
FUEL TANK CAPACITY - HYBRID ELECTRIC VEHICLE (HEV)/
PLUG-IN HYBRID ELECTRIC VEHICLE (PHEV)
Capacities
Quantity
Variant
14.3 gal (54.2 L)
HEV.
11.1 gal (42 L)
PHEV.
399
Capacities and Specifications

AIR CONDITIONING SYSTEM
CAPACITY AND
SPECIFICATION - 2.5L, HYBRID
ELECTRIC VEHICLE (HEV)/
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV)
WARNING: The air conditioning
refrigerant system contains refrigerant
under high pressure. Only qualified
personnel should service the air
conditioning refrigerant system. Opening
the air conditioning refrigerant system
can cause personal injury.
Use refrigerant and oil that meets the
defined specifications.
If you do not use refrigerant and oil that
meets the defined specifications, it could
result in:
• Component damage that your vehicle warranty does not cover.
• Reduced vehicle performance.
Capacities
Refrigerant Oil
Refrigerant
Variant
4.7 fl oz (140 ml)
18.5 oz (0.525 kg)
HEV.
4.7 fl oz (140 ml)
19.4 oz (0.55 kg)
PHEV.
Materials
Specification
Name
WSS-M17B21-A
R-1234yf Refrigerant(U.S.)
R-1234yf Refrigerant / Frigorigène R-1234yf(Canada)
YN-33-A(U.S.)
HS7Z-19B519-BA(Canada)
WSS-M2C31-B2
Motorcraft® R-1234yf Refrigerant POE Oil(U.S.)
Motorcraft® R-1234yf Refrigerant POE Oil / Huile
POE pour frigorigène R-1234yf Motorcraft®(Canada)
YN-34(U.S. & Canada)
WASHER FLUID SPECIFICATION
Capacities
Quantity
Variant
Fill as required.
All.
402
Capacities and Specifications

Navigation Map Accuracy and
Updates
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
HERE by going to www.here.com. HERE
evaluates all reported map errors and
responds with the result of their
investigation by e-mail.
The navigation system map data may
contain inaccurate or incomplete
information due to the passage of time,
changing circumstances, sources used and
the nature of collecting comprehensive
geographic data, any of which may lead to
incorrect results. Inaccurate speed limit
information, turn restrictions and other
road attributes may affect the determined
route and associated guidance
Annual navigation map updates are
available for purchase through your
dealership. Depending on your purchase
agreement, you might be eligible for free
Map update. You can choose to download
the Map data update onto a USB, order a
USB, or use Wi-Fi to deliver automatic
updates. To update your Map data over
Wi-Fi, your vehicle must be connected to
a Wi-Fi access point. Map Data files are
large, so it is highly recommended to
perform the update when free Wi-Fi is
available otherwise high data rates may
apply. For USB updates, free map update
eligibility, and other details, contact
dealers at 1-866-462-8837 in the United
States and Canada or 01-800-557-5539
in Mexico or visit our local website for more
information.
ELECTRIC VEHICLE
INFORMATION
(IF EQUIPPED)
Power Flow
E304437
The Power Flow information for
your plug-in hybrid vehicle is
available through the Home
screen or under Apps.
Vehicle Operational States
Power will flow to or from the front and
rear wheels depending on operational
state and drive conditions.
• Idling: The vehicle is running and in Park (P). The engine and, or the high voltage
battery are on.
• Electric Driving: The vehicle is running and in Drive (D) or Neutral (N). The
high voltage battery provides power to
the wheels.
• Hybrid Driving: The vehicle is running and in Drive (D) or Neutral (N). The
engine and the high voltage battery
provide power to the wheels.
• Engine Driving: The vehicle is running and in Drive (D) or Neutral (N). The
engine provides power to the wheels.
• Regenerative Braking: The vehicle is running in Drive gear and is slowing
down. Power captured by the
regenerative braking system is sent
back to the high voltage battery.
• Charging: The vehicle is plugged in and the high voltage battery is being
charged.
Engine On Due To
The following conditions help to explain
why the engine is on, and what you can do
to allow all electric operation.
457
SYNC™ 3 (If Equipped)

• Drive Power: The engine is on due toaccelerator pedal pressure or speed
control activation. Reduce pressure on
the accelerator pedal or switch off the
speed control to return to full electric
mode.
• High Speed: The engine is on because the vehicle speed exceeds the level for
full electric operation. Reduce the
speed to return to electric operation.
• Heater Setting: The engine is on because of the heater setting. Reduce
or turn off the heater setting to return
to electric operation.
• Neutral Gear: The engine is on because the vehicle is in Neutral (N). Shift out
of neutral gear to return to electric
operation.
• Engine Cold: The engine is on because it is cold. The vehicle returns to electric
operation once the engine is sufficiently
warm.
• Battery Charging: The engine is on to charge the high-voltage battery. The
vehicle returns to electric operation
once the battery is charged.
• Low Gear: The engine is on because the vehicle is in low gear. Shift out of
low gear to return to electric operation.
• Normal Operation: The engine is on to optimize vehicle operation. The vehicle
returns to electric operation when
possible.
• Low Use: The engine is on to maintain engine oil quality. The vehicle returns
to electric operation when low engine
use mode is complete. See How Does
Low Engine Use Mode Work (page
182). • Engine Braking Active: The engine is on
to provide increased powertrain
braking. This can occur when you turn
on the grade assist feature, when
speed control is on or when driving with
your foot off the accelerator pedal.
Turning off grade assist or speed
control may allow the vehicle to return
to electric operation.
• Battery Temperature: The engine is on due to high or low high-voltage battery
temperature. This is a normal operating
condition. The vehicle returns to
electric operation when possible.
• Drive Mode: The engine is on due to the drive mode selection. Select an
appropriate drive mode for electric only
operation.
Charge Settings
E304452
The Charge Settings information
for your plug-in hybrid vehicle is
available through the Home
screen or under Vehicle Settings. To
Improve your charging experience, your
vehicle has the following convenience
features.
Charge Times
Once you set up Charge Times for a
specific charging location, your vehicle
prioritizes charging based on your preferred
time settings. You can set two preferred
charging time windows for weekdays and
two for weekends. This feature allows you
to take advantage of electric utility rate
plans that offer lower pricing during certain
times of day. Contact your utility company
to see what plans are available.
Note: You can also set up and use these
features using the FordPass app.
458
SYNC™ 3 (If Equipped)

