
Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15227431) - 2022 - CRC - 8/11/21
CUSTOMER INFORMATION 397
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 397
Customer Assistance Offices . . . . 399
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 399
Online Owner Center . . . . . . . . . . . . . 400
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 400
Roadside Service . . . . . . . . . . . . . . . . . 401
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 402
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 403
Collision Damage Repair . . . . . . . . . 404
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 406
Radio Frequency Statement . . . . . 406
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 407
Reporting Safety Defects to the Canadian Government . . . . . . . . . 407
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . 407
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 408
Event Data Recorders . . . . . . . . . . . . 408
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Infotainment System . . . . . . . . . . . . . 409
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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406 CUSTOMER INFORMATION
If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can have
control of the repair and parts choices
as long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system,
body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic operational
information about the vehicle. The
owner’s manual includes the
Maintenance Schedule for all models.Customer literature publications
available for purchase include owner’s
manuals, warranty manuals, and
portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or
pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm,
Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle uses license-exempt
transmitters / receivers / systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications Commission
(FCC) rules and with Innovation,
Science and Economic Development
(ISED) Canada's license-exempt RSS(s)
/ RSP-100 / ICES-GEN.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15227431) - 2022 - CRC - 8/11/21
408 CUSTOMER INFORMATION
In other Central America and
Caribbean Countries, call
52-555-901-2369.
Vehicle Data Recording
and Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For example,
the vehicle uses computer modules to
monitor and control engine and
transmission performance, to monitor
the conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store data
to help the dealer technician service
the vehicle or to help GM improve
safety or features. Some modules may
also store data about how the vehicle
is operated, such as rate of fuel
consumption or average speed. These
modules may retain personal
preferences, such as radio presets, seat
positions, and temperature settings.
Cybersecurity
GM collects information about the use
of your vehicle including operational
and safety related information. We
collect this information to provide,
evaluate, improve, and troubleshoot
our products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic access
or control is important to GM. GM
maintains appropriate security
standards, practices, guidelines and
controls aimed at defending the
vehicle and the vehicle service
ecosystem against unauthorized
electronic access, detecting possible
malicious activity in related networks,
and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner.
Security incidents could impact your
safety or compromise your private
data. To minimize security risks,
please do not connect your vehicle
electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such
as Bluetooth, WIFI or similartechnology). In the event you suspect
any security incident impacting your
data or the safe operation of your
vehicle, please stop operating your
vehicle and contact your dealer.
Event Data Recorders
This vehicle is equipped with an event
data recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-like
situations, such as an air bag
deployment or hitting a road obstacle,
data that will assist in understanding
how a vehicle’s systems performed.
The EDR is designed to record data
related to vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The EDR
in this vehicle is designed to record
such data as:
.How various systems in your
vehicle were operating;
.Whether or not the driver and
passenger safety belts were buckled/
fastened;
.How far (if at all) the driver was
depressing the accelerator and/or
brake pedal; and,

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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412 ONSTAR
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. PressQ
to set up an account.
.After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar
or connected services if the vehicle is
disposed of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar or
connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Service are
available on most vehicles. Not all
OnStar services are available
everywhere or on all vehicles. For
more information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
.Call 1-888-4ONSTAR
(1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor. OnStar or connected services cannot
work unless the vehicle is in a place
where OnStar has an agreement with
a wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving
location information about the vehicle
cannot work unless GPS signals
are available, unobstructed, and
compatible with the OnStar hardware.
OnStar or connected services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar or connected
services may not work. Other
problems beyond the control of
OnStar
—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0406.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15227431) - 2022 - CRC - 8/11/21
414 ONSTAR
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to function properly. These systems may
not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into
the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0294. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither OnStar
nor GM is responsible for any affected
or erased data or settings. These
updates or changes may also collect personal information. Such collection
is described in the OnStar privacy
statement or separately disclosed at
the time of installation. These updates
or changes may also cause a system to
automatically communicate with GM
servers to collect information about
vehicle system status, identify
whether updates or changes are
available, or deliver updates or
changes. An active OnStar agreement
constitutes consent to these software
updates or changes and agreement
that either OnStar or GM may
remotely deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827) or
press
Qto speak with an Advisor.
Users of wireless communications are
cautioned that the privacy of any
information sent via wireless cellular
communications cannot be assured.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15227431) - 2022 - CRC - 8/11/21
INDEX 419
IndexA
Accessories and Modifications . . . . . 297
Accessory Power . . . . . . . . . . . . . . . . . . . . 230
Active Fuel Management . . . . . . . . . . . 231
Adaptive Cruise Control . . . . . . . . . . . . 246
Add-On Electrical Equipment . . . . . . 294
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
Adjustments Lumbar, Front Seats . . . . . . . . . . . . . . . 43
Agreements Trademarks and License . . . . . . . . . 192
Air Cleaner/Filter, Engine . . . . . . . . . . 307
Air Conditioning . . . . . . . . . . . . . . .201, 206
Air Filter Life System . . . . . . . . . . . . . . . . . . . . . . . . 306
Air Filter, Passenger
Compartment . . . . . . . . . . . . . . . . . . . . . 208
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
How Does an Airbag Restrain? . . . . 62
Passenger Sensing System . . . . . . . . 63
What Makes an AirbagInflate? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Airbag System (cont'd)
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . . . . 62
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Where Are the Airbags? . . . . . . . . . . . 60
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Passenger Status Indicator . . . . . . . 109
Readiness Light . . . . . . . . . . . . . . . . . . . 109
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
System Check . . . . . . . . . . . . . . . . . . . . . . 58
Alarm Vehicle Security . . . . . . . . . . . . . . . . . . . . 27
Alert Lane Change . . . . . . . . . . . . . . . . . . . . . . 275
Rear Cross Traffic . . . . . . . . . . . . . . . . . 266
Rear Pedestrian . . . . . . . . . . . . . . . . . . . 265
Side Blind Zone (SBZA) . . . . . . . . . . 275
All-Season Tires . . . . . . . . . . . . . . . . . . . . . 331
All-Wheel Drive System . . . . . . . . . . . . . . . . . . . . . . 238
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . 316 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . 147

