2022 CADILLAC ESCALADE phone

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
INFOTAINMENT SYSTEM 207
.Wi-Fi Password: Select to change
the vehicle’s Wi-Fi network
password.
.Connected Phones: Select to show a
list of the vehicle’s currently
connected phones.
.Data Updating: Select to show the
data plan details including the
amount of data remaining.
Networks
This will show connected and
available Wi-Fi networks.
If a 4G LTE data package is not active
on the vehicle, the infotainment
system can be connected to an
external protected Wi-Fi network,
such as a mobile device or home
hotspot, to utilize connected services.
Device Remote Access
Touch and the following may display:
.Remote Access: Select to control
devices with an installed OnStar app
linked to this vehicle by USB or the
Wi-Fi hotspot.
Language
This will set the display language used
on the infotainment display and
instrument cluster. It may also use the
selected language for voice
recognition and audio feedback. Select
from the available languages.
Privacy
Touch and the following may display:
.Location Services: Select to allow
apps and services to identify the
vehicle location.
.Voice Recognition Sharing: Select to
send voice sessions to a cloud-based
voice recognition system.
.Types: This setting lists permissions
considered sensitive by Android,
and the apps that are currently
allowed to use each permission.
.Used By Applications: This setting
lists each application and its
allowed permissions.
Software Updates
If equipped, the vehicle can download
and install select software updates
over a wireless connection. The
system will prompt for certain updates to be downloaded and
installed. There is also an option to
check for updates manually.
To manually check for updates, touch
Settings on the Home Page and select
the System tab. Follow the on-screen
prompts. There are two options
available under Software Updates,
"Check for Updates" and "Previous
Updates". Selecting "Check for
Updates", will check and list if any
updates are available for this vehicle.
"No updates available" will display if
there is no update available. Selecting
"Previous Updates" will list all the
previous SW version(s) installed in the
vehicle. The steps to check for,
download, and install updates may
vary by vehicle.
The vehicle can be used normally
during the software download. Once
the download is complete, there may
be a prompt to accept the installation
of the update upon the next ignition
cycle or the next time the vehicle is
shifted into P (Park). For most
updates, the vehicle will be disabled
and cannot be driven during the
installation. The system will deliver

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
212 INFOTAINMENT SYSTEM
Trademarks and License
Agreements
FCC Information
SeeRadio Frequency Statement 0481.
"Made for iPod," and "Made for
iPhone," mean that an electronic
accessory has been designed to
connect specifically to iPod or iPhone,
respectively, and has been certified by
the developer to meet Apple
performance standards. Apple is not
responsible for the operation of this
device or its compliance with safety
and regulatory standards. Please note
that the use of this accessory with
iPod or iPhone may affect wireless
performance. iPhone, iPod, iPod
classic, iPod nano, iPod shuffle, and
iPod touch are trademarks of Apple
Inc., registered in the U.S. and other
countries.
If you decide to continue service after
your trial, your selected subscription
plan will automatically renew
thereafter. You will be charged at
then-current rates. Fees and taxes
apply. Please see the SiriusXM
Customer Agreement at siriusxm.com
for complete terms and how to cancel,
which includes calling SiriusXM at
1-866-635-2349. All fees and
programming are subject to change.
Fees and Taxes: Subscription fee,
taxes, one time activation fee, and
other fees may apply. Subscription fee
is consumer only. All fees and
programming subject to change.
Subscriptions subject to Customer
Agreement available at
www.siriusxm.com. SiriusXM service is
only available in the 48 contiguous
United States and Canada. In Canada: Some deterioration of
service may occur in extreme northern
latitudes. This is beyond the control of
SiriusXM Satellite Radio.
Explicit Language Notice: Channels
with frequent explicit language are
indicated with an
“XL”preceding the
channel name. Channel blocking is
available for SiriusXM Satellite Radio
receivers by notifying SiriusXM:
.USA Customers —See
www.siriusxm.com or call
1-888-601–6296.
.Canada Customers —See
www.siriusxm.ca or call
1-877-438-9677.
It is prohibited to copy, decompile,
disassemble, reverse engineer, hack,
manipulate, or otherwise make
available any technology or software
incorporated in receivers compatible
with the SiriusXM Satellite Radio
System or that support the SiriusXM
website, the Online Service or any of
its content. Furthermore, the AMBER
voice compression software included
in this product is protected by

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
216 INFOTAINMENT SYSTEM
Map End User License
Agreement
END USER TERMS
The Map Data SD card (“Data”) is
provided for your personal, internal
use only and not for resale. It is
protected by copyright, and is subject
to the following terms (this “End User
License Agreement ”) and conditions
which are agreed to by you, on the
one hand, and HERE North America,
LLC (“HERE”) and its licensors
(including their licensors and
suppliers) on the other hand.
