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AppLink IssuesPossible Solution(s)
Possible Cause(s)
Issue
login on the app on the
phone before using them with AppLink. Also, some may have a Ford SYNC
setting, so check the app's
settings menu on the phone.
Closing and restarting apps may help SYNC find the
application if you cannot
discover it inside the vehicle. On an Android device, if
apps have an Exit or Quit
Sometime apps do not
properly close and re-open their connection to SYNC, over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still cannot find any apps. option, select that then
restart the app. If the app
does not have that option,
you can also manually Force Close the app by going to
the phone's settings menu,
selecting Apps. then finding the particular app andchoosing Force stop.
Remember to restart the
app afterwards, then select Find New Apps on SYNC.
On an iPhone with iOS7+, to force close an app, doubletap the home button then
swipe up on the app to close it. Touch the home buttonagain, then select the app again to restart it. After a
few seconds, the app should appear in the SYNC Mobile App menu.
428
SYNC™ (If Equipped)
Page 467 of 585

Action and Description
Menu Item
Touch this button to view the nearby weather, current weather,
or the five-day forecast for the chosen area.
Weather
Select to see the weather map,
which can show storms, radar
information, charts and winds.
Map
Select to choose from a listing of
weather locations.
Area
Touch this button to view scores and schedules from a variety
of sports. You can also save up to 10 favorite teams for easier
access. The score automatically refreshes when a game is in
progress.
Sports Info
Touch this button to view ski conditions for a specific area.
Ski Conditions
SETTINGS
E280315
Press the button to enter the
settings menu.
E268570
Once you select a tile, press the
button next to a menu item to
view an explanation of the
feature or setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth®
Select this tile to switch Bluetooth® on
and off and adjust the settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist
features like Parking Aids, Lane Keeping
System, Pedestrian Detection, and
Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings
like windows, alarm, lighting, and MyKey
settings.
FordPass
Select this tile to adjust the FordPass
settings.
General
Select this tile to adjust settings like
language, measurement units, or to reset
the system.
911 Assist (If Equipped)
Select this tile to switch 911 Assist on and
off.
464
SYNC™ 3 (If Equipped)
Page 476 of 585

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. – Incompatible device.
• You need an Android device with OS 4.3 or higheror an iOS device with iOS 8.0 or higher. Pair and
connect your Android device to find compatible
apps. Connect your iOS device to a USB port or
pair and connect using Bluetooth®.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. – Compatible apps are not installed on your device.
• Download and install the latest version of the app.
– Compatible apps are not running on your device. • Start the apps to allow the system to find themand make sure you sign in to any apps if required.
– Incorrect app settings. • Check and adjust the app settings on your deviceand allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. – Apps failed to fully close.
• Restart the apps and try again.
• If you have an Android device with apps that havean exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 8.0 or higher, tap the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. – An issue on some older versions of the Android oper-
ating system could result in apps not being found.
• Switch Bluetooth® off and on again to force thesystem to reconnect to your device.
473
SYNC™ 3 (If Equipped)
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