293
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. FCA US LLC’s
authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an
authorized dealer is unable to resolve the concern,
you may contact FCA US LLC’s Customer
Assistance center.Any communication to FCA US LLC’s customer
center should include the following information:Owner's name and address
Owner's telephone number (home, mobile, and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983
French
10
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294CUSTOMER ASSISTANCE
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special TDD (Telecommu -
nication Devices for the Deaf) equipment at its
customer center. Any hearing or speech impaired
customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479. Canadian residents with hearing difficulties that
require assistance can use the special needs relay
service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice callers,
dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
SERVICE CONTRACT
You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after the FCA US LLC 's New
Vehicle Limited Warranty expires. The Mopar®
Vehicle Protection plans are the ONLY vehicle
extended protection plans authorized, endorsed
and backed by FCA US LLC to provide additional
protection beyond your vehicle’s warranty. If you
purchased a Mopar® Vehicle Protection Plan, you
will receive Plan Provisions and an Owner
Identification Card in the mail within three weeks
of the vehicle delivery date. If you have any
questions about the service contract, call the FCA
US LLC’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents,
call (800) 465-2001 English / (800) 387-9983
French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the FCA
US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with the
ownership experience.
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer
and birth defects, or other reproductive harm. In
addition, certain fluids contained in vehicles and
certain products of component wear contain, or
emit, chemicals known to the State of California
to cause cancer and birth defects, or other
reproductive harm.
22_LD_OM_EN_USC_t.book Page 294
CUSTOMER ASSISTANCE295
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable to
this vehicle and market. Refer to
www.mopar.com/om for further information.
See the Warranty Information for the terms and
provisions of FCA Canada Inc. warranties
applicable to this vehicle and market. Refer to
www.owners.mopar.ca/en for further
information.
For French, refer to
www.owners.mopar.ca/fr for
further information.
Use this QR code to access your
digital experience.
MOPAR® PARTS
Mopar® original equipment parts & accessories
and factory filled fluids are available from an
authorized dealer. They are recommended for your
vehicle to keep it operating at its best and maintain
its original condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll free
at:1-888-327-4236(TTY:
1-800-424-9153); or go to http://
www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington,
D.C. 20590.
You can also obtain other information about motor
vehicle safety from
http://www.safercar.gov.
IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls
at:1-800-333-0510Or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either
the website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide a
complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
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297
INDEX
A
About Your Brakes......................................... 286
Adaptive Cruise Control (ACC) (Cruise Control)... 96
Adding Engine Coolant (Antifreeze)............... 249Adding Fuel.................................................... 113Adding Washing Fluid.................................... 240Additives, Fuel............................................... 288AdjustForward....................................................... 33Rearward..................................................... 33Advance Phone Connectivity......................... 160Air Bag........................................................... 191Advance Front Air Bag............................... 191Air Bag Operation...................................... 192Air Bag Warning Light................................ 190Driver Knee Air Bag................................... 193Enhanced Accident Response......... 196, 233Event Data Recorder (EDR)....................... 233Front Air Bag............................................. 191If Deployment Occurs................................ 195Knee Impact Bolsters................................ 192Maintaining Your Air Bag System.............. 197Maintenance............................................. 197Redundant Air Bag Warning Light.............191Side Air Bags............................................. 193Air Bag Light..................................76, 190, 210
Air Cleaner, Engine (Engine Air Cleaner Filter)... 243
Air Conditioner Maintenance........................ 243Air Conditioner Refrigerant........................... 243Air Conditioner System................................. 243Air Conditioning......................................... 51, 53Air Conditioning Filter..............................57, 244Air Conditioning, Operating Tips....................... 56Air Filter........................................................ 243Air PressureTires......................................................... 273AlarmArm The System................................... 20, 21Rearm The System...................................... 21Security Alarm...................................... 20, 78Alarm SystemSecurity Alarm............................................. 20All Wheel DriveTowing...................................................... 233Alterations/ModificationsVehicle........................................................... 9Android Auto........................................ 162, 164Android Auto™
b
....................................... 162Antifreeze (Engine Coolant)................. 248, 290Disposal................................................... 250Anti-Lock Brake System (ABS)...................... 168Anti-Lock Warning Light................................... 78
Apple CarPlay....................................... 162, 166Apple CarPlay®
b
...................................... 165Arming SystemSecurity Alarm.............................................20Assist, Hill Start............................................. 172Audio Settings............................................... 148Audio Systems (Radio).................................. 123Auto Down Power Windows..............................62Automatic Door Locks...............................25, 26Automatic Headlights.......................................46Automatic High Beams.....................................45Automatic Temperature Control (ATC).......51, 56Automatic Transmission......................... 90, 252Adding Fluid..................................... 252, 292Fluid And Filter Change............................. 252Fluid Change............................................. 252Fluid Level Check............................. 251, 252Fluid Type........................................ 252, 292Special Additives...................................... 251
Automatic Transmission Limp Home Mode...25, 92
AutoPark..........................................................85AutostickOperation.....................................................92AUX............................................................... 209AUX Cord..........................................................59Auxiliary Electrical Outlet (Power Outlet)..........60
11
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298 AWD Towing
....................................................... 233Axle Fluid....................................................... 292Axle Lubrication............................................. 292
B
