GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings.
Note: You can switch the system on and
use it for up to an hour without switching
the ignition on.
Note: You can use the system after you
switch the ignition off for up to 10 minutes
or until you open a door.
Note: For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h). Using the Touchscreen
Status bar.
A
Home screen.
B
Clock. See Settings (page 582).
C
Outside air temperature.
D
Feature bar.
E
Status Bar Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
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Troubleshooting Tips
Action
Cause
Message
No action required. This
message should disappear
shortly.
Radio requires more than two
seconds to produce audio for
the selected channel.
Acquiring Signal
If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
There is an internal module or
system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer avail-
able.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to the
channel, or tune to another
channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the Siri-
usXM satellite or SiriusXM
tower to your vehicle antenna.
Satellite acquiring
signal…
No action required. The
process may take up to three
minutes.
Update of channel program-
ming in progress.
Updating…
Contact SiriusXM at 1-888-
539-7474 to resolve subscrip-
tion issues.
Your satellite service is no
longer available.
Questions? Call 1-
888-539-7474
Use the channel guide or the
Sirius XM Settings tile to turn
off the Lock or Skip function on
that station.
All the channels in the selected
category are either skipped or
locked.
None found. Check
channel guide.
No action required.
SiriusXM has updated the
channels available for your
vehicle.
SIRIUS Subscription
updated
HD Radio ™ Information (If
Available)
To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 582). Note:
HD Radio broadcasts are not
available in all markets.
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(If Equipped)
Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone on and off, and vehicle
Bluetooth® on and off and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Switch the ignition off and open the door. Close
the door and lock the vehicle. Wait until the
touchscreen is off and any illuminated USB ports
are not illuminated. Unlock the vehicle, switch the
ignition on and try again.
I cannot download a phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 582).
– Cell phone malfunction.
•Switch your cell phone off and on to reset it and
try again.
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(If Equipped)
Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Resolution
Symptom
You might not have set up Personal Profiles.
I cannot create a profile. You might have entered an invalid profile.
You might not have selected a memory button when
prompted.
You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You might not have selected the lock button on the remote
control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
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(If Equipped)
Possible Cause and Resolution
Symptom
You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
You might be using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You might not have created a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You might not have linked the memory button you are
using to a profile.
You might not have linked the remote control you are using
to a profile.
You might be using the wrong remote control.
You might be pressing a button other than the unlock or
remote start on a linked remote control.
You might have deleted the personal profile.
Personal Profiles is turned off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You might have erased and reprogrammed the remote
controls. This could happen if you let a dealership add a
new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset.
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AUXILIARY SWITCHES
The auxiliary switchboard on the overhead
console makes aftermarket customization
easier with six prewired switches
connected to the power distribution box.
Each circuit is individually fused for
connection of electrical accessories.
The switches are labeled AUX 1 through
AUX 6. They only operate when the ignition
is in the on position, whether the engine is
running or not. We recommend that you
leave the engine running to maintain
battery charge when using the switches
for an extended time or when using higher
current draw accessories. When a switch
is turned on, the indicator light on the
switch illuminates and the circuit provides
power to the device wired to that switch.
Note:
AUX switch 1 is dedicated to the
off-road lamps when your vehicle is
equipped with this option. There are three sets of blunt-cut and
sealed circuits. Two sets are under the
hood and behind the battery tray, and one
set is inside your vehicle at the passenger
footwell.
The powered set (A) is taped behind the
battery tray and is marked with a red spot
tape.
The second set (B) is also under the hood.
It is taped behind the battery tray and is
marked with a white spot tape. This set
routes to the interior passenger footwell.
Remove the battery and battery tray to
access the under hood circuits.
The interior set is taped on a wire harness
by the passenger side footwell. This set is
the other end of the circuits taped behind
the battery tray marked with a white spot
tape.
Remove the fuse panel access door in the
kick panel to access the wires. If you do not
see them, you may need to pull them
down.
See the Fuses chapter of your Owner
’s
Manual for information on fuse and relay
locations. See your authorized dealer for
service.
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WHAT ARE THE AUXILIARY
SWITCHES
The auxiliary switchboard on the overhead
console makes aftermarket customization
easier with six prewired switches
connected to the power distribution box.
Each circuit is individually fused for
connection of electrical accessories.
