Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-15283641) -
2022 - CRC - 10/12/21
432 CUSTOMER INFORMATION
GM Mobility
Reimbursement Program
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See
cadillaccanada.ca, or call
1-800-GM-DRIVE (800-463-7483) for
details. TTY users call 1-800-263-3830.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges
™
.Emergency Fuel Delivery: Delivery
of enough fuel for the vehicle to get
to the nearest service station.
.Lock-Out Service: Service to unlock
the vehicle if you are locked out.
A remote unlock may be available if
you have OnStar. For security
reasons, the driver must present
identification before this service is
given.
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CUSTOMER INFORMATION 433
.Emergency Tow from a Public
Road or Highway:Tow to the
nearest Cadillac dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change
a flat tire with a spare tire. The
spare tire, if equipped, must be in
good condition and properly
inflated. It is your responsibility for
the repair or replacement of the tire
if it is not covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure, incidental
expenses may be reimbursed during
the Powertrain warranty period.
Items considered are hotel, meals,
and rental car or a vehicle being
delivered back to the customer, up
to 500 miles.
Cadillac Technician Roadside
Service (U.S. Only)
Cadillac's exceptional Roadside Service
is more than an auto club or towing
service. It provides every Cadillac
owner in the United States with the
advantage of contacting a Cadillac
advisor and, where available, a
Cadillac trained dealer technician who
can provide on-site service.
A dealer technician will travel to your
location within a 30-mile radius of a
participating Cadillac dealership.
If beyond this radius, we will arrange
to have your car towed to the nearest
Cadillac dealership. Each technician
travels with a specially equipped
service vehicle complete with the
necessary Cadillac parts and tools
required to handle most roadside
repairs.
Services Not Included in
Roadside Service
.Impound towing caused by violation
of any laws
.Legal fines
.Mounting, dismounting, or changing
of snow tires, chains, or other
traction devices
Service is not provided if a vehicle is
in an area that is not accessible to the
service vehicle or is not a regularly
traveled or maintained public road,
which includes ice and winter roads.
Off-road use is not covered.
Services Specific to
Canadian-Purchased Vehicles
.Fuel delivery: Reimbursement is up
to 7 liters. Diesel fuel delivery may
be restricted. Propane and other
fuels are not provided through this
service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Interruption Benefits and
Service: Pre-authorization, original
detailed receipts, and a copy of the
repair orders are required. Once
authorization has been received, the
Roadside Service advisor will help
you make arrangements and explain
how to receive payment. Items
considered are hotel, meals, and
Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-15283641) -
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434 CUSTOMER INFORMATION
rental car or a vehicle being
delivered back to the customer, up
to 800 km.
.Alternative Service:If assistance
cannot be provided right away, the
Roadside Service advisor may give
you permission to get local
emergency road service. You will
receive payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the warranty
are the owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment and
advising the service consultant of
your transportation needs, your dealer
can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it can be scheduled for service, unless,
of course, the problem is safety
related. If it is, please call your
dealership, let them know this, and
ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are urged
to do so as early in the work day as
possible to allow for same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada), Federal
Emission, Extended Powertrain or
Electric specific warranties in both the
U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a part
of the New Vehicle Limited Warranty.
A separate manual entitled
“Limited
Warranty and Owner Assistance
Information ”produced for new
vehicles provides detailed warranty
coverage information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your dealer
may offer the following transportation
options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable time
and distance parameters of your
dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be supported
by original receipts and within the
maximum amount allowed by GM.
If U.S. customers arrange their own
transportation, limited reimbursement
Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-15283641) -
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CUSTOMER INFORMATION 435
for reasonable fuel expenses may be
available. Claim amounts should
reflect actual costs and be supported
by original receipts. See your dealer
for information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed rental
agreement and meet state/provincial,
local, and rental vehicle provider
requirements. Requirements vary and
may include minimum age
requirements, insurance coverage,
credit card, etc. Additional fees such
as fuel, rental vehicle insurance, taxes,
levies, usage fees, excessive mileage,
or rental usage beyond the completion
of the repair are also your
responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program Information
All program options, such as shuttle
service, may not be available at every
dealer. Contact your dealer for specific
availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its sole
discretion.
