HYBRID ELECTRIC VEHICLE
INFORMATION –
TROUBLESHOOTING
HYBRID ELECTRIC VEHICLE
INFORMATION – FREQUENTLY
ASKED QUESTIONS
How long is the high voltage battery
system designed to last?
The high voltage battery system is
designed to last the life of your vehicle.
Does the high voltage battery require
maintenance? The high voltage battery does not
require maintenance.
What should I do if the vehicle runs out
of fuel and the high voltage battery is
out of charge? Refuel and start your vehicle normally.
The engine will recharge the high
voltage battery.
Why does the engine sometimes start
at key-on? The vehicle's computer will determine
if an engine start is required at key-on.
It starts the engine when necessary for
cabin heating, windshield defrost, or if
the outside temperature is low.
Can I put E15 or E85 in my vehicle, and
how will it affect my fuel economy? Your hybrid vehicle can use E15 (15%
ethanol, 85% gasoline) fuel, but you
may notice slightly reduced fuel
economy because ethanol contains
less energy per gallon than gasoline.
Your hybrid vehicle is not designed to
use E85 (85% ethanol). Why does it take a long time before the
engine shuts down?
There are several reasons the engine
stays on for an extended amount of
time when you first start it. One
common reason is to make sure that
the emissions components are warm
enough to minimize tailpipe emission.
As the climate gets cooler, the
engine-on time is extended.
Why does my engine stay on when it is
extremely cold outside? In order to make sure that the climate
control system can begin heating the
cabin or defrosting the windshield as
soon as a driver requests it, the engine
coolant temperature has to be kept
sufficiently hot. Keeping the engine on
is required to maintain the correct
coolant temperature.
ECO IDLE
WHAT IS ECO IDLE
Eco idle reduces fuel consumption when
your vehicle is in park (P) and idling for long
periods of time. Eco idle more efficiently
extends the use of features that are
powered by the high voltage battery when
your vehicle is stationary.
HOW DOES ECO IDLE WORK
Eco idle increases the engine idle speed
above normal for a short period of time to
efficiently charge the high voltage battery.
Note: Engine sound and vibration could be
more noticeable.
SWITCHING ECO IDLE ON AND OFF
To switch eco idle on and off use the
touchscreen:
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WHAT IS AUTO-START-STOP
The system is designed to help reduce fuel
consumption and CO
2 emissions by
stopping the engine when it is idling, for
example at traffic lights.
AUTO-START-STOP
PRECAUTIONS WARNING: Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you leave your vehicle. Failure to follow
this instruction could result in personal
injury or death. WARNING:
Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you open the hood or have any service
or repair work completed. If you do not
switch the ignition off, the engine could
restart at any time. Failure to follow this
instruction could result in personal injury
or death.
SWITCHING AUTO-START-
STOP ON AND OFF
The system turns on when you switch the
ignition on. Press the button to switch the
system off.
Note: OFF
illuminates in the switch.
Note: Deactivating the system using the
button lasts only one key cycle.
Press the button again to switch the
system back on. Note:
The system turns off if it detects a
malfunction. If the system malfunctions,
have your vehicle checked as soon as
possible.
STOPPING THE ENGINE
Stop your vehicle, keep your foot on the
brake pedal and the transmission in drive
(D).
RESTARTING THE ENGINE
Release the brake pedal or press the
accelerator pedal.
A message appears in the information
display if the system requires you to take
action.
AUTO-START-STOP
INDICATORS WARNING:
The system may
require the engine to automatically
restart when the auto-start-stop
indicator illuminates green or flashes
amber. Failure to follow this instruction
could result in personal injury. The Auto-Start-Stop indicator
illuminates green when the
engine stops. It flashes amber
and a message appears when you need to
take action. The Auto-Start-Stop indicator
illuminates gray with a
strikethrough when the system
is not available.
Note: You can display the reason why the
system is not available in the information
display.
