WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help.
For more information, visit
www
. o wner .f or d . c om .
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the fuel pump shut-off, your
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth®-enabled phone.
Not all crashes will deploy an airbag or
activate the fuel pump shut-off. If a
connected cell phone sustains damage or
loses its connection to SYNC during a
crash, SYNC will search for and try to
connect to a previously paired cell phone.
SYNC will then attempt to call the
emergency services.
Before making the call:
• SYNC provides about 10 seconds to
cancel the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call and SYNC
makes a successful call a pre-recorded
message plays for the 911 operator. The
occupants in your vehicle are able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately because not all 911 systems
are capable of receiving this information
electronically.
During an emergency call the system
transmits vehicle data to the emergency
service. EMERGENCY CALL
REQUIREMENTS WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
• SYNC is powered and working properly
at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth®
enabled and compatible
cell phone to SYNC.
• A connected
Bluetooth® enabled
phone must have the ability to make
and maintain an outgoing call at the
time of the incident.
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Emergency Assistance
If you set emergency assistance to always
on, you cannot switch it off with a MyKey.
Do Not Disturb
If you set do not disturb to always on, you
cannot switch it off with a MyKey.
Note:
If a phone is connected using Apple
CarPlay or Android Auto while driving with
a MyKey, the driver can receive phone calls
and text messages even if the do not disturb
restriction is on, and if the vehicle comes
with satellite radio, there is no restriction on
the adult content.
Traction and Stability Control
If you set traction control or stability
control to always on, you cannot switch it
off with a MyKey.
CREATING A MYKEY
Vehicles with a center console shifter: 1. Remove the mat from the center
console cup holder.
2. Remove the key blade from the transmitter.
3. Place the remote control in the backup
slot with the buttons facing toward the
front of the vehicle.
4. Switch the ignition on using an admin key.
5. Using the instrument cluster display controls on the steering wheel, select
Settings.
6. Select
Vehicle Settings.
7. Select
MyKey.
8. Select
Create MyKey.
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9.
Select Create MyKey and press the OK
button.
Note: After you confirm the creation of a
MyKey, we recommend that you label this
key.
Vehicles with a column shifter. 1. Raise the front center seat storage lid.
2.
Place the remote control in the backup
slot with the buttons facing toward the
front of the vehicle.
3. Switch the ignition on using an admin key.
4. Using the instrument cluster display controls on the steering wheel, select
Settings
.
5. Select
Vehicle Settings.
6. Select
MyKey.
7. Select
Create MyKey.
8. Select
Create MyKey and press the OK
button.
Note: After you confirm the creation of a
MyKey, we recommend that you label this
key.
CREATING A MYKEY -
VEHICLES WITH: FLIP KEY
1. Switch the ignition on using an admin key. 2. Using the instrument cluster display
controls on the steering wheel, select
Settings
.
3. Select
Vehicle Settings.
4. Select
MyKey.
5. Select
Create MyKey.
6. Select
Create MyKey and press the OK
button.
Note: After you confirm the creation of a
MyKey, we recommend that you label this
key.
PROGRAMMING A MYKEY
You can only program MyKeys to the same
settings.
1. Switch the ignition on using an admin key.
2. Press the menu button on the steering
wheel to enter the information display
main menu.
3. Select
Settings.
4. Select
MyKey.
5. Select a setting and press the
OK
button.
6. Configure the setting.
7. Switch the ignition off.
CLEARING ALL MYKEYS
When you clear all MyKeys, you remove all
restrictions and return all MyKeys to their
original admin key status.
1. Switch the ignition on using an admin key.
2. Press the menu button on the steering
wheel to enter the information display
main menu.
3. Select
Settings.
4. Select
MyKey.
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5. Select Clear MyKeys.
6. Press and hold the
OK button until a
confirmation message appears in the
information display.
CHECKING MYKEY SYSTEM
STATUS
You can find information about the
distance traveled using a MyKey and also
the number of admin keys and MyKeys
created for your vehicle.
1. Switch the ignition on. 2.
Press the menu button on the steering
wheel to enter the information display
main menu.
3. Select
Settings.
4. Select
MyKey.
5. Select
MyKey Info.
USING MYKEY WITH REMOTE
START SYSTEMS
MyKey is not compatible with unapproved,
aftermarket remote start systems. If you
choose to install a remote start system,
see an authorized dealer for an approved
remote start system.
MYKEY – TROUBLESHOOTING
MYKEY – INFORMATION MESSAGES Description
Message
Displays when trying to create a MyKey and the admin key is
not placed in the backup position. See
Creating a MyKey
(page 78).
Place Key in Backup
Location
Displays when trying to create a MyKey with a key already
designated as a MyKey.
Key is Already a MyKey
Displays to confirm that the key is restricted after you switch
the ignition off.
This Key restricted at
Next Key Cycle. Label
Key as MyKey
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OPENING THE DOORS FROM
INSIDE YOUR VEHICLE - CREW
CAB
Pull the interior door handle twice to
unlock and open a rear door. The first pull
unlocks the door and the second pull
opens the door.
AUTOUNLOCK
WHAT IS AUTOUNLOCK
Autounlock is an unlocking feature that
unlocks the vehicle doors when your
vehicle comes to a stop.
AUTOUNLOCK REQUIREMENTS
Autounlock unlocks all the doors when all
of the following occur:
•
The ignition is on, all the doors are
closed and your vehicle is moving at a
speed greater than 12 mph (20 km/h).
