characteristics, AM
signals are also subject to interference as
they travel from transmitter to receiver.
Fading: Occurs while the vehicle is passing
through freeway underpasses or in areas
with many tall buildings. It can also occur for
several seconds during ionospheric turbu-
lence even in areas where no obstacles exist.Static: Caused by thunderstorms, electrical
power lines, electric signs and even traffic
lights.
HD RadioTMTechnology reception
HD Radio Technology reception needs to be
activated to receive HD Radio broadcasts.
“Radio Menu” (page 3-18)
This enables you to receive radio broadcasts
digitally (where available), providing a better
quality sound with clear reception. When
this feature is not activated or HD Radio
broadcasts are not available, you will receive
analog radio (AM/FM) broadcasts.
Satellite radio reception
When the satellite radio is used for the first
time or the battery has been replaced, the
satellite radio may not work properly. This is
not a malfunction. Wait more than 10
minutes with the satellite radio ON and the
vehicle outside of any metal or large building
for the satellite radio to receive all of the
necessary data.
SiriusXM® services require a subscription
after trial period and are sold separately or
as a package. The satellite service is avail-
able only in the 48 contiguous USA and DC.
SiriusXM® service is also available in Cana- da; see www.siriusxm.ca.
The satellite radio performance may be
affected if cargo carried on the roof blocks
the satellite radio signal.
If possible, do not put cargo near the
satellite antenna.
A buildup of ice on the satellite radio
antenna can affect satellite radio perfor-
mance. Remove the ice to restore satellite
radio reception.
3. Audio system
3-3

— Your cellular phone is locked in orderto prevent dialing.
. If Apple CarPlay® or Android Auto is
active, the Bluetooth® Hands-Free
Phone cannot be used.
. When the radio wave condition is not
ideal or ambient sound is too loud, it may
be difficult to hear the other person’s
voice during a call.
. Immediately after the ignition switch is
placed in the ACC or ON position, it may
not be possible to receive a call for a
short period of time.
. Do not place the cellular phone in an area
surrounded by metal or far away from
the in-vehicle phone module to prevent
tone quality degradation and wireless
connection disruption.
. While a cellular phone is connected
through the Bluetooth® wireless con-
nection, the battery power of the cellular
phone may discharge quicker than usual.
. Visit the website below for trouble-
shooting help if the Bluetooth® Hands-
Free Phone System seems to be mal-
functioning.
www.infinitiusa.com/bluetooth/ .
Some cellular phones or other devices
may cause interference or a buzzing
noise to come from the audio system
speakers. Storing the device in a differ-
ent location may reduce or eliminate the
noise.
. Refer to the cellular phone Owner’s
Manual regarding the telephone pairing
procedure specific to your phone, bat-
tery charging, cellular phone antenna,
etc.
. The antenna or battery display on the
monitor may not coincide with the
antenna or battery display of some
cellular phones.
. If reception between callers is unclear,
adjusting the incoming or outgoing call
volume may improve the clarity.
“Volume and Beeps settings”
(page 2-31)
. The microphone is located near the map
light.
. To improve call quality, the microphone is
optimized to recognize the driver’s voice.
Speech from vehicle passengers may not
be captured by the Bluetooth® Hands-
Free Phone System. .
Keep the interior of the vehicle as quiet
as possible to hear the caller’s voice
clearly as well as to minimize echo.
Reduce background noise as much as
possible by closing windows and point-
ing HVAC vents away from the ceiling.
PHONE SCREEN
The phone screen can be displayed by on
both the upper display and the lower display.
. Push <
>on the steering wheel to
display the phone screen on the upper
display.
. Push

