2022 INFINITI Q50 audio

SymptomPossible cause Possible solution
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make another call using the
hands-free function.
The other party’s voice cannot be heard.
There is no ringtone. The volume level is set to the minimum. Adjust the volume level.
“Volume and Beeps settings” (page 2-31)
A cellular phone is not connected. Check the registration procedure, and then register the cellular phone again.
Each volume level (ringtone, incoming voice
or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display and remaining battery
level are different between the touch
screen display and a cellular phone screen.
Making or receiving a call is unavailable
even though the antenna display shows
that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the
touch screen display may be different from those
shown on the cellular phone screen. Use them as a
reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the
wireless LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
8. Troubleshooting guide
8-17

8. Troubleshooting guide
SIRI® EYES FREE
SymptomCause and Countermeasure
Cannot access Siri® Eyes Free using <
>
on the steering wheel. Check if a Bluetooth® connection is established between the iPhone® and the system.
Check if Siri® is enabled on the device. On your phone, go to Siri® setting.
Check that Siri® can be accessed from the device lock screen. This can be set in the settings menu of your
phone.
Audio source does not change automati-
cally to iPod® or Bluetooth® Audio mode. For best results, use the native music app. Performance of music control function while using Podcasts,
Audiobook or other third party music apps may vary.
For best results, play media already stored on your device. Streaming music or playback from cloud
storage may degrade performance.
Switch the source manually.
“Selecting audio source” (page 3-13)
Play, pause, next track, previous track or
play timer does not work. For best results, use the native music app. Performance of music control function while using Podcasts,
Audiobook or other third party music apps may vary and is controlled by the device.
Cannot hear any music/audio being
played back from a connected iPhone®. Check that the audio source is set to Bluetooth® Audio or iPod® mode. A USB connection is required for
iPod® mode.
Cannot hear map turn-by-turn direction
guidance from a connected iPhone®. Check that the audio source is set to Bluetooth® Audio or iPod® mode. A USB connection is required for
iPod® mode.
Cannot receive text message notifications
on the vehicle audio system. Check if “Show Notifications” is enabled on your phone.
Cannot reply to text message notifications
using Siri® Eyes Free. After receiving an incoming text message, follow the on-screen guidance. Push and hold
<
>on the
steering wheel for Siri® Eyes Free operation. After Siri® Eyes Free starts, speak an appropriate
command to reply to the message using Siri® Eyes Free.
8-24

SymptomPossible cause Possible solution
The system does not correctly recognize a
number spoken. Too many numbers are spoken at once. Place a pause between the appropriate digits for
correct recognition by the system. When
speaking a telephone number, place a pause
between area codes, dial codes, etc.
USB memory device cannot be operated with
voice commands. Depending on the device, iPhone® or iPod® may
be recognized as a USB memory device.This is not a malfunction.
The USB/iPod® operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An error message is displayed when trying to
select a track and operate USB/iPod®. The track information is being processed for
registration by the system.Song information will be loaded into the system
when a new audio device is registered for the
first time or when the song information in the
pre-registered device has been changed. Please
wait for the loading to complete which may take
a few minutes to up to an hour.
A number of songs exceeding the amount the
device can contain are stored in the connected
audio device. Decrease the number of songs stored in the
audio device.
No song is stored in the audio device. Store songs in the connected audio device.
Storing songs with information such as artist
name, album name, song name, playlist, etc., will
make voice recognition song search available.
The system does not correctly recognize a Point
of Interest (POI) name spoken. There are some rare cases where a POI search is
unavailable by speaking the facility name but the
location can be found on the map.This is not a malfunction. Consider using an
alternate search method, like street address.
Partial or alias name is spoken. For best results, speak the full name.
8. Troubleshooting guide
8-33

