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Driving and Operating 203
3. Remove the engine heater connectorcover by gently prying with a flat
blade tool.
4. Plug the heater cord into the connector in the front bumper.
5. Plug the cord into a grounded 110-volt AC outlet that is protected by a ground
fault detection function.
{Warning
Improper use of the heater cord or an
extension cord can damage the cord and
may result in overheating and fire.
(Continued)
Warning (Continued)
.Plug the cord into a three-prong
electrical utility receptacle that is
protected by a ground fault detection
function. An ungrounded outlet could
cause an electric shock.
.Use a weatherproof, heavy-duty,
15 amp-rated extension cord if needed.
Failure to use the recommended
extension cord in good operating
condition, or using a damaged heater
or extension cord, could make it
overheat and cause a fire, property
damage, electric shock, and injury.
.Do not operate the vehicle with the
heater cord permanently attached to
the vehicle. Possible heater cord and
thermostat damage could occur.
.While in use, do not let the heater
cord touch vehicle parts or sharp
edges. Never close the hood on the
heater cord.
.Before starting the vehicle, unplug the
cord, reattach the cover to the plug,
and securely fasten the cord. Keep the
cord away from any moving parts. Before starting the engine, be sure to
unplug and store the cord.
The length of time the heater should remain
plugged in depends on several factors. Ask a
dealer in the area where you will be parking
the vehicle for the best advice on this.
Retained Accessory Power (RAP)
When the ignition is turned from on to off,
the following features (if equipped) will
continue to function for up to 10 minutes,
or until the driver door is opened. These
features will also work when the ignition is
in RUN or ACC/ACCESSORY:
.Infotainment System
.Power Windows (during RAP this
functionality will be lost when any door
is opened)
.Sunroof (during RAP this functionality will
be lost when any door is opened)
.Auxiliary Power Outlet
.Audio System
.OnStar System
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250 Driving and Operating
If equipped with Rear Cross Traffic Alert
(RCTA), use caution while backing up when
towing a trailer, as the RCTA detection zones
that extend out from the back of the vehicle
do not move further back when a trailer is
towed.
{Warning
To prevent serious injury or death from
carbon monoxide (CO), when towing a
trailer:
.Do not drive with the liftgate, trunk/
hatch, or rear-most window open.
.Fully open the air outlets on or under
the instrument panel.
.Adjust the climate control system to a
setting that brings in only outside air.
See“Climate Control Systems” in the
Index.
For more information about carbon
monoxide, see Engine Exhaust 0205.
Towing a trailer requires experience. The
combination of the vehicle and trailer is
longer and not as responsive as the vehicle
itself. Get used to the handling and braking
of the combination by driving on a level
road surface before driving on public roads. The trailer structure, the tires, and the
brakes must be all be rated to carry the
intended cargo. Inadequate trailer
equipment can cause the combination to
operate in an unexpected or unsafe manner.
Before driving, inspect all trailer hitch parts
and attachments, safety chains, electrical
connectors, lamps, tires, and mirrors. See
Towing Equipment
0254. If the trailer has
electric brakes, start the combination
moving and then manually apply the trailer
brake controller to check that the trailer
brakes work. During the trip, occasionally
check that the cargo and trailer are secure
and that the lamps and any trailer brakes
are working.Towing with a Stability Control System
When towing, the stability control system
might be heard. The system reacts to
vehicle movement caused by the trailer,
which mainly occurs during cornering. This is
normal when towing heavier trailers.
Following Distance
Stay at least twice as far behind the vehicle
ahead as you would when driving without a
trailer. This can help to avoid heavy braking
and sudden turns.
Passing
More passing distance is needed when
towing a trailer. The combination of the
vehicle and trailer will not accelerate as
quickly and is much longer than the vehicle
alone. It is necessary to go much farther
beyond the passed vehicle before returning
to the lane. Pass on level roadways. Avoid
passing on hills if possible.
Backing Up
Hold the bottom of the steering wheel with
one hand. To move the trailer to the left,
move that hand to the left. To move the
trailer to the right, move that hand to the
right. Always back up slowly and, if possible,
have someone guide you.
Making Turns
Caution
Turn more slowly and make wider arcs
when towing a trailer to prevent damage
to your vehicle. Making very sharp turns
could cause the trailer to contact the
vehicle.
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Vehicle Care 269
3. If topping off the level in the coolantsurge tank, add the proper mixture until
the level reaches the mark on the front
of the tank and replace the cap. Operate
the vehicle. Repeat steps 1–3, as
necessary.
If filling the system (such as after
servicing), follow the Automatic Coolant
Service Fill Instructions.
Caution
If the pressure cap is not tightly installed,
coolant loss and engine damage may
occur. Be sure the cap is properly and
tightly secured.
Automatic Coolant Service Fill
Instructions
This feature assists in filling and removing
air from the cooling system after service of
components or when coolant is added after
being too low. To activate the fill and air removal process:
1. With a cold system, add coolant to the
indicated mark on the surge tank.
2. Replace the cap on the surge tank.
3. Connect the vehicle to a battery charger.
4. Press and hold the Engine Start/Stop button for more than five seconds.
5. Turn off the air conditioning.
6. Set the parking brake.
7. At the same time, press the accelerator and the brake for automatic transmission
vehicles for two seconds, then release.
At the end of the cycle, check the coolant
level in the surge tank and add coolant if it
is low. Turn off the vehicle, allow the Electronic Control Module (ECM) to go to
sleep, about two minutes, and repeat
Steps 3-7.
