2022 FORD ECOSPORT service

After The Free Replacement
Period
The tire (except temporary spare tire)
may still be eligible for a pro rata
replacement for 72 months from date of
original purchase until the tread is worn
down to the tread wear indicators
(2/32nds of an inch or 1.6 mm of tread
remaining.) If an eligible tire becomes
unserviceable under the stipulations of
this Limited Warranty and Adjustment
policy it will be replaced charging the
owner a pro-rated amount. Owner pays
all applicable taxes (including F.E.T.),
mounting and balancing charges.
The replacement tire price will be
determined by multiplying the
percentage of the useable tread worn by
the Dealers Selling Price (excluding all
applicable taxes) at the time of the
adjustment. The useable tread is the
original tread down to the tread wear
indicators (2/32nds of an inch or 1.6 mm
of tread remaining.)
WHAT IS NOT COVERED BY
THIS LIMITED WARRANTY
The Following Are Not
Covered
Road Hazard:Any tire with road hazard
damage, which includes, but is not
limited to: cuts, snags, punctures, bruises,
and impact breaks.
Ride/Vibration: Any ride/vibration
complaint after the first 2/32” (1.6 mm)
of treadwear or 12 months of service,
whichever comes first. Repairs:
If a tire is returned under
complaint and the reason for the tire’s
disablement is in any way associated with
a repair, or with the situation that led to
the repair, the manufacturer’s warranty is
invalidated.
Mileage: Tread wearout up to a
predetermined mileage is not covered
under this policy.
Improper operation or maintenance:
This includes, but is not limited to, effects
caused by:
1. Improper tire inflation and/or
improper load/speed practices:
These practices can cause excessive
operational temperatures and
stresses that exceed the tire’s
capabilities.
2. Improper or insufficient tire
rotation.
3. Improper vehicle alignment.
4. Damage due to:
– Rim irregularities or rim damage.
– Snow chains.
– Vehicle mechanical problems,
including brake problems, and
vehicle wheel alignment.
– Extreme temperature exposure.
– Negligent and abusive driving such as tire spinning, or racing
– Improper tire storage.
– Automotive accident.
– Chemical corrosion or fire.
– Use contrary to the vehicles manufacturer’s tire
recommendations.
– Misuse or misapplication.
General
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CTNA’S OBLIGATIONS
Contact the vehicle dealer from where
you purchased the vehicle. Your tires may
be covered under the vehicle
manufacturer’s limited warranty. If not,
this CTNA Policy applies and
replacement of Eligible Tires can be
made by any vehicle dealer authorized to
handle General brand tire adjustments or
a General brand authorized dealer
(“Authorized Dealer”). CTNA will replace
the tire pursuant to the terms of this
Limited Warranty and Adjustment Policy.
Tires that are replaced under an
adjustment basis under this Limited
Warranty and Adjustment Policy become
the property of CTNA.
OWNER’S OBLIGATIONS
To make an eligible claim under this
Limited Warranty and Adjustment Policy,
the owner must present a claim with the
tire to an Authorized Dealer. For the
nearest Authorized Dealer, consult the
Yellow Pages, the General brand internet
address, or the 800 telephone numbers
shown on the back of this Limited
Warranty and Adjustment Policy. Owner
must present new vehicle registration
form or new vehicle sales invoice
indicating the date of purchase. Owner
will be required to sign the CTNA Limited
Warranty Claim Form or dealer
replacement sales receipt.
Owner is responsible for paying all
applicable taxes set forth under this
Limited Warranty and Adjustment Policy.
Owner is also responsible for paying local
tire-disposal fees and any parts or
service regardless of mileage or months
of service. This includes payment for tire
rotation, alignment, towing, road service,
valve stems and tire repairs.Owner is responsible for maintaining
proper tire air pressure and for proper
maintenance of the tire.
SAFETY WARNING
Ignoring any of the safety and information
contained in this limited warranty and
Adjustment Policy may result in tire
failure, causing serious injury or death.
•
Tire failure due to under inflation/
overloading. Follow vehicle owner’s
manual or tire placard in vehicle for
proper inflation and loading
• Explosion of tire/rim assembly due
to improper tire mounting. Tire
mounting/ demounting can be
dangerous. It should be performed
only by a trained tire specialist using
proper tools and procedures. Prior to
tire mounting/demounting, the Rubber
Manufacturers Association (RMA) wall
charts and manuals should be read to
obtain the proper procedures. The
failure to follow these procedures may
result in faulty positioning of the tire
and/or rim, that may cause the
assembly to burst with force sufficient
to cause injury or death
• Tire failure due to damage. Inspect
your tires frequently for scrapes,
bulges, separations, cuts, snags and
other damage from road hazards.