The Data for areas of Canada includes
information taken with permission
from Canadian authorities, including:
© Her Majesty the Queen in Right of
Canada, © Queen's Printer for Ontario,
© Canada Post Corporation, GeoBase
®.
HERE holds a nonexclusive license
from the United States Postal Service
®
to publish and sell ZIP+4®
information.
© United States Postal Service 2013.
Prices are not established, controlled,
or approved by the United States
Postal Service. The following trademarks and registrations are
owned by the USPS: United States
Postal Service, USPS, and ZIP+4.
TERMS AND CONDITIONS
Personal Use Only: You agree to use
this Data for the solely personal,
noncommercial purposes for which
you were licensed, and not for service
bureau, timesharing or other similar
purposes. Except as otherwise set
forth herein, you agree not to
otherwise reproduce, copy, modify,
decompile, disassemble or reverse
engineer any portion of this Data, and
may not transfer or distribute it in any
form, for any purpose, except to the
extent permitted by mandatory laws.
You may transfer the Data and all
accompanying materials on a
permanent basis if you retain no
copies and the recipient agrees to the
terms of this End User License
Agreement. Multi-disc sets may only
be transferred or sold as a complete
set as provided to you and not as a
subset thereof.
Restrictions
Except where you have been
specifically licensed to do so by HERE
and without limiting the preceding
paragraph, you may not (a) use this
Data with any products, systems,
or applications installed or otherwise
connected to or in communication
with vehicles capable of vehicle
navigation, positioning, dispatch, real
time route guidance, fleet
management or similar applications;
or (b) with, or in communication with,
including without limitation, cellular
phones, palmtop and handheld
computers, pagers, and personal
digital assistants or PDAs.
Warning
This Data may contain inaccurate or
incomplete information due to the
passage of time, changing
circumstances, sources used, and the
nature of collecting comprehensive
geographic data, any of which may
lead to incorrect results.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
DRIVING AND OPERATING 231
Front Pedestrian Braking (FPB)System . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Night Vision System . . . . . . . . . . . . . 325
Side Blind Zone Alert (SBZA) . . . . 327
Lane Change Alert (LCA) . . . . . . . . 327
Lane Keep Assist (LKA) . . . . . . . . . . 330
Fuel
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . 332
Recommended Fuel . . . . . . . . . . . . . . 333
Prohibited Fuels . . . . . . . . . . . . . . . . . . 333
Fuels in Foreign Countries . . . . . . . 333
Fuel Additives . . . . . . . . . . . . . . . . . . . . 333
Filling the Tank . . . . . . . . . . . . . . . . . . 334
Filling a Portable Fuel Container . . . . . . . . . . . . . . . . . . . . . . . . 335
Trailer Towing
General Towing Information . . . . 336
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 336
Trailer Towing . . . . . . . . . . . . . . . . . . . . 340
Towing Equipment . . . . . . . . . . . . . . . 344
Trailer Sway Control (TSC) . . . . . . 354
Trailering App . . . . . . . . . . . . . . . . . . . . 355
Conversions and Add-Ons
Add-On Electrical Equipment . . . 367
Driving Information
Driving for Better Fuel
Economy
Driving habits can affect fuel mileage.
Here are some driving tips to get the
best fuel economy possible:
.Set the climate controls to the
desired temperature after the engine
is started, or turn them off when
not required.
.Avoid fast starts and accelerate
smoothly.
.Brake gradually and avoid abrupt
stops.
.Avoid idling the engine for long
periods of time.
.When road and weather conditions
are appropriate, use cruise control.
.Always follow posted speed limits or
drive more slowly when conditions
require.
.Keep vehicle tires properly inflated.
.Combine several trips into a
single trip.
.Replace the vehicle's tires with the
same TPC Spec number molded into
the tire's sidewall near the size.
.Follow recommended scheduled
maintenance.
Distracted Driving
Distraction comes in many forms and
can take your focus from the task of
driving. Exercise good judgment and
do not let other activities divert your
attention away from the road. Many
local governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep your
eyes on the road, keep your hands on
the steering wheel, and focus your
attention on driving.
.Do not use a phone in demanding
driving situations. Use a hands-free
method to place or receive
necessary phone calls.
.Watch the road. Do not read, take
notes, or look up information on
phones or other electronic devices.
.Designate a front seat passenger to
handle potential distractions.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
232 DRIVING AND OPERATING
.Become familiar with vehicle
features before driving, such as
programming favorite radio stations
and adjusting climate control and
seat settings. Program all trip
information into any navigation
device prior to driving.
.Wait until the vehicle is parked to
retrieve items that have fallen to
the floor.
.Stop or park the vehicle to tend to
children.
.Keep pets in an appropriate carrier
or restraint.
.Avoid stressful conversations while
driving, whether with a passenger or
on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first step
in driving defensively is to wear the
seat belt. See Seat Belts058.
