Connected Vehicle – Troubleshooting -
Vehicles With: SYNC 3 .........................500
Connected Vehicle - Vehicles With: SYNC 4
What Is a Connected Vehicle .................
502
Connected Vehicle Requirements .......
502
Connected Vehicle Limitations .............
502
Connecting the Vehicle to a Mobile Network .....................................................
502
Connecting the Vehicle to a Wi-Fi Network .....................................................
502
Connected Vehicle – Troubleshooting ........................................................................\
503
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot ........
506
Changing the Vehicle Wi-Fi Hotspot Name or Password ................................
506
Audio System - Vehicles With: SYNC
General Information .................................
508
Audio Unit .....................................................
508
Digital Radio ..................................................
510
Satellite Radio ..............................................
513
USB Port .........................................................
516
Audio System - Vehicles With: SYNC 3
General Information ....................................
517
Audio Unit .......................................................
517
Digital Radio ..................................................
518
Satellite Radio ..............................................
521
USB Port ........................................................
524
Audio System - Vehicles With: SYNC 4
Audio System Precautions ......................
525
Switching the Audio Unit On and Off ........................................................................\
525 Selecting the Audio Source
....................
525
Playing or Pausing the Audio Source ........................................................................\
525
Adjusting the Volume ................................
525
Switching Shuffle Mode On and Off ........................................................................\
526
Switching Repeat Mode On and Off ........................................................................\
526
Setting a Memory Preset .........................
526
Muting the Audio ........................................
526
Adjusting the Sound Settings ................
526
Setting the Clock and Date .....................
526
AM/FM Radio ................................................
527
Switching the Display On and Off ........
528
Digital Radio .................................................
528
Satellite Radio .............................................
529
Audio System – Troubleshooting .........
532
Identifying the Audio Unit .......................
535
SYNC™
General Information ..................................
536
Using Voice Recognition ...........................
537
Using SYNC™ With Your Phone ...........
539
SYNC™ Applications and Services ......
540
Using SYNC™ With Your Media Player ........................................................................\
542
SYNC™ Troubleshooting ........................
542
SYNC™ 3
General Information ..................................
552
Using Voice Recognition ..........................
554
Entertainment .............................................
560
Climate ...........................................................
570
Phone ..............................................................
572
Navigation .....................................................
574
Apps ................................................................
580
Settings ..........................................................
582
SYNC™ 3 Troubleshooting ....................
584
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Center Display Overview -
Vehicles With: SYNC 4
Center Display Precautions ....................597
Center Display Limitations ......................
597
Status Bar ......................................................
597
Feature Bar ...................................................
598
Information On Demand Screen ..........
599
Voice Interaction - Vehicles With: SYNC 4
What is Voice Interaction .......................
600
Setting the Wake Word ...........................
600
Beginning a Voice Interaction ...............
600
Voice Interaction Examples ...................
600
Phone - Vehicles With: SYNC 4
Phone Precautions ....................................
602
Connecting Your Phone ...........................
602
Phone Menu .................................................
602
Making and Receiving a Phone Call ....
604
Sending and Receiving a Text Message .......................................................................
605
Switching Text Message Notification On and Off ......................................................
606
Bluetooth® - Vehicles With: SYNC 4
Connecting a Bluetooth® Device .........
607
Playing Media Using Bluetooth® .........
607
Apps - Vehicles With: SYNC 4
App Precautions ........................................
608
App Requirements ....................................
608
Accessing Apps ..........................................
608
Enabling Apps on an iOS Device .........
608
Enabling Apps on an Android Device .......................................................................
608
Switching Apple CarPlay On and Off .......................................................................
609 Switching Android Auto On and Off
....
609
Navigation - Vehicles With: SYNC 4
Accessing Navigation ................................
610
Navigation Map Updates .........................
610
Adjusting the Map .......................................
610
Live Traffic .....................................................
610
Setting a Destination .................................
610
Waypoints .......................................................
611
Route Guidance ............................................
611
Trailer Towing Navigation .........................
612
Vehicle System Updates - Vehicles With: SYNC 4
Updating the Vehicle Systems Wirelessly ........................................................................\
.
613
Performing a Master Reset ......................
614
Accessories
Accessories ....................................................
615
Auxiliary Switches .......................................
616
Auxiliary Switches
What Are the Auxiliary Switches ...........