Departure Times
Setting Departure Times allows you to
control charging schedules and have the
vehicle cabin heated or cooled while
plugged in, so your vehicle is ready to drive
when you are. By setting a departure time
your vehicle can use your charge time
settings to minimize your electricity costs
but still prioritize finishing charging before
your scheduled departure. A calendar viewallows you to program two departure times
per day for each day of the week.
Note:
You can also set up and use these
features using the FordPass app.
Charging Status
Displays the present state of the charging
system. See Vehicle Charging Status
(page 128).
Description and Action
Charging Status
Your vehicle is unplugged and starts char-
ging when plugged in.
Will charge when plugged in.
Your vehicle is unplugged at a saved loca-
tion with Charge Times enabled. Charging
is scheduled to start at the time displayed based on your charge time settings. You
must plug in prior to the start time shown for the vehicle to begin charging at that time.
Will wait for preferred charge time.
Your vehicle is plugged in at a saved loca-
tion with Charge Times enabled. Charging
starts at the time displayed, which is based on your Charge Times settings.
Waiting for preferred charge time.
Your vehicle is plugged in and using powerto charge the high voltage battery or run electrical systems.
Charging.
Your vehicle is finished charging.
Charged.
Your vehicle is plugged in and there is a
fault within the vehicle charging system.
Unplug and plug back in. If the fault is still present, contact your dealer.
Vehicle charge fault.
Your vehicle is plugged in and a fault is
detected with the charge station or char-
ging cord. Check the charging cord and the charge station or electrical supply.
Charge station fault.
459
SYNC™ 3 (If Equipped)

Automatic Updates
Select this tile to adjust the automatic
update settings.
Mobile Apps
Select this tile to adjust permissions,
enable, disable, and update mobile apps.
Display
Select this tile to adjust display settings
like brightness and auto dim.
Charge Settings (If Equipped)
Select this tile to adjust the electric vehicle
charge settings.
Voice Control
Select this tile to adjust voice control
settings like command confirmations and
displayed lists.
Navigation (If Equipped)
Select this tile to adjust navigation settings
like map preferences and route guidance.
Multi Contour Seats (If Equipped)
Select this tile to adjust the position and
massage function of your multi contour
seats.
Seats (If Equipped)
Select this tile to adjust the lumbar
function of your seats.
Message Center (If Equipped)
Select this tile to view vehicle messages.
Personal Profiles (If Equipped)
Select this tile to adjust recalled memory
features when using personal profiles.
Valet Mode (If Equipped)
Select this tile to enable and disable valet
mode.
Ambient Lighting (If Equipped)
Select this tile to change the color or
intensity of the interior lighting.
465
SYNC™ 3 (If Equipped)

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com
Web Address (Canada)
www.Accessories.Ford.ca
We will repair or replace any properly
authorized dealer-installed Ford Original
Accessory found to be defective in
factory-supplied materials or workmanship
during the warranty period, as well as any
component damaged by the defective
accessories.
We will warrant your Ford Original
Accessory through the warranty that
provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Ford Licensed Accessories are the
accessory manufacturer's designs. The
manufacturer develops and therefore
warrants Ford Licensed Accessories, and
does not design or test these accessories
to Ford Motor Company engineering
requirements. Contact an authorized Ford
dealer for the manufacturer’s limited
warranty details, and request a copy of the
Ford Licensed Accessories product limited
warranty from the accessory manufacturer. For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
• When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• An authorized dealer needs to install mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
479
Accessories

Less Cost to Properly Maintain Your
Vehicle
The Ford Protect extended service plan
also offers a Premium Maintenance Plan
that covers all scheduled maintenance,
and selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine belts.
• Engine coolant hoses, clamps and o-rings.
• Diesel exhaust fluid replenishment (if equipped).
• Cabin air filter replacement every 20,000 mi (32,000 km) for electric
vehicles only.
Interest Free Finance Options
Just a 5% down payment provides you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232Ford Protect Extended Service
Plan (Canada Only)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
• Rental reimbursement.
• Coverage for cert ain maintenance and
wear items.
• Protection against repair costs after your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. Visit
your local Ford of Canada dealer or
www.ford.ca to find the Ford Protect
extended service plan that is right for you.
481
Ford Protect