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288 Vehicle Care
Fabric/Carpet/Suede
Start by vacuuming the surface using a soft
brush attachment. If a rotating vacuum
brush attachment is being used, only use it
on the floor carpet. Before cleaning, gently
remove as much of the soil as possible:
.Gently blot liquids with a paper towel.
Continue blotting until no more soil can
be removed.
.For solid soils, remove as much as
possible prior to vacuuming.
To clean: 1. Saturate a clean, lint-free colorfast cloth with water. Microfiber cloth is
recommended to prevent lint transfer to
the fabric or carpet.
2. Remove excess moisture by gently wringing until water does not drip from
the cleaning cloth.
3. Start on the outside edge of the soil and gently rub toward the center. Fold the
cleaning cloth to a clean area frequently
to prevent forcing the soil into the
fabric.
4. Continue gently rubbing the soiled area until there is no longer any color
transfer from the soil to the cleaning
cloth. 5. If the soil is not completely removed,
use a mild soap solution followed only
by plain water.
If the soil is not completely removed, it may
be necessary to use a commercial upholstery
cleaner or spot lifter. Test a small hidden
area for colorfastness before using a
commercial upholstery cleaner or spot lifter.
If ring formation occurs, clean the entire
fabric or carpet.
After cleaning, use a paper towel to blot
excess moisture.
Cleaning High Gloss Surfaces and Vehicle
Information and Radio Displays
Use a microfiber cloth on high gloss surfaces
or vehicle displays. First, use a soft bristle
brush to remove dirt that can scratch the
surface. Then gently clean by rubbing with a
microfiber cloth. Never use window cleaners
or solvents. Periodically hand wash the
microfiber cloth separately, using mild soap.
Do not use bleach or fabric softener. Rinse
thoroughly and air dry before next use.
Caution
Do not attach a device with a suction cup
to the display. This may cause damage
and would not be covered by the vehicle
warranty.
Instrument Panel, Leather, Vinyl, Other
Plastic Surfaces, Low Gloss Paint
Surfaces, and Natural Open Pore Wood
Surfaces
Use a soft bristle brush to remove dust from
knobs and crevices on the instrument
cluster. Use a soft microfiber cloth
dampened with water to remove dust and
loose dirt. For a more thorough cleaning,
use a soft microfiber cloth dampened with a
mild soap and water solution.
Caution
Soaking or saturating leather, especially
perforated leather, as well as other
interior surfaces, may cause permanent
damage. Wipe excess moisture from
these surfaces after cleaning and allow
them to dry naturally. Never use heat,
steam, or spot removers. Do not use
liquids that contain alcohol or solvents on
(Continued)
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Customer Information 307
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 307
Customer Assistance Offices . . . . . . . . . . . 309
Customer Assistance for TextTelephone (TTY) Users . . . . . . . . . . . . . . . 309
Online Owner Center . . . . . . . . . . . . . . . . . 309
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Roadside Assistance Program . . . . . . . . . . 310
Scheduling Service Appointments . . . . . . 312
Courtesy Transportation Program . . . . . . 312
Collision Damage Repair . . . . . . . . . . . . . . . 313
Publication Ordering Information . . . . . . 314
Radio Frequency Statement . . . . . . . . . . . . 315
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 315
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 315
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . . 316
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Event Data Recorders . . . . . . . . . . . . . . . . . . 317
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Infotainment System . . . . . . . . . . . . . . . . . . 317Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
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Customer Information 315
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.
To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm, Inc. at:
www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency Statement
This vehicle uses license-exempt
transmitters / receivers / systems that
operate on a radio frequency that complies
with Part 15/Part 18 of the Federal
Communications Commission (FCC) rules andwith Innovation, Science and Economic
Development (ISED) Canada's license-exempt
RSS(s) / RSP-100 / ICES-GEN.
Operation is subject to the following two
conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including interference that may
cause undesired operation of the device.
Changes or modifications to any of these
systems by other than an authorized service
facility could void authorization to use this
equipment.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors. If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153); go
to
http://www.safercar.gov; or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that the vehicle has a safety defect,
notify Transport Canada immediately,
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316 Customer Information
and notify General Motors of Canada
Company. Call Transport Canada at
1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
In the U.S., call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
General Motors of Canada Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 800-466-0811 or
800-508-0000.
