Genesis Connected Services User’s Manual I 16
15 I Genesis Connected Services User’s Manual
Enhanced Roadside Assistance
Enhanced Roadside Assistance works in conjunction with your Genesis
Assurance Roadside Assistance coverage and enhances your coverage by
transmitting your vehicle information and location to a specially trained
response center for quicker, more efficient assistance.
Using Enhanced Roadside Assistance
• Customers can press the Genesis Connected Services button
and say “Roadside Assistance” to speak to an agent for Roadside
Assistance.
• A trained Genesis Connected Services operator will come on the
line and ask about the nature of the situation, then dispatch the
appropriate roadside assistance to the scene.
• With Genesis Connected Services, the operator may be able to
inform roadside assistance of your exact location.
• The SOS button can also be used for Enhanced Roadside
Assistance.
Please note: The Enhanced Roadside Assistance feature is subject to adequate
cellular coverage, signal strength, and battery power, and only available in the 50
United States.You must be an active Genesis Connected Services subscriber or
within the initial free trial period to receive connected services, including Enhanced
Roadside Assistance services.
SOS Emergency Assistance
In the event of an emergency, you can request emergency assistance 24/7,
365 days a year, by pressing the dedicated SOS button in your vehicle.
Using SOS Emergency Assistance
• Press the dedicated SOS button.
• A trained Genesis Connected Services operator will come on the
line and ask about the nature of the emergency and then dispatch
the appropriate emergency assistance to the scene.
• If you are unable to answer, the operator will advise you that
emergency assistance has been notified and is on the way.
• The operator will remain on the line until help arrives.
• Emergency Contacts can be notified automatically via text
messaging or email. Additionally, Call Center agent can contact
your Emergency Contact, if requested.
(Emergency contacts can
be set on MyGenesisUSA.com)
Please note: The SOS Emergency Assistance feature is subject to adequate cellular
coverage, signal strength, and battery power, and only available in the 50 United
States. You must be an active Genesis Connected Services subscriber or within the
initial free trial period to receive connected services, including SOS Emergency
Assistance services.
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