319
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. FCA US LLC's
authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an
authorized dealer is unable to resolve the concern,
you may contact the FCA US LLC's Customer
Assistance center.Any communication to FCA US LLC's customer
center should include the following information:Owner's name and address
Owner's telephone number (home, mobile, and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983
French
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323
INDEX
A
About Your Brakes.................................. 86, 311ACC (Adaptive Cruise Control........................... 97Adaptive Cruise Control (ACC).......................... 97Adding Engine Coolant (Antifreeze)............... 272Adding Washing Fluid.................................... 261Additives, Fuel............................................... 313AdjustForward................................................ 32, 34Rearward.............................................. 32, 34Advance Phone Connectivity......................... 165Air Bag........................................................... 208Advance Front Air Bag............................... 208Air Bag Operation...................................... 210Air Bag Warning Light................................ 208Enhanced Accident Response......... 214, 253Event Data Recorder (EDR)....................... 253Front Air Bag............................................. 208If Deployment Occurs................................ 213Knee Impact Bolsters................................ 210Maintaining Your Air Bag System.............. 215Maintenance............................................. 215Redundant Air Bag Warning Light.............208Side Air Bags............................................. 210Transporting Pets...................................... 230
Air Bag Light.................................. 73, 208, 230Air Cleaner, Engine
(Engine Air Cleaner Filter)............................. 265Air Conditioner Maintenance........................ 266Air Conditioner Refrigerant........................... 266Air Conditioner System................................. 266Air Conditioning................................................ 51Air Conditioning Filter..............................55, 266Air Conditioning System................................... 51Air Conditioning, Operating Tips....................... 55Air Filter........................................................ 265Air PressureTires......................................................... 298AlarmArm The System.......................................... 21Rearm The System...................................... 21Security Alarm...................................... 21, 76Alarm SystemSecurity Alarm............................................. 21All Wheel Drive (AWD)................................... 276Alterations/ModificationsVehicle........................................................... 9Android Auto........................................ 167, 168Android Auto™
b
....................................... 167
Antifreeze (Engine Coolant).................. 272, 315Disposal.................................................... 273Anti-Lock Brake System (ABS)....................... 185Anti-Lock Warning Light...................................76Apple CarPlay....................................... 167, 170Apple CarPlay®
b
...................................... 169Arming SystemSecurity Alarm.............................................21Assist, Hill Start............................................. 189Audio Settings............................................... 152Audio Systems (Radio).................................. 122Auto Down Power Windows..............................60Automatic Door Locks......................................27Automatic Headlights.......................................46Automatic High Beams.....................................45Automatic Temperature Control (ATC)..............54Automatic Transmission...................................91Adding Fluid..................................... 276, 318Fluid And Filter Change............................. 276Fluid Change............................................. 276Fluid Level Check...................................... 275Fluid Type........................................ 276, 318Special Additives...................................... 275Automatic Transmission Limp
Home Mode..............................................27, 9411
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325
Customer Programmable Features
................123Cybersecurity................................................. 122
D
Daytime Running Lights................................... 45Dealer Service............................................... 263Deck Lid Power Release............................................ 62Defroster, Windshield.................................... 230De-Icer, Remote Start...................................... 20Delay (Intermittent) Wipers.............................. 50Deleting A Phone........................................... 161Deluxe Vehicle Security System....................... 22Diagnostic System, Onboard........................... 80Dimmer SwitchHeadlight..................................................... 45DipsticksOil (Engine)................................................ 261Disabled Vehicle Towing................................ 252Disc Drive...................................................... 154Disconnecting................................................ 161DisposalAntifreeze (Engine Coolant)....................... 273Disturb........................................................... 163Door Ajar.......................................................... 74Door Ajar Light................................................. 74Door LocksAutomatic.................................................... 27Doors............................................................... 23Drag & Drop................................................... 143
Drive Modes.................................................. 179Driver Memory Presets................................. 151Driver’s Seat Back Tilt...................................... 32DrivingThrough Flowing, Rising, Or ShallowStanding Water
.................................... 121
E
Electric Brake Control System....................... 186Anti-Lock Brake System............................ 185Electronic Roll Mitigation................. 187, 190Electric Remote Mirrors................................... 40Electrical Power Outlets................................... 57Electronic Power Distribution Center
(Fuses).......................................................... 277Electronic Speed Control (Cruise Control)........ 98Electronic Stability Control (ESC).................. 187Electronic Throttle Control Warning Light......... 75Emergency, In Case OfFreeing Vehicle When Stuck..................... 250Jacking..................................................... 237Jump Starting.................................. 246, 247Towing...................................................... 252Emission Control System Maintenance........... 81Engine.................................................. 259, 260Air Cleaner................................................ 265Block Heater................................................ 86Break-In Recommendations........................ 86Checking Oil Level.................................... 261Compartment.................................. 259, 260
