Page 242 of 256
20
Media
QUESTIONRESPONSESOLUTION
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes). Some files supplied with the memory stick
may greatly slow down access to reading
the memory stick (multiplication by 10 of the
catalogue time).Delete the files supplied with the memory stick
and limit the number of sub-folders in the file
structure on the memory stick.
Some information characters in the currently
playing media are not displayed correctly. The audio system does not display some types
of characters.Use standard characters to name tracks and
folders.
Playback of streaming files does not start. The connected device does not automatically launch playback.Start playback from the device.
Names of tracks and playing time are not
displayed on the audio streaming screen. The Bluetooth profile does not allow the
transfer of this information.
CITROËN Connect Radio
Page 243 of 256

21
Telephone
QUESTIONRESPONSESOLUTION
I am unable to connect my Bluetooth
telephone. The telephone's Bluetooth function may be
switched off or the telephone may not be
visible.Check that your telephone has Bluetooth
switched on.
Check in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with
the system. You can check the compatibility of your
telephone at the Brand's website (services).
Android Auto and CarPlay do not work. Android Auto and CarPlay may not activate if
the USB cables are of poor quality.Use authentic USB cables to ensure
compatibility.
The volume of the telephone connected in
Bluetooth mode is inaudible. The sound depends on both the system and
the telephone.Increase the volume of the audio system, to
maximum if required, and increase the volume
of the telephone if necessary.
Ambient noise affects the quality of the
telephone call.
Reduce the ambient noise level (close the windows,
reduce the booster fan speed, slow down, etc.).
The contacts are not listed in alphabetical
o r d e r. Some phones provide display options.
Depending on the chosen settings, contacts
can be transferred in a specific order.Modify the telephone directory display settings.
.
CITROËN Connect Radio
Page 244 of 256

22
Settings
QUESTIONRESPONSESOLUTION
When changing the setting of treble and bass,
the equalizer setting is deselected.
When changing the equalizer setting, the treble
and bass settings are reset. The selection of an equalizer setting imposes
the settings for treble and bass and vice versa.
Modify the treble and bass or equalizer settings
to obtain the desired musical ambience.
When changing the balance setting,
distribution is deselected.
When changing the distribution setting, the
balance setting is deselected. The selection of a distribution setting imposes
the balance settings and vice versa.
Modify the balance setting or the distribution
setting to obtain the desired sound quality.
There is a difference in sound quality between
the different audio sources. To allow for optimal listening quality, the
audio settings can be tailored to different
sound sources, which can generate audible
differences when changing source.Check that the audio settings are adapted
to the sources listened to. Adjust the audio
functions to the middle position.
When the engine is off, the system switches off
after several minutes of use. When the engine is switched off, the system's
operating time depends on the state of charge
of the battery.
The switch-off is normal: the system automatically
goes into energy economy mode and switches off
to maintain an adequate charge in the battery.
Turn the ignition on to increase the charge of
the battery.
CITROËN Connect Radio