
WHAT IS REMOTE START
The system allows you to remotely start
your vehicle and to adjust the interior
temperature according to the settings that
you chose.
REMOTE START
PRECAUTIONS
WARNING: Do not start the engine
in a closed garage or in other enclosed
areas. Exhaust fumes are toxic. Always
open the garage door before you start
the engine. Failure to follow this
instruction could result in personal injury
or death.
REMOTE START LIMITATIONS
Remote start does not work under the
following conditions:
• The alarm horn is sounding.
• The hood is open.
• The transmission is not in park (P).
• The ignition is on.
• The battery voltage is below the minimum operating voltage.
• Remote start is not enabled.
Note: Do not use remote start if the fuel
level is low.
Note: You can use remote start with
FordPass. See Connecting the Vehicle to
a Wi-Fi Network (page 405).
ENABLING REMOTE START
1. Press Settings on the touchscreen.
2. Press Vehicle Settings .
3. Press Remote Start Setup .4. Switch Remote Start on or off.
Note:
To remote start with FordPass, make
sure that the modem is enabled. See
Connected Vehicle Requirements (page
405).
REMOTELY STARTING AND
STOPPING THE VEHICLE
Remotely Starting the Vehicle
E138623
Press the button on the remote
control.
E138625
Within three seconds, press the
button twice on the remote
control.
Note: You can also use the FordPass App
to start the vehicle.
Note: The turn signals flash twice.
Note: The parking lamps turn on when the
vehicle is running.
Note: The horn sounds if the system fails
to start.
Note: All other vehicle systems remain off
when you have remotely started the vehicle.
Note: The vehicle remains secured when
you have remotely started the vehicle. A
valid key must be inside your vehicle to
switch the ignition on and drive your vehicle.
Remotely Stopping the Vehicle
E138625
Within three seconds, press the
button twice on the remote
control.
EXTENDING THE REMOTE
START DURATION
To extend the remote start duration during
remote start, do the following:
134
Remote Start (If Equipped)

WHAT IS A HYBRID ELECTRIC
VEHICLE
A hybrid vehicle has an electric motor and
a high voltage battery combined with a
gasoline engine.
HOW DOES A HYBRID
ELECTRIC VEHICLE WORK
The hybrid vehicle combines electric and
gasoline propulsion to provide optimal
performance and improved efficiency.
HYBRID ELECTRIC VEHICLE
DRIVING CHARACTERISTICS
The gasoline engine starts and stops to
provide power when required and to save
fuel when not needed. When coasting at
low speeds, coming to a stop or standing,
the gas engine normally shuts down and
your vehicle operates in electric-only
mode.
Conditions that may cause the gasoline
engine to start or remain running include:
• Considerable vehicle acceleration.
• Driving uphill.
• The high voltage battery charge levelis low.
• Heating or cooling the vehicle interior in high or low outside temperatures.
• The gasoline engine is below normal operating temperature.
• Towing a trailer.
• Certain selectable drive modes could cause the engine to run. See Selecting
a Drive Mode (page 257). Your hybrid vehicle also comes with
standard hydraulic braking and
regenerative braking. Regenerative braking
is performed by your transmission and
captures brake energy and stores it in the
high voltage battery.
You could also notice that your engine
continues to run instead of shutting off
during extended downhill driving. The
engine stays on during this engine braking
but is not using any fuel.
You could also hear a slight whine or
whistle when operating your vehicle. This
is the normal operation of the electric
motor in the hybrid system.
HYBRID ELECTRIC VEHICLE
INDICATORS
E293827
When you start your vehicle, a
green READY indicator light
appears in the instrument cluster
letting you know that your vehicle is ready
for driving.
The engine may not start because your
vehicle has a silent key start feature. This
fuel saving feature allows your vehicle to
be ready to drive without requiring the gas
engine to be running.
The indicator remains on when your vehicle
is on, whether the engine is running or not,
to indicate your vehicle is capable of
movement using the electric motor, gas
engine or both.
Typically, the engine does not start unless
the vehicle is cold, a climate control
change is requested or you press the
accelerator pedal.
179
Hybrid Electric Vehicle Information (If Equipped)

