Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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422 OnStar
.After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor can
cancel or change account information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar or
connected services if the vehicle is disposed
of, sold, transferred, or if the lease ends.
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar —such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or jamming
—
may prevent service.
See Radio Frequency Statement 0417.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
TTY system can provide in-vehicle access to
all OnStar services, except Virtual Advisor
and OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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OnStar 423
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still
operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders.
A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into the
electrical architecture of the vehicle. Do not
add any electrical equipment. See Add-On
Electrical Equipment 0303. Added electrical
equipment may interfere with the operation
of the OnStar system and cause it to not
operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the vehicle
without further notice or consent. These
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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424 OnStar
updates or changes may enhance or
maintain safety, security, or the operation
of the vehicle or the vehicle systems.
Software updates or changes may affect or
erase data or settings that are stored in the
vehicle, such as saved navigation
destinations or pre-set radio stations.
Neither OnStar nor GM is responsible for
any affected or erased data or settings.
These updates or changes may also collect
personal information. Such collection is
described in the OnStar privacy statement or
separately disclosed at the time of
installation. These updates or changes may
also cause a system to automatically
communicate with GM servers to collect
information about vehicle system status,
identify whether updates or changes are
available, or deliver updates or changes. An
active OnStar agreement constitutes consent
to these software updates or changes and
agreement that either OnStar or GM may
remotely deliver them to the vehicle.
Privacy
The complete OnStar Privacy Statement may
be found at www.onstar.com (U.S.),
or www.onstar.ca (Canada). We recommend
that you review it. If you have any
questions, call 1-888-4ONSTAR(1-888-466-7827) or press
Qto speak with
an Advisor. Users of wireless
communications are cautioned that the
privacy of any information sent via wireless
cellular communications cannot be assured.
Third parties may unlawfully intercept or
access transmissions and private
communications without consent.
OnStar - Software Acknowledgements
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com. In addition to the
source code, all referred license terms,
warranty disclaimers, and copyright notices
are available for download. This offer is valid
for a period of three years after our last
shipment of this product. This offer is valid
to anyone in receipt of this information.
*Provided through LG Electronics Inc., who is
solely responsible for provisions of related
OSS compliance.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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434 Index
Lights (cont'd)Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Four-Wheel-Drive . . . . . . . . . . . . . . . . . . . . . . . 119
Front Fog Lamp . . . . . . . . . . . . . . . . . . . . . . . . 123
High-Beam On . . . . . . . . . . . . . . . . . . . . . . . . . 123
High/Low Beam Changer . . . . . . . . . . . . . . . 141
Hill Descent Control . . . . . . . . . . . . . . . . . . . . 119
Lane Departure Warning . . . . . . . . . . . . . . . . 119
Low Fuel Warning . . . . . . . . . . . . . . . . . . . . . 122
Seat Belt Reminders . . . . . . . . . . . . . . . . . . . . 114
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Service Electric Parking Brake . . . . . . . . . . . 118
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Traction Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Lock Steering Column . . . . . . . . . . . . . . . . . . . . . . . . 32
Locking Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . 250
Locks Automatic Door . . . . . . . . . . . . . . . . . . . . . . . . . 22
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . 22
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . 22
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Low Fuel Warning Light . . . . . . . . . . . . . . . . . . 122
Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . . . . . . . . 79 Lumbar Adjustment . . . . . . . . . . . . . . . . . . . . . . . 50
Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Maintenance and Care
Additional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Maintenance Schedule . . . . . . . . . . . . . . . . . . . 392 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
Malfunction Indicator Lamp . . . . . . . . . . . . . . . 116
Manual Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Manual Windows . . . . . . . . . . . . . . . . . . . . . . . . . 42
Map Data Updates . . . . . . . . . . . . . . . . . . . . . . . . 173
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Media
Avoiding Untrusted Devices . . . . . . . . . . . . 158
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Mirror Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Mirrors Automatic Dimming . . . . . . . . . . . . . . . . . . . . 37 Mirrors (cont'd)
Automatic Dimming Rearview . . . . . . . . . . 38
Blind Spot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . 38
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Mirrors, Interior Rearview . . . . . . . . . . . . . . . . . 38
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Driver Control . . . . . . . . . . . . . . . . . . . . . . . . . 249
Monitor System, Tire Pressure . . . . . . . . . . . 350
Multi-band Antenna . . . . . . . . . . . . . . . . . . . . . .158
N
Navigation Connected Services . . . . . . . . . . . . . . . . . . . . 425
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Using the System . . . . . . . . . . . . . . . . . . . . . . 162
Navigation Symbols . . . . . . . . . . . . . . . . . . . . . 165
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . 226
Noise Control System . . . . . . . . . . . . . . . . . . . . 326
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
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Index 437
Seats (cont'd)Underseat Storage . . . . . . . . . . . . . . . . . . . . . . 97
Securing Child Restraints . . . . . . . . . . .89, 93, 95