Compartment Identification...................... 259Coolant (Antifreeze).................................. 271Cooling...................................................... 271Exhaust Gas Caution................................ 232Fails To Start................................................85Flooded, Starting.........................................85Fuel Requirements................................... 312Jump Starting.................................. 246, 247Oil...........................................263, 315, 316Oil Filler Cap............................................. 259Oil Filter.................................................... 265Oil Selection..................................... 263, 315Oil Synthetic.............................................. 263Overheating.............................................. 248Starting.................................................82, 83Enhanced Accident Response
Feature................................................ 214, 253Ethanol.......................................................... 313Exhaust Gas Cautions................................... 232Exhaust System................................... 232, 270Exterior Lighting...............................................44Exterior Lights........................................ 44, 232
F
Filler Location Fuel........................................ 112FiltersAir Cleaner................................................ 265Air Conditioning................................. 55, 266Engine Oil........................................ 265, 316Engine Oil Disposal................................... 265
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328 Locks Auto Unlock
................................................. 27Automatic Door........................................... 27Power Door.................................................. 24Low Tire Pressure System............................. 196Lubrication, Body........................................... 268Lug Nuts/Bolts.............................................. 311
M
Maintenance................................................... 61Maintenance Free Battery............................. 262Maintenance Schedule........................ 254, 255Malfunction Indicator Light
(Check Engine)................................................ 77ManualBackward.................................................... 32Forward....................................................... 32Park Release............................................. 249Rearward..................................................... 32Service...................................................... 322Tilt............................................................... 32Manual Transmission....................88, 275, 276Fluid Level Check............................ 275, 276Map/Reading Lights........................................ 48Media Mode.................................................. 154Memory Seat................................................... 30Memory Settings............................................. 30Methanol....................................................... 313Mirrors............................................................. 39Electric Powered......................................... 40
Electric Remote........................................... 40Heated......................................................... 40Outside........................................................ 40Rearview.............................................39, 233Vanity.......................................................... 39Modifications/AlterationsVehicle........................................................... 9Monitor, Tire Pressure System...................... 196Mopar Parts.................................................. 321Multi-Function Control Lever............................ 45
N
New Vehicle Break-In Period............................ 86
O
Occupant Restraints..................................... 200Octane Rating, Gasoline (Fuel)............ 312, 316Oil Change Indicator........................................ 67Reset........................................................... 67Oil Filter, Change.......................................... 265Oil Filter, Selection........................................ 265Oil Pressure Light............................................. 75Oil, Engine............................................ 263, 316Capacity.................................................... 315Checking................................................... 261Dipstick.................................................... 261Disposal................................................... 265Filter................................................ 265, 316Filter Disposal........................................... 265Identification Logo.................................... 263
Materials Added To................................... 264Pressure Warning Light................................75Recommendation............................ 263, 315Synthetic................................................... 263Viscosity.................................................... 315Onboard Diagnostic System.............................80Operating Precautions.....................................80Operator ManualOwner's Manual........................................ 322Outside Rearview Mirrors.................................40Overheating, Engine...................................... 248
P
Paddle Shift Mode...........................................95Paddle Shifters................................................95Paint Care..................................................... 308Pair (Link) Uconnect Phone To A
Mobile Phone
b
......................................... 158Parking Brake..................................................86ParkSense System, Rear............................... 107Passenger SeatEasy Entry....................................................37Passing Light....................................................46Performance....................................................69Performance Shift Indicator.............................68Personalized Main Menu Bar........................ 143Pets............................................................... 230Phone Mode.................................................. 156Pinch Protection...............................................61Placard, Tire And Loading Information.......... 294
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329
Power Brakes