Damage from impact can occur to the
inner portions of your tire without
being visible to the outside. If you
suspect a tire has been damaged from
striking anything unusual in the road,
you must have the tire removed from
the rim and inspected both inside and
out by a trained tire specialist. Air loss
or unusual tire wear can also be
warning signs that a tire may have
internal damage. If you notice these
conditions, have your tire inspected by
a trained individual.
General
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•Tire failure due to excessive tire
spinning. Avoid tire spinning. The
centrifugal force generated by a
free-spinning tire/rim assembly may
cause a sudden tire explosion
resulting in vehicle damage and/or
serious injury or death. Never exceed
35 mph (55 km/h) as indicated on
your speedometer when your vehicle
is stuck in snow, mud, or sand and
your tire(s) is/are spinning. Use a
gentle backward and forward rocking
motion to free your vehicle for
continued driving. Never stand or
permit anyone else to stand near or
behind a tire spinning while
attempting to push a vehicle that is
stuck.
TEMPORARY SPARE TIRE
OWNERS
CTNA does not recommend any repair to
or reuse of punctured Temporary Spare
Tires.
FOR SERVICE ASSISTANCE
OR INFORMATION
First, contact the nearest General brand
tire dealer. For the nearest General brand
tire dealer, consult the Yellow Pages or, if
for any reason local service or information
is not available, call one of General brand
toll-free Customer Relations numbers:
In United States:
Phone: 1-800-847-3349
Online: www.generaltire.com
CTNA, Inc.
1830 McMillan Park Dr. Fort Mill, SC 29707
In Canada:
Phone: 1-800-461-1776
Online: www.generaltire.ca
CT Canada Inc.
6110 Cantay Rd. Mississauga, ON
L5R 3W5
General
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HIGHWAY AUTO, LIGHT
TRUCK AND SPECIAL
TRAILER TIRE WARRANTY
AND ADJUSTMENT POLICY
(EXCLUDES GOODYEAR®
UNISTEEL® RADIAL LIGHT
TRUCK TIRES)
WHO IS ELIGIBLE?
You are eligible for the benefits of this
Limited Warranty if you meet all the
following criteria:
• You are the owner or authorized agentof the owner of new Goodyear or
Dunlop® highway auto or light truck
tires or Goodyear Special Trailer (ST)
tires supplied as Original Equipment
on your vehicle or trailer.
• Your tires bear Department of Transportation prescribed tire
identification numbers.
• Your tires have been used only on the vehicle on which they were originally
installed according to the vehicle
manufacturer or Goodyear’s
recommendations.
• Your tires were purchased on or after November 1, 2018.
Light truck tires are defined as all tires
identified with the “LT” designation in
the sidewall stamping. e.g.
LT245/75R16.
Special Trailer tires are defined as all
tires identified with the “ST” designation
in the sidewall stamping, e.g.
ST235/80R16.
WHAT IS COVERED AND FOR
HOW LONG?
FREE TIRE REPLACEMENT
Any new Goodyear or Dunlop highway
radial auto, radial light truck tire or
Goodyear Special Trailer (ST) tire,
covered by this policy, removed from
service due to a covered warranty
condition during the first 2/32" (1.6 mm)
of usable tread or twelve months from
date of purchase, whichever comes first,
will be replaced with a comparable new
Goodyear or Dunlop tire at no charge,
including mounting and balancing.
(Without proof of purchase the date of
manufacture will be used to determine
eligibility.)
ALL OTHER HIGHWAY AUTO
OR LIGHT TRUCK TIRES
Any new Goodyear or Dunlop highway
auto or light truck tire, other than radial
auto, radial light truck tires, removed from
service due to a covered warranty
condition during the first 1/32” (0.8 mm)
of usable treadwear will be replaced with
a comparable new Goodyear or Dunlop
tire at no charge, including mounting and
balancing.
TEMPORARY SPARE TIRES
Any Goodyear or Dunlop temporary spare
tire removed from service due to a
covered warranty condition during the
first 50% of usable treadwear (1/32"
[0.8 mm]) will be replaced with a
comparable new Goodyear or Dunlop
temporary spare tire at no charge,
including mounting.
Goodyear & Dunlop
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PRORATED ADJUSTMENT
Tires not eligible for free replacement
that are removed from service due to a
covered warranty condition will be
replaced with a comparable new
Goodyear or Dunlop tire on a prorated
basis for up to six (6) years from the date
of original new tire purchase or when the
treadwear indicators become visible
(worn to 2/32” [1.6 mm]), whichever
occurs first. (Without proof of purchase
the date of manufacture will be used to
determine eligibility.)
