
WHAT IS AUTO-START-STOP
The system helps reduce fuel consumption
by stopping and restarting the engine when
your vehicle has stopped. The engine
restarts when you release the brake pedal.
In some situations, your vehicle could
restart before you release the brake pedal,
for example:
• To maintain interior comfort.
• To recharge the battery.
AUTO-START-STOP
PRECAUTIONS
WARNING: Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you leave your vehicle. Failure to follow
this instruction could result in personal
injury or death.
WARNING: Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you open the hood or have any service
or repair work completed. If you do not
switch the ignition off, the engine could
restart at any time. Failure to follow this
instruction could result in personal injury
or death.
SWITCHING AUTO-START-
STOP ON AND OFF
The system turns on when you switch the
ignition on.
Press the button to switch the
system off.
Note: OFF illuminates in the switch. Note:
Deactivating the system using the
button lasts only one key cycle.
Press the button again to switch the
system back on.
Note: The system turns off if it detects a
malfunction. If the system malfunctions,
have your vehicle checked as soon as
possible.
STOPPING THE ENGINE
Stop your vehicle, keep your foot on the
brake pedal and the transmission in drive
(D).
Note: Power assist steering turns off when
the engine stops.
RESTARTING THE ENGINE
Release the brake pedal or press the
accelerator pedal.
A message appears in the information
display if the system requires you to take
action.
AUTO-START-STOP
INDICATORS
WARNING: The system may
require the engine to automatically
restart when the auto-start-stop
indicator illuminates green or flashes
amber. Failure to follow this instruction
could result in personal injury.
The Auto-Start-Stop indicator
illuminates green when the
engine stops. It flashes amber
and a message appears when you need to
take action.
184
Auto-Start-Stop

WHAT IS THE HIGH VOLTAGE
BATTERY
The high voltage battery is a highly
sophisticated lithium ion battery system,
used to store electrified energy to power
the vehicle.
HIGH VOLTAGE BATTERY
PRECAUTIONS
WARNING: This battery pack
should only be serviced by an authorized
electric vehicle technician. Improper
handling can result in personal injury or
death.
WARNING: Keep your hands and
clothing clear of the cooling fan.
WARNING: Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you open the hood or have any service
or repair work completed. If you do not
switch the ignition off, the engine could
restart at any time. Failure to follow this
instruction could result in personal injury
or death.
WARNING: Do not touch the
electronic ignition system parts after you
have switched the ignition on or when
the engine is running. The system
operates at high voltage. Failure to
adhere to this warning could result in
serious personal injury or death.
Your vehicle consists of various
high-voltage components and wiring. All
of the high-voltage power flows through
specific wiring assemblies labeled as such
or covered with a solid orange convolute,
or orange striped tape, or both. Do not
come in contact with these components.
199
High Voltage Battery (If Equipped)

AUTOMATIC TRANSMISSION
PRECAUTIONS
WARNING: When your vehicle is
stationary, keep the brake pedal fully
pressed when shifting gears. Failure to
follow this instruction could result in
personal injury, death or property
damage.
WARNING: Do not apply the brake
pedal and accelerator pedal
simultaneously. Applying both pedals
simultaneously for more than a few
seconds will limit power, which may
result in difficulty maintaining speed in
traffic and could lead to serious injury.
WARNING: Apply the parking
brake, shift into park (P), switch the
vehicle off and remove the key or remote
control before you leave your vehicle.
Failure to follow this instruction could
result in personal injury or death.
Note: You may not be able to shift out of
park (P) unless the intelligent access key is
inside your vehicle.
AUTOMATIC TRANSMISSION
POSITIONS
PARK (P)
WARNING: Move the transmission
selector lever to park (P) only when your
vehicle is stationary.
This position locks the driveline. Come to
a complete stop before shifting into and
out of park (P). The electric parking brake could apply
when you shift to park (P) without the
brake pedal fully pressed. The electric
parking brake applies when you shift to
park (P) on large slopes. The electric
parking brake releases with the drive away
release function. See Electric Parking
Brake (page 220).
Note:
A tone sounds if you attempt to exit
your vehicle without the transmission in park
(P).
Note: Your vehicle may not shift out of park
(P) if the vehicle battery has run out of
charge. See Jump Starting the Vehicle
(page 310).
Note: Your vehicle may not shift out of park
(P) if a fuse is blown. See Fuses (page 319).
Note: Your vehicle may not shift out of park
(P) unless the key or remote control is inside
your vehicle.
Note: Your vehicle shifts into park (P) if you
attempt to exit your vehicle without the
transmission in park (P). See How Does
Automatic Return to Park (P) Work (page
212).
Note: If you shift into park (P) without fully
pressing the brake, the parking brake could
apply. If you shift into park (P) on a slope,
the parking brake could apply. See
Automatically Releasing the Electric
Parking Brake (page 221).
Note: You can start your vehicle in this
position.
Note: A tone could sound when you select
park (P).REVERSE (R)
WARNING: Move the transmission
selector lever to reverse (R) only when
your vehicle is stationary and the engine
is at idle speed.
209
Automatic Transmission

