2021 VOLVO XC60 air condition

37
WARRANTY

Volvo’s Corrosion Protection, Limited
Warranty–U.S./Warranty–Canada
What Is WarrantedVolvo warrants that your 2021 model year
Volvo’s original painted body sheet metal panels
will remain free from the following conditions
which result from defects in design, material or
workmanship under normal use and operating
conditions (except for those items listed under
“What Is Not Warranted”):
1. Defects to the exterior painted sheet metal
surfaces for a period of one (1) year.
4
2. Perforation of the body sheet metal panels for
a period of twelve (12) years.
LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state or province to province. Some
states/provinces do not allow limitations on
how long an implied warranty lasts, so the
above limitations may not apply to you. For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.
Warranty PeriodThe warranty period is for a total of twelve (12)
years. There is no mileage/kilometer limitation.
The warranty begins with the date the vehicle is
sold/delivered to the first retail purchaser or put
into service, whichever occurs first.
Warranty RepairsUnder the terms of this warranty, only an
authorized Volvo retail facility will repair or replace,
at Volvo’s discretion, the affected body sheet
metal panels free of charge. Repairs will be made
within a reasonable period of time, during normal
business hours.
Corrosion Protection WarrantyShould any part of the bodywork of the vehicle
be perforated by rust corrosion, the panel(s)
affectedly the perforation will be repaired or
replaced by any Volvo dealer or workshop
authorized by Volvo, completely free of charge,
regardless of any change in vehicle ownership.
The term “perforation” means hole that penetrates
the bodywork caused by corrosion from the inside
or underside as a result of faulty manufacture or
materials.
What Is Not Warranted• Exhaust system, driveline, steering, braking or
suspension components, bumpers, wheels,
wheel covers, and mirrors.
• Damage to the body caused by accident,
misuse, abuse, negligence, alteration, fire or
battery acid.
• Damage resulting from stone-chipping,
mechanical damage, scratches, dents,
industrial fall-out, environmental damage
(including, but not limited to, chemicals,
tree sap, other atmospheric conditions, etc.)
hailstones, road hazards, or other acts of
nature, and unrepaired accident damage.
• Improper or substandard repair work.
• Defects or failures resulting from the use of
new parts not sold or approved by Volvo,
or used parts, or the resultant damage to
associated parts or systems.
• Normal aging of paint because of use,
exposure and climate, including oxidation,
fading, etc.
• Damage caused by the application of
aftermarket paint protection coatings.
• Damage created as a result of improper
retreatment of components following repair.
4 Volvo does not recommend the use of aftermarket long-life or durable paint protection coatings, some of which may claim to prevent pitting, fading, oxidation, etc. These coatings have not been tested by Volvo for
compatibility with your vehicle’s clear coat. Some of them may cause the clear coat to soften, crack, or cloud. Damage caused by application of aftermarket paint protection coatings will not be covered under your
vehicle’s paint warranty. Use only paint protection products approved by Volvo. Consult your Volvo retailer for additional information.

38
WARRANTY
Owner’s ObligationsFailure to make corrections of accident damage,
acts of nature, or to maintain the vehicle
properly, including washing and polishing as
described in the Owner’s Manual, voids this
warranty.
It is your responsibility to retain all maintenance
and repair documentation. To avoid potential
deterioration, your retailer must be notified as
soon as possible of any problems with the painted
surfaces.
NOTE
This warranty can be provided because
in manufacturing the vehicle, Volvo used
processes and materials which are designed to
help resist corrosion.
The application of additional rust proofing
products at the time of new car purchase, is not
recommended by Volvo. If non-Volvo products
were chemically incompatible with the Volvo
factory applied protection, they could cause
problems which would result in voiding this
warranty.
If an accident should occur, you must ensure
that the following conditions are met in order to
maintain coverage under the Corrosion Protection
Warranty:
• repairs are performed to Volvo standards,
• your Volvo retailer will identify the location of a
Volvo Certified Body and Paint Service Center,
• only genuine Volvo new replacement parts are
installed,
• undercoating and/or rust proofing is reapplied
wherever necessary. (See your Volvo retailer
for details on Volvo-approved rust prevention
materials.)
Seat belts and Supplemental
Restraint Systems, Limited Warranty–
U.S./Warranty–Canada
What Is Warranted
Volvo warrants that repairs required due to defects
in the material or workmanship to the seat belt
system and Supplemental Restraint System (SRS)
installed in your 2021 model year vehicle will be
performed free-of-charge during the warranty
period (except for those items listed under “What
Is Not Warranted”).
LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state, province to province. Some states/
provinces do not allow limitations on how
long an implied warranty lasts, so the above
limitations may not apply to you.
For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.

