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Customer Information 351
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . . 351
Customer Assistance Offices . . . . . . . . . . . 353
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Online Owner Center . . . . . . . . . . . . . . . . . . 353
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Roadside Assistance Program . . . . . . . . . . 354
Scheduling Service Appointments . . . . . . 355
Courtesy Transportation Program . . . . . 356
Collision Damage Repair . . . . . . . . . . . . . . . 357
Publication Ordering Information . . . . . . 358
Radio Frequency Statement . . . . . . . . . . . 359
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 359
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 359
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 360
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 360
Event Data Recorders . . . . . . . . . . . . . . . . . . 361
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Infotainment System . . . . . . . . . . . . . . . . . . 361Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Buick. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call 1-800-521-7300. In Canada, contact
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English) or
1-800-263-7854 (French).

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Customer Information 361
Bluetooth, WIFI or similar technology). In
the event you suspect any security incident
impacting your data or the safe operation of
your vehicle, please stop operating your
vehicle and contact your dealer.
Event Data Recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record, in certain crash or near
crash-like situations, such as an air bag
deployment or hitting a road obstacle, data
that will assist in understanding how a
vehicle’s systems performed. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
.How various systems in your vehicle were
operating;
.Whether or not the driver and passenger
safety belts were buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/or brake
pedal; and,
.How fast the vehicle was traveling.These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.
Note
EDR data are recorded by your vehicle only
if a non-trivial crash situation occurs; no
data are recorded by the EDR under normal
driving conditions and no personal data
(e.g., name, gender, age, and crash location)
are recorded. However, other parties, such
as law enforcement, could combine the EDR
data with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties, such
as law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access these data or share it
with others except: with the consent of the
vehicle owner or, if the vehicle is leased,
with the consent of the lessee; in response
to an official request by police or similar
government office; as part of GM's defense
of litigation through the discovery process;
or, as permitted by law. Data that GM collects or receives may also be used for GM
research needs or may be made available to
others for research purposes, where a need
is shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar and
has an active service plan, additional data
may be collected and transmitted through
the OnStar system. This includes information
about the vehicle’s operation; collisions
involving the vehicle; the use of the vehicle
and its features, including infotainment; and
the location and approximate GPS speed of
the vehicle. Refer to the OnStar Terms and
Conditions and Privacy Statement on the
OnStar website.
See
OnStar Additional Information 0364.
Infotainment System
If the vehicle is equipped with a navigation
system as part of the infotainment system,
use of the system may result in the storage
of destinations, addresses, telephone
numbers, and other trip information. See the
infotainment section for information on
stored data and for deletion instructions.

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362 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . 362
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
OnStar Additional Information
OnStar Additional Information . . . . . . . . 364
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that can
connect to an OnStar Advisor for Emergency,
Security, Navigation, Connections, and
Diagnostics Services. OnStar services may
require a paid service plan and data plan.
OnStar requires the vehicle battery and
electrical system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to existing
emergency service providers. OnStar may
collect information about you and your
vehicle, including location information. See
OnStar User Terms, Privacy Statement, and
Software Terms for more details including
system limitations at www.onstar.com (U.S.)
or www.onstar.ca (Canada). The OnStar system status light is next to
the OnStar buttons. If the status light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an Advisor.
Functionality of the Voice Command button
may vary by vehicle and region.
Press
=to:
.Open the OnStar app on the infotainment
display. If equipped, the infotainment
system has OnStar controls in the
embedded OnStar app on the Home Page.
Most OnStar functions that can be
performed with the buttons can be done
using the app. To open the app, touch the
OnStar icon on the Home Page. App
updates require a corresponding service
plan. Features vary by region and model.
Features are subject to change. For more
information, see my.buick.com/learn or
press
Q.

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OnStar 365
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
TTY system can provide in-vehicle access to
all OnStar services, except Virtual Advisor
and OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended
period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders.
A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.

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Connected Services 367
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Connected Services
Navigation
Navigation requires a specific OnStar or
connected service plan.
Press
Qto receive Turn-by-Turn directions
or have them sent to the vehicle’s
navigation screen, if equipped. Select
Turn-by-Turn Directions from the Services
tab of the OnStar app to call an Advisor or
select a recent or favorite destination. Touch
the navigation icons to select home, address,
or place. A destination transfer from OnStar
will show the detail view of the destination
when it is transferred from OnStar to the
Navigation application. See www.onstar.com
for a coverage map. Services vary by model.
Map coverage is available in the United
States and Canada.
Turn-by-Turn Navigation
1. PressQto connect to an Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command button,
if equipped, may vary by vehicle and region.
For some vehicles, press
=to open the
OnStar app on the infotainment display.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).

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368 Connected Services
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myBuick mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, by using the myBuick mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app to
compatible Apple and Android smartphones.
Buick users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map
(U.S. market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request roadside assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Buick on social media.
Features are subject to change. For myBuick
mobile app information and compatibility,
see my.buick.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.