In other Central America and Caribbean
Countries, call 52-555-901-2369.
Vehicle Data Recording and
Privacy
The vehicle has a number of computers that
record information about the vehicle’s
performance and how it is driven or used.
For example, the vehicle uses computer
modules to monitor and control engine and
transmission performance, to monitor the
conditions for airbag deployment and
deploy them in a crash, and, if equipped, to
provide antilock braking to help the driver
control the vehicle. These modules may
store data to help the dealer technician
service the vehicle or to help GM improve
safety or features. Some modules may also
store data about how the vehicle isoperated, such as rate of fuel consumption
or average speed. These modules may retain
personal preferences, such as radio presets,
seat positions, and temperature settings.
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.
The protection of vehicle electronics systems
and customer data from unauthorized
outside electronic access or control is
important to GM. GM maintains appropriate
security standards, practices, guidelines and
controls aimed at defending the vehicle and
the vehicle service ecosystem against
unauthorized electronic access, detecting
possible malicious activity in related
networks, and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner. Security
incidents could impact your safety or
compromise your private data. To minimize
security risks, please do not connect your
vehicle electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such as
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320 OnStar
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. PressQto set
up an account.
.After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor can
cancel or change account information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar or
connected services if the vehicle is disposed
of, sold, transferred, or if the lease ends.
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0315.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
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322 OnStar
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into the
electrical architecture of the vehicle. Do not
add any electrical equipment. SeeAdd-On
Electrical Equipment 0227. Added electrical
equipment may interfere with the operation
of the OnStar system and cause it to not
operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the vehicle
without further notice or consent. These
updates or changes may enhance or
maintain safety, security, or the operation
of the vehicle or the vehicle systems.
Software updates or changes may affect or
erase data or settings that are stored in the
vehicle, such as saved navigation
destinations or pre-set radio stations.
Neither OnStar nor GM is responsible for
any affected or erased data or settings. These updates or changes may also collect
personal information. Such collection is
described in the OnStar privacy statement or
separately disclosed at the time of
installation. These updates or changes may
also cause a system to automatically
communicate with GM servers to collect
information about vehicle system status,
identify whether updates or changes are
available, or deliver updates or changes. An
active OnStar agreement constitutes consent
to these software updates or changes and
agreement that either OnStar or GM may
remotely deliver them to the vehicle.
Privacy
The complete OnStar Privacy Statement may
be found at www.onstar.com (U.S.),
or www.onstar.ca (Canada). We recommend
that you review it. If you have any
questions, call 1-888-4ONSTAR
(1-888-466-7827) or press
Qto speak with
an Advisor. Users of wireless
communications are cautioned that the
privacy of any information sent via wireless
cellular communications cannot be assured.
Third parties may unlawfully intercept or
access transmissions and private
communications without consent.
OnStar - Software Acknowledgements
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit
http://opensource.lge.com. In addition to
the source code, all referred license terms,
warranty disclaimers, and copyright notices
are available for download. This offer is valid
for a period of three years after our last
shipment of this product. This offer is valid
to anyone in receipt of this information.
*Provided through LG Electronics Inc., who is
solely responsible for provisions of related
OSS compliance.
