Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. Thisprogram is eligible within Canada or thecontinental United States.
The service is available 24 hours a day,seven days a week.
This program is separate from the NewVehicle Limited Warranty, but the coverageis concurrent with the powertrain coverageperiod of your vehicle. Canadian roadsidecoverage and benefits may differ from theU.S. coverage.
If you require more information, please callus in Canada at 1-800-665-2006, or visitour website at www.ford.ca.
SWITCHING THE HAZARD
FLASHERS ON AND OFF
The hazard flasher button is onthe instrument panel. Press thebutton to switch the hazardflashers on if your vehicle is creating asafety hazard for other road users.
When you switch the hazard flashers on,all front and rear direction indicators flash.
Note:The hazard flashers operate whenthe ignition is in any position, or if the key isnot in the ignition. The battery loses chargeand could have insufficient power to restartyour vehicle.
Press the button again to switch them off.
JUMP STARTING THE VEHICLE
JUMP STARTING PRECAUTIONS
WARNING: Batteries normallyproduce explosive gases which cancause personal injury. Therefore, do notallow flames, sparks or lightedsubstances to come near the battery.When working near the battery, alwaysshield your face and protect your eyes.Always provide correct ventilation.
WARNING: Keep batteries out ofreach of children. Batteries containsulfuric acid. Avoid contact with skin,eyes or clothing. Shield your eyes whenworking near the battery to protectagainst possible splashing of acidsolution. In case of acid contact with skinor eyes, flush immediately with water fora minimum of 15 minutes and get promptmedical attention. If acid is swallowed,call a physician immediately.
WARNING: Use only adequatelysized cables with insulated clamps.
WARNING: Make sure that thecables are clear of any moving parts andfuel delivery system parts.
WARNING: Connect batteries withonly the same nominal voltage.
WARNING: If the engine is runningwhile the hood is open, stay clear ofmoving engine components. Failure tofollow this warning could result in seriouspersonal injury or death.
Do not attempt to push-start an automatictransmission vehicle. This could causetransmission damage.
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OVERRIDING POST IMPACTBRAKING
You can override post impact braking bypressing the brake or accelerator pedal.
POST IMPACT BRAKINGINDICATORS
It flashes when a post impactbraking event is occurring.
AUTOMATIC CRASH SHUTOFF
WHAT IS AUTOMATIC CRASHSHUTOFF
The automatic crash shutoff is designedto stop the fuel going to the engine in theevent of a moderate or severe crash.
Note:Not every impact causes a shutoff.
AUTOMATIC CRASH SHUTOFFPRECAUTIONS
WARNING: If your vehicle has beeninvolved in a crash, have the fuel systemchecked. Failure to follow this instructioncould result in fire, personal injury ordeath.
RE-ENABLING YOUR VEHICLE
1.Switch the ignition off.
2.Attempt to start your vehicle.
3.Switch the ignition off.
4.Attempt to start your vehicle.
Note:If your vehicle does not start after thethird attempt, have your vehicle checked assoon as possible.
RECOVERY TOWING
ACCESSING THE FRONT TOWINGPOINT
WARNING: Using recovery hooksis dangerous and should only be done bya person familiar with proper vehiclerecovery safety practices. Improper useof recovery hooks may cause hook failureor separation from the vehicle and couldresult in serious injury or death.
WARNING: Slowly remove theslack from the recovery strap prior topulling. Failure to do so can introducesignificantly higher loads which cancause the recovery hooks to break off, orthe recovery strap to fail which can causeserious injury or death.
WARNING: Never link two strapstogether with a clevis pin. These heavymetal objects could become projectilesif the strap breaks and can cause seriousinjury or death.
Front recovery hooks.A.
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TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towingyour vehicle. Failure to follow thisinstruction could result in vehicle damagenot covered by the vehicle warranty.
Note:Make sure you properly secure yourvehicle to the tow vehicle.