Collision Damage Repair
If the vehicle is involved in a collision
and it is damaged, have the damage
repaired by a qualified technician
using the proper equipment and
quality replacement parts. Poorly
performed collision repairs diminish
the vehicle resale value, and safety
performance can be compromised in
subsequent collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the partswith which the vehicle was originally
built. Genuine GM Collision parts are
the best choice to ensure that the
vehicle's designed appearance,
durability, and safety are preserved.
The use of Genuine GM parts can help
maintain the GM New Vehicle Limited
Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in prior
crashes. In most cases, the parts being
recycled are from undamaged sections
of the vehicle. A recycled original
equipment GM part may be an
acceptable choice to maintain the
vehicle's originally designed
appearance and safety performance;
however, the history of these parts is
not known. Such parts are not covered
by the GM New Vehicle Limited
Warranty, and any related failures are
not covered by that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit poorly,
Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-15283641) -
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CUSTOMER INFORMATION 439
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-458-8006,
or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7In Mexico, call 800-466-0805 or
800-212-234-5522.
In other Central America and
Caribbean Countries, call
52-555-901-2369.
Vehicle Data Recording
and Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For example,
the vehicle uses computer modules to
monitor and control engine and
transmission performance, to monitor
the conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store data
to help the dealer technician service
the vehicle or to help GM improve
safety or features. Some modules may
also store data about how the vehicle
is operated, such as rate of fuel
consumption or average speed. These
modules may retain personal
preferences, such as radio presets, seat
positions, and temperature settings.
Cybersecurity
GM collects information about the use
of your vehicle including operational
and safety related information. We
collect this information to provide,
evaluate, improve, and troubleshoot
our products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic access
or control is important to GM. GM
maintains appropriate security
standards, practices, guidelines and
controls aimed at defending the
vehicle and the vehicle service
ecosystem against unauthorized
electronic access, detecting possible
malicious activity in related networks,
and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner.
Security incidents could impact your
safety or compromise your private
data. To minimize security risks,
please do not connect your vehicle
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CONNECTED SERVICES 449
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for
the Wi-Fi hotspot and myCadillac
mobile app. Make these passwords
different from each other and use a
combination of letters and numbers
to increase the security.
.Change the default name of the
SSID (Service Set Identifier). This is
your network’s name that is visible
to other wireless devices. Choose a
unique name and avoid family
names or vehicle descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the
Internet and web content at 4G LTE
speed. Up to seven mobile devices can
be connected. A data plan is required.
Use the in-vehicle controls only when
it is safe to do so. 1. To retrieve Wi-Fi hotspot
information, press
=to open the
OnStar app on the infotainment
display, then select Wi-Fi Hotspot.
On some vehicles, touch Wi-Fi or
Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some vehicles,
the connection type (no Internet
connection, 3G, 4G, 4G LTE), and
signal quality (poor, good,
excellent). The LTE icon shows
connection to Wi-Fi. It is possible
that the icon may not illuminate
even though the vehicle has an
active connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to
connect with an Advisor. On some
vehicles, the SSID and password
can be changed in the Wi-Fi
Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile devices.
Manage data usage by turning Wi-Fi
on or off on your mobile device, by
using the myCadillac mobile app, or by contacting an OnStar Advisor.
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/
off, manage settings, and monitor
data consumption, if equipped.
.Locate a dealer and schedule
service.
.Request Roadside Service.