LOCATING THE AUXILIARY
SWITCHES
The switches are labeled AUX 1 through
AUX 6. They only operate when the ignition
is in the on position or in the off position
when Delay Accessory is active, whether
the engine is running or not. We
recommend that you leave the engine
running to maintain battery charge when
using the switches for an extended time or
when using higher current draw
accessories. When a switch is turned on,
the indicator light on the switch illuminates
and the circuit provides power to the
device wired to that switch. LOCATING THE AUXILIARY
SWITCH WIRING
There are three sets of blunt-cut and
sealed circuits. Two sets are under the
hood and behind the battery tray, and one
set is inside your vehicle at the passenger
footwell.
The powered set (A) is taped behind the
battery tray and has a red spot tape mark.
The second set (B) is also under the hood.
It is taped behind the battery tray and has
a white spot tape mark. This set routes to
the interior passenger footwell.
Remove the battery and battery tray to
access the under hood circuits.
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How Do the Front Airbags Work...............57
How Do the Side Airbags Work.................57
Hydraulic Power Steering Fluid Capacity and Specification.....................................496
Hydraulic Power Steering.........................256 Checking the Hydraulic Power Steering
Fluid.................................................................... 257
Hydraulic Power Steering Adaptive Steering............................................................ 258
Hydraulic Power Steering Guidelines.........256
Locating the Hydraulic Power Steering Fluid Reservoir........................................................... 257
I
Identifying Fuse Types
...............................395
Identifying the Audio Unit........................535
Identifying the Auxiliary Switch Wiring
.............................................................619
Identifying the Climate Control Unit.................................................................149
Ignition Switch
................................................191
Inflating the Tires..........................................441
Information On Demand Screen
...........599
Information on the Tire Sidewall..........430
Inspecting the Tire for Damage.............445
Inspecting the Tire for Wear
....................444
Inspecting the Wheel Valve Stems...........................................................446
Installing Child Restraints...........................39 Attaching the Front Seat Tether
Strap.................................................................... 44
Attaching the Rear Seat Tether Strap..........45
Combining the Seatbelt and Lower Anchors for Attaching Child Restraints.................... 44
Installing a Child Restraint in a Center Seat...................................................................... 43
Using Lower Anchors and Tethers for Children............................................................... 43
Using Seatbelts..................................................... 39
Using Tether Straps............................................. 44
Instrument Cluster Display
........................141
Personalized Settings....................................... 142
Instrument Cluster Display Main Menu - Vehicles With: 2.3 Inch Screen...............141
Instrument Cluster Display Main Menu - Vehicles With: 4.2 Inch Screen
..............141 Instrument Cluster Display Main Menu -
Vehicles With: 8 Inch Screen.................142
Instrument Cluster Indicators..................138
Instrument Cluster
.......................................133
Fuel Gauge............................................................ 136
Instrument Cluster Overview - Vehicles With: 2.3 Inch Screen................................133
Instrument Cluster Overview - Vehicles With: 4.2 Inch Screen
...............................134
Instrument Cluster Overview - Vehicles With: 8 Inch Screen...................................135
Instrument Cluster Warning Lamps.......137
Instrument Panel.............................................31
Integrated Trailer Brake Controller........334 Integrated Trailer Brake Controller –
Troubleshooting............................................ 336
Integrated Trailer Brake Controller Precautions.................................................334
Integrated Trailer Brake Controller – Troubleshooting........................................336
Integrated Trailer Brake Controller – Frequently Asked Questions..................... 337
Integrated Trailer Brake Controller – Information Messages................................ 336
Interior Air Quality.........................................157
Interior Bulbs
..................................................419
Interior Bulb Specification Chart.................. 419
Interior Lamp Function...............................124 Switching the Interior Lamp Function On
and Off............................................................... 124
What Is the Interior Lamp Function.............124
Interior Lighting..............................................124 Ambient Lighting................................................ 125
Interior Lamp Function..................................... 124
Interior Lighting – Troubleshooting..............125
Interior Lighting – Troubleshooting.......125 Interior Lighting – Frequently Asked
Questions.......................................................... 125
Interior Mirror..................................................128 Auto-Dimming Interior Mirror......................... 128
Interior Mirror Precautions........................128
Introduction .......................................................
19
J
Jump Starting the Vehicle
........................379
Jump Starting Precautions............................. 379
Jump Starting the Vehicle.............................. 380
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