Note:If you are unsure of the vehicle’sconfiguration, contact an authorized dealer.
RECREATIONALLY TOWING
YOUR VEHICLE - MANUAL
TRANSMISSION
WARNING: Do not disconnect thebattery when recreationally towing yourvehicle. This prevents the transfer casefrom shifting properly and could causethe vehicle to roll, even if thetransmission is in gear.
WARNING: Placing the transfercase in its neutral position could causeyour vehicle to freely roll. Make sure youpress and hold the brake pedal and thevehicle is in a secure, safe position whenyou place the transfer case in its neutralposition.
Follow these guidelines if you have a needfor recreational towing. An example ofrecreational towing would be towing yourvehicle behind a motorhome. Theseguidelines are to make sure that you donot damage the transmission.
You can only tow your vehicle with all fourwheels on the ground by placing thetransfer case in its neutral position byengaging the recreational tow feature.Perform the following steps afterpositioning your vehicle behind the towvehicle and properly securing themtogether.
Note:Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering your vehicle.
Note:Failure to put the transfer case in itsneutral position can damage vehiclecomponents.
Note: You can check the towing status atany time by opening the driver door orturning the ignition to the accessory or onposition.Neutral Tow Enabled LeaveTransmission in Neutral appears in theinstrument cluster display to confirm youcan recreationally tow your vehicle.
Note:If your vehicle has an anti-theftalarm, make sure you switch perimetersensing on when towing.
Note:A tone could sound for up to 30minutes if you recreationally tow with thedoors removed.
Switching Neutral Tow On
1.Switch your vehicle to accessory modeby pressing the push button ignitionswitch without pressing any pedals.
2.Press the 2H button on the four-wheeldrive mode control.
3.Leave the gearshift lever in the neutralposition and fully press and hold boththe clutch and the brake pedal.
4.Using the instrument cluster controlson the steering wheel, select Settings.
5.Select Neutral Tow.
6.Press and hold the OK button until aconfirmation message appears in theinformation display.
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Note: If completed successfully, theinformation display shows Neutral TowEnabled Leave Transmission in Neutral.This indicates that your vehicle is safe totow with all wheels on the ground.
Note:If you do not see a confirmationmessage in the instrument cluster display,you must perform the procedure again fromthe beginning.
Note:You may hear noise as the transfercase shifts into its neutral position. This isnormal.
7.Release both the clutch and the brakepedals and leave the gearshift lever inthe neutral position.
8.Switch your vehicle off by pressing thepush button ignition switch oncewithout pressing any pedals.
Switching Neutral Tow Off
1.With your vehicle properly secured tothe tow vehicle, switch your vehicle toaccessory mode by pressing the pushbutton ignition switch without pressingany pedals.
2.Starting with both the brake and clutchpedal released, fully press and holdboth pedals at the same time forapproximately seven seconds.Continue holding both pedals until theinstrument cluster display shows 2Hand Neutral Tow Disabled.
Note:If completed successfully, theinstrument cluster displays 2H and NeutralTow Disabled.
Note:You must perform the switchingneutral tow on and switching neutral towoff procedures again from the beginning ifthe indicator light and message do notdisplay.
Note:You may hear a noise as the transfercase shifts out of its neutral position. Thisis normal.
3.Release the pedals.
4.Apply the parking brake, thendisconnect your vehicle from the towvehicle.
5.Release the parking brake, start yourvehicle, and shift into either a forwardor a reverse gear to make sure thetransfer case is out of the neutral towposition.
6.If the transfer case did not successfullyshift out of its neutral position, set theparking brake. Have your vehiclechecked as soon as possible.
Resolving the Shift Delayed DriveForward Message
1.Fully press and hold both the brake andthe clutch pedals.
2.Press the push button ignition switch.
3.With the vehicle running, shift into aforward gear and release the clutch.Let the vehicle roll forward up to 3 ft(1 m).
Note:You may hear a noise as the transfercase shifts out of its neutral position. Thisis normal.
