HOW DOES AUTOMATIC RETURN
TO PARK (P) WORK
Your vehicle shifts into park (P) when your
vehicle is stationary and any of the
following occur:
• You switch the vehicle off.
• You open the driver door with yourseatbelt unlatched.
• You unlatch the driver seatbelt when the driver door is open.
Note: Do not use automatic return to park
(P) when your vehicle is moving, except in
an emergency. See Stopping the Engine
When Your Vehicle is Moving (page 175).
AUTOMATIC RETURN TO PARK
(P) LIMITATIONS
Automatic return to park may not work if
the door ajar switch is malfunctioning.
See an authorized dealer if any of the
following occur:
• Door ajar indicator does not illuminate with the driver door open.
• Door ajar indicator illuminates with the driver door closed.
• Transmission not in park message appears with the driver door closed,
after you shift out of park (P).
GRADE ASSIST - HYBRID
ELECTRIC VEHICLE (HEV)
WHAT IS GRADE ASSIST
Provides additional grade braking with a
combination of engine motoring and
high-voltage battery charging to help
maintain vehicle speed when descending
a grade.
SWITCHING GRADE ASSIST ON
AND OFF
1. Press Settings on the touchscreen.
2. Select Driver Assistance Settings .
3. Select Grade Assist.
The grade assist lamp appears in the
instrument cluster.
Your vehicle determines the amount of
engine motoring and high-voltage battery
charging. You could notice the engine
speed increasing and decreasing to help
maintain your vehicle speed when
descending a slope.
GRADE ASSIST INDICATORS
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MANUAL PARK RELEASE -
GASOLINE
WHAT IS MANUAL PARK RELEASE
Manual park release is used to move your
transmission from the park (P) position in
the event of an electrical malfunction or
emergency.
MANUAL PARK RELEASE
PRECAUTIONS
WARNING: When doing this
procedure, you need to take the
transmission out of park (P) which
means your vehicle can roll freely. To
avoid unwanted vehicle movement,
always fully apply the parking brake prior
to doing this procedure. Use wheel
chocks if appropriate.
212
Automatic Transmission
Returning Your Vehicle to Normal
Mode
1. Once it is safe to do so, reconnect thenegative (black) battery cable to the
battery.
2. Apply the parking brake. See What Is
the Electric Parking Brake (page 220).
Note: If the vehicle battery is dead, for
example, no electrical power is available,
you could use an external power source to
apply the parking brake.
3. Fully apply the brake pedal and hold. Do not release. Pull the orange tether
outward towards the driver seat to
release it from the override position.
4. The cable will release and retract back to its original rest position.
5. Stow the manual park release cable tether back inside the instrument panel
dash hole, install the access cover by
pressing it back in position.
6. With your foot fully applied on the brake pedal, start your vehicle. Confirm
that your vehicle is in the park (P)
position and that the instrument
cluster indicates park (P).
7. If the instrument cluster is not displaying the park (P) position or a
message displays on the instrument
cluster screen, make sure you apply the
parking brake before exiting your
vehicle. Contact an authorized dealer
for service.
AUTOMATIC TRANSMISSION
AUDIBLE WARNINGS
Transmission Not In Park (P)
Audible Warning
Sounds if you open the driver door before
shifting into park (P).
AUTOMATIC TRANSMISSION
– TROUBLESHOOTING
AUTOMATIC TRANSMISSION –
INFORMATION MESSAGES
Description
Message
The electric parking
brake is not fully applied.
Park Brake Not
Applied
A reminder to shiftinto park. In addi-
tion, this message is typically afterreconnecting or recharging the
battery until you
cycle the ignition to the on mode.
Transmission Not in
Park
Displays when
there is a system
fault and the park
brake needs to be depressed before
exiting the vehicle.
See your authorized dealer.
SHIFT SYS FAULT
Apply Park Brake
Before Exiting the Vehicle
The system has
detected a fault that requires
service. Have your
vehicle checked as soon as possible.
Transmission
Malfunction Service Now
214
Automatic Transmission
Protected Component
Fuse Rating
Fuse Location
Ignition switch.
10 A
4
Lock.
20 A
5
Unlock.
Moonroof.
10 A
6
Passenger door module.
30 A
7
Parking assist control
module.
5 A
8
Electrochromatic mirror.
5 A
9
Image processing module A.
Extended power module.
10 A
10
Power liftgate.
5 A
11
Hands-free liftgate actu-
ation module.
Telematics control unit
module.
Head up display module.
5 A
12
Keyless keypad switch.
Driver door lock.
15 A
13
Driver door module.
30 A
14
Extended power module.
15 A
15
Not used (spare).
15 A
16
SYNC.
15 A
17
Receiver transceiver
module.
Integrated control panel.
Wireless accessory charging
module.
7.5 A
18
Headlamp switch pack.
7.5 A
19
Not used (spare).
10 A
20
Climate control.
7.5 A
21
E-shifter module.
Instrument cluster.