Number
2D map .......................................................... 6-3
3D map .......................................................... 6-5
A
About route guidance .............................. 6-27
Adjusting settings ..................................... 2-11
Android Auto ............................................. 5-22
Apple CarPlay® ......................................... 5-18
Audio operation precautions ................... 3-2
Audio operations ...................................... 3-12
Audio system
Steering wheel audio controls .............. 3-12
Automatic map update ........................... 6-62
AUX (auxiliary) input jack .......................... 2-7
Auxiliary (AUX) devices ........................... 3-33
B
Basic operation ......................................... 2-10
Bluetooth® audio ........................ 3-10, 3-30
Bluetooth® Hands-Free
Phone System .............................................. 4-2
Building graphics ......................................... 6-6
C
Canceling route ......................................... 6-33
CD/USB memory device care
and cleaning ............................................... 3-36
Changing map .............................................. 6-8
Changing order of destination
and waypoints ........................................... 6-38
Changing scale of map .............................. 6-7
Clock settings ............................................ 2-31
Compact Disc (CD) player ............. 3-4, 3-21
Compressed Audio
Files (MP3/WMA/AAC) .......................... 3-6
Connecting Bluetooth®
Hands-Free Phone ..................................... 4-4
Connecting to Interactive
Voice Menu ................................................ 5-12
Connections settings ............................... 2-27
Control buttons and functions ............... 2-2
Control buttons and touch
screen display .............................................. 2-2
Current vehicle location .......................... 6-55
Customer assistance .................................. 8-2
D
Deleting stored item ............................... 6-50
Destination setting menu ....................... 6-14Display Settings ........................................ 2-33
Display view bar ........................................ 2-14
Displayed feature ..................................... 2-14
Displaying current vehicle location ........ 6-6
Displaying urgent
traffic information .................................... 6-42
Driver Assistance settings ...................... 5-32
Dual display .................................................. 2-3
During a call ................................................. 4-6
E
Editing route .............................................. 6-36
Editing stored information ..................... 6-47
Editing user settings ................................ 5-29
F
Finding address ......................................... 6-18
Finding points of interest ....................... 6-18
Fully customizable
digital environment .................................. 5-29
Functions disabled while driving .......... 2-19
G
Giving voice commands ............................. 7-2
Index
9-1

Setting point on map ............................... 6-25
Setting with INFINITI
InTouch™ Services .................................... 6-22
Setting work location as destination ... 6-17
Settings menu ............................................ 2-21
Shortcut menu ........................................... 2-12
Siri® Eyes Free .......................................... 5-26
Siri® operation .......................................... 5-20
SiriusXM® Travel Link ............................ 5-15
Specifying region ...................................... 6-16
Split screen ................................................... 6-8
Start-up screen ........................................... 2-9
Starting system ........................................... 2-9
Steering
Steering wheel mounted controls for
audio ............................................................. 3-12
Steering wheel switches ........................... 2-6
Storing a location/route ........................ 6-44
Storing avoid area .................................... 6-46
Storing home location ............................ 6-44
Storing location ........................................ 6-44
Storing route .............................................. 6-45
Subscription to INFINITI
InTouch™ Services ....................................... 5-7
System settings ......................................... 2-21
System voice settings ................................. 7-7T
Text message settings ............................ 4-11
TomTom Weather information ............ 5-27
Touch panel .................................................. 2-9
Trademarks ................................................... 1-4
Traffic information on map ................... 6-42
Traffic information setting .................... 6-43
Turn list ........................................................ 6-29
U
Upper display ............................................. 2-12
Upper touch screen display
(upper display) ........................................... 2-12
USB (Universal Serial Bus)
connection port .................................. 2-7, 3-5
USB connection ports ............................... 2-8
USB memory device player .................... 3-23
User edit screen ........................................ 5-30
User registration ....................................... 5-29
User selection .............................................. 2-9
V
Viewing SiriusXM® Travel Link ............ 5-15
Viewing traffic events from list ............ 6-42
Viewing traffic information .................. 6-40Voice Prompt Interrupt .............................. 7-3
Voice recognition ......................................... 7-2
Volume settings ........................................ 2-31
Index
9-3