4.Make sure the instrument clusterdisplays Neutral Tow Disabled.
RECREATIONALLY TOWING
YOUR VEHICLE - AUTOMATIC
TRANSMISSION
WARNING: Do not disconnect thebattery when recreationally towing yourvehicle. This prevents the transfer casefrom shifting properly and could causethe vehicle to roll, even if thetransmission is in park (P).
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WARNING: Placing the transfercase in its neutral position could causeyour vehicle to freely roll. Make sure youpress and hold the brake pedal and thevehicle is in a secure, safe position whenyou place the transfer case in its neutralposition.
Follow these guidelines if you have a needfor recreational towing. An example ofrecreational towing would be towing yourvehicle behind a motorhome. Theseguidelines are to make sure that you donot damage the transmission.
You can only tow your vehicle with all fourwheels on the ground by placing thetransfer case in its neutral position byengaging the recreational tow feature.Perform the following steps afterpositioning your vehicle behind the towvehicle and properly securing themtogether.
Note:Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering your vehicle.
Note:Failure to put the transfer case in itsneutral position can damage vehiclecomponents.
Note: You can check the towing status atany time by opening the driver door orturning the ignition to the accessory or onposition.Neutral Tow Enabled LeaveTransmission in Neutral appears in theinstrument cluster display to confirm youcan recreationally tow your vehicle.
Note:If your vehicle has an anti-theftalarm, make sure you switch perimetersensing on when towing.
Note:A tone could sound for up to 30minutes if you recreationally tow with thedoors removed.
Switching Neutral Tow On
1.Switch your vehicle to accessory modeby pressing the push button ignitionswitch without pressing any pedals.
2.Press the 2H button on the four-wheeldrive mode control.
3.Fully press and hold the brake pedaland shift the transmission to neutral(N).
4.Using the instrument cluster controlson the steering wheel, select Settings.
5.Select Neutral Tow.
6.Press and hold the OK button until aconfirmation message appears in theinformation display.
Note: If completed successfully, theinformation display shows Neutral TowEnabled Leave Transmission in Neutral.This indicates that your vehicle is safe totow with all wheels on the ground.
Note:If you do not see a confirmationmessage in the instrument cluster display,perform the procedure again from thebeginning.
Note:You may hear noise as the transfercase shifts into its neutral position. This isnormal.
7.Release the brake pedal and leave thetransmission in neutral (N).
8.Switch your vehicle off by pressing thepush button ignition switch oncewithout pressing any pedals.
Switching Neutral Tow Off
1.With your vehicle properly secured tothe tow vehicle, switch your vehicle toaccessory mode by pressing the pushbutton ignition switch without pressingany pedals.
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2.Starting with the brake pedal releasedand the transmission in neutral (N),fully press and hold the brake pedal forapproximately seven seconds and shiftthe transmission to park (P). Continueholding the brake pedal until theinstrument cluster display shows 2Hand Neutral Tow Disabled.
Note:If completed successfully, theinstrument cluster displays 2H and NeutralTow Disabled.
Note:Perform the switching neutral towon and switching neutral tow off proceduresagain from the beginning if the indicatorlight and message do not display.
Note:You could hear a noise as the transfercase shifts out of its neutral position. Thisis normal.
3.Release the brake pedal.
4.Apply the parking brake, thendisconnect your vehicle from the towvehicle.
5.Release the parking brake, start yourvehicle, and shift into either drive (D)or reverse (R) to make sure the transfercase is out of the neutral tow position.
6.If the transfer case did not successfullyshift out of its neutral position, set theparking brake. Have your vehiclechecked as soon as possible.
Resolving the Shift Delayed DriveForward Message
1.Fully press and hold the brake pedal.
2.Press the push button ignition switch.
3.With the vehicle running, shift into drive(D). Let the vehicle roll forward up to3 ft (1 m).