40
WARRANTY
In the U.S. and Canada
This warranty covers repairs resulting from any
defect in material or workmanship which would
cause the vehicle not to meet emission standards
during the applicable warranty period. Some
components considered part of the emission
system applicable to this warranty are listed in the
article “Emission Warranty Parts List – Federal –
U.S. and Canada” in this booklet.
This emission warranty is not conditionally based
on the use of genuine Volvo parts or service.
However, failures which occur as a result of
abuse or lack of maintenance are not eligible for
coverage.
Warranty Period
The federal emissions design and defect warranty
period is two (2) years or 24,000 miles/ 40,000
kilometers, whichever occurs first. Volvo continues
coverage under new car warranty to four (4) years
or 50,000 miles/80,000 kilometers, whichever
occurs first, except for certain specified major
emissions components for which the coverage
is eight (8) years or 80,000 miles/130,000
kilometers, whichever occurs first. These major
components include only the threeway catalytic
converter (TWC), engine control module, electronic
rear axle drive (ERAD) and the onboard diagnostic
system (OBD). (Refer to the 2021 Emission
Warranty Parts List for specific components’
coverage.) The warranty begins on the date
the vehicle is sold/delivered to the first retail
purchaser or put into service, whichever occurs
first. Any remaining portion of the warranty is fully
transferable to subsequent owners free-of-charge. Where the warranty applies
This warranty applies to 2021 model year vehicles
sold by Volvo Car USA, LLC, or Volvo Car Canada
Limited, certified for sale, registered and normally
operated in any 50 states of the U.S., the District
of Columbia, any territories or commonwealths of
the United States, or any territories or provinces
of Canada.
Repairs and Service
The emission control system of your new 2021
model year Volvo passenger vehicle was designed,
built, and tested using genuine Volvo parts.
The car is certified to be in conformity with the
appropriate U.S. Federal or Canadian emission
control regulations at the time of production.
Servicing
It is recommended that any replacement parts
used for maintenance, repair, or replacement of
emission control systems be genuine Volvo parts
or genuine Volvo remanufactured parts.
You may elect to have maintenance, repair, or
replacement of the emission control devices
and systems performed by any automotive
repair establishment or individual. You may
also elect to use parts other than genuine
Volvo parts or genuine Volvo remanufactured
parts which have been certified by the part
manufacturer for such maintenance, repair, or
replacement without invalidating this warranty.
The cost of such service or parts, however, will
not be covered under the warranty. Parts
Use of replacement parts which are not equivalent
to Volvo quality may impair the effectiveness of
emission control systems. If other than genuine
Volvo parts or genuine Volvo remanufactured parts
are used for maintenance, repair, or replacement
of components affecting emission control, the
owner must obtain assurances that such parts are
warranted by their manufacturer to be equivalent
to genuine Volvo parts in performance and
durability. Volvo assumes no liability under this
warranty for parts other than genuine Volvo parts
or genuine Volvo remanufactured parts. However,
the use of non-Volvo replacement parts does not
invalidate the warranty on other components
unless the non-Volvo parts cause damage to
warranted parts or systems.