Back-Up......................................................... 112Battery.................................................... 76, 241Charging System Light................................. 76Keyless Key Fob Replacement.................... 14Location.................................................... 241Battery Saver Feature...................................... 47Belts, Seat..................................................... 210BluetoothConnecting To A Particular Mobile Phone Or Audio Device After Pairing
..................... 156Body Mechanism Lubrication........................ 245B-Pillar Location............................................. 270Brake Assist System...................................... 169Brake Control System.................................... 169Brake Fluid.......................................... 251, 292Brake System...................................... 251, 286Fluid Check..................................... 251, 292Master Cylinder......................................... 251Parking........................................................ 88Warning Light..................................... 76, 286
Brake/Transmission Interlock......................... 90Break-In Recommendations, New Vehicle....... 87Brightness, Interior Lights................................ 49Bulb Replacement........................................ 261Bulbs, Light.......................................... 211, 261
C
Camera, Rear................................................ 112Capacities, Fluid........................................... 290Caps, FillerOil (Engine)............................................... 238Radiator (Coolant Pressure)..................... 249Car Washes................................................... 283Carbon Monoxide Warning................... 211, 212CargoVehicle Loading........................................ 114CD................................................................. 150Certification Label......................................... 114Chains, Tire................................................... 280Chart, Tire Sizing........................................... 266Check Engine Light
(Malfunction Indicator Light)............................ 83Checking Your Vehicle For Safety................. 209Checks, Safety.............................................. 209Child Restraint.............................................. 198
Child RestraintsBooster Seats........................................... 200Child Seat Installation............................... 207How To Stow An unused ALR Seat Belt..... 205Infant And Child Restraints....................... 199Lower Anchors And Tethers For Children.. 202Older Children And Child Restraints.......... 200Seating Positions...................................... 201Child Safety Locks............................................26Clean Air Gasoline......................................... 288CleaningWheels...................................................... 279Climate Control................................................51Automatic....................................................51Manual........................................................53Coin Holder......................................................58Cold Weather Operation...................................87Compact Spare Tire...................................... 277ConsoleFloor............................................................58Contract, Service........................................... 294Controls........................................................ 142Cooling Pressure Cap (Radiator Cap)............ 249
22_LD_OM_EN_USC_t.book Page 298
299
Cooling System
.............................................. 248Adding Coolant (Antifreeze)....................... 249Coolant Level.................................. 248, 250Cooling Capacity........................................ 290Disposal Of Used Coolant.......................... 250Drain, Flush, And Refill.............................. 248Inspection................................................. 250Points To Remember................................. 250Pressure Cap............................................. 249Radiator Cap............................................. 249Selection Of Coolant (Antifreeze)........................ 248, 290, 291Corrosion Protection...................................... 283Cruise Control (Speed Control)................. 95, 96Cruise Light.............................................. 81, 82Customer Assistance..................................... 293Customer Programmable Features................123Cybersecurity................................................. 123
D
Daytime Running Lights................................... 45Deck LidPower Release............................................ 65Defroster, Windshield.................................... 210De-Icer, Remote Start...................................... 20Deleting A Phone........................................... 156
Deluxe Security Alarm...................................... 21Diagnostic System, Onboard............................ 82Dimmer SwitchHeadlight..................................................... 45DipsticksOil (Engine)............................................... 240Disabled Vehicle Towing............................... 232Disc Drive..................................................... 150Disconnecting............................................... 156DisposalAntifreeze (Engine Coolant)...................... 250Disturb.......................................................... 159Door Ajar.......................................................... 77Door Ajar Light................................................. 77Door LocksAutomatic.................................................... 26Child-Protection Door Lock — Rear Doors.... 26Doors............................................................... 22Drag & Drop.................................................. 140Driver Memory Presets................................. 147Driver’s Seat Back Tilt...................................... 31DrivingThrough Flowing, Rising, Or Shallow Standing Water
................................................... 122
E
Electric Brake Control System....................... 169Anti-Lock Brake System............................ 168Electronic Roll Mitigation................. 170, 173Electric Remote Mirrors...................................39
Electronic Power Distribution Center (Fuses).. 253
Electronic Speed Control (Cruise Control)........95Electronic Stability Control (ESC)................... 170Electronic Throttle Control Warning Light.........77Emergency Gas Can Refueling...................... 227Emergency, In Case OfFreeing Vehicle When Stuck..................... 231Hazard Warning Flasher........................... 213Jacking...................................................... 216Jump Starting.................................. 225, 226Towing...................................................... 232Emission Control System Maintenance............83Engine.................................................. 238, 239Air Cleaner................................................ 243Break-In Recommendations........................87Checking Oil Level.................................... 240Compartment.................................. 238, 239Compartment Identification...................... 238Coolant (Antifreeze)......................... 248, 291Cooling...................................................... 248Exhaust Gas Caution....................... 211, 212
11
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303
N
New Vehicle Break-In Period
............................ 87
O