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326 Index
IndexA
Accessories and Modifications . . . . . . . . . . . 229
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . 193
Active Fuel Management . . . . . . . . . . . . . . . . 194
Add-On Electrical Equipment . . . . . . . . . . . . . 227
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Additional Maintenance and Care . . . . . . . . 297
Adjustments Lumbar, Front Seats . . . . . . . . . . . . . . . . . . . . 41
Agreements Trademarks and License . . . . . . . . . . . . . . . 160
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . 240
Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . . . 168
Air Dam, Front . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Air Filter Life System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Air Filter, Passenger Compartment . . . . . . . . 171
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
How Does an Airbag Restrain? . . . . . . . . . . 56
Passenger Sensing System . . . . . . . . . . . . . . 57
What Makes an Airbag Inflate? . . . . . . . . . 55
What Will You See after an AirbagInflates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
When Should an Airbag Inflate? . . . . . . . . 55
Where Are the Airbags? . . . . . . . . . . . . . . . . 54 Airbags
Adding Equipment to the Vehicle . . . . . . . 60
Passenger Status Indicator . . . . . . . . . . . . . . 85
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . . 85
Servicing Airbag-Equipped Vehicles . . . . . . 60
System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Alarm
Vehicle Security . . . . . . . . . . . . . . . . . . . . . . . . . 21
Alert Rear Cross Traffic . . . . . . . . . . . . . . . . . . . . . . 222
Side Blind Zone (SBZA) . . . . . . . . . . . . . . . . . 222
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 260
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Antenna Diversity System . . . . . . . . . . . . . . . . . . . . . . 120
Antilock Brake System (ABS) . . . . . . . . . . . . . 202
Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Apple CarPlay and Android Auto . . . . . . . . . 150
Assistance Program, Roadside . . . . . . . . . . . . 310
Assistance Systems for Parking and
Backing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Audio
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
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Index 329
E
Electric Brake Boost . . . . . . . . . . . . . . . . . . . . . . 202
Electric Parking Brake . . . . . . . . . . . . . . . . . . . . 203
Electric Parking Brake Light . . . . . . . . . . . . . . . 89
Electrical Equipment, Add-On . . . . . . . . . . . . 227
Electrical SystemFuses and Circuit Breakers . . . . . . . . . . . . . 253
Instrument Panel Fuse Block . . . . . . . . . . . 254
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Rear Compartment Fuse Block . . . . . . . . . 256
Electronic Stability Control (ESC) Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . . . . . . 240
Check Light (Malfunction Indicator) . . . . . 86
Compartment Overview . . . . . . . . . . . . . . . . 232
Coolant Temperature Gauge . . . . . . . . . . . . 84
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . 242
Drive Belt Routing . . . . . . . . . . . . . . . . . . . . . 306
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Oil Life System . . . . . . . . . . . . . . . . . . . . . . . . 238
Oil Pressure Light . . . . . . . . . . . . . . . . . . . . . . . 91
Overheating . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Power Messages . . . . . . . . . . . . . . . . . . . . . . . . 98
Running While Parked . . . . . . . . . . . . . . . . . 195
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Engine Air Filter Life System . . . . . . . . . . . . . 239
Engine Compartment Lamp . . . . . . . . . . . . . . 108
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . 317
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Extended Parking . . . . . . . . . . . . . . . . . . . . . . . . 194
Extender, Seat Belt . . . . . . . . . . . . . . . . . . . . . . . .52
Exterior Lamp Controls . . . . . . . . . . . . . . . . . . . 105
Exterior Lamps Off Reminder . . . . . . . . . . . . 105
Exterior Lighting Battery Saver . . . . . . . . . . 109
F
Filter,
Engine Air Cleaner . . . . . . . . . . . . . . . . . . . . . 240
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Flashers, Hazard Warning . . . . . . . . . . . . . . . . 107
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Fluid Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Dual Clutch Transmission . . . . . . . . . . . . . . 238
Dual Clutch Transmission LifeSystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Front Air Dam . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 Front Lift System . . . . . . . . . . . . . . . . . . . . . . . . . 212
Front Lift System Light . . . . . . . . . . . . . . . . . . . 88
Front Seats
Heated and Ventilated . . . . . . . . . . . . . . . . . . 44
Front Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Economy, Driving for Better . . . . . . . . . . . 174
Filling a Portable Fuel Container . . . . . . . 226
Filling the Tank . . . . . . . . . . . . . . . . . . . . . . . . 225
Foreign Countries . . . . . . . . . . . . . . . . . . . . . . 225
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Management, Active . . . . . . . . . . . . . . . . . . . 194
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . 224
Recommended . . . . . . . . . . . . . . . . . . . . . . . . . 224
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Fuses Fuses and Circuit Breakers . . . . . . . . . . . . . 253
Instrument Panel Fuse Block . . . . . . . . . . . 254
Rear Compartment Fuse Block . . . . . . . . . 256
G
Garage Door Opener . . . . . . . . . . . . . . . . . . . . . 102Programming . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Gauges Engine Coolant Temperature . . . . . . . . . . . . 84
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83