ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www
.f or d . c a .
SWITCHING THE HAZARD
FLASHERS ON AND OFF The hazard flasher button is on
the instrument panel. Press the
button to switch the hazard
flashers on if your vehicle is creating a
safety hazard for other road users.
When you switch the hazard flashers on,
all front and rear direction indicators flash.
Note: The hazard flashers operate when
the ignition is in any position, or if the key is
not in the ignition. The battery loses charge
and could have insufficient power to restart
your vehicle.
Press the button again to switch them off. JUMP STARTING THE VEHICLE
JUMP STARTING PRECAUTIONS WARNING:
Batteries normally
produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation. WARNING:
Keep batteries out of
reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately. WARNING:
Use only adequately
sized cables with insulated clamps. WARNING:
Make sure that the
cables are clear of any moving parts and
fuel delivery system parts. WARNING: Connect batteries with
only the same nominal voltage. WARNING: If the engine is running
while the hood is open, stay clear of
moving engine components. Failure to
follow this warning could result in serious
personal injury or death.
Do not attempt to push-start an automatic
transmission vehicle. This could cause
transmission damage.
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Do not disconnect the battery of the
disabled vehicle. This could damage your
vehicle's electrical system.
PREPARING THE VEHICLE
Use only a 12 volt supply to start your
vehicle.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.
JUMP STARTING THE VEHICLE
Connecting the Jumper Cables
WARNING: Do not connect the
negative jumper cable to any other part
of your vehicle. Use the ground point.
Note: If you are using a jump pack or
booster box, follow the manufacturer's
instructions. 1. Pull the red rubber boot backward.
Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.
2. Connect the other end of the positive (+) jumper cable to the positive (+)
terminal of the booster vehicle battery.
3. Connect the negative (-) jumper cable
to the negative (-) terminal of the
booster vehicle battery.
4. Make the final connection of the negative (-) jumper cable to an
exposed metal part of the disabled
vehicle's engine, as shown in the
following illustration, away from the
battery and fuel injection system, or
connect the negative (-) jumper cable
to a ground connection point if
available.
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Starting the Engine
1.
Start the engine of the booster vehicle
and moderately rev the engine, or
gently press the accelerator to keep
the engine speed between 2000 and
3000 RPM, as shown in your
tachometer.
2. Start the engine of the disabled vehicle.
3. Once you start the disabled vehicle, run
both vehicle engines for an additional
three minutes before disconnecting the
jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse
order that they were connected.
Note: Do not switch the headlamps on
when disconnecting the cables. The peak
voltage could blow the bulbs.
POST-CRASH ALERT SYSTEM
WHAT IS THE POST-CRASH
ALERT SYSTEM
The system helps draw attention to your
vehicle in the event of a serious impact. HOW DOES THE POST-CRASH
ALERT SYSTEM WORK
The system is designed to turn the hazard
flashers on and to intermittently sound the
horn in the event of a serious impact that
deploys an airbag or the seatbelt
pretensioners.
POST-CRASH ALERT SYSTEM
LIMITATIONS
Depending on applicable laws in the
country your vehicle was built for, the horn
does not sound in the event of a serious
impact.
SWITCHING THE POST-CRASH
ALERT SYSTEM OFF
Press the hazard flasher switch or the
unlock button on the remote control to
switch the system off.
Note:
The alert turns off when the vehicle
battery runs out of charge.
AUTOMATIC CRASH SHUTOFF
WHAT IS AUTOMATIC CRASH
SHUTOFF
The automatic crash shutoff is designed
to stop the fuel going to the engine in the
event of a moderate or severe crash.
Note: Not every impact causes a shutoff.
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TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towing
your vehicle. Failure to follow this
instruction could result in vehicle damage
not covered by the vehicle warranty.
Note:
Make sure you properly secure your
vehicle to the tow vehicle.
Note: If you are unsure of the vehicle ’s
configuration, contact an authorized dealer.
RECREATIONALLY TOWING
YOUR VEHICLE - 4X4 WARNING: Do not disconnect the
battery when recreationally towing your
vehicle. This prevents the transfer case
from shifting properly and could cause
the vehicle to roll, even if the
transmission is in park (P). WARNING:
Placing the transfer
case in its neutral position could cause
your vehicle to freely roll. Make sure you
press and hold the brake pedal and the
vehicle is in a secure, safe position when
you place the transfer case in its neutral
position.
Follow these guidelines if you have a need
for recreational towing. An example of
recreational towing would be towing your
vehicle behind a motorhome. These
guidelines are to make sure that you do
not damage the transmission. You can only tow your vehicle with all
wheels on the ground by placing the
transfer case in its neutral position and
engaging the recreational tow feature.
Perform the following steps after
positioning your vehicle behind the tow
vehicle and properly securing them
together.
Note:
Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering your vehicle.
Note: Failure to put the transfer case in its
neutral position can damage vehicle
components.
Note: You can check the towing status at
any time by opening the driver door or
turning the ignition to the accessory or on
position. Neutral Tow Enabled Leave
Transmission in Neutral
appears in the
instrument cluster display to confirm you
can recreationally tow your vehicle.
Note: If your vehicle has an anti-theft
alarm, make sure you switch perimeter
sensing on when towing. See
Setting the
Alarm Security Level (page 107).
Switching
Neutral Tow On
1. Place your vehicle in accessory mode by pressing the push button ignition
switch once without pressing the brake
pedal or by turning the ignition key to
the on position.
2. Press and hold the brake pedal.
3. Rotate the four-wheel drive control to 2H
.
4. Shift into neutral (N).
5. Using the instrument cluster controls on the steering wheel, select Settings.
6. Select
Advanced Settings.
7. Select
Vehicle.
8. Select
Neutral Tow.
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FUSE PRECAUTIONS
WARNING: Always disconnect the
battery before servicing high current
fuses. WARNING:
To reduce risk of
electrical shock, always replace the
cover to the power distribution box
before reconnecting the battery or
refilling fluid reservoirs. WARNING:
Always replace a fuse
with one that has the specified
amperage rating. Using a fuse with a
higher amperage rating can cause severe
wire damage and could start a fire. UNDER HOOD FUSE BOX
LOCATING THE UNDER HOOD
FUSE BOX ACCESSING THE UNDER HOOD
FUSE BOX
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IDENTIFYING THE FUSES IN THE UNDER HOOD FUSE BOX
Protected Component
Rating
Item
Power point 4.
20 A
1
Power point 3.
20 A
2
Spot light module.
10 A
3
Four-wheel drive vacuum
solenoid.
10 A
4
Active front steering.
40 A
5
Snow plow.
10 A
6
Trailer tow battery charge.
30 A
7
Anti-lock brake system
module.
10 A
8
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Protected Component
Rating
Item
Electronic power assisted
steering module.
10 A
9
Trailer tow park lamps.
30 A
10
Horn.
20 A
11
Torque overlay.
30 A
12
Power sliding rear window.
30 A
13
Body control module -
battery power in feed 1.
40 A
14
Passenger seat power.
30 A
15
Powertrain control module.
10 A
16
Transmission control
module.
Blind spot information
system.
10 A
17
Four-wheel drive module.
10 A
18
Adaptive cruise control.
5 A
19
Heated mirrors.
15 A
20
Heated rear window.
40 A
21
On-board diagnostic
module.
10 A
22
Smart data link connector.
Transmission control
module.
15 A
23
Driver power seat.
30 A
24
Voltage quality module.
25 A
25
Trailer tow battery charge.
30 A
26
Rear heated seats.
20 A
27
Glow plug (diesel).
25 A
28
Not used (gas).
—
Electric power assisted
steering motor.
40 A
29
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