7.5 A
22
Gateway module
326
Fuses
WHAT IS THE BATTERY
MANAGEMENT SYSTEM
The battery management system monitors
battery conditions and takes actions to
extend battery life.
HOW DOES THE BATTERY
MANAGEMENT SYSTEM WORK
If excessive battery drain is detected, the
system temporarily disables some
electrical systems to protect the battery.
Systems included are:
• Heated rear window.
• Heated seats.
• Climate control.
• Heated steering wheel.
• Audio unit.
• Navigation system.
A message could appear in the information
display to alert you that battery protection
actions are active. This message is only for
notification that an action is taking place,
and not intended to indicate an electrical
problem or that the battery requires
replacement.
BATTERY MANAGEMENT SYSTEM
LIMITATIONS
After battery replacement, or in some
cases after charging the battery with an
external charger, the battery management
system requires eight hours of vehicle sleep
time to relearn the battery state of charge.
During this time, your vehicle must remain
fully locked with the ignition switched off.
Note:Prior to relearning the battery state
of charge, the battery management system
could temporarily disable some electrical
systems.
Electrical Accessory Installation
To make sure the battery management
system works correctly, do not connect an
electrical device ground connection
directly to the battery negative post. This
can cause inaccurate measurements of
the battery condition and potential
incorrect system operation.
Note: If you add electrical accessories or
components to the vehicle, it could
adversely affect battery performance and
durability. This could also affect the
performance of other electrical systems in
the vehicle.
RESETTING THE BATTERY
SENSOR
When you install a new battery, reset the
battery sensor by doing the following:
1. Switch the ignition on, and leave the engine off.
Note: Complete Steps 2 and 3 within 10
seconds.
2. Flash the high beam headlamps five times, ending with the high beams off.
3. Press and release the brake pedal three times.
The battery warning lamp flashes three
times to confirm that the reset is
successful.
RECYCLING AND DISPOSING OF
THE 12V BATTERY
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Make sure that you dispose of
old batteries in an
environmentally friendly way.
Seek advice from your local authority
about recycling old batteries.
342
Maintenance
Navigation Map Accuracy and
Updates
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
HERE by going to www.here.com. HERE
evaluates all reported map errors and
responds with the result of their
investigation by e-mail.
The navigation system map data may
contain inaccurate or incomplete
information due to the passage of time,
changing circumstances, sources used and
the nature of collecting comprehensive
geographic data, any of which may lead to
incorrect results. Inaccurate speed limit
information, turn restrictions and other
road attributes may affect the determined
route and associated guidance
Annual navigation map updates are
available for purchase through your
dealership. Depending on your purchase
agreement, you might be eligible for free
Map update. You can choose to download
the Map data update onto a USB, order a
USB, or use Wi-Fi to deliver automatic
updates. To update your Map data over
Wi-Fi, your vehicle must be connected to
a Wi-Fi access point. Map Data files are
large, so it is highly recommended to
perform the update when free Wi-Fi is
available otherwise high data rates may
apply. For USB updates, free map update
eligibility, and other details, contact
dealers at 1-866-462-8837 in the United
States and Canada or 01-800-557-5539
in Mexico or visit our local website for more
information.
ELECTRIC VEHICLE
INFORMATION
(IF EQUIPPED)
Power Flow
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The Power Flow information for
your plug-in hybrid vehicle is
available through the Home
screen or under Apps.
Vehicle Operational States
Power will flow to or from the front and
rear wheels depending on operational
state and drive conditions.
• Idling: The vehicle is running and in Park (P). The engine and, or the high voltage
battery are on.
• Electric Driving: The vehicle is running and in Drive (D) or Neutral (N). The
high voltage battery provides power to
the wheels.
• Hybrid Driving: The vehicle is running and in Drive (D) or Neutral (N). The
engine and the high voltage battery
provide power to the wheels.
• Engine Driving: The vehicle is running and in Drive (D) or Neutral (N). The
engine provides power to the wheels.
• Regenerative Braking: The vehicle is running in Drive gear and is slowing
down. Power captured by the
regenerative braking system is sent
back to the high voltage battery.
• Charging: The vehicle is plugged in and the high voltage battery is being
charged.
Engine On Due To
The following conditions help to explain
why the engine is on, and what you can do
to allow all electric operation.
457
SYNC™ 3 (If Equipped)
• Drive Power: The engine is on due toaccelerator pedal pressure or speed
control activation. Reduce pressure on
the accelerator pedal or switch off the
speed control to return to full electric
mode.
• High Speed: The engine is on because the vehicle speed exceeds the level for
full electric operation. Reduce the
speed to return to electric operation.
• Heater Setting: The engine is on because of the heater setting. Reduce
or turn off the heater setting to return
to electric operation.
• Neutral Gear: The engine is on because the vehicle is in Neutral (N). Shift out
of neutral gear to return to electric
operation.
• Engine Cold: The engine is on because it is cold. The vehicle returns to electric
operation once the engine is sufficiently
warm.