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372 Index
Climate Control SystemsDual Automatic . . . . . . . . . . . . . . . . . . . . . . . . 190
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Cluster, Instrument . . . . . . . . . . . . . . . . . . 98, 100
Collision Damage Repair . . . . . . . . . . . . . . . . . 357
Compact Spare Tire . . . . . . . . . . . . . . . . . . . . . . 320
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Connections Connected Services . . . . . . . . . . . . . . . . . . . . 367
Control Traction and Electronic Stability . . . . . . . 224
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . 199
Controls Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . 139
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Coolant Engine Temperature Gauge . . . . . . . . . . . . 103
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190, 194
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Courtesy Transportation Program . . . . . . . . 356 Coverage Explanations . . . . . . . . . . . . . . . . . . . . 161
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Cruise Control, Adaptive . . . . . . . . . . . . . . . . . 229
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Customer Assistance . . . . . . . . . . . . . . . . . . . . . 353 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Text Telephone (TTY) Users . . . . . . . . . . . . 353
Customer Information Publications Ordering Information . . . . . 358
Customer Satisfaction Procedure . . . . . . . . . . 351
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 357
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Data Collection
Infotainment System . . . . . . . . . . . . . . . . . . 361
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 361
Database Coverage Explanations . . . . . . . . . . 161
Daytime Running Lamps (DRL) . . . . . . . . . . . . 132
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . 199
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 369
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . 198 Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 17
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Drive Belt Routing, Engine . . . . . . . . . . . . . . . 350
Drive Systems
All-Wheel Drive . . . . . . . . . . . . . . . . . . . 222, 283
Driver Teen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Driver Assistance Systems . . . . . . . . . . . . . . . 237
Driver Information Center (DIC) . . . . . . 114, 116
Driver Mode Control . . . . . . . . . . . . . . . . . . . . . 226
Driver Mode Control Light . . . . . . . . . . . . . . . . 111
Driving Assistance Systems . . . . . . . . . . . . . . . . . . . . 244
Better Fuel Economy . . . . . . . . . . . . . . . . . . . 198
Characteristics and Towing Tips . . . . . . . . 256
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Hill and Mountain Roads . . . . . . . . . . . . . . 205
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . 207
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 201
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 201
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . 208
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

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374 Index
G
Garage Door Opener . . . . . . . . . . . . . . . . . . . . . . 127Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Gauges Engine Coolant Temperature . . . . . . . . . . . 103
Engine Oil Temperature . . . . . . . . . . . . . . . . 103
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . 102
Voltmeter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Warning Lights and Indicators . . . . . . . . . . 97
General Information Service and Maintenance . . . . . . . . . . . . . . 335
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Global Positioning System (GPS) . . . . . . . . . 160
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Guidance Problems with the Route . . . . . . . . . . . . . . . 161
H
Hazard Warning Flashers . . . . . . . . . . . . . . . . . 133
HD Radio Technology . . . . . . . . . . . . . . . . . . . . 144
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Head-up Display . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 286
Daytime Running Lamps (DRL) . . . . . . . . . 132
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
High-Beam On Light . . . . . . . . . . . . . . . . . . . . 113
High/Low Beam Changer . . . . . . . . . . . . . . . 131
Lamps On Reminder . . . . . . . . . . . . . . . . . . . . 113
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . . 90
Heated and Ventilated Front Seats . . . . . . . .41
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190, 194
High Voltage Devices and Wiring . . . . . . . . 287
High-Beam On Light . . . . . . . . . . . . . . . . . . . . . . 113
High-Speed Operation . . . . . . . . . . . . . . . . . . . 303
Hill and Mountain Roads . . . . . . . . . . . . . . . . 205
Hill Start Assist (HSA) . . . . . . . . . . . . . . . . . . . . 224
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270 Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
How to Wear Seat Belts Properly . . . . . . . . . 48
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190, 194
I
If the System Needs Service . . . . . . . . . . . . . . 161
Ignition Positions . . . . . . . . . . . . . . . . . . . . . . . . . 211
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Indicator
Pedestrian Ahead . . . . . . . . . . . . . . . . . . . . . . 110
Vehicle Ahead . . . . . . . . . . . . . . . . . . . . . . . . . 110
Infants and Young Children, Restraints . . . . 66
Information
Publication Ordering . . . . . . . . . . . . . . . . . . . 358
Infotainment System . . . . . . . . . . . . . . . . . . . . 361
Instrument Cluster . . . . . . . . . . . . . . . . . . . 98, 100
Instrument Panel Overview . . . . . . . . . . . . . . . . 4
Interior Rearview Mirrors . . . . . . . . . . . . . . . . . 28
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . .1, 137
J
Jack Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Jump Starting - North America . . . . . . . . . . . . 321
K
Keyless Entry Remote (RKE) System . . . . . . . . . . . . . . . . . . . . 7
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6