HOW WILL PRORATED
CHARGES BE CALCULATED?
Replacement price will be calculated by
multiplying the tire’s advertised retail
selling price at the time of adjustment by
the percentage of usable original tread
that has been worn off. You pay for
mounting and balancing, and an amount
equal to the current Federal Excise Tax
(F.E.T. – U.S. only) and any other
applicable taxes and government
mandated charges.
EXAMPLE: If your disabled tire had an
original 8/32” (6.4 mm) of usable
treadwear and is worn to 4/32” (3.2 mm)
of usable tread remaining, you have used
50% and therefore must pay 50% of the
advertised retail selling price of the
comparable tire.
In addition, you must pay an amount
equal to the full current Federal Excise
Tax (U.S. only) or any other applicable
taxes and government-mandated
charges for the comparable new
replacement tire at the time of
adjustment. If the price of the new
comparable tire is $130.00, the cost to
you would be $65.00 plus F.E.T. (U.S.
only) plus any other applicable taxes and
government-mandated charges.
WHAT IS A COMPARABLE
TIRE?
A “comparable” new Goodyear or Dunlop
tire will be the same brand tire and may
either be the same line of tire or, in the
event that the tire is not available, the
same brand tire with the same basic
construction and similar performance
attributes with a different sidewall or
tread configuration. If a higher priced tire
is accepted as replacement, the
difference in price will be at an additional
charge to you. Any replacement tire
provided pursuant to this warranty will be
covered by the warranty in effect at the
time of replacement.
ADDITIONAL PROVISIONS
A tire has delivered its full original tread
life and the coverage of this limited
warranty ends when the treadwear
indicators become visible (worn to 2/32”
[1.6 mm]), or six (6) years from the date
of new tire purchase, whichever occurs
first. (Without proof of purchase the date
of manufacture will be used to determine
eligibility.)
LIMITATIONS
This limited warranty is applicable only in
the United States and Canada.
WHAT IS NOT COVERED BY
THIS WARRANTY?
This limited warranty does not cover the
following:
• Tires submitted for ride disturbancecomplaints that are worn beyond the
first 2/32” (1.6 mm) tread depth or
tires submitted for ride disturbance
due to damaged wheels or any vehicle
condition.
Goodyear & Dunlop
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• Goodyear does not warrant or givecredit in any adjustment transaction
for any kind of material added to a tire
(e.g., tire fillers, sealants, balancing
substances) after the tire leaves a
factory producing Goodyear or Dunlop
tires, nor will it adjust any tire that has
failed as a result of adding such
material.
• Irregular wear or damage due to mechanical condition of the vehicle,
improper inflation, overloading, high
speed spin-up, misapplication,
misuse, negligence, racing, use of tire
chains, improper mounting or
demounting, improper repair, wreck,
collision or fire.
• Road hazards (includes, but not limited to, punctures, cuts, snags,
impact breaks, etc.).
• Any tire that, after leaving a factory producing Goodyear or Dunlop tires,
has been intentionally altered to
change its appearance (e.g., white
inlay on a black tire or regrooved).
• Tires with weather-cracking that were purchased more than four (4) years
prior to presentation for adjustment
or, if purchase date cannot be verified,
manufactured more than four years
prior to presentation for adjustment.
• Temporary spare tires used on vehicles used in racing and on
passenger cars in special applications
such as police pursuit service.
• Goodyear Unisteel Commercial Radial Light Truck Tires.
• Tires removed from service due to improper repairs.
• Tires supplied as Original Equipment are not eligible for any tread life
warranty consideration. • Cosmetic weather checking.
• Low tire pressure-monitoring system –
refer to vehicle manufacturer’s
warranty.
• Ultra high-performance summer tires are not recommended for winter use,
and tread or shoulder cracking on
those tires resulting from winter use
will not be covered under our warranty.
WHAT ARE YOUR LEGAL
RIGHTS?
No Representative or Dealer has authority
to make any representation, promise or
agreement on behalf of Goodyear, except
as stated herein. Any tire, no matter how
well constructed, may fail in service or
otherwise become unserviceable due to
conditions beyond the control of the
manufacturer. Under no circumstances is
this warranty a representation that a tire
failure cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU
OF, AND GOODYEAR HEREBY DISCLAIMS,
ANY AND ALL OTHER WARRANTIES AND
REPRESENTATIONS, EXPRESS OR
IMPLIED, INCLUDING WITHOUT
LIMITATION ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND NO OTHER
WARRANTY OR REPRESENTATION OF
ANY KIND IS MADE BY GOODYEAR OR
SHALL BE IMPLIED BY LAW.