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454 INDEX
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 16
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . 156
DiagnosticsConnected Services . . . . . . . . . . . . . . . 450
Differential, Limited-Slip . . . . . . . . . . . 266
Distracted Driving . . . . . . . . . . . . . . . . . . 210
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 132
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 109
Delayed Locking . . . . . . . . . . . . . . . . . . . 16
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . 16
Drive Belt Routing, Engine . . . . . . . . . 427
Drive Systems All-Wheel Drive . . . . . . . . . . . . . 253, 349
Driver
Teen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Driver Assistance Systems . . . . . . . . . 293
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . .109, 112
Driver Mode Control . . . . . . . . . . . . . . . . 258
Driver Mode Control Light . . . . . . . . . 106
Driving
Assistance Systems . . . . . . . . . . . . . . . 301
Better Fuel Economy . . . . . . . . . . . . . 209
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 315
Competitive . . . . . . . . . . . . . . . . . . . . . . . 264 Driving (cont'd)
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Hill and Mountain Roads . . . . . . . . 225
If the Vehicle is Stuck . . . . . . . . . . . . 227
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Loss of Control . . . . . . . . . . . . . . . . . . . . 212
Off-Road Recovery . . . . . . . . . . . . . . . . 212
Track Events and
Competitive . . . . . . . . . . . . . . . . . . . . . . 213
Vehicle Load Limits . . . . . . . . . . . . . . 228
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . 224
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . . . . . 202
E
Electric Brake Boost . . . . . . . . . . . . . . . . 253
Electric Parking Brake . . . . . . . . . . . . . . 254
Electric Parking Brake Light . . . . . . . 102
Electrical Equipment, Add-On . . . . . 321
Electrical SystemEngine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Fuses and Circuit Breakers . . . . . . . 355
Instrument Panel Fuse Block . . . . 358
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361 Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . 336
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . . . . 99
Compartment Overview . . . . . . . . . . 326
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . 96, 97
Coolant Temperature Warning Light . . . . . . . . . . . . . . . . . . . 105
Cooling System . . . . . . . . . . . . . . . . . . . 338
Drive Belt Routing . . . . . . . . . . . . . . . . 427
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Oil Life System . . . . . . . . . . . . . . . . . . . . 333
Oil Pressure Light . . . . . . . . . . . . . . . . . 107
Overheating . . . . . . . . . . . . . . . . . . . . . . . 342
Power Messages . . . . . . . . . . . . . . . . . . 119
Running While Parked . . . . . . . . . . . 241
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Engine Air Filter Life System . . . . . . 335
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . 133
Equipment, Towing . . . . . . . . . . . . . . . . . 320
Event Data Recorders . . . . . . . . . . . . . . 440
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . 134
Extended Parking . . . . . . . . . . . . . . . . . . . 240
Extender, Seat Belt . . . . . . . . . . . . . . . . . . 47
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INDEX 455
Exterior Lamp Controls . . . . . . . . . . . . 128
Exterior Lamps Off Reminder . . . . . . 130
Exterior Lighting Battery Saver . . . . 135
F
Filter,Engine Air Cleaner . . . . . . . . . . . . . . . . 336
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . 130
Flashers, Hazard Warning . . . . . . . . . . 131
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Fluid Automatic Transmission . . . . . . . . . 334
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . 23
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438
Front Pedestrian Braking (FPB)
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Front Seats Heated and Ventilated . . . . . . . . . . . . 37
Front Turn Signal Lamps . . . . . . . . . . 353
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Economy, Driving for Better . . . . . 209 Fuel (cont'd)
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . . . . . . 314
Filling the Tank . . . . . . . . . . . . . . . . . . . 312
Foreign Countries . . . . . . . . . . . . . . . . . 312
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Low Fuel Warning Light . . . . . . . . . 108
Prohibited Fuels . . . . . . . . . . . . . . . . . . 312
Recommended . . . . . . . . . . . . . . . . . . . . 311
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Fuses Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Fuses and Circuit Breakers . . . . . . . 355
Instrument Panel Fuse Block . . . . 358
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
G
Garage Door Opener . . . . . . . . . . . . . . . . 125Programming . . . . . . . . . . . . . . . . . . . . . . 125
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . 351
Gauges
Engine CoolantTemperature . . . . . . . . . . . . . . . . . . 96, 97
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Speedometer . . . . . . . . . . . . . . . . . . . . . . . 95 Gauges (cont'd)
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . 95
Trip Odometer . . . . . . . . . . . . . . . . . . . . . 95
Warning Lights and Indicators . . . 89
General Information Service and Maintenance . . . . . . . . 407
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . 323
Global Positioning System (GPS) . . . . . . . . . . . . . . . . . . . . . . 162
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432
Guidance Problems with the Route . . . . . . . . . 163
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . 352
Hazard Warning Flashers . . . . . . . . . . 131
HD Radio Technology . . . . . . . . . . . . . . 145
Head Restraints . . . . . . . . . . . . . . . . . . . . . . 30
Head-up Display . . . . . . . . . . . . . . . . . . . . 115
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 130
Bulb Replacement . . . . . . . . . . . . . . . . 352
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . . . . 130