Note:You could hear a noise as the transfercase shifts out of its neutral position. Thisis normal.
4.Make sure the instrument clusterdisplays Neutral Tow Disabled.
EMERGENCY TOWING
If you need to tow your vehicle, contact aprofessional towing service or, if you are amember of a roadside assistance program,your roadside assistance service provider.
TOWING YOUR VEHICLE – TROUBLESHOOTING
TOWING YOUR VEHICLE – INFORMATION MESSAGES
DescriptionMessage
The transfer case is in the neutral position and your vehicleis safe to tow with all four wheels on the ground.Neutral Tow EnabledLeave Transmission inNeutral
There is a transfer case gear tooth blockage present. Withyour vehicle on, shift the transmission into drive (D) and letthe vehicle roll forward, up to 3 ft (1 m).
Shift Delayed DriveForward
The transfer case is not in the neutral position and your vehicleis not safe to tow with all four wheels on the ground.Neutral Tow Disabled
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Protected ComponentRatingItem
Steering column controlmodule.7.5 A13
Instrument cluster module.
Not used (spare).15 A14
Not used (spare).15 A15
Not used.—16
Not used (spare).7.5 A17
Not used (spare).7.5 A18
Ignition switch.5 A19Headlamps.
Telematics modem.5 A20
In-vehicle temperature andhumidity sensor.5 A21
Not used.5 A22
Not used (spare).30 A23
Not used (spare).30 A24
Not used (spare).20 A25
Not used (spare).30 A26
Not used (spare).30 A27
Not used (spare).30 A28
Not used (spare).15 A29
Brake on-off switch.5 A30
Terrain management switch.10 A31Integrated control panelswitch.Driveline and chassiscontrols switch panel.12 inch center display.Radio frequency receivermodule.
Audio control module.20 A32
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HOW DOES THE BATTERYMANAGEMENT SYSTEM WORK
If excessive battery drain is detected, thesystem temporarily disables someelectrical systems to protect the battery.
Systems included are:
•Heated rear window.
•Heated seats.
•Climate control.
•Heated steering wheel.
•Audio unit.
•Navigation system.
A message could appear in the informationdisplay to alert you that battery protectionactions are active. This message is only fornotification that an action is taking place,and not intended to indicate an electricalproblem or that the battery requiresreplacement.
BATTERY MANAGEMENT SYSTEMLIMITATIONS
After battery replacement, or in somecases after charging the battery with anexternal charger, the battery managementsystem requires eight hours of vehicle sleeptime to relearn the battery state of charge.During this time, your vehicle must remainfully locked with the ignition switched off.
Note:Prior to relearning the battery stateof charge, the battery management systemcould temporarily disable some electricalsystems.
Electrical Accessory Installation
To make sure the battery managementsystem works correctly, do not connect anelectrical device ground connectiondirectly to the battery negative post. Thiscan cause inaccurate measurements ofthe battery condition and potentialincorrect system operation.
Note:If you add electrical accessories orcomponents to the vehicle, it couldadversely affect battery performance anddurability. This could also affect theperformance of other electrical systems inthe vehicle.
RESETTING THE BATTERYSENSOR
When you install a new battery, reset thebattery sensor by doing the following:
1.Switch the ignition on, and leave theengine off.
Note:Complete Steps 2 and 3 within 10seconds.
2.Flash the high beam headlamps fivetimes, ending with the high beams off.
3.Press and release the brake pedal threetimes.
The battery warning lamp flashes threetimes to confirm that the reset issuccessful.
RECYCLING AND DISPOSING OFTHE 12V BATTERY
Make sure that you dispose ofold batteries in anenvironmentally friendly way.Seek advice from your local authorityabout recycling old batteries.
12V BATTERY –
TROUBLESHOOTING
12V BATTERY – WARNING LAMPS
If it illuminates when the greenready to drive indicator isactivated, this indicates yourvehicle requires service. Have your vehiclechecked as soon as possible.
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