618
Locating the Auxiliary Switches ............
618
Locating the Auxiliary Switch Wiring ........................................................................\
618
Identifying the Auxiliary Switch Wiring ........................................................................\
619
Ford Protect
What Is Ford Protect .................................
620
Scheduled Maintenance
General Maintenance Information .......
622
Normal Scheduled Maintenance - Diesel ........................................................................\
625
Normal Scheduled Maintenance - Gasoline .....................................................
628
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WHAT IS MYKEY
MyKey allows you to program keys with
restricted driving modes to promote good
driving habits.
MYKEY SETTINGS
NON-CONFIGURABLE MYKEY
SETTINGS
Seatbelt Reminder or Belt-
Minder™
MyKey mutes the audio system until the
front seat passengers buckle the front seat
belts.
Note:
If your vehicle includes an AM/FM
radio or a very basic audio system, then the
radio may not mute.
Satellite Radio (If Equipped)
Some Satellite radio channels have
restricted access to adult radio content.
Early Low Fuel
The low fuel level warning lamp turns on
earlier.
Driving and Parking Aids
You cannot configure settings for parking
aids, blind spot information system, and
cross traffic alert. These systems turn on
when the vehicle turns on, and you cannot
switch them off with a MyKey.
You cannot configure settings for
pre-collision assist and lane keeping. These
systems turn on when the vehicle turns on,
but you can switch them off with a MyKey.
A new destination in the navigation system
can only be set using voice commands
when using a MyKey, and with your vehicle
moving. Note:
MyKey drivers may be able to switch
the lane departure warning feature off, but
this feature turns back on automatically
with every new key cycle.
CONFIGURABLE MYKEY
SETTINGS
You can configure the following settings
after creating a MyKey. See
Creating a
MyKey (page 78).
Speed Limit WARNING:
Do not set MyKey
maximum speed limit to a limit that will
prevent the driver from maintaining a
safe speed considering posted speed
limits and prevailing road conditions. The
driver is always responsible to drive in
accordance with local laws and
prevailing conditions. Failure to do so
could result in accident or injury.
You can set a speed limit for your vehicle.
Warning messages appear in the
information display and a tone sounds if
your vehicle reaches the set speed. You
cannot override the set speed when using
a MyKey.
Speed Minder
You can set a speed reminder for your
vehicle. Warning messages appear in the
information display and a tone sounds if
your vehicle exceeds the set speed.
Audio System Volume Limit
The audio system maximum volume
reduces. A message appears in the
information display if you attempt to
exceed the volume limit. Automatic
volume control turns off.
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™
•
Audio unit.
• Navigation system.
A message may appear in the information
display to alert you that battery protection
actions are active.
After battery replacement, or in some
cases after charging the battery with an
external charger, the battery management
system requires eight hours of vehicle sleep
time to relearn the battery state of charge.
During this time your vehicle must remain
fully locked with the ignition off.
Note: If you add electrical accessories or
components to the vehicle, it may adversely
affect battery performance and durability.
This may also affect the performance of
other electrical systems in the vehicle.
Battery Disposal Make sure that you dispose of
old batteries in an
environmentally friendly way.
Seek advice from your local authority
about recycling old batteries.
ADJUSTING THE HEADLAMPS
Vertical Aim Adjustment
The headlamps on your vehicle are
properly aimed at the assembly plant. If
your vehicle has been in an accident, have
your vehicle checked as soon as possible. Headlamp Aiming Target 8 ft (2.4 m).
A
Center height of lamp to ground.
B
25 ft (7.6 m).
C
Horizontal reference line.
D
1. Park your vehicle directly in front of a wall or screen on a level surface,
approximately 25 ft (7.6 m) away.
2. Measure the height from the center of your headlamp, indicated by a 3
millimeter circle on the lens, to the
ground and mark an
8 ft (2.4 m)
horizontal reference line on the vertical
wall or screen at this height, a piece of
masking tape works well.
3. Switch on the low beam headlamps to
illuminate the wall or screen and open
the hood. Cover one of the headlamps
so no light hits the wall.
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GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings.
Note: You can switch the system on and
use it for up to an hour without switching
the ignition on.
Note: You can use the system after you
switch the ignition off for up to 10 minutes
or until you open a door.