....................................................... 311Deck Lid Release........................................ 62Distribution Center (Fuses)....................... 282Door Locks.................................................. 24Mirrors......................................................... 40Outlet (Auxiliary Electrical Outlet)................ 57Seats........................................................... 34Steering....................................................... 97Sunroof....................................................... 60Tilt/Telescoping Steering Column............... 28Windows...................................................... 59Power SeatsForward....................................................... 34Lumbar........................................................ 34Rearward..................................................... 34Power Steering Fluid...................................... 318Pregnant Women And Seat Belts...................205Preparation For Jacking................................. 237Presets.......................................................... 151PretensionersSeat Belts.................................................. 205Programmable Features................................ 123
R
Radial Ply Tires.............................................. 298Radiator Cap (Coolant Pressure Cap)............ 273RadioPresets...................................................... 151Radio Controls............................................... 145
Radio Mode.................................................. 145Radio Operation................................... 145, 184Radio Remote Controls................................. 144Rain Sensitive Wiper System........................... 51Rear Camera................................................. 111Rear ParkSense System............................... 107Rear Seats, Folding.......................................... 33Recreational Towing..................................... 120Reformulated Gasoline................................. 313Refrigerant.................................................... 266Release, Hood................................................. 62Reminder, Lights On........................................ 47Reminder, Seat Belt...................................... 201Remote ControlStarting System........................................... 18Remote Keyless Entry...................................... 13Arm The Alarm............................................. 21Programming Additional Key Fobs............... 16Unlatch The Trunk....................................... 14Remote Sound System (Radio) Control......... 144Remote StartingExit Remote Start Mode.............................. 19Uconnect Customer ProgrammableFeatures.................................................. 20Uconnect Settings....................................... 20Remote Starting System.................................. 18Remote Trunk Release.................................... 62Replacement Bulbs...................................... 286Replacement Keys........................................... 16Replacement Tires........................................ 300
Reporting Safety Defects.............................. 321Restraints, Child............................................ 216Restraints, Head.......................................37, 38Rocking Vehicle When Stuck......................... 250Rotation, Tires............................................... 306
S
Safety............................................................ 143Safety Checks Inside Vehicle........................ 230Safety Checks Outside Vehicle...................... 231Safety Defects, Reporting............................. 321Safety Features............................................. 143Safety Information, Tire................................. 290Safety Tips.................................................... 230Safety, Exhaust Gas...................................... 232Satellite Radio............................................... 147Saved Radio Stations.................................... 151Schedule, Maintenance....................... 254, 255Seat Belt Reminder..........................................74Seat Belts............................................ 201, 230Automatic Locking Retractor (ALR)........... 206Child Restraints........................................ 216Energy Management Feature................... 205Extender................................................... 205Front Seat............................... 201, 202, 204Inspection................................................. 230Lap/Shoulder Belt Operation.................... 204Lap/Shoulder Belt Untwisting................... 204Lap/Shoulder Belts................................... 202Operating Instructions.............................. 204
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330 Pregnant Women
...................................... 205Pretensioners............................................ 205Rear Seat.................................................. 202Reminder.................................................. 201Seat Belt Extender.................................... 205Seat Belt Pretensioner.............................. 205Untwisting Procedure................................ 204Seat Belts Maintenance................................ 309Seats.......................................... 32, 34, 35, 37Adjustment........................................... 32, 34Easy Entry................................................... 34Head Restraints................................... 37, 38Heated........................................................ 35Height Adjustment....................................... 34Power.......................................................... 34Rear Folding......................................... 32, 33Seatback Release................................ 32, 33Tilting............................................ 32, 34, 37Vented......................................................... 36Ventilated.................................................... 36Security Alarm................................... 21, 22, 76Arm The System.......................................... 21Sentry Key (Immobilizer).................................. 16Sentry Key Replacement................................. 16Service Assistance......................................... 319Service Contract............................................ 320Service Manuals............................................ 322Settings, Audio.............................................. 152Shift Indicator Light......................................... 89
Shifting............................................................ 90Automatic Transmission....................... 90, 91Shoulder Belts.............................................. 202Side View Mirror Adjustment............................ 40Signals, Turn....................................47, 79, 232Sirius Satellite Radio..................................... 147Favorites................................................... 150Replay...................................................... 148SiriusXM Satellite RadioBrowse in SXM......................................... 150Favorites................................................... 150Replay...................................................... 148Snow Chains (Tire Chains)............................ 304Snow Tires.................................................... 301Spare Tires........................ 237, 301, 302, 303SpecificationsFuel (Gasoline)......................................... 316Oil............................................................. 316Speed ControlAccel/Decel.......................................... 98, 99Cancel......................................................... 99Resume....................................................... 99Set............................................................... 98Speed Control (Cruise Control)................. 97, 98Sport Mode...................................................... 96Starting..................................................... 82, 83Automatic Transmission.............................. 82Button......................................................... 17Cold Weather............................................... 86