Occupant Restraints...................................... 183Octane Rating, Gasoline (Fuel)............ 287, 291Oil Change Indicator........................................ 71Reset........................................................... 71Oil Filter, Change........................................... 242Oil Filter, Selection......................................... 242Oil Pressure Light............................................ 77Oil, Engine........................................... 242, 291Capacity.................................................... 290Checking................................................... 240Dipstick..................................................... 240Disposal.................................................... 242Filter................................................ 242, 291Filter Disposal........................................... 242Identification Logo..................................... 242Materials Added To................................... 242Pressure Warning Light............................... 77Recommendation............................ 242, 290Synthetic................................................... 242Viscosity.................................................... 290Onboard Diagnostic System............................ 82Operating Precautions..................................... 82
Operator Manual Owner's Manual........................................ 295Outside Rearview Mirrors................................ 39Overheating, Engine...................................... 228
P
Paddle Shift Mode........................................... 92Paddle Shifters................................................ 92Paint Care..................................................... 283Pair (Link) Uconnect Phone To A
Mobile Phone
b
........................................ 154Parking Brake.................................................. 88ParkSense System, Rear.............................. 105Passing Light................................................... 46Passive Entry................................................... 24Performance.................................................... 71Personalized Main Menu Bar........................ 140Pets.............................................................. 209Phone Mode................................................. 152Pinch Protection.............................................. 64Placard, Tire And Loading Information.......... 270
PowerBrakes...................................................... 286Deck Lid Release.........................................65Distribution Center (Fuses)....................... 257Door Locks...................................................23Mirrors.........................................................39Outlet (Auxiliary Electrical Outlet).................60Seats...........................................................33Steering.......................................................94Sunroof........................................................63Tilt/Telescoping Steering Column................27Windows......................................................61Power SeatsForward.......................................................33Lumbar........................................................34Rearward.....................................................33Recline.........................................................34Pregnant Women And Seat Belts.................. 188Preparation For Jacking................................ 216Presets.......................................................... 147PretensionersSeat Belts................................................. 188Programmable Features............................... 123
11
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306 Tire And Loading Information Placard
........... 270Tire Markings................................................. 265Tire Safety Information.................................. 264Tire Service Kit.................................... 221, 223Tires................................... 211, 273, 277, 281Aging (Life Of Tires)................................... 275Air Pressure............................................... 273Chains....................................................... 280Changing................................................... 216Compact Spare......................................... 277General Information........................ 273, 277High Speed................................................ 274Inflation Pressure...................................... 273Jacking...................................................... 216Life Of Tires............................................... 275Load Capacity............................................ 270Pressure Monitoring System (TPMS).. 80, 179Quality Grading.......................................... 281Radial........................................................ 274Replacement............................................. 276Rotation.................................................... 281Safety.............................................. 264, 273Sizes.......................................................... 266Snow Tires................................................. 277Spare Tires............................. 217, 277, 278Spinning.................................................... 275Trailer Towing............................................ 119Tread Wear Indicators............................... 275Wheel Nut Torque..................................... 286
To Open Hood.................................................. 65Tongue Weight/Trailer Weight...................... 118Towing.......................................................... 115Behind A Motorhome................................ 121Disabled Vehicle....................................... 232Guide........................................................ 117Recreational............................................. 121Weight...................................................... 117Towing Behind A Motorhome........................ 121Traction......................................................... 121Traction Control............................................ 173Trailer Towing............................................... 115Hitches..................................................... 117Minimum Requirements........................... 118Tips........................................................... 120Trailer And Tongue Weight........................ 118Wiring....................................................... 119Trailer Towing Guide..................................... 117Trailer Weight................................................ 117Transfer Case Fluid......................................................... 292Transmission................................................... 90Automatic...........................................90, 251Fluid......................................................... 292Maintenance............................................ 251Shifting........................................................ 89Transporting Pets.......................................... 209Tread Wear Indicators.................................. 275
Trunk Lid (Deck Lid).........................................65Trunk Release Remote Control........................65Turn Signals..............................................47, 81
U
UconnectPhone Call Features
................................. 158Things You Should Know About Your Uconnect Phone................................... 160Uconnect Settings.......................................19Uconnect Phone................................... 154, 156Answer Or Ignore An Incoming Call — Call Currently In Progress..................... 159Answer Or Ignore An Incoming Call — No Call Currently In Progress............................ 159Bluetooth Communication Link................ 162Call Continuation...................................... 160Call Controls............................................. 158Call Termination....................................... 160Cancel Command..................................... 154Connecting To A Particular Mobile Phone Or Audio Device After Pairing.................... 156Help Command......................................... 154Join Calls.................................................. 160Making A Phone Or Audio Device A Favorite................................................ 157Making A Second Call While Current Call Is In Progress............................................... 159
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