User’s Manual
Welcome to Genesis Connected Services .........................................1
Genesis Vehicle Owner Privacy Policy .........................................2
Enrolling in Genesis Connected Services .................................... 3
Setting Genesis Connected Services Preferences and Alerts .... 5
Genesis Connected Services Features Overview ....................... 7
Accessing Genesis Connected Services Features
Smart Phone Mobile Application .......................................... 9
Using Genesis Connected Services in Your Car ...................11
Using Genesis Connected Services Online ......................... 12
In-Vehicle Wi-Fi ...................................................................... 13
Amazon Alexa ........................................................................\
. 13
Genesis Connected Services Features
Connected Care Package
Safety Automatic Collision Notification and Assistance ........... 14
SOS Emergency Assistance ............................................. 15
Enhanced Roadside Assistance ...................................... 16
Car Care Monthly Vehicle Health Report ....................................... 17
Automatic Diagnostic Trouble Code Notification .......... 18
Service Link ....................................................................... 18
On-Demand Diagnostics ................................................. 19
Driving Information .......................................................... 19
Maintenance Alert ............................................................ 20
Remote Package
Convenience
Remote Door Unlock/Lock .............................................. 22
Remote Horn/Lights ........................................................ 23
Remote Start with Climate Control* ...............................24
Car Finder........................................................................\
.. 26
Safeguard Stolen Vehicle Recovery .................................................. 27
Stolen Vehicle Slowdown ................................................ 27
Vehicle Immobilization .................................................... 28
Panic Notification ............................................................. 28
Alarm Notification ............................................................ 28
Valet Alert ........................................................................\
.. 29
Geo-Fence ........................................................................\
29
Speed Alert ....................................................................... 30
Curfew Alert ...................................................................... 30
Guidance Package
Destination Search & Download ........................................... 31
Index ........................................................................\
................. 31
Features
accessible via
the Mobile App
* Not available on all models.
TABLE OF CONTENTS
www.genesismotorsusa.com
Genesis Customer Care: 844-340-9741
Genesis Roadside Assistance: 800-340-9742
GENESIS
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13 I Genesis Connected Services User’s Manual
•
An active Remote Package subscription is required to access the
Genesis Skill.
• To enroll in Genesis Connected Services, visit:
MyGenesisUSA.com
Sample utterances:
• “Alexa, tell Genesis to start my G90 and set the temperature to 72
degrees.”
• “Alexa, tell Genesis to lock my G80.”
•
“Alexa, tell Genesis to flash the lights of my G90.”
Automatic Collision Notification and Assistance
In the event an accident occurs and an airbag deploys, an Automatic
Collision Notification signal will be automatically transmitted to the
Genesis Customer Care Center.
• Upon receipt of an Automatic Collision Notification, a trained
Genesis Connected Services response operator will attempt to
establish voice communication with the vehicle occupants and
dispatch appropriate services.
• If you are unable to answer, the operator will advise you that
emergency assistance has been notified and is on the way.
• The operator will remain on the line until help arrives.
• Emergency Contacts can be notified automatically via text
messaging or email. Additionally, the Call Center agent can
contact your Emergency Contact, if requested.
(Emergency
contacts can be set on MyGenesisUSA.com)
Please note: The Automatic Collision Notification feature is subject to
adequate cellular coverage, signal strength, and battery power, and
only available in the 50 United States. You must be an active Genesis
Connected Services subscriber or within the initial free trial period to
receive Genesis Connected Services, including Automatic Collision
Notification services.
Amazon Alexa and Google Assistant
Genesis Connected Services links the Alexa Service (built into Amazon
Echo, Tap, Dot and Fire TV) as well as Google Assistant (built into Google
Home and Google Assistant Apps) with Genesis vehicles to send remote
commands.
Amazon Alexa Skill for Genesis Features include:
• Remote engine start with climate control
• Remote door lock/unlock
• Remote horn/lights
• Sending a Destination to the vehicle (Exclusive to Google Assistant)
• Log into the Skill using your Genesis Connected Services
Username and Password.
• In order to access remote functions, you must provide
you Connected Services PIN verbally to the Alexa or
Google Assistant enabled device.
• CAUTION: It is recommended to only use this Skill in a secure
and private setting. It is not recommended to use this Skill in
the presence of others, including children. By speaking your
PIN aloud, it will be stored in your ‘Device History’ found under
‘Settings’ in the Alexa Companion Application. The transaction
history, including your PIN, will be visible to anyone with access to
your Amazon account. It is recommended that you do not share
your Amazon account credentials with anyone you do not want
to access this transaction history. You can delete specific voice
interactions associated with your account by going to ‘History’
in ‘Settings’ in the Alexa App, drilling down for a specific entry,
and then tapping the delete button. Or, you can delete all voice
recordings associated with your account for each of your Alexa-
enabled products by selecting the applicable product at the
Manage Your Content and Devices page at
www.amazon.com/
mycd
or contacting Amazon Alexa customer service.
CONNECTED CARE PACKAGE
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31 I Genesis Connected Services User’s Manual
Alarm Notification ........................................................................\
... 27
Amazon Alexa ........................................................................\
......... 13
Automatic Collision Notification and Assistance ............................ 14
Automatic Diagnostic Trouble Code Notification ........................... 18
Genesis Connected Services Features (Operation Chart) ..............7
Car Finder ........................................................................\
.......... 25
Curfew Alert ........................................................................\
............ 29
Destination Search and Download ................................................. 30
Driving Information ........................................................................\
. 19
Enhanced Roadside Assistance ..................................................... 16
Geo-Fence ........................................................................\
............. 28
In-Vehicle Wi-Fi ........................................................................\
.... 13
Maintenance Alert ........................................................................\
.. 20
Monthly Vehicle Health Report ....................................................... 17
On-Demand Diagnostics ................................................................ 19
Panic Notification ........................................................................\
... 27
Remote Door Unlock/Lock ............................................................. 21
Remote Horn/Lights ....................................................................... 22
Remote Start with Climate Control .................................................23
Service Link ........................................................................\
.......... 18
SOS Emergency Assistance ........................................................... 15
Smart Phone Mobile Application .................................................... 9
Speed Alert ........................................................................\
........... 29
Stolen Vehicle Recovery ................................................................. 26
Stolen Vehicle Slowdown ............................................................... 26
Using Genesis Connected Services in Your Car ............................ 11
Using Genesis Connected Services Online .................................... 12
Valet Alert ........................................................................\
.............. 28
Vehicle Immobilization .................................................................... 27
INDEXNOTES
The information contained in this Genesis Connected Services manual was
correct at the time of printing, however, specifications and equipment can change
without notice. No warranty or guarantee is being extended in this Genesis
Connected Services Manual, and Genesis reserves the right to change product
specifications and equipment at any time without incurring obligations. Some
vehicles are equipped with optional equipment. Specifications apply to U.S.
vehicles only. Please contact your Genesis retailer for current specifications.
GENESIS