HYBRID ELECTRIC VEHICLE
INFORMATION –
TROUBLESHOOTING
HYBRID ELECTRIC VEHICLE
INFORMATION – WARNING
LAMPS
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It illuminates if your vehicle has
an electrical component fault or
failure that causes your vehicle
to shutdown or enter a limited operating
mode. A message may appear in the
instrument cluster display.
HYBRID ELECTRIC VEHICLE
INFORMATION – INFORMATION
MESSAGES
Action
Message
Displays when a
malfunction occurs in the high voltage electric system.
Stop your vehicle as soon as it is safe to do so. Have your
vehicle checked as soon as possible.
Stop Safely Now
HYBRID ELECTRIC VEHICLE
INFORMATION – FREQUENTLY
ASKED QUESTIONS
How long is the high voltage battery
system designed to last?
The high voltage battery system is
designed to last the life of your vehicle.
Does the high voltage battery require
maintenance? The high voltage battery does not
require maintenance. What should I do if the vehicle runs out
of fuel and the high voltage battery is
out of charge?
Refuel and start your vehicle normally.
The engine will recharge the high
voltage battery.
Why does the engine sometimes start
at key-on? The vehicle's computer will determine
if an engine start is required at key-on.
It starts the engine when necessary for
cabin heating, windshield defrost, or if
the outside temperature is low.
Can I put E15 or E85 in my vehicle, and
how will it affect my fuel economy? Your hybrid vehicle can use E15 (15%
ethanol, 85% gasoline) fuel, but you
may notice slightly reduced fuel
economy because ethanol contains
less energy per gallon than gasoline.
Your hybrid vehicle is not designed to
use E85 (85% ethanol).
Why does it take a long time before the
engine shuts down? There are several reasons the engine
stays on for an extended amount of
time when you first start it. One
common reason is to make sure that
the emissions components are warm
enough to minimize tailpipe emission.
As the climate gets cooler, the
engine-on time is extended.
Why does my engine stay on when it is
extremely cold outside? In order to make sure that the climate
control system can begin heating the
cabin or defrosting the windshield as
soon as a driver requests it, the engine
coolant temperature has to be kept
sufficiently hot. Keeping the engine on
is required to maintain the correct
coolant temperature.
180
Hybrid Electric Vehicle Information (If Equipped)

PLUG-IN HYBRID ELECTRIC
VEHICLE INFORMATION
WHAT IS A PLUG-IN HYBRID
ELECTRIC VEHICLE
A plug-in hybrid electric vehicle combines
a gasoline engine with an electric motor
and rechargeable high voltage battery
allowing you to use only electricity to
power your vehicle.
HOW DOES A PLUG-IN HYBRID
ELECTRIC VEHICLE WORK
Charging your vehicle adds electrical
energy that propels the vehicle. Regularly
plug in your vehicle to get optimal
electric-only range capability from the high
voltage battery. The system maximizes the
use of electric-only operation in normal
drive mode whenever possible. System
conditions could require the engine to
operate when necessary.
When the electric-only range reaches zero,
the powertrain system switches to hybrid
operation. This means that you have
depleted the energy you gained from
plugging in and charging your vehicle. Both
the gasoline engine and electric motor
power your vehicle and maximize fuel
economy during hybrid operation. You
receive some electric-only driving with
hybrid operation as the powertrain system
maintains the high voltage battery charge
within functional limits.
PLUG-IN HYBRID ELECTRIC
VEHICLE DRIVING
CHARACTERISTICS
The gasoline engine starts and stops to
provide power when required and to save
fuel when not needed. Restarting your
vehicle is not required. Simply step on the
accelerator when you are ready to drive.
When coasting at low speeds, coming to
a stop or standing, the gas engine normally
shuts down and your vehicle operates in
electric-only mode.
Conditions that may cause the gasoline
engine to start or remain running include:
• Considerable vehicle acceleration.
• Driving uphill.
• The high voltage battery charge levelis low.
• Heating or cooling the vehicle interior in high or low outside temperatures.
• The gasoline engine is below normal operating temperature.
• Towing a trailer.
• Certain drive modes could cause the engine to run. See Drive Mode
Control (page 257).
Note: Having your engine running is not
always an indication of inefficiency. In some
cases, it is actually more efficient than
driving in electric mode.
Your plug-in hybrid electric vehicle has
several EV drive modes to enhance your
driving experience. See Selecting a
Plug-In Hybrid Electric Vehicle Drive
Mode (page 259).
Your hybrid vehicle also comes with
standard hydraulic braking and
regenerative braking. Regenerative braking
is performed by your transmission and
captures brake energy and stores it in the
high voltage battery.
181
Hybrid Electric Vehicle Information (If Equipped)

PLUG-IN HYBRID ELECTRIC
VEHICLE INFORMATION –
INFORMATION MESSAGES
Action
Message
Your vehicle needs
confirmation that
you unplugged it
before allowing a
start. You must
make sure your
Vehicle Plugged In
? Yes No
vehicle is
unplugged and you
respond to the
message prompt
before starting your
vehicle.
Your vehicle
detects it is still
plugged in after you
attempt to start it.
Unplug Prior to
Starting Vehicle
Your vehicle
enables the engine
due to the climate
control defrost
setting. This is
normal operation.
Engine Enabled
Due to Defrost Setting
For full defrost
heat, press the EV
button to select
either EV Later or
EV Auto. The
engine may run to
provide more cabin
heat.
Press EV Button for
Full Defrost
Your vehicle
enables the engine
for system
performance. This
is normal operation.
Engine Enabled for
System Perform- ance
Action
Message
You can press OK
to enable the
engine temporarily
for increased
performance when
in EV Now mode.
Press OK to Enable
Engine
Displays when in
neutral gear with
the vehicle on. Shift
out of neutral to
maintain full
vehicle function.
In Neutral Depletes
HV Battery, Shift
Out of Neutral for
Full Vehicle Func- tion
EV functionality is
disabled and the
engine is running to
maintain fuel fresh-
ness.
Fuel Freshness
Engine may run to
maintain fuel fresh- ness
Displays when a
malfunction occurs
in the high voltage
electric system.
Stop your vehicle as
soon as it is safe to
do so. Have your
vehicle checked as
soon as possible.
Stop Safely Now
183
Hybrid Electric Vehicle Information (If Equipped)