• Battery Charging: The engine is on to charge the high-voltage battery. The
vehicle returns to electric operation
once the battery is charged.
• Low Gear: The engine is on because the vehicle is in low gear. Shift out of
low gear to return to electric operation.
• Normal Operation: The engine is on to optimize vehicle operation. The vehicle
returns to electric operation when
possible.
• Low Use: The engine is on to maintain engine oil quality. The vehicle returns
to electric operation when low engine
use mode is complete. See How Does
Low Engine Use Mode Work (page
182). • Engine Braking Active: The engine is on
to provide increased powertrain
braking. This can occur when you turn
on the grade assist feature, when
speed control is on or when driving with
your foot off the accelerator pedal.
Turning off grade assist or speed
control may allow the vehicle to return
to electric operation.
• Battery Temperature: The engine is on due to high or low high-voltage battery
temperature. This is a normal operating
condition. The vehicle returns to
electric operation when possible.
• Drive Mode: The engine is on due to the drive mode selection. Select an
appropriate drive mode for electric only
operation.
Charge Settings
E304452
The Charge Settings information
for your plug-in hybrid vehicle is
available through the Home
screen or under Vehicle Settings. To
Improve your charging experience, your
vehicle has the following convenience
features.
Charge Times
Once you set up Charge Times for a
specific charging location, your vehicle
prioritizes charging based on your preferred
time settings. You can set two preferred
charging time windows for weekdays and
two for weekends. This feature allows you
to take advantage of electric utility rate
plans that offer lower pricing during certain
times of day. Contact your utility company
to see what plans are available.
Note: You can also set up and use these
features using the FordPass app.
458
SYNC™ 3 (If Equipped)
Departure Times
Setting Departure Times allows you to
control charging schedules and have the
vehicle cabin heated or cooled while
plugged in, so your vehicle is ready to drive
when you are. By setting a departure time
your vehicle can use your charge time
settings to minimize your electricity costs
but still prioritize finishing charging before
your scheduled departure. A calendar viewallows you to program two departure times
per day for each day of the week.
Note:
You can also set up and use these
features using the FordPass app.
Charging Status
Displays the present state of the charging
system. See Vehicle Charging Status
(page 128).
Description and Action
Charging Status
Your vehicle is unplugged and starts char-
ging when plugged in.
Will charge when plugged in.
Your vehicle is unplugged at a saved loca-
tion with Charge Times enabled. Charging
is scheduled to start at the time displayed based on your charge time settings. You
must plug in prior to the start time shown for the vehicle to begin charging at that time.
Will wait for preferred charge time.
Your vehicle is plugged in at a saved loca-
tion with Charge Times enabled. Charging
starts at the time displayed, which is based on your Charge Times settings.
Waiting for preferred charge time.
Your vehicle is plugged in and using powerto charge the high voltage battery or run electrical systems.
Charging.
Your vehicle is finished charging.
Charged.
Your vehicle is plugged in and there is a
fault within the vehicle charging system.
Unplug and plug back in. If the fault is still present, contact your dealer.
Vehicle charge fault.
Your vehicle is plugged in and a fault is
detected with the charge station or char-
ging cord. Check the charging cord and the charge station or electrical supply.
Charge station fault.
459
SYNC™ 3 (If Equipped)
Description and Action
Charging Status
A charging coupler is plugged into the
vehicle but there is no connection with a charging power source.
Charge station not detected.
Your vehicle is plugged in but cannot
communicate with the charging station. Contact the station provider.
Incompatible charge station.
Your vehicle is plugged in and charging ispaused at the charge station.
Charge station paused.
Charging Time Information
Displays estimates of how long your
vehicle will take to fully charge when
plugged into a high or low power charger.
• High power estimate: The minimum time to a 100% charge using a high
power charger.
• Low power estimate: The longest time to a 100% charge using a low power
charger.
When charging, the start and estimated
end time are displayed. When your vehicle
is not plugged in and at a location with
Charge Times enabled, the start and end
times display based on known charging
power.
Note: Charging durations and end times are
only estimates. Certain conditions may
result in longer charging times. See Vehicle
Charging Status (page 128).
High Voltage Battery State of Charge
Displays the remaining charge percentage
with 100% representing the total amount
of energy you can get from an external
charge.
Plug and Charging Status
Displays the plug and charging status
icons.
E304458
Not plugged in.
E304459
Plugged in and not currently
charging.
E304460
Plugged in and charging.
E304461
Plugged in and waiting to charge
based on charge time settings.
Charge Preferences
Touch the button to access Charge Time
and Departure Time settings. Once set up,
additional information and settings are
displayed on the charge settings screen.
Charge Times On and Off Switch
This switch is visible when your vehicle is
at a saved Charge Times location. Use the
switch to turn your charge time settings on
and off for this location.
Charge Times Location Name and
Charging Time Information
The location name displays when your
vehicle is at a saved Charge Times location.
The charging start time is displayed along
with the charging end time and associated
charge level.
460
SYNC™ 3 (If Equipped)