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AUTO-START-STOP –
FREQUENTLY ASKED QUESTIONS
Why does the engine not always
stop when I expect it to?
The system is designed to work in a way
that complements other vehicle systems,
allowing them to operate at optimum
performance.
The system does not stop the engine if:
•
The driver door is open.
• Your vehicle is at high altitude.
• The heated windshield is on.
• The engine is warming up.
• The outside temperature is too low or
too high.
• The battery charge is low.
• The battery temperature is outside the
optimal operating range.
• The engine is required to run to
maintain interior climate and reduce
fogging.
Why does the engine sometimes
restart when I do not expect it to?
The system is designed to work in a way
that complements other vehicle systems,
allowing them to operate at optimum
performance.
The system restarts the engine if:
• You switch the heated windshield on.
• You switch maximum defrost on.
• Your vehicle starts to roll downhill in
neutral.
• The engine is required to run to
maintain adequate brake system
assistance.
• The engine is required to run to
maintain interior climate and reduce
fogging. Can I permanently switch the
system off?
No. The system plays an important role in
reducing the fuel consumption and the CO
2
emissions.
Will the frequent engine starts
cause parts to wear out?
Your vehicle has an enhanced battery and
starter motor that are designed for the
increased number of engine starts.
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AFTER DRIVING YOUR VEHICLE
OFF-ROAD - RAPTOR
WARNING: After off-road use,
before returning to the road, check the
wheels and tires for damage. Off-road
use may cause damage to your wheels
and tires that can lead to tire failure, loss
of vehicle control, serious injury or death. WARNING:
Always re-inflate tires
to recommended tire pressures before
the vehicle is operated on-road. The
recommended pressure is located on the
tire label or safety certification label,
located on the B-pillar, inside the driver's
door.
Driving off-road places more stress on your
vehicle than most on-road driving. After
driving off-road, check for damage and, if
necessary, have your vehicle repaired by
an authorized dealer.
Inspect the underbody of your vehicle by
checking tires, body structure, steering,
suspension, and exhaust system for
damage.
Check the radiator for mud and debris and
clean as needed.
Remove accumulations of plants or brush.
These things could be a fire hazard or hide
damage to the fuel lines, brake hoses, and
propeller shafts.
After operation in mud, sand, water, or
similar dirty conditions, inspect the
underbody and clean your vehicle.
COLD WEATHER
PRECAUTIONS
The functional operation of some
components and systems can be affected
at temperatures below approximately
-13°F (-25°C)
. DRIVING ON SNOW AND ICE WARNING:
If you are driving in
slippery conditions that require tire
chains or cables, then it is critical that
you drive cautiously. Keep speeds down,
allow for longer stopping distances and
avoid aggressive steering to reduce the
chances of a loss of vehicle control
which can lead to serious injury or death.
If the rear end of your vehicle slides while
cornering, steer in the direction of the
slide until you regain control of your
vehicle.
On ice and snow, you should drive more
slowly than usual. Your vehicle has a four
wheel anti-lock brake system, do not pump
the brake pedal.
See Anti-Lock Braking
System Limitations (page 286).
BREAKING-IN
Your vehicle requires a break-in period. For
the first 1,000 mi (1,600 km), avoid driving
at high speeds, heavy braking, aggressive
shifting or using your vehicle to tow. During
this time, your vehicle may exhibit some
unusual driving characteristics.
DRIVING ECONOMICALLY
The following helps to improve fuel
consumption:
• Drive smoothly, accelerate gently and
anticipate the road ahead to avoid
heavy braking.
• Regularly check your tire pressures and
make sure that they are inflated to the
correct pressure.
• Follow the recommended maintenance
schedule and carry out the
recommended checks.
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GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when
you sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
It is important that you have your vehicle
serviced at the proper times. These
intervals serve two purposes: first is to
maintain the reliability of your vehicle and
the second is to keep the cost of owning
your vehicle down.
It is your responsibility to have all
scheduled maintenance performed and to
make sure that the materials used meet
the specifications identified in this owner's
manual. See Capacities and
Specifications (page 558).