Engine Fails To Start....................................85Remote........................................................18Starting And Operating..............................82, 83Starting Procedures..................................82, 83Steering...........................................................27Column Lock................................................27Power...........................................................97Tilt Column............................................ 27, 28Wheel, Heated.............................................28Wheel, Tilt.............................................27, 28Steering Wheel Audio Controls...................... 144Steering Wheel Mounted Sound System....... 144Storage.................................................. 56, 307Storage, Vehicle..................................... 55, 307Store Radio Presets...................................... 151Storing Your Vehicle...................................... 307Stuck, Freeing............................................... 250Sun Roof...................................................60, 61Supplemental Restraint System –
Air Bag.......................................................... 208Symbol Glossary...............................................10Synthetic Engine Oil...................................... 263System, Remote Starting.................................18
T
Telescoping Steering Column.................... 27, 28Temperature Control, Automatic (ATC).............54Tilt Steering Column..................................27, 28Time DelayHeadlight.....................................................47
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331
Tire And Loading Information Placard
........... 294Tire Markings................................................. 290Tire Safety Information.................................. 290Tire Service Kit........................... 241, 242, 244Tires..........................231, 297, 301, 302, 306Aging (Life Of Tires)................................... 300Air Pressure............................................... 297Chains....................................................... 304Changing......................................... 237, 238Compact Spare......................................... 302General Information............... 297, 301, 302High Speed................................................ 298Inflation Pressure...................................... 298Jacking............................................ 237, 238Life Of Tires............................................... 300Load Capacity............................................ 294Pressure Monitoring System (TPMS)........................................... 78, 196Quality Grading.......................................... 306Radial........................................................ 298Replacement............................................. 300Rotation.................................................... 306Safety.............................................. 290, 297Sizes.......................................................... 291Snow Tires................................................. 301Spare Tires.................... 237, 301, 302, 303Spinning.................................................... 299Trailer Towing............................................ 118Tread Wear Indicators............................... 299Wheel Nut Torque..................................... 311
To Open Hood.................................................. 62Tongue Weight/Trailer Weight...................... 117Towing.......................................................... 114Disabled Vehicle....................................... 252Guide........................................................ 116Recreational............................................. 120Weight...................................................... 116Towing Behind A Motorhome........................ 120Traction......................................................... 120Traction Control............................................ 190Trailer Towing............................................... 114Hitches..................................................... 116Minimum Requirements........................... 117Tips........................................................... 119Trailer And Tongue Weight........................ 117Wiring....................................................... 119Trailer Towing Guide..................................... 116Trailer Weight................................................ 116Transfer CaseFluid................................................ 276, 318Maintenance............................................ 276Transmission................................................... 91Automatic....................................90, 91, 275Fluid......................................................... 318Maintenance............................................ 275Manual........................................................ 88Shifting........................................................ 90Transporting Pets.......................................... 230Tread Wear Indicators.................................. 299Trunk Lid (Deck Lid)......................................... 62
Trunk Release Remote Control........................62Turn Signals..............................................47, 79
U
UconnectPhone Call Features
................................. 162Things You Should Know About Your Uconnect Phone........................... 165Uconnect Settings.......................................20Uconnect Phone................................... 158, 160Answer Or Ignore An Incoming Call — Call Currently In Progress........... 163Answer Or Ignore An Incoming Call —No Call Currently In Progress................ 163Bluetooth Communication Link................ 167Call Continuation...................................... 164Call Controls............................................. 162Call Termination....................................... 164Cancel Command..................................... 158Connecting To A Particular MobilePhone Or Audio Device After Pairing..... 161Help Command......................................... 158Join Calls.................................................. 164Making A Phone Or Audio Device A Favorite............................................. 161Making A Second Call While CurrentCall Is In Progress................................. 164Managing Your Favorites.......................... 162Natural Speech......................................... 158Operation.................................................. 157
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