294
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental at vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. FCA US LLC's
authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an authorized
dealer is unable to resolve the concern, you may
contact FCA US LLC's Customer Assistance center.
Any communication to FCA US LLC's customer
center should include the following information:
Owner's name and address
Owner's telephone number (home, mobile and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (888) 242-6342
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
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299
INDEX
A
About Your Brakes......................................... 289Adaptive Cruise Control (ACC) (Cruise
Control)............................................................ 94Adding Engine Coolant (Antifreeze)............... 248Adding Fuel.................................................... 111Adding Washing Fluid.................................... 241Additives, Fuel............................................... 290Advance Phone Connectivity......................... 160Air Bag........................................................... 196Air Bag Operation...................................... 197Driver Knee Air Bag................................... 198Enhanced Accident Response......... 201, 234Event Data Recorder (EDR)....................... 234Front Air Bag............................................. 196If Deployment Occurs................................ 201Knee Impact Bolsters................................ 197Maintaining Your Air Bag System.............. 204Maintenance............................................. 204Redundant Air Bag Warning Light.............196Side Air Bags............................................. 198Transporting Pets...................................... 215Air Bag Light.................................................. 215Air Cleaner, Engine (Engine Air Cleaner
Filter)............................................................. 243Air Conditioner Maintenance......................... 244
Air Conditioner Refrigerant........................... 244Air Conditioner System................................. 244Air Conditioning................................................ 43Air Conditioning Filter..............................49, 244Air Conditioning, Operating Tips....................... 48Air Filter........................................................ 243Air PressureTires......................................................... 276AlarmArm The System.......................................... 21Disarm The System..................................... 21Security Alarm...................................... 21, 72All Wheel Drive (AWD)...................................... 90Alterations/ModificationsVehicle........................................................... 9Android Auto........................................ 162, 164Android Auto™
S
........................................ 162Antifreeze (Engine Coolant)................. 248, 292Disposal................................................... 249Anti-Lock Brake System (ABS)...................... 174Anti-Lock Warning Light................................... 72Apple CarPlay....................................... 162, 165Apple CarPlay® ¹.......................................... 164Assist, Hill Start............................................. 177Audio Settings............................................... 148Audio Systems (Radio).................................. 122
Auto Down Power Windows..............................53Auto Up Power Windows..................................53Automatic Door Locks......................................24Automatic Headlights.......................................37Automatic High Beams.....................................37Automatic Temperature Control (ATC)..............48Automatic Transmission......................... 85, 251Adding Fluid..................................... 251, 293Fluid And Filter Change............................. 251Fluid Change............................................. 251Fluid Level Check...................................... 251Fluid Type........................................ 251, 293Special Additives...................................... 251Axle Fluid....................................................... 293Axle Lubrication............................................ 293
B
Battery................................................... 70, 241Charging System Light.................................70Keyless Key Fob Replacement....................15Belts, Seat.................................................... 215Blind Spot Monitoring................................... 178BluetoothConnecting To A Particular MobilePhone Or Audio Device After Pairing
..... 156Body Mechanism Lubrication........................ 244
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301
Disposal Antifreeze (Engine Coolant)
....................... 249Disturb........................................................... 159Door Ajar.......................................................... 71Door Ajar Light................................................. 71Door LocksAutomatic.................................................... 24Remote Keyless Entry................................. 22Drag & Drop................................................... 140Driver Memory Presets.................................. 147Driver’s Seat Back Tilt..................................... 26DrivingThrough Flowing, Rising, Or Shallow Standing Water
..................................... 120
E
Electric Brake Control System....................... 175Anti-Lock Brake System............................. 174Traction Control System............................ 178Electric Park Brake.......................................... 82Electric Parking Brake..................................... 82Electrical Outlet, Auxiliary (Power Outlet)......... 52Electrical Power Outlets................................... 52Electronic Stability Control (ESC)...................176Electronic Throttle Control Warning Light........ 71Emergency Refueling..................................... 229Emergency, In Case OfHazard Warning Flasher............................ 218Jacking...................................................... 218Jump Starting............................................ 226
Overheating.............................................. 229Towing...................................................... 232Emission Control System Maintenance........... 78Engine........................................................... 240Air Cleaner................................................ 243Break-In Recommendations........................ 82Checking Oil Level.................................... 241Compartment........................................... 240Coolant (Antifreeze).................................. 293Cooling..................................................... 247Exhaust Gas Caution....................... 216, 217Fails To Start............................................... 81Flooded, Starting......................................... 81Jump Starting........................................... 226Oil........................................... 242, 292, 293Oil Filler Cap............................................. 240Oil Filter.................................................... 243Oil Selection.................................... 242, 292Overheating.............................................. 229Starting........................................................ 80Enhanced Accident Response