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
• 24 hours a day, seven days a week.
• For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare (except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement cost is the customer's responsibility).
• Fuel delivery — independent service contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft (30 m) of a paved or county
maintained road, no recoveries. • Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).
• Roadside Assistance includes up to $200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
308
Crash and Breakdown Information

Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www
.ford.ca.
HIGH VOLTAGE BATTERY
VEHICLE PRECAUTIONS -
HYBRID ELECTRIC VEHICLE
(HEV)
In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
• Assume the high-voltage battery and
associated components are energized
and fully charged.
• Exposed electrical components, wires and high-voltage batteries present
potential high-voltage shock hazards.
• Venting high-voltage battery vapors are potentially toxic and flammable.
• Physical damage to the vehicle or high-voltage battery could result in
immediate or delayed release of toxic,
flammable gases and fire. Vehicle information and general safety
practices include reviewing the owner's
manual and becoming familiar with your
vehicle's safety information and
recommended safety practices.
Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.
If Possible:
1. Move your vehicle to a safe, nearby
location and remain on the scene.
2. Roll down the windows before you switch your vehicle off.
3. Place your vehicle in park (P), set the parking brake, switch off the vehicle,
activate the hazard flashers and move
your key(s) at least 16 ft (5 m) away
from the vehicle.
Always:
• Call emergency assistance if needed and advise that an electric or
hybrid-electric vehicle is involved.
• Avoid contact with leaking fluids and gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive, tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.
Fires
As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.
309
Crash and Breakdown Information

1. Exit the vehicle immediately.
2. Advise emergency assistance that anelectric or hybrid-electric vehicle is
involved.
3. As with any vehicle fire, do not inhale smoke, vapors or gas from the vehicle,
as they may be hazardous.
Post-Incident
1. Do not store a severely damagedvehicle with a lithium-ion battery inside
a structure or within 49 ft (15 m) of any
structure or vehicle.
2. Make sure that passenger and luggage compartments remain ventilated.
3. Call emergency assistance if you observe leaking fluids, sparks, smoke
or flames, or hear gurgling or bubbling
from the high-voltage battery.
SWITCHING THE HAZARD
FLASHERS ON AND OFF
The hazard flashers operate when the
ignition is in any position, or if the key is not
in the ignition. The battery loses charge
and may have insufficient power to restart
your vehicle if your vehicle is in use or if the
key is not in the ignition.
E308147E308147E308EEEEE308E308EEEEEEEE308308EEEE30808EE308E330008147147147147147147147147
The flasher control is on the instrument
panel. Use your hazard flashers when your
vehicle is creating a safety hazard for other
road users.
Switch the hazard flashers on and all front
and rear direction indicators flash.
Press the button again to switch them off.
JUMP STARTING THE VEHICLE
JUMP STARTING PRECAUTIONS
WARNING: Batteries normally
produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation.
WARNING: Keep batteries out of
reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately.
WARNING: Use only adequately
sized cables with insulated clamps.
WARNING: Make sure that the
cables are clear of any moving parts and
fuel delivery system parts.
WARNING: Connect batteries with
only the same nominal voltage.
310
Crash and Breakdown Information