WHAT IS THE HIGH VOLTAGE
BATTERY
The high voltage battery is a highly
sophisticated lithium ion battery system,
used to store electrified energy to power
the vehicle.
HIGH VOLTAGE BATTERY
PRECAUTIONS
WARNING: This battery pack
should only be serviced by an authorized
electric vehicle technician. Improper
handling can result in personal injury or
death.
WARNING: Keep your hands and
clothing clear of the cooling fan.
WARNING: Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you open the hood or have any service
or repair work completed. If you do not
switch the ignition off, the engine could
restart at any time. Failure to follow this
instruction could result in personal injury
or death.
WARNING: Do not touch the
electronic ignition system parts after you
have switched the ignition on or when
the engine is running. The system
operates at high voltage. Failure to
adhere to this warning could result in
serious personal injury or death.
Your vehicle consists of various
high-voltage components and wiring. All
of the high-voltage power flows through
specific wiring assemblies labeled as such
or covered with a solid orange convolute,
or orange striped tape, or both. Do not
come in contact with these components.
199
High Voltage Battery (If Equipped)

• Do not use this product if the flexiblepower cord or electric vehicle cable has
broken insulation, or any other signs of
damage.
• Do not use this product if the enclosure or the electric vehicle connector is
broken, cracked, open, or shows any
other indication of damage.
Note: Ground this product. If it
malfunctions or breaks down, grounding
provides a path of least resistance for
electric current to reduce the risk of electric
shock. This product comes with a cord
having an equipment grounding conductor
and a grounding plug. Make sure you plug it
into an appropriate outlet that is properly
installed and grounded in accordance with
all local codes and ordinances.
Note: You need to plug the convenience
cord into a dedicated outlet.
Note: Firmly fit the AC wall plug into the
AC outlet. If the connection feels loose,
worn or the AC outlet is damaged, please
have a qualified electrician replace the AC
outlet. Using a convenience cord with a
worn outlet could cause burns, property
damage and increase the risk of electric
shock.
Note: Do not use the 120 volt convenience
cord with an extension cord, two-prong
adapter, surge protector, timer or other
adapter. Convenience Cord
E299688E299688
B
A
C
Power.
A.
Fault.
B.
Check Outlet.
C.
CAUTION: TO REDUCE THE RISK OF
FIRE- Use a three-prong AC outlet that is
properly grounded, 15-20 amps or greater,
and in good condition. Use a dedicated
line. You cannot have other appliances
connected to the same circuit. If you do
not use a dedicated circuit, the circuit
breaker could trip or open. If you do not
have a dedicated circuit, contact a licensed
professional electrician for proper
installation.
Note: Make sure the electrical source meets
the requirements for the high-voltage
batteries to charge.
Make sure that the convenience cord is
completely unwrapped before charging.
Always plug the cord into the AC outlet
before connecting the charged coupler into
the charge port on your vehicle.
Note: When you plug the convenience cord
into an outlet, use the following table to
determine your vehicle charge status. If the
power indicator light is off after plugging in
the convenience cord, use a different outlet.
201
Charging Your Vehicle - Plug-In Hybrid Electric Vehicle (PHEV)
(If Equipped)

E295258
Note: Do not force the charge port door
open or closed. Forcing the door open or
closed damages the charge port.
CHARGE PORT INDICATORS
The charge status indicator around the
charge port indicates the charge status of
the high voltage battery in your vehicle.
Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.
We use the color white as a courtesy light
to help with plugging in and to
acknowledge actions such as plugging in,
unplugging or pressing the charge times
button.
We use the color blue when you plug the
vehicle in and are either charging or waiting
to charge.
We use the color orange to indicate charge
faults.
The charge status indicator displays how
far along the charge is:
• When the bottom zone is pulsing, the charge is between 0-20 percent.
• When the bottom zone illuminates and the next is pulsing, the charge is
between 20-40 percent. • When two zones illuminate and the
next is pulsing, the charge is between
40-60 percent.
• When three zones illuminate and the next is pulsing, the charge is between
60-80 percent.
• When four zones illuminate and the top zone is pulsing, the charge is between
80-100 percent.
• When all zones illuminate, the charge is 100 percent.
E301E301E301E301E301E301E301301330133019719719719719719719719797197
80%-100% state of charge.
A.
60%-80% state of charge.
B.
40%-60% state of charge.
C.
20%-40% state of charge.
D.
0%-20% state of charge.
E.
Note: When charging stops, the charge
status indicator shows all the completed
zones solidly lit up in a blue color for 30
seconds before turning off. For example, if
charging stops at 70 percent, then the
bottom three zones light up solidly to
indicate a battery charge level of at least
60 percent but less than 80 percent.
Charging stops when complete or when
paused due to preferred charge settings or
charge station actions.
204
Charging Your Vehicle - Plug-In Hybrid Electric Vehicle (PHEV)
(If Equipped)