Goodyear & Dunlop
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LIMITATION OF DAMAGES: IN NO EVENT
AND UNDER NO CIRCUMSTANCE SHALL
GOODYEAR BE LIABLE TO THE BUYER
FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL, LOST
PROFIT, LOSS OF BUSINESS, LOSS OF
GOODWILL OR REPUTATION, PUNITIVE
OR OTHER DAMAGE, COST (INCLUDING
FOR REPLACEMENT TRANSPORTATION),
EXPENSE OR LOSS OF ANY KIND. SOME
STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
This warranty gives you specific legal
rights and you may also have other rights
that vary from state to state or province
to province.
HOW DO YOU OBTAIN AN
ADJUSTMENT?
A. You must present the tire to beadjusted to an authorized
Goodyear or Dunlop service facility.
Tires replaced on an adjustment
basis become the property of The
Goodyear Tire & Rubber Company,
Goodyear Dunlop Tires North
America, Ltd. or Goodyear Canada
Inc.
B. You must pay for taxes and any additional services you order at the
time of adjustment plus any
additional service that may be
unique to your application, e.g., Tire
Pressure-Monitoring System. C. You must submit your claim on an
approved claim form supplied by an
authorized Goodyear or Dunlop
service facility. The form must be
filled out completely and signed,
where you, the owner, or your
authorized agent presented the tire
for adjustment.
You must go to an authorized Goodyear or
Dunlop outlet for replacement tires and
all warranty service.
SAFETY WARNINGS
Property damage, serious injury or death
may result from:
•TIRE FAILURE DUE TO
UNDERINFLATION/
OVERLOADING/
MISAPPLICATION. Follow the
vehicle owner’s manual or tire placard
in vehicle.
• TIRE FAILURE DUE TO IMPACT
DAMAGE/IMPROPER
MAINTENANCE. Tires should be
inspected regularly by a qualified
technician for signs of damage, such
as punctures or impacts.
• TIRE FAILURE DUE TO IMPROPER
REPAIRS. See U.S. Tire Manufacturers
Association (USTMA) established
repair procedures at www.ustires.org
and/or go to www.goodyear.com for
information on proper repair
procedures.
• EXPLOSION OF TIRE/RIM
ASSEMBLY DUE TO IMPROPER
MOUNTING. Only specially trained
persons should mount tires.
• FAILURE TO MOUNT RADIAL TIRES
ON APPROVED RIMS.
Goodyear & Dunlop
26

Tire Pressure Monitoring
System Alert
Refer to your vehicle Owner’s Manual for
more information on what to do if the tire
pressure warning system activates.
WARNING!
If the tire pressure-monitoring
system signals an alert, follow
these safety precautions to prevent
a loss of vehicle control that could
result in serious personal injury or
death:
• Slow your speed. Do not exceed50 mph (80 km/h).
• Avoid hard cornering, hard braking and severe handling
maneuvers.
• Avoid potholes and other road hazards.
Remember that when your tires
have lost air pressure, your
vehicle’s handling capability is
reduced, particularly during severe
maneuvers.
To Prolong Tire Life During A
System Alert
The Goodyear or Dunlop Run-Flat tire
can be driven at low or zero air pressure
(refer to your vehicle Owner’s Manual for
these limitations). To help prolong the
life of a tire operating under low-inflation
conditions, drive at a speed as far below
50 mph (80 km/h) as possible. Also,
drive the shortest distance possible
before obtaining tire service. Taking these
precautions will increase the chance that
your tire will be repairable.
Service After A System Alert
To obtain service after operating under
low-inflation conditions, contact your
Goodyear or Dunlop Run-Flat service
facility. Trained service personnel will
inspect your tires to determine if they are
in need of repair or replacement. To locate
the nearest authorized Goodyear or
Dunlop Run-Flat service facility, call
1-800-GOODYEAR (1-800-466- 3932).
WARNING!
Because of the unique
characteristics of Run-Flat tires, the
wheels on which they are mounted
and your vehicle’s tire pressure
monitoring system, all tire service
work other than routine inflation
maintenance and external
inspections must be performed by
service personnel at a Goodyear or
Dunlop Run-Flat service facility.
WARNING!
Do not attempt to mount or
demount Run-Flat tires yourself;
serious injury or death could result.
Only specially trained persons
should mount, demount and repair
Run-Flat tires, and more than 40 psi
(270 kPa) may be required to seat
beads. A safety cage and clip-on
extension air hose must be used if
more than 40 psi (270 kPa) is need
to seat beads.
Goodyear & Dunlop
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