Feature................................................ 201, 234Ethanol......................................................... 291Exhaust Gas Cautions.......................... 216, 217Exhaust System................................... 216, 246Exterior Lighting............................................... 36Exterior Lights.........................................36, 216
F
FiltersAir Cleaner
................................................ 243Air Conditioning................................. 49, 244Engine Oil........................................ 243, 293Engine Oil Disposal................................... 243FlashersHazard Warning........................................ 218Turn Signals................................ 38, 77, 216Flash-To-Pass...................................................37Flooded Engine Starting...................................81Floor Console...................................................51Fluid Capacities............................................ 292Fluid Leaks.................................................... 216Fluid Level ChecksEngine Oil................................................. 241Fluid, Brake................................................... 293Fog Lights........................................................38Folding Rear Seats...........................................26Freeing A Stuck Vehicle................................. 231Front And Rear Park Assist System............... 102Fuel............................................................... 290Adding...................................................... 111Additives................................................... 290Clean Air................................................... 290Ethanol..................................................... 291Gasoline................................................... 29011
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303
Lap/Shoulder Belts
....................................... 190Latches.......................................................... 216Hood........................................................... 58Leaks, Fluid................................................... 216Life Of Tires................................................... 278Liftgate............................................................ 60Closing........................................................ 60Opening....................................................... 60Liftgate Window Wiper/Washer....................... 42Light Bulbs..................................................... 216Lighter Cigar............................................................ 52Lights............................................................. 216Adaptive Cruise Control............................... 72Air Bag....................................................... 215Audio System.............................................. 72Automatic Headlights.................................. 37Brake Warning............................................ 70Coolant Temperature.................................. 70Cruise................................................... 76, 77Daytime Running......................................... 36Dimmer Switch, Headlight........................... 36Drive Mode.................................................. 73Electric Power Steering............................... 71Electronic Park Brake.................................. 72Electronic Stability Control................... 72, 73Exterior............................................... 36, 216Exterior Bulb................................................ 76External Light.............................................. 73Fog....................................................... 38, 76
Fuel Cutoff................................................... 76Fuel Level.................................................... 76Full Brake Control........................................ 76Hazard Warning Flasher........................... 218Headlight Switch.......................................... 36Headlights................................................... 36Headlights On Reminder............................. 37High Beam............................................ 36, 77Hood Open.................................................. 71Icy Road Condition....................................... 76Immobilizer Fail........................................... 76Instrument Cluster....................................... 36Intensity Control.......................................... 39Interior......................................................... 38LaneSense.................................... 73, 76, 77Light Sensor................................................ 77Lights On Reminder..................................... 37Loose Fuel Filler Cap................................... 73Malfunction Indicator (Check Engine).......... 73Park............................................................. 76Passing........................................................ 37Seat Belt Reminder..................................... 71Security Alarm............................................. 72Service........................................................ 74Service LaneSense...................................... 73Service Stop Start........................................ 74Speed.......................................................... 77StopStart Active........................................... 77Tire Pressure Monitoring (TPMS).............. 185Transmission Fault...................................... 72
Transmission Temperature..........................75Trunk Open..................................................72Turn Signals................................ 38, 77, 216Vanity Mirror................................................33Loading Vehicle............................................. 112Tires.......................................................... 273LocksAutomatic Door............................................22Child Protection...........................................24Low Tire Pressure System............................. 185Lubrication, Body.......................................... 244Lug Nuts/Bolts.............................................. 289
M
Maintenance Free Battery............................ 241Maintenance Schedule................................. 235Malfunction Indicator Light (Check Engine).....73ManualService...................................................... 296Master CylinderBrakes...................................................... 250Media Mode.................................................. 150Methanol....................................................... 291Mirrors.............................................................33Heated.........................................................35Outside........................................................34Rearview......................................................33Vanity...........................................................33Modifications/AlterationsVehicle........................................................... 9
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305
Replacement Keys
........................................... 16Replacement Tires......................................... 279Reporting Safety Defects............................... 296Restraints, Child............................................ 204Restraints, Head.............................................. 30Roll Over Warning.............................................. 8Rotation, Tires............................................... 284
S
