VEHICLE IDENTIFICATION
NUMBER
LOCATING THE VEHICLE
IDENTIFICATION NUMBER
The vehicle identification number is on the
left-hand side of the instrument panel.
Note:
In the illustration, XXXX is
representative of your vehicle identification
number.
VEHICLE IDENTIFICATION
NUMBER OVERVIEW
The vehicle identification number contains
the following information: World manufacturer identifier.
A
Brake system, gross vehicle
weight rating, restraint devices
and their locations.
B
Make, vehicle line, series, body
type.
C
Engine or motor type.
D
Check digit.
E
Model year.
F
Assembly plant.
G
Production sequence number.
H
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 202010, Second-Printing Vehicle IdentificationE311767 E142477
CONNECTED VEHICLE
REQUIREMENTS
Connected service and related feature
functionality requires a compatible vehicle
network.
Some remote features require additional
service activation. Log in to your Ford
account for details. Some restrictions, third
party terms and message or data rates
may apply.
CONNECTED VEHICLE
LIMITATIONS
Evolving technology, cellular networks, or
regulations could affect functionality and
availability, or continued provision of some
features. These changes could even stop
some features from functioning.
CONNECTING THE VEHICLE TO
A MOBILE NETWORK
WHAT IS THE MODEM
The modem allows access to a
range of features built into your
vehicle. ENABLING AND DISABLING THE
MODEM
1. Press Settings.
2. Press
FordPass Connect.
3. Press
Connectivity Settings.
4. Switch connectivity features on or off.
DISABLING THE CONNECTIVITY
DEVICE
To disable the connectivity device, contact
the Ford Customer Relationship Center.
CONNECTING FORDPASS TO THE
MODEM
1. Make sure that the modem is enabled using the vehicle settings menu.
2. Open the FordPass app on your device
and log in.
3. Add your vehicle or select your vehicle if already added.
4. Select the option to activate your vehicle.
5. Make sure that the name on the screen
matches the name shown in your
FordPass account.
6. Confirm that FordPass account is connected to the modem.
CONNECTED VEHICLE – TROUBLESHOOTING
CONNECTED VEHICLE – FREQUENTLY ASKED QUESTIONS Possible Cause and Resolution
Symptom
I cannot confirm the
connection of my FordPass
account to the modem. –
Modem is not enabled.
•Switch vehicle connectivity on.
– Weak network signal.
•Move your vehicle closer to a place where the
network signal is not obstructed.
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Accessing the Sound Settings
Press the button to adjust the
sound settings. You can also
activate and set the sensitivity
of the adaptive or speed compensated
volume.
Accessing the System Settings Press the button.
Adjusting the Volume Turn to adjust the volume.
Changing Radio Stations
Auto or Manual tuning.
A
Station name tuning.
B Note:
You can change between auto or
manual tuning with the rotary control using
the system settings.
Note: You can change radio stations using
the seek buttons.
Note: You can recall radio stations using
the numeric preset buttons.
Pausing or Playing Media In media mode, press and
release the button to pause
playback. Press the button again
to resume playback.
In radio mode, press the button to mute
the signal. Press the button again to
restore the signal.
Returning to the Previous Screen Press and release the button.
Scrolling Through the Menu
Options Selecting Media
Press the button to select media
mode.
Repeatedly press the button, or
rotate the right-hand rotary control to
scroll through the available media sources.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 202010, Second-Printing Audio System (If Equipped)E280315 E260697 E260687
A
B E281480 E260782 E100027
Selecting a Menu Option
Selecting the Radio
Press the button to select radio
mode.
Press the button again to display
the available radio sources. Repeatedly
press the button, or rotate the right-hand
rotary control to scroll through the
available radio sources.
Setting a Memory Preset
Tune to a station then press and hold one
of the numbered memory preset buttons.
The audio mutes briefly while the system
saves the station and returns once the
station is stored. Switching the Audio Unit On and
Off Press and release the button.
Using a Cell Phone
Press the button to either
answer an incoming phone call
or to make a phone call.
Press and hold the button to end
a phone call.
Using Seek, Fast Forward and
Reverse Press and release the button to
skip to the next track.
Press and hold the button to fast
forward through the track. Press and release the button to
return to the beginning of a track.
Repeatedly press the button to
return to previous tracks.
Press and hold the button to rewind.
In radio mode, select a frequency band and
press and release either button. The
system stops at the first station it finds in
that direction.
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In satellite radio mode, press and release
to select the next or previous satellite radio
station. If you select a specific category,
such as jazz, rock or news, press to find the
next or previous station in the category you
select.
DIGITAL RADIO
Note:
HD Radio broadcasts are not
available in all markets.
HD Radio technology is the digital
evolution of analog AM/FM radio. Your
system has a special receiver that allows
it to receive digital broadcasts, where
available, in addition to the analog
broadcasts, it already receives. Digital
broadcasts provide a better sound quality
than analog broadcasts with free,
crystal-clear audio and no static or
distortion. For more information, and a
guide to available stations and
programming, please visit
www.hdradio.com.