• Your vehicle comes to a stop.
• You open the driver door within 10
minutes of switching the ignition off or
to the accessory position.
SWITCHING AUTOUNLOCK ON
AND OFF
1. Using the instrument cluster display controls on the steering wheel, select
Settings.
2. Select
Vehicle Settings.
3. Switch
Autounlock on or off.
AUTOLOCK
WHAT IS AUTOLOCK
Autolock is a locking feature that locks
your vehicle doors when you start driving. AUTOLOCK REQUIREMENTS
Autolock locks all the doors when all of the
following occur:
•
All doors are closed.
• The ignition is on.
• Your vehicle reaches a speed greater
than
12 mph (20 km/h).
MISLOCK
WHAT IS MISLOCK
Mislock is a locking feature that warns you
if your vehicle has not locked.
MISLOCK LIMITATIONS
When you press the lock button once, the
direction indicators do not flash if:
• Any door or the tailgate is open.
• The hood is open.
If you switch mislock off, the horn does not
sound if you press the lock button on the
remote control when a door is open.
SWITCHING MISLOCK ON AND
OFF
1. Using the instrument cluster display controls on the steering wheel, select
Settings
.
2. Select
Vehicle Settings.
3. Switch
Mislock Chirp on or off.
DOORS AND LOCKS AUDIBLE
WARNINGS
Door Ajar Audible Warning
Sounds when a door is not fully closed and
your vehicle is moving.
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TAILGATE – TROUBLESHOOTING
TAILGATE – INFORMATION MESSAGES
Action
Message
Reminder to check the tailgate due to it recently being opened
from the remote control or the button on the instrument panel
while the vehicle is on and the transmission is not in Park (P).
Check Tailgate Ajar
You must clear the message using the steering wheel controls.Repeatedly closing the tailgate will not clear the message.
Reminder to check if tailgate is closed securely. If message persists contact an authorized dealer.
Power Tailgate System
Fault Service Now
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POWER RUNNING BOARD
PRECAUTIONS
WARNING: In extreme climates,
excessive ice buildup may occur, causing
the running boards not to deploy. Make
sure that the running boards have
deployed, and have finished moving
before attempting to step on them. The
running boards will resume normal
function once the blockage is cleared. WARNING:
Switch off the running
boards before jacking or placing any
object under your vehicle. Never place
your hand between the extended running
board and your vehicle. A moving running
board may cause injury.
Do not use the running boards, front and
rear hinge assemblies, running board
motors, or the running board underbody
mounts to lift your vehicle when jacking.
Use proper jacking points.
The running boards could move slower in
cold temperatures.
POWER RUNNING BOARD
SETTINGS
1. Using the instrument cluster display controls on the steering wheel, select
Settings
.
2. Select
Advanced Settings.
3. Select
Vehicle.
4. Select
Power Running Boards.
5. Select a setting.
Power Running Board Settings
Off
The power running boards remain stowed,
regardless of door position. Auto
The power running boards deploy when
you open the door and stow when you
close the door.
Out
The power running boards remain
deployed, regardless of door position.
DEPLOYING AND STOWING
THE POWER RUNNING
BOARDS
The power running boards deploy when
you open the door and stow when you
close the door.
Note:
The power running boards reverse
direction and move to the end of travel if
they encounter an object when moving.
POWER RUNNING BOARDS –
TROUBLESHOOTING
POWER RUNNING BOARDS –
FREQUENTLY ASKED QUESTIONS
Why is there unwanted noise coming
from my power running boards?
The power running board mechanism
could trap debris such as mud, dirt,
snow, ice and salt. If this happens, set
the running boards to the deployed
position. Then, wash the system, in
particular the front and rear hinge
arms, with a high-pressure car wash
wand.
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(If Equipped)
ADJUSTING THE STEERING
WHEEL - VEHICLES WITH:
POWER ADJUSTABLE
STEERING COLUMN
WARNING: Do not adjust the
steering wheel when your vehicle is
moving.
Note: Make sure that you are sitting in the
correct position. See
Sitting in the Correct
Position (page 158). Use the control on the side of the steering
column to adjust the position.
To adjust:
•
Tilt: Press the top or bottom of the
control.
• Telescope: Press the front or rear of
the control. End of Travel Position
The steering column sets a stopping
position just short of the end of the column
position to prevent damage to the steering
column. A new stopping position sets if
the steering column encounters an object
when tilting or telescoping.
To reset the steering column to its normal
stopping position:
1. Confirm there is nothing obstructing
the motion of the steering column.
2. Press and hold the steering column control until the steering column stops
moving.
3. Press the steering column control again.
Note: The steering column may begin to
move again.
4. When the steering column stops, continue holding the control for a few
seconds.
5. Repeat for each direction as necessary.
A new stopping position sets. The next
time you tilt or telescope the steering
column, it stops just short of the end of the
column position.
Memory Feature
(If Equipped)
You can save and recall the steering
column position with the memory
function. See
What Is the Memory
Function (page 174).
Pressing the adjustment control during a
memory recall cancels the operation.
Easy Entry and Exit Feature
The column moves up when you switch
the ignition off. Switch the ignition on to
return the system to its previous settings.
You can switch this feature on or off in the
information display. See
Instrument
Cluster Display (page 141).
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