Safety............................................................ 140Safety Checks Inside Vehicle......................... 215Safety Checks Outside Vehicle...................... 216Safety Defects, Reporting.............................. 296Safety Features............................................. 140Safety Information, Tire................................. 269Safety Tips..................................................... 214Safety, Exhaust Gas....................................... 216Satellite Radio............................................... 143Saved Radio Stations.................................... 147Schedule, Maintenance................................. 235Seat Belt Reminder......................................... 71Seat Belts............................................ 189, 215Adjustable Shoulder Belt........................... 192Adjustable Upper Shoulder Anchorage...... 192Adjustable Upper Shoulder Belt Anchorage............................................. 192Automatic Locking Retractor (ALR)............ 194Child Restraints......................................... 204Front Seat.............................. 189, 190, 191Inspection................................................. 215
Lap/Shoulder Belt Operation.................... 191Lap/Shoulder Belt Untwisting................... 192Lap/Shoulder Belts.................................. 190Operating Instructions.............................. 191Pregnant Women...................................... 193Rear Seat................................................. 190Reminder.................................................. 189Untwisting Procedure............................... 192Seat Belts Maintenance............................... 287Seats............................................................... 26Adjustment.................................................. 26Heated......................................................... 29Rear Folding................................................ 26Seatback Release....................................... 26Tilting........................................................... 26Security Alarm........................................... 21, 72Arm The System.......................................... 21Disarm The System..................................... 21Selection Of Coolant (Antifreeze).................. 293Semi-Auto Kit................................................ 223Sentry Key Replacement................................. 16Service Assistance........................................ 294Service Contract........................................... 295Service Manuals........................................... 296Settings........................................................ 123Personal................................................... 123Settings, Audio.............................................. 148Shift Lever Override...................................... 230Shoulder Belts.............................................. 190Signals, Turn....................................38, 77, 216
Sirius Satellite Radio..................................... 143Favorites................................................... 146Replay....................................................... 145SiriusXM Satellite RadioBrowse in SXM.......................................... 146Favorites................................................... 146Replay....................................................... 145Snow Chains (Tire Chains)............................ 283Snow Tires.................................................... 280Spare Tires........................................... 280, 281SpecificationsFuel (Gasoline).......................................... 293Oil............................................................. 293Speed ControlDistance Setting (ACC Only).........................94Mode Setting (ACC Only)..............................94Resume.......................................................94Starting............................................................80Button..........................................................17Cold Weather...............................................80Engine Fails To Start....................................81Remote........................................................18Starting And Operating.....................................80Starting Procedures.........................................80SteeringTilt Column...................................................25Wheel, Heated.............................................25Wheel, Tilt....................................................2511
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Call Termination
........................................ 160Cancel Command...................................... 154Connecting To A Particular Mobile Phone Or Audio Device After Pairing..... 156Help Command......................................... 154Join Calls................................................... 159Making A Phone Or Audio Device A Favorite................................................. 156Making A Second Call While Current Call Is In Progress........................................ 159Managing Your Favorites........................... 157Natural Speech......................................... 154Operation.................................................. 153Overview.................................................... 152Pair (Link) Uconnect Phone To A Mobile Phone................................................... 154Pair A Bluetooth Streaming Audio Device.. 155Phonebook Download............................... 157Place/Retrieve A Call From Hold............... 159Power-Up................................................... 162Recent Calls.............................................. 158Redial........................................................ 160To Remove A Favorite............................... 157Toggling Between Calls............................. 159Touch-Tone Number Entry......................... 158Transfer Call To And From Mobile Phone.. 160Voice Command........................................ 160
Uconnect SettingsCustomer ProgrammableFeatures
............................... 20, 123, 132Passive Entry Programming...................... 132Uconnect System.......................................... 138Uniform Tire Quality Grades.......................... 285Untwisting Procedure, Seat Belt................... 192USB.................................................................. 51
V
Vanity Mirrors.................................................. 33Vehicle Identification Number (VIN).............. 289Vehicle Loading................................... 112, 273Vehicle Maintenance.................................... 242Vehicle Modifications/Alterations...................... 9Vehicle Storage................................................ 49Voice Command............................ 32, 164, 165Voice Recognition System (VR)........................ 32
W
Warning Flashers, Hazard............................. 218Warnings, Roll Over........................................... 8Warranty Information.................................... 295
WasherAdding Fluid.............................................. 241Washing Vehicle............................................ 286WaterDriving Through........................................ 120Wheel And Wheel Tire Care........................... 282Wheel And Wheel Tire Trim........................... 282Wind Buffeting.................................................54Window Fogging...............................................49Windows..........................................................53Windshield Defroster.................................... 215Windshield Washers........................................40Windshield Wiper Blades.............................. 245Windshield Wipers...........................................40Wipers Blade Replacement........................... 245Wipers, Intermittent.........................................40Wipers, Rain Sensitive.....................................41Wrecker Towing............................................. 232
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