contact the device manufacturer re-
garding any possible effects before
using the system.
. The TCU (Telematics Control Unit)
antenna is installed inside the upper
central part of the instrument panel.
An occupant should not get any closer
to the antenna than specified by the
pacemaker manufacturer. The radio
waves from the TCU antenna may
adversely affect the operation of the
pacemaker while using the INFINITI
InTouch
TMServices.
INFO:
. INFINITI InTouch
TMServices features
are dependent upon subscription enroll-
ment and the telematics device being in
operative condition, cellular connectivity,
navigation map data and GPS satellite
signal reception. Terms and conditions of
the INFINITI InTouch
TMServices Sub-
scription Agreement apply.
. Enrollment is required in order to use
INFINITI InTouch
TMServices. The ser-
vices that can be received vary depend-
ing on the plan in which you are enrolled. .
All services are complimentary for the
trial period.
. After the trial period, use of the service
will no longer be complimentary.
. Laws in some jurisdictions may restrict
the use of “Text-to-Speech.” Check local
regulations before using this feature.
If equipped, your vehicle may include
INFINITI InTouch
TMconnected features
and services such as emergency SOS calling,
Automatic Collision Notification, Wi-Fi, Re-
mote Services, Navigation, Bluetooth® and
more.
INFINITI InTouch
TMServices may be up-
dated. The latest detailed information is
available on the following websites or from
the support line.
INFINITI InTouch
TMServices website:
For U.S.
www.infinitiusa.com/intouch
For Canada
https://www.infiniti.ca/intouch (Eng-
lish)
https://fr.infiniti.ca/intouch (French)
INFINITI InTouch
TMServices support
line: 1-855-444-7244
. Automatic Collision Notification (if so
equipped):
The TCU (Telematics Control Unit) gen-
erates a signal automatically to the
INFINITI InTouch
TMServices Response
Center in the case of an accident severe
enough to trigger one of the vehicle’s air
bags. Upon the signal, a Response
Specialist receives the vehicle location
and customer information and notifies
the proper authorities in accordance with
established policies and procedures.
. Emergency Call (if so equipped):
The Emergency Call feature provides
emergency assistance by connecting to
a Response Specialist. In the event of an
emergency, push the in–vehicle E-Call
(SOS) button to use this feature. The
Response Specialist provides various
assistance depending on the situation.
For details of the E-Call (SOS) button
operation, refer to the vehicle Owner’s
Manual.
. Connection to Roadside Assistance (if
so equipped):
Roadside Assistance allows you to re-
ceive assistance from the Roadside Re-
5. Information and vehicle settings
5-9

SymptomPossible cause Possible solution
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make another call using the
hands-free function.
The other party’s voice cannot be heard.
There is no ringtone. The volume level is set to the minimum. Adjust the volume level.
“Volume and Beeps settings” (page 2-31)
A cellular phone is not connected. Check the registration procedure, and then register the cellular phone again.
Each volume level (ringtone, incoming voice
or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display and remaining battery
level are different between the touch
screen display and a cellular phone screen.
Making or receiving a call is unavailable
even though the antenna display shows
that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the
touch screen display may be different from those
shown on the cellular phone screen. Use them as a
reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the
wireless LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
8. Troubleshooting guide
8-17

INFINITI INTOUCHTMSERVICES
(if so equipped)
Symptom Possible cause Possible solution
The system cannot connect
to the INFINITI InTouch
TM
Services Data Center. A subscription for the INFINITI In-
Touch
TMServices has not been estab-
lished. Sign up for a subscription to the INFINITI InTouch
TMServices. For details
about subscriptions, contact the INFINITI InTouchTMServices support line
at 1-855-444-7244.
“INFINITI InTouchTMServices features” (page 5-8)
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
TCU (Telematics Control Unit) is not
turned on. If the antenna icon does not show that the vehicle is inside the
communication area despite the fact that the vehicle is in that location,
contact the INFINITI InTouch
TMServices support line at 1-855-444-7244.“INFINITI InTouchTMServices features” (page 5-8)
Radio wave reception is not sufficient
for TCU (Telematics Control Unit) op-
eration. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
Some of the items that are
displayed on the menu
screen cannot be selected. The vehicle is being driven and some
menu items are disabled.
Stop the vehicle in a safe location and apply the parking brake before
operating the menu screen items.
Some parts of the screen are
not displayed. The vehicle is being driven and some
menu items are disabled. Operate the system after stopping the vehicle in a safe location and applying
the parking brake.
The system does not an-
nounce information. The volume level is set to the minimum. Adjust the volume level by operating
>on the control panel or
<-+> on the steering wheel while the system is announcing information.
8. Troubleshooting guide
8-19