.Assume that other road users
(pedestrians, bicyclists, and other
drivers) are going to be careless and
make mistakes. Anticipate what
they may do and be ready.
.Allow enough following distance
between you and the driver in front
of you.
.Focus on the task of driving.
Impaired Driving
Death and injury associated with
impaired driving is a global tragedy.
{Warning
Drinking alcohol or taking drugs
and then driving is very dangerous.
Your reflexes, perceptions,
attentiveness, and judgment can be
affected by even a small amount of
alcohol or drugs. You can have a
(Continued)
Warning (Continued)
serious—or even fatal —collision
if you drive after drinking or taking
drugs.
Do not drive while under the
influence of alcohol or drugs,
or ride with a driver who has been
drinking or is impaired by drugs.
Find alternate transportation home;
or if you are with a group, designate
a driver who will remain sober.
Control of a Vehicle
Braking, steering, and accelerating are
important factors in helping to control
a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average driver reaction time is about
three-quarters of a second. In that
time, a vehicle moving at 100 km/h

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
366 DRIVING AND OPERATING
Turn a setting off to not receive any
of the Maintenance Alerts when that
Trailer Profile is active.
Theft Alert
A theft alert can be set if a trailer is
connected and the alert is enabled.
When the trailer is disconnected and
the vehicle is off, an alarm will sound.
Touch Theft Alert in Settings to view
the Theft Alert settings page. These
alerts are based on the Trailer Profile,
so the settings for each Trailer Profile
must be turned on or off. Touch a
profile to view more information or
adjust the setting for that profile.
This setting will be off by default for
each Trailer Profile, including the
Guest Trailer Profile.
A smartphone will receive a
notification that the trailer related to
the selected Trailer Profile is
disconnected from the vehicle, if the
setting is on for the active Trailer
Profile, the vehicle has an OnStar or
connected service plan and the
smartphone number has been added
to the account for this notification.If the setting is turned off for a given
Trailer Profile, the smartphone will
not receive this security notification
even if the Trailer Profile is active.Tow/Haul Mode Reminder
This is a reminder to turn on the Tow/
Haul Mode when towing a trailer. See
Driver Mode Control
0267.
Touch Tow/Haul Mode Reminder in
Settings to view the Tow/Haul Mode
Reminder settings page. These alerts
are based on the Trailer Profile, so the
settings for each Trailer Profile must
be turned on or off. Touch a profile to
view more information or to adjust
the setting for that profile.
This setting will default to OFF for
each Trailer Profile, including the
Guest Trailer Profile.
If Tow/Haul Mode is off and this
setting is on for a Trailer Profile, each
time the ignition is turned on a
reminder will appear to turn on Tow/
Haul Mode when the Trailer Profile is
active. If Tow/Haul Mode is on and this
setting is on for a Trailer Profile, the
reminder will not appear when the
Trailer Profile is active.
Trailer Length Indicator
Touch Trailer Length Indicator to view
the Trailer Length Indicator settings
page. If this setting is ON a guideline
is displayed in the side mirror camera
view to indicate the rear of the
attached trailer. If this setting is OFF
the guideline will not be displayed.
This setting will default to OFF if the
trailer length indicator feature is not
set up. See "Towing Assistance" for
details on the setup.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
CUSTOMER INFORMATION 471
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 471
Customer Assistance Offices . . . . 473
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 474
Online Owner Center . . . . . . . . . . . . . 474
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 475
Roadside Service . . . . . . . . . . . . . . . . . 475
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 477
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 477
Collision Damage Repair . . . . . . . . . 478
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 480
Radio Frequency Statement . . . . . 481
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 481
Reporting Safety Defects to the Canadian Government . . . . . . . . . 481
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 482
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 482
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 482
Event Data Recorders . . . . . . . . . . . . 483
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483
Infotainment System . . . . . . . . . . . . . 484
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
472 CUSTOMER INFORMATION
STEP TWO :If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
.Vehicle Identification Number (VIN).
This is available from the vehicle
registration or title, or the plate at
the top left of the instrument panel
and visible through the windshield.
.Dealership name and location.
.Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are
completely satisfied with the new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) AUTO LINE
Program to enforce your rights.
The BBB AUTO LINE Program is an
out-of-court program administered by
BBB National Programs, Inc. to settle
automotive disputes regarding vehicle
repairs or the interpretation of the
New Vehicle Limited Warranty.
Although you may be required to
resort to this informal dispute
resolution program prior to filing a
court action, use of the program is
free of charge and your case will
generally be heard within 40 days.
If you do not agree with the decision
given in your case, you may reject it
and proceed with any other venue for
relief available to you. You may contact the BBB AUTO LINE
Program using the toll-free telephone
number or write them at the following
address:
BBB AUTO LINE a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
https://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.