Failure to perform scheduled maintenance
and regularly inspect your vehicle may
result in vehicle damage not covered by
the vehicle Warranty.
Why Maintain Your Vehicle at Your
Dealership?
Our Genuine Replacement Parts
Dealerships stock our parts and our
authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed
at your dealership carry a nationwide
24-month or unlimited mile (kilometer)
parts and labor limited warranty.
If you do not use our authorized parts they
may not meet our specifications and could
affect emissions compliance. Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle and its emission control systems,
make sure you have scheduled
maintenance performed at the designated
intervals.
Your vehicle comes with the Intelligent
Oil-Life Monitor system, a message
appears in the information display at the
proper oil change interval. This interval
may be up to one year or
10,000 mi
(16,000 km), hybrid vehicles could exceed
10,000 mi (16,000 km).
When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or
500 mi
(800 km) of the message appearing. Make
sure to reset the Intelligent Oil-Life Monitor
after each oil change. See
Resetting the
Engine Oil Change Reminder (page 488).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or
10,000 mi (16,000 km) between oil
change intervals.
You can drive high performance vehicles
in such a way that may lead to higher oil
consumption including extended time at
high engine speeds, high loads, engine
braking, hard cornering maneuvers, track
and off-road usage. Under these
conditions, oil consumption of
approximately 1 quart per 500 miles (1 liter
per 800 km) is possible. Check the engine
oil level at every refueling and adjust to
maintain proper levels to avoid engine
damage.
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Services even if Intelematics or a Supplier
has been advised of the possibility of such
damages. You also acknowledge that the
neither Intelematics nor any Supplier
guarantees nor make any warranties that
relate to the availability, accuracy or
completeness of SUNA Products and/or
Services, and to the extent which it is
lawful to do so, both Intelematics and each
Supplier excludes any warranties which
might otherwise be implied by any State
or Federal legislation in relation to SUNA
Products and/or Services.
7. Please Note
Great care has been taken in preparing this
manual. Constant product development
may mean that some information is not
entirely up-to-date. The information in this
document is subject to change without
notice.
EMISSION LAW
WARNING: Do not remove or alter
the original equipment floor covering or
insulation between it and the metal floor
of the vehicle. The floor covering and
insulation protect occupants of the
vehicle from the engine and exhaust
system heat and noise. On vehicles with
no original equipment floor covering
insulation, do not carry passengers in a
manner that permits prolonged skin
contact with the metal floor. Failure to
follow these instructions may result in
fire or personal injury.
U.S. federal laws and certain state laws
prohibit removing or rendering inoperative
emission control system components.
Similar federal or provincial laws may
apply in Canada. We do not approve of any
vehicle modification without first
determining applicable laws. Tampering with emissions
control systems including
related sensors or the Diesel
Exhaust Fluid system can result in reduced
engine power and the illumination of the
service engine soon light.
Tampering With a Noise Control
System
Federal laws prohibit the following acts:
• Removal or rendering inoperative by
any person other than for purposes of
maintenance.
• Repair or replacement of any device or
element of the design incorporated into
a new vehicle for the purpose of noise
control prior to its sale or delivery to
the ultimate purchaser or while it is in
use.
• The use of the vehicle after any person
removes or renders inoperative any
device or element of the design.
The U.S. Environmental Protection Agency
may presume to constitute tampering as
follows:
• Removal of hood blanket, fender apron
absorbers, fender apron barriers,
underbody noise shields or acoustically
absorptive material.
• Tampering or rendering inoperative the
engine speed governor, to allow engine
speed to exceed manufacturer
specifications.
If the engine does not start, runs rough,
experiences a decrease in engine
performance, experiences excess fuel
consumption or produces excessive
exhaust smoke, check for the following:
• A plugged or disconnected air inlet
system hose.
• A plugged engine air filter element.
• Water in the fuel filter and water
separator.
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