Page 6 of 41
6. CALIFORNIA REQUIREMENTS FOREMISSIONS WARRANTY 28
What Is Covered? 30
What Is Not Covered? 31
7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 32
8. NOISE EMISSIONS WARRANTY 35
9. FORD PROTECT EXTENDED SERVICE PLAN 36
10. HOW TO APPLY FOR A DELAYED WARRANTY START DATE OR IN-TRANSIT MILEAGE
ACCUMULATION EXTENSION 37
11. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 38
Page 8 of 41
2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with
all your automotive needs. Please follow the procedures outlined
inCustomer Assistance on the front page of this booklet.
If you require assistance directly from Ford Motor Company,
contact the Fleet Customer Information Center at
1-800-343-5338, or refer to www.fleet.ford.com.
In addition, if you are an eligible U.S. owner, you may use - at no
cost - the services of the BBB AUTO LINE program. For details, see
Better Business Bureau (BBB) AUTO LINE program,
page 38 or
call 1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your
new vehicle or the day it is first put into service, whichever occurs
first. Under certain conditions, you may be eligible to request a
delayed warranty start date or intransit mileage accumulation
extension. See page 37 to see if you are eligible and for
instructions on how to apply for this change.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet
metal, upholstery, or other appearance items. But occasionally
something may slip past us, and a customer may find that a
vehicle was damaged before he or she took delivery. If you see
any damage when you receive your vehicle, notify your dealership
within one week of the delivery date.
7
Page 23 of 41
Other Items and Conditions Not Covered:
• non-Ford parts of your vehicle, for example, parts installed bybody builders or manufacturers other than Ford Motor
Company, or damage to Ford components caused by
installation of non-Ford parts other than ‘‘certified’’ emissions
parts
• vehicles that have ever been labeled or branded as ‘‘dismantled,’’ ‘‘fire,’’ ‘‘flood,’’ ‘‘rebuilt,’’ ‘‘reconstructed,’’ or
‘‘salvaged;’’ this will void the New Truck Limited Warranty
• vehicles that have been determined to be a ‘‘total loss’’ by an insurance company; this will void the New Truck Limited
Warranty
• disconnecting or altering the odometer or allowing the odometer to be inoperative for an extended period of time with
the result that the actual mileage cannot be determined; this
will void the New Truck Limited Warranty
• if the component that caused the failure is beyond coverage and damages a component with remaining coverage, the entire
repair is NOT reimbursable
22
Page 38 of 41
10. How to apply for a delayed warranty start dateor in-transit mileage accumulation extension
You may be eligible to request a delayed warranty start date
and/or in-transit mileage accumulation extension if:
• you purchased your truck from someone who is not a Ford
dealer, such as a body company (i.e., bus body manufacturer,
crane and special equipment company, etc.); or
• the truck was not put into service immediately after you purchased it because it was delivered to a firm to have a
special body or special equipment installed; or
• your new truck was driven (not transported) from the assembly plant to the dealer or to a body company and then to
the dealer or other locations.
If one of these conditions applies to you, work with your Ford
dealer to establish the correct warranty start date or in-transit
mileage accumulation extension for your new truck. Be sure to
keep a copy of the documents should you need a warranty repair
in the future. You will need your sales invoice and/or state
registration that shows the date that your specially equipped
truck was delivered to you.
Important: Failure to request a delayed warranty start date or
in-transmit mileage accumulation extension may reduce the
period of effective warranty coverage.
37