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Vehicle Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Accessories and Modifications . . . . . . . . . 307
Climate Control System . . . . . . . . . . . . . . . . 202
Doing Your Own Work . . . . . . . . . . . . . . . . . 308
Maintenance Records . . . . . . . . . . . . . . . . . . 404
Maintenance, General Information . . . . . 391
Parts Identification . . . . . . . . . . . . . . . . . . . . . 405
Scheduling Appointments . . . . . . . . . . . . . . 414
Service Electric Parking Brake Light . . . . . . . 118
Services Special Application . . . . . . . . . . . . . . . . . . . . . 398
Servicing System . . . . . . . . . . . . . . . . . . . . . . . . . 173
Servicing the Airbag . . . . . . . . . . . . . . . . . . . . . . . 71
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Shift Lock Control Function Check, Automatic Transmission . . . . . . . . . . . . . . . . 328
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Out of Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Side Blind Zone Alert (SBZA) . . . . . . . . . . . . . 266 Signals, Turn and Lane-Change . . . . . . . . . . . .143
Snow Plow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Software Updates . . . . . . . . . . . . . . . . . . . . . . . . .154
Special Application Services . . . . . . . . . . . . . . 398
Specifications and Capacities . . . . . . . . . . . . . 406
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Start Assist, Hill . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Start Vehicle, Remote . . . . . . . . . . . . . . . . . . . . . 20
Starter Switch Check . . . . . . . . . . . . . . . . . . . . . 327
Starting the Engine . . . . . . . . . . . . . . . . . . . . . . 230
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Fluid, Power . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Heated Wheel . . . . . . . . . . . . . . . . . . . . . . . . . 101
Wheel Adjustment . . . . . . . . . . . . . . . . . . . . . 101
Wheel Controls . . . . . . . . . . . . . . . . . . . . . . . . 101
Steering Column Lock . . . . . . . . . . . . . . . . . . . . . .32
Steering Wheel Controls . . . . . . . . . . . . . . . . . . 151
Steps
Power Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 332
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Storage Areas Center Console . . . . . . . . . . . . . . . . . . . . . . . . . 97
Floor Console . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Underseat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Storage Compartments . . . . . . . . . . . . . . . . . . . 96
Struts
Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Surround Vision System . . . . . . . . . . . . . . . . . 254
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
System Brake Pad Life . . . . . . . . . . . . . . . . . . . . . . . . . 322
Engine Air Filter Life . . . . . . . . . . . . . . . . . . . 314
Forward Collision Alert (FCA) . . . . . . . . . . . 263
Global Positioning . . . . . . . . . . . . . . . . . . . . . . 172
Infotainment . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
Noise Control . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Rear Cross Traffic Alert . . . . . . . . . . . . . . . . 262
Surround Vision . . . . . . . . . . . . . . . . . . . . . . . . 254
Systems Driver Assistance . . . . . . . . . . . . . . . . . . . . . . 252
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
TaillampsBulb Replacement . . . . . . . . . . . . . . . . . . . . . . 332
Task Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
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438 Index
Text Telephone (TTY) Users . . . . . . . . . . . . . . . 411
Theft-Deterrent Systems . . . . . . . . . . . . . . . . . . .33Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344 All-Season . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
All-Terrain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . 359
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Different Size . . . . . . . . . . . . . . . . . . . . . . . . . . 360
Full-Size Spare . . . . . . . . . . . . . . . . . . . . . . . . . 374
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . 363
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Pressure Monitor Operation . . . . . . . . . . . 351
Pressure Monitor System . . . . . . . . . . . . . . 350
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Sidewall Labeling . . . . . . . . . . . . . . . . . . . . . . 345
Terminology and Definitions . . . . . . . . . . . 347
Uniform Tire Quality Grading . . . . . . . . . . 360
Wheel Alignment and Tire Balance . . . . 361
Wheel Replacement . . . . . . . . . . . . . . . . . . . . 361
When It Is Time for New Tires . . . . . . . . . 358
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269 Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . . . . . 240
Towing
Driving Characteristics . . . . . . . . . . . . . . . . . 274
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
General Information . . . . . . . . . . . . . . . . . . . 273
Recreational Vehicle . . . . . . . . . . . . . . . . . . . 378
Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Trailer Sway Control (TSC) . . . . . . . . . . . . . 291
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377
Traction Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Trademarks and License Agreements . . . . . 193
Trailer Sway Control (TSC) . . . . . . . . . . . . . . . . . . . . 291
Tow Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Trailer Towing App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Trailering App . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Transfer Case
Four-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . 240
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Fluid, Automatic . . . . . . . . . . . . . . . . . . . . . . . 314
Transportation Program, Courtesy . . . . . . . 414 Transporting Items That Can
Catch Fire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Truck Bed Camera Rearview Mirror . . . . . . . .41
Truck-Camper Loading Information . . . . . . . 225
Turn and Lane-Change Signals . . . . . . . . . . . .143
Turn Signal Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 332
U
Underseat Storage . . . . . . . . . . . . . . . . . . . . . . . . 97
Uniform Tire Quality Grading . . . . . . . . . . . . 360
Universal Remote System . . . . . . . . . . . . . . . . . 135Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Updates Map Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Using the Navigation System . . . . . . . . . . . . 162
Using the System . . . . . . . . . . . . . . . . . . . . . . . . . 152
Using This Manual . . . . . . . . . . . . . . . . . . . . . . . . . .2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Canadian Owners . . . . . . . . . . . . . . . . . . . . . . . . . 1
Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Identification Number (VIN) . . . . . . . . . . . . 405