Listen for pump activation and movement of
the control valves while watching the level
of the coolant in the surge tank. If the tank
empties, turn the ignition off, carefully
remove the surge tank cap, refill to the
indicated mark, and repeat Steps 3-6. The fill
and air removal process will run for
approximately 10 minutes.
Engine Overheating
The vehicle has several indicators to warn of
the engine overheating.
There is an engine coolant temperature
gauge and an engine coolant temperature
warning light on the instrument cluster. See
Engine Coolant Temperature Gauge
094.
The vehicle may also display a message on
the Driver Information Center (DIC).
If the decision is made not to lift the hood
when this warning appears, get service help
right away.
If the decision is made to lift the hood,
make sure the vehicle is parked on a level
surface. Then check to see if the engine
cooling fan is running. If the engine is
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310 Vehicle Care
Caution
If the jumper cables are connected or
removed in the wrong order, electrical
shorting may occur and damage the
vehicle. The repairs would not be covered
by the vehicle warranty. Always connect
and remove the jumper cables in the
correct order, making sure that the cables
do not touch each other or other metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle and
removing the jumper cables, allow it to idle
for several minutes.
Towing the Vehicle
Caution
Incorrectly transporting a disabled vehicle
may cause damage to the vehicle. Use
proper tire straps to secure the vehicle to
the flatbed tow truck. Do not strap or
hook to any frame, underbody,
or suspension component not specified
(Continued)
Caution (Continued)
below. Do not move vehicles with drive
axle tires on the ground. Damage is not
covered by the vehicle warranty.
Caution
The vehicle may be equipped with an
electric parking brake and/or an
electronic shifter. In the event of a loss of
12-volt battery power, the electric parking
brake cannot be released, and the vehicle
cannot be shifted to N (Neutral). Tire
skates or dollies must be used under the
non-rolling tires to prevent damage while
loading/unloading the vehicle. Dragging
the vehicle will cause damage not
covered by the vehicle warranty.
Caution
The vehicle may be equipped with a tow
eye. Improper use of the tow eye may
cause damage to the vehicle and is not
covered by the vehicle warranty.
If equipped, use the tow eye to load the
vehicle onto a flatbed tow truck from a
(Continued)
Caution (Continued)
flat road surface, or to move the vehicle
a very short distance at a walking pace.
The tow eye is not designed for off-road
recovery. The vehicle must be in
N (Neutral) with the electric parking
brake released when using the tow eye.
Contact a professional towing service if the
disabled vehicle must be transported. GM
recommends a flatbed tow truck to
transport a disabled vehicle. Use ramps to
help reduce approach angles, if necessary.
If equipped, a tow eye may be located near
the spare tire or emergency jack. Do not use
the tow eye to pull the vehicle from the
snow, mud, sand, or ditch. Tow eye threads
may have right or left-hand threads. Use
caution when installing or removing the
tow eye.
The vehicle must be in N (Neutral) and the
electric parking brake must be released
when loading the vehicle onto a flatbed tow
truck.
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Vehicle Care 319
Removing and Replacing the Floor Mat
The driver side floor mat is held in place by
two retainers.1. Pull up on the rear of the floor mat to unlock each retainer and remove.
2. Reinstall by lining up the floor mat retainer openings over the carpet
retainers and snap into position.
3. Make sure the floor mat is properly secured in place. Verify the floor mat
does not interfere with the pedals.
Cleaning Rubber Floor Mats (All-Weather
Mats and Floor Liners)
See “Vinyl/Rubber” underInterior Care 0315
for important cleaning information.
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336 Customer Information
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 336
Customer Assistance Offices . . . . . . . . . . . 338
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Online Owner Center . . . . . . . . . . . . . . . . . . 338
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Roadside Assistance Program . . . . . . . . . . 339
Scheduling Service Appointments . . . . . . 341
Courtesy Transportation Program . . . . . . 341
Collision Damage Repair . . . . . . . . . . . . . . . 342
Publication Ordering Information . . . . . . 343
Radio Frequency Statement . . . . . . . . . . . 344
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 344
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 345
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 345
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Event Data Recorders . . . . . . . . . . . . . . . . . 346
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Infotainment System . . . . . . . . . . . . . . . . . . 347Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Buick. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call 1-800-521-7300. In Canada, contact
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English) or
1-800-263-7854 (French).
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340 Customer Information
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and Buick reserve the right to
make any changes or discontinue the
Roadside Assistance program at any time
without notification.
General Motors North America and Buick
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest Buick dealer
for warranty service, or if the vehicle was
in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in sand, mud, or snow.
.Flat Tire Change: Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws.
.Legal fines.
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices.
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to
7 liters. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help you make arrangements and
explain how to receive payment.
.Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
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Customer Information 345
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
https://www.safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that the vehicle has a safety defect,
notify Transport Canada immediately,
and notify General Motors of Canada
Company. Call Transport Canada at
1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
In the U.S., call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
General Motors of Canada Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 800-200-28425 or
800-466-0818.
In other Central America and Caribbean
Countries, call 52-555-901-2369.
Vehicle Data Recording and
Privacy
The vehicle has a number of computers that
record information about the vehicle’s
performance and how it is driven or used.
For example, the vehicle uses computer
modules to monitor and control engine and
transmission performance, to monitor the
conditions for airbag deployment and
deploy them in a crash, and, if equipped, to
provide antilock braking to help the driver
control the vehicle. These modules may
store data to help the dealer technician
service the vehicle or to help GM improve
safety or features. Some modules may also
store data about how the vehicle is
operated, such as rate of fuel consumption
or average speed. These modules may retain
personal preferences, such as radio presets,
seat positions, and temperature settings.
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.