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INDEX 423
F
Filter,Engine Air Cleaner . . . . . . . . . . . . . . . . 307
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . 136
Flashers, Hazard Warning . . . . . . . . . . 137
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350 Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . 377
Fluid Automatic Transmission . . . . . . . . . 306
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . 31
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . 41
Heated and Ventilated . . . . . . . . . . . . 46
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Economy, Driving for Better . . . . . 210
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . . . . . . 282
Filling the Tank . . . . . . . . . . . . . . . . . . . 281 Fuel (cont'd)
Foreign Countries . . . . . . . . . . . . . . . . . 280
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Low Fuel Warning Light . . . . . . . . . 118
Management, Active . . . . . . . . . . . . . . 231
Prohibited Fuels . . . . . . . . . . . . . . . . . . 280
Recommended . . . . . . . . . . . . . . 279, 280
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Fuses and Circuit Breakers . . . . . . . 321
Instrument Panel Fuse Block . . . . 325
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
G
Garage Door Opener . . . . . . . . . . . . . . . . 130Programming . . . . . . . . . . . . . . . . . . . . . . 131
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . 318
Gauges Engine Coolant Temperature . . . . 108
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Speedometer . . . . . . . . . . . . . . . . . . . . . . 106
Tachometer . . . . . . . . . . . . . . . . . . . . . . . 107
Trip Odometer . . . . . . . . . . . . . . . . . . . . 107 Gauges (cont'd)
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . . . . . 104
General Information Service and Maintenance . . . . . . . . 379
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . 297
Global Positioning System (GPS) . . . . . . . . . . . . . . . . . . . . . . 167
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Guidance Problems with the Route . . . . . . . . . 168
H
Hazard Warning Flashers . . . . . . . . . . 137
HD Radio Technology . . . . . . . . . . . . . . 149
Head Restraints . . . . . . . . . . . . . . . . . . . . . . 40
Head-up Display . . . . . . . . . . . . . . . . . . . . 121
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 136
Bulb Replacement . . . . . . . . . . . . . . . . 319
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . . . . 136
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . 136
High-Beam On Light . . . . . . . . . . . . . . 118

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INDEX 427
R
RadioHD Radio Technology . . . . . . . . . . . . 149
Radio Data System (RDS) . . . . . . . . . . 150
Radio Frequency Statement . . . . . . . . 406
Radio Reception . . . . . . . . . . . . . . . . . . . . 151
Radios AM-FM Radio . . . . . . . . . . . . . . . . . . . . . 147
Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Reading Lamps . . . . . . . . . . . . . . . . . . . . . 139
Rear Camera Mirror . . . . . . . . . . . . . . . . . 32
Rear Climate Control System . . . . . . 206
Rear Cross Traffic Alert System . . . 266
Rear Pedestrian Alert . . . . . . . . . . . . . . . 265
Rear Seat Armrest . . . . . . . . . . . . . . . . . . . 49
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Rear Storage . . . . . . . . . . . . . . . . . . . . . . . . . 89
Rear Vision Camera (RVC) . . . . . . . . . 257
Rear Window Washer/Wiper . . . . . . . . 99
Rearview Mirrors . . . . . . . . . . . . . . . . . . . . 32 Automatic Dimming . . . . . . . . . . . . . . . 32
Reclining Seatbacks . . . . . . . . . . . . . . . . . 42
Recognition Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 279, 280 Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . 389
Records Maintenance . . . . . . . . . . . . . . . . . . . . . . 392
Recreational Vehicle Towing . . . . . . . 368
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Remote Vehicle Start . . . . . . . . . . . . . . . . 15
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Maintenance . . . . . . . . . . . . . . . . . . . . . . 390
Replacing Airbag System . . . . . . . . . . . . 69
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . . 82
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . . . . . 58
Reporting Safety Defects Canadian Government . . . . . . . . . . . . 407
General Motors . . . . . . . . . . . . . . . . . . . 407
U.S. Government . . . . . . . . . . . . . . . . . . 407
Restraints Where to Put . . . . . . . . . . . . . . . . . . . . . . . 74
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . . . . . . 230
Reverse Automatic Braking . . . . . . . . 264
Reverse Tilt Mirrors . . . . . . . . . . . . . . . . . 32 Roads
Driving, Wet . . . . . . . . . . . . . . . . . . . . . . . 217
Roadside Service . . . . . . . . . . . . . . . . . . . . 401
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Roof Rack System . . . . . . . . . . . . . . . . . . . 93
Rotation, Tires . . . . . . . . . . . . . . . . . . . . . . 344
Routing, Engine Drive Belt . . . . . . . . . 396
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
S
Safety Defects ReportingCanadian Government . . . . . . . . . . . . 407
General Motors . . . . . . . . . . . . . . . . . . . 407
U.S. Government . . . . . . . . . . . . . . . . . . 407
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Safety System Check . . . . . . . . . . . . . . . . 57
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . 150
Scheduling Appointments . . . . . . . . . . 402
Sealant Kit, Tire . . . . . . . . . . . . . . . . . . . . . 352
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . 53
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . 108