When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the HD Radio logo on your
screen. When this logo is available, you
may also see Title and Artist fields
on-screen. The multicast indicator appears in FM
mode, only, if the current station is
broadcasting multiple digital broadcasts.
The highlighted numbers signify available
digital channels where new or different
content is available. HD1 signifies the main
programming status and is available in
analog and digital broadcasts. Other
multicast stations, HD2 through HD7, are
only available digitally.
When HD Radio broadcasts are active, you
can access the following functions:
•
Memory presets allow you to save an
active channel as a memory preset.
Touch and hold a memory preset slot
until the sound returns. There is a brief
mute while the radio saves the station.
Sound returns when finished. When
switching to an HD2 or HD3 memory
preset, the sound mutes before the
digital audio plays, because the system
has to reacquire the digital signal.
Note: As with any saved radio station, you
cannot access the saved station if your
vehicle is outside the station ’s reception
area.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 202010, Second-Printing Audio System
(If Equipped)
SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term,
which begins on the date of sale or lease
of your vehicle. See an authorized dealer
for availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
complete list of SiriusXM satellite radio
channels, and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. When in
satellite radio mode, tune to channel 0.
Troubleshooting Action
Condition
Message
No action required. This
message should disappear
shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring…
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
There is an internal module
or system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer
available.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SiriusXM satellite or Siri-
usXM tower to your vehicle
antenna.
No Signal
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating…
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Vehicle with SYNC only
United States and Mexico
FCC ID: KMHSG1G1
IC: 1422A-SG1G1
Mexico
Model: KMHSG1P1
NOM-121-SCT1-2009
The operation of this equipment is subject
to the following two conditions: (1) This
equipment or device may not cause
harmful interference, and (2) this
equipment or device must accept any
interference, including interference that
may cause undesired operation.
Vehicle with SYNC with
Touchscreen/My Touch
FCC ID: KMHSYNCG2
IC: 1422A-SYNCG2
This device complies with Part 15 of the
FCC Rules and with RSS-210 of Industry
Canada. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference, and
(2) this device must accept any
interference received, including
interference that may cause undesired
operation.
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
The antenna used for this transmitter must
not be co-located or operating in
conjunction with any other antenna or
transmitter.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 202010, Second-Printing Appendices
Connected Vehicle –
Troubleshooting........................................235
Connected Vehicle – Frequently Asked Questions......................................................... 235
Connecting a Bluetooth® Device...........241
Connecting the Vehicle to a Mobile Network........................................................235
Connecting FordPass to the Modem.........235
Disabling the Connectivity Device...............235
Enabling and Disabling the Modem...........235
What Is the Modem.......................................... 235
Coolant Check See: Engine Coolant Check............................ 169
Cooling System Capacity and Specification
...............................................227
Crash Sensors and Airbag Indicator.......40
Cruise Control
................................................109
Cruise Control Indicators............................110
Cruise Control - Vehicles With: Adaptive Cruise Control
...............................................49
Cruise Control - Vehicles With: Cruise Control............................................................49
Customer Assistance
..................................149
Customer Information...............................259
Radio Frequency Certification
Labels................................................................ 259
D
Data Recording
..................................................9
Daytime Running Lamps.............................54
Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)
............53
Digital Radio..................................................239
Direction Indicators.......................................54
Doors and Locks.............................................45
Driver Alert.......................................................118
Driver and Passenger Airbags...................36
Driving Aids......................................................118
Driving Hints....................................................141
Driving Through Water
................................142
DRL See: Daytime Running Lamps......................... 54
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)................53 E
Economical Driving.......................................141
Electromagnetic Compatibility
..............263
Emission Law...................................................92
End User License Agreement.................266
Engine Block Heater
.....................................84
Engine Coolant Check................................169
Engine Emission Control.............................92
Engine Immobilizer See: Passive Anti-Theft System..................... 48
Engine Oil Capacity and Specification...............................................226
Engine Oil Check
...........................................167
Engine Oil Dipstick........................................167
Engine Specifications.................................223
Environment......................................................17
Essential Towing Checks...........................134
Event Data Recording See: Data Recording.............................................. 9
Exterior Mirrors
.................................................57
F
Fastening the Seatbelts
................................31
Flat Tire See: Changing a Road Wheel......................... 217
Floor Mats........................................................142
Ford Credit
.........................................................14
Ford Protect...................................................249
Fuel and Refueling
........................................86
Fuel Consumption.........................................90
Fuel Filter
.........................................................180
Fuel Quality - E85..........................................86
Fuel Quality - Gasoline................................88
Fuel Shutoff
....................................................145
Fuel Tank Capacity......................................228
Fuses.................................................................155
Fuse Specification Chart...........................155
G
Gauges...............................................................59
Gearbox See: Transmission............................................... 96
General Information on Radio Frequencies...................................................42
General Maintenance Information.........251
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 202010, Second-Printing Index