Note: For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h). Using the Touchscreen
Status bar.
A
Home screen.
B
Clock. See Settings (page 582).
C
Outside air temperature.
D
Feature bar.
E
Status Bar Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
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Automatic crash notification
system off.
Cell phone network signal
strength.
Vehicle data sharing on.
Vehicle location sharing on.
Vehicle data and vehicle location
sharing on.
Wireless charger active.
Feature Bar Select to use the radio, a USB, a
media player or a Bluetooth®
device. See Entertainment
(page 560). Select to adjust climate settings
See
Climate (page 570).
Select to make calls and access
the phonebook on your cell
phone. See
Phone (page 572).
Select to use the navigation
system.
See Navigation (page
574). Select to search for and use
compatible apps on your iOS or
Android device. See Apps (page
580
). Select to adjust system settings.
See
Settings (page 582).
Cleaning the Touchscreen
See
Cleaning the Instrument Panel
(page 424). Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the
local Ford website.
2. Download the update.
Note: The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note: The USB drive needs to be empty and
meet the minimum requirements detailed
on the website.
4. Follow the instructions provided to download the update to the USB drive.
Installing an Update
Note: You can use the system when an
installation is in progress.
1. Disconnect all other USB devices from
the USB ports.
2. Connect the USB drive with the update
to a USB port.
Note: Installation starts automatically
within 10 minutes.
Updating the System Using a Wi-Fi
Network Connection
Connecting to a Wi-Fi Network Select the settings option on the
feature bar.
1. Select
Automatic Updates.
2. Select
System Wi-Fi.
3. Switch
System Wi-Fi on.
4. Select
Available Wi-Fi Networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to
connect to a secure network.
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4. Switch text message notification on.
Android
1. Go to the settings menu on your cell
phone. 2. Select Bluetooth.
3. Select the profiles option.
4. Select the phone profile.
5. Switch text message notification on.
Using Text Messaging Description
Menu Item
Hear the text message.
Hear It
View the text message.
View
Call the sender.
Call
Reply to the text message with a standard text message.
Reply
Apple CarPlay (If Equipped)
1. Connect your device to a USB port.
2. Follow the instructions on the touchscreen.
Note: Certain features of the system are
not available when you are using Apple
CarPlay.
Switching Apple CarPlay Off Select the settings option on the
feature bar.
1. Select
Apple CarPlay Preferences.
2. Switch
Apple CarPlay off.
Android Auto
(If Equipped)
1. Connect your device to a USB port.
2. Follow the instructions on the touchscreen.
Note: You might need to enable Android
Auto from the settings menu.
Note: Certain features of the system are
not available when you are using Android
Auto. Switching Android Auto Off Select the settings option on the
feature bar.
1. Select
Android Auto.
2. Switch
Android Auto off.
NAVIGATION
(IF EQUIPPED)
Note: For more information, refer to our
website. Select the navigation option on
the feature bar.
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(If Equipped)
Description
Menu Item
Adjust navigation settings. See Settings (page 582).
Navigation Settings
View information about your current location.
Where Am I?
Cancel route guidance.
Cancel Route
View the entire current route on the map.
View Route
View an alternative route compared to your current one.
Detour
Change the order or remove waypoints.
Edit Waypoints
The system determines the order of waypoints for you.
Optimize Order
Go to the next screen and start the new route.
Go
Adjusting the Guidance Prompt
Volume
Turn the volume control when a guidance
prompt plays to adjust the volume.
Note: If you have inadvertently adjusted
the volume to zero, press the turn indicator
button to play the last voice prompt and
then adjust the volume to the desired level.
Muting Guidance Prompts Select the mute option on the
screen to mute guidance
prompts.
Note: The system mutes the next and all
future guidance prompts.
Adding Waypoints
You can add a waypoint to a navigation
route as a destination along your route.
You can add up to five waypoints.
1. Select the search option on the map.
2. Set a destination.
3. Select
Add Waypoint.
4. Select
Go. Canceling Route Guidance Select the route guidance menu
option on the active guidance
screen.
Select
Cancel Route. Note:
The route guidance menu option is
always in the bottom right-hand corner of
the main map.
cityseeker
(If Equipped)
Note: cityseeker point of interest (POI)
information is limited to approximately 1,110
cities (1,049 in the United States, 36 in
Canada and 15 in Mexico).
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