Note:If the parking brake is applied, a
message appears in the information display.
Note: If your vehicle has an ignition key, you
cannot remove the key from the ignition
when the transmission is in neutral (N) and
your vehicle is off.
Note: Start the engine and allow it to run
for a few minutes at the beginning of each
day, and every six hours or fewer. With the
engine running and your foot on the brake,
shift into drive (D) and then into reverse (R)
before shifting back into neutral (N). Before
continuing to tow, switch neutral tow on.
EMERGENCY TOWING -
HYBRID ELECTRIC VEHICLE
(HEV)/PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)
If your vehicle becomes inoperable without
access to wheel dollies or a vehicle
transport trailer, it can be flat-towed with
all wheels on the ground, regardless of the
powertrain and transmission configuration,
under the following conditions:
• Your vehicle is facing forward for towing in a forward direction.
• You switch Neutral Tow on.
• You release the parking brake.
• Maximum speed is 35 mph (55 km/h).
• Maximum distance is 50 mi (80 km).
Switching Neutral Tow On
1. Switch your vehicle on in accessory mode.
2. Press the menu button on the steering wheel to enter the instrument cluster
display main menu.
3. Select Settings .
4. Select Neutral Tow.
5. Follow the instructions on the information display. 6. Fully press the brake pedal.
7. Shift into neutral (N).
8. Switch the ignition off.
Note:
Failure to follow these instructions
could result in damage to the transmission.
Note: Switching neutral tow on requires
battery power.
Note: Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering your vehicle. See
Climate Control (page 137).
Switching Neutral Tow Off
1. Switch your vehicle on in accessory
mode.
2. Fully press the brake pedal.
3. Shift into park (P).
EMERGENCY TOWING - 8-
SPEED AUTOMATIC
TRANSMISSION – 8F24
If you need to tow your vehicle, contact a
professional towing service or, if you are a
member of a roadside assistance program,
your roadside assistance service provider.
317
Towing Your Vehicle

Identifying the Fuses in the Body ControlModule Fuse Box...........................................325
Locating the Body Control Module Fuse Box......................................................................325
Body Styling Kit Precautions...................354
Body Styling Kits..........................................354
Bonnet Lock
See: Opening and Closing the Hood..........328Booster Seats..................................................36
Brake Fluid Specification...........................218
Brake Over Accelerator...............................217
Brake Precautions.........................................217
Brakes................................................................217
Anti-Lock Braking System...............................217
Brakes – Troubleshooting...............................219
Brakes – Troubleshooting.........................219Brakes – Frequently AskedQuestions.........................................................219
Brakes – Warning Lamps.................................219
Breaking-In....................................................304
C
Calculating Payload...................................290
Calculating the Load Limit......................290
Canceling the Set Speed..........................243
Capacities and Specifications................387
Catalytic Converter......................................198
Catalytic Converter – Troubleshooting.............................................198
Catalytic Converter Precautions............198
Catalytic Converter –Troubleshooting........................................198
Catalytic Converter – Warning
Lamps................................................................198
Changing a Flat Tire....................................382
Changing a Road Wheel...........................382
Changing the 12V Battery.........................343
Changing the Engine Air Filter - 1.5LEcoBoost™/2.0L EcoBoost™.............338
Changing the Engine Air Filter - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)...........339
Changing the Fuel Filter - Gasoline, Hybrid Electric Vehicle (HEV)..............340
Changing the Remote Control Battery - Vehicles With: Flip Key...............................61 Changing the Remote Control Battery -
Vehicles With: Push Button Start.........60
Changing the Vehicle Wi-Fi Hotspot Name or Password..................................409
Charge Port Indicators..............................204
Charging a Device.........................................167
Charging a Wireless Device......................169
Charging Equipment..................................200
Charging Your Vehicle...............................200
AC Charging.........................................................205
Charging Your Vehicle –
Troubleshooting............................................207
Charging Your VehiclePrecautions................................................200
Charging Your Vehicle – Troubleshooting........................................207
Charging Your Vehicle – Frequently Asked
Questions........................................................ 208
Charging Your Vehicle – Information Messages.........................................................207
Checking MyKey System Status..............66
Checking the Brake Fluid...........................218
Checking the Coolant................................334
Checking the Seatbelts...............................44
Checking the Tire Pressures....................368
Checking the Wiper Blades........................94
Children and Airbags....................................50
Child Restraint Anchor Points...................29
Locating the Child Restraint Lower AnchorPoints...................................................................29
Locating the Child Restraint Top Tether Anchor Points...................................................30
What Are the Child Restraint Anchor Points...................................................................29
Child Restraints..............................................30Child Restraint Position Information............30
Child Restraints Recommendation................31
Child Safety......................................................28Child Restraint Anchor Points.........................29
Child Restraints....................................................30
Installing Child Restraints..................................31
Child Safety Locks.........................................38
Child Safety Precautions.............................28
Cleaning Products.......................................349
Cleaning the Exterior..................................349
Cleaning Camera Lenses andSensors..............................................................351
566
Index