2022 INFINITI Q50 navigation system

8 Troubleshooting guide
Customer assistance ........................................................ 8-2
System unit ........................................................................\
. 8-3Liquid crystal display .................................................. 8-3
Wi-Fi connection (if so equipped) ................................ 8-4 Wi-Fi hotspot (if so equipped) ................................ 8-5
Audio system ..................................................................... 8-6 HD Radio technology ................................................. 8-6
Compact Disc (CD) player ........................................ 8-8
iPod® player .............................................................. 8-10
USB memory device ................................................. 8-12
Bluetooth® audio ...................................................... 8-13 Bluetooth® Hands-Free Phone System .................. 8-15
INFINITI InTouchTMServices (if so equipped) ....... 8-19
Apple CarPlay® ............................................................. 8-20
Android Auto ................................................................... 8-22
Siri® Eyes Free .............................................................. 8-24
Navigation (if so equipped) ......................................... 8-25 Basic operations ...................................................... 8-25
Vehicle icon ............................................................... 8-26
Route calculation and visual guidance ............. 8-28
Voice guidance ........................................................ 8-30
Traffic information ................................................. 8-31
Voice recognition ........................................................... 8-32

8. Troubleshooting guide
CUSTOMER ASSISTANCE
For assistance or inquiries about the
INFINITI Navigation System, contact the
INFINITI NAVIGATION SYSTEM HELP-
DESK. See the contact information on the
inside front cover of this manual.
8-2

NAVIGATION (if so equipped)
BASIC OPERATIONS
Symptom Possible cause Possible solution
No image is displayed. The brightness is at the lowest setting. Adjust the brightness of the display.
“Display Settings” (page 2-33)
The display is turned off. Take one of the following actions to turn on the display.
.
Push and hold

8. Troubleshooting guide
VEHICLE ICON
SymptomPossible cause Possible solution
Names of roads and locations differ
between 2D and 3D view. This is because the quantity of the displayed information is
reduced so that the screen does not become too cluttered.
There is also a chance that names of the roads or locations
may be displayed multiple times, and the names appearing
on the screen may be different because of a processing
procedure. This is not a malfunction.
The location of the vehicle icon is
misaligned from the actual position. The vehicle was transported after the ignition switch was
placed in the OFF position, for example, by a ferry or car
transporter. Drive the vehicle for a period of time on a
road where GPS signals can be received.
The position and direction of the vehicle icon may be
incorrect depending on the driving environments and the
levels of positioning accuracy of the navigation system. This is not a malfunction. Drive the vehicle for
a period of time to automatically correct the
position and direction of the vehicle icon.
“Current vehicle location” (page 6-55)
Driving with tire chains or tires that have been replaced
may result in an incorrect vehicle location display due to
miscalculation by the speed sensor. Drive the vehicle for a period of time (at
approximately 19 MPH (30 km/h) for about
30 minutes) to automatically correct the
vehicle icon position.
If this does not correct the vehicle icon
position, it is recommended you contact an
INFINITI retailer.
The map data has a mistake or is incomplete (the vehicle
icon position is always misaligned in the same area). Updated road information will be included in
the next version of the map data.
“How to update map data” (page 6-61)
When the vehicle is traveling on a new
road, the vehicle icon is located on
another road nearby. Because the new road is not stored in the map data, the
system automatically places the vehicle icon on the nearest
road available. Updated road information will be included in
the next version of the map data.
“How to update map data” (page 6-61)
8-26

TRAFFIC INFORMATION
SymptomPossible cause Possible solution
Traffic information is not displayed. The Premium Traffic setting is not turned on. Turn on the Premium Traffic setting.
“Traffic information setting” (page 6-43)
The vehicle is in an area where traffic information is
not available. Scroll to an area where traffic information is available.
The subscription to SiriusXM Traffic
TMis incomplete,
or the subscription to SiriusXM TrafficTMhas
expired. Check the subscription status of SiriusXM Traffic
TM.“Notes on SiriusXM TrafficTMinformation”
(page 6-40)
The map scale is set at a level where the display of
icons is impossible. Check that the map scale is set at a level in which the
display of icons is possible.
“Traffic information on map” (page 6-42)
The suggested detour route does not
avoid congested areas. There is no faster route compared to the current
route, based on the road network and the traffic
information. The automatic detour search is not intended for
avoiding traffic jams. It searches for the fastest route
taking conditions such as traffic jams into considera-
tion. Follow the current route.
“Notes on SiriusXM TrafficTMinformation”
(page 6-40)
The route does not avoid a road
section with traffic information stat-
ing that it is closed due to road
construction. The navigation system is designed not to avoid this
event because the actual period of closure may differ
from the declared roadwork period.
Observe the actual road conditions and follow the
instructions on the road for a detour when necessary.
If the road is closed, use the detour function and set
the detour distance to avoid the road section that is
closed.
8. Troubleshooting guide
8-31