41
WARRANTY

Retailer Service
Repairs and service covered by this warranty will
be performed by an authorized Volvo retailer at his
place of business with no charge for parts or labor
(including diagnosis), using genuine Volvo parts or
genuine Volvo remanufactured parts for any part
of the emission control system covered by this
warranty and found defective.
If an emergency occurs and no authorized Volvo
retailer is available, repairs may be performed at
any available service establishment. Volvo will
reimburse the owner for such repairs (including
labor, in most cases) that are covered under this
warranty. Replaced parts and paid invoices must
be presented at a Volvo retail facility as a condition
of reimbursement for emergency repairs not
performed by a Volvo retailer.
We encourage you to have all recommended
maintenance and repairs on your new 2021 Volvo
vehicle completed. Volvo will not deny a warranty
claim solely because you have no record of
maintenance; however, Volvo may deny a warranty
claim if your failure to perform maintenance
resulted in the failure of a warranted part.
Receipts covering the performance of regular
maintenance must be retained for reference and
confirmation purposes.
What Is Not Warranted1. Required maintenance services as specified
in the Owner’s Manual and in the article
“Maintenance Service Operations” in this



booklet. Items that affect emissions and
require scheduled replacement are warranted
up to their first replacement point [such as
spark plugs, filters, belts, etc.]. Once these
parts have been replaced at the scheduled
replacement point, they are no longer covered
by this Emissions Warranty. The replaced
parts are covered by the two (2) year spare
parts warranty.
2. Malfunctions in any part caused by any of
the following: misuse, improper adjustments,
modification, alteration, tampering,
disconnection of system parts, and improper,
inadequate or non-maintenance.
3. Damage resulting from accidents, acts of
nature, and events beyond the control of
Volvo.
4. The use of fuel and/or oil, or other fluids which
do not meet the Volvo-approved standards
as set forth in the Owner’s Manual, Volvo
Service Literature or in the articles “Fuel
requirements” and “Engine oil” in this booklet,
which results in the failure of a warranted part
or system, may not be warranted.
5. Repairs on vehicles for which the true
odometer mileage cannot be readily
determined.
6. The cost incurred from the use of parts other
than genuine Volvo replacement parts or
genuine Volvo remanufactured parts used for
maintenance, repair or replacement affecting
components of the emission control system. 7.
Any loss of time, inconvenience, loss of vehicle
use or commercial loss.
Emission Performance Warranty–U.S.
and Canada
The warranty begins on the date the vehicle is
sold/delivered to the first retail purchaser or put
into service, whichever occurs first.
In accordance with Section 207(B) of the Clean
Air Act, Canadian MDU and Canadian Provincial
Warranty Regulations, Volvo warrants to the first
vehicle purchaser and each subsequent purchaser,
that if
1. the vehicle is maintained and operated in
accordance with the written instructions for
proper maintenance and use (Refer to the
Owner’s Manual under the section titled
“Service and Routine Maintenance” and
the article “2021 Service and Maintenance
Requirements” in this booklet), and
2. the vehicle fails to conform at any time during
the first 24,000 miles/40,000 kilometers
or two (2) years (whichever occurs first) to
the applicable emission standards as judged
by an EPA approved or Canadian Provincial
approved emission short test, and
3. such non-conformity will result in the vehicle
owner having to bear any penalty or other
sanction (including denial of the right to use
the vehicle) under local, state, federal or
provincial law, then Volvo shall remedy the
nonconformity at no cost to the owner.

45
WARRANTY
Retailer Certification (For ID Only) –
U.S.
Ref: Title 40, Code of Federal
Regulations, Section 85.2108
Your authorized Volvo retailer certifies that this
Volvo vehicle conforms to all applicable emission
standards of the U.S. Environmental Protection
Agency. This certification is based on:
1. The retailer’s knowledge that the vehicle is
covered by an EPA Certificate of Conformity.
2. A visual inspection of the vehicle, including
the engine, to assure that all emission-related
components have been properly installed; and
3. The retailer’s performance of all emission
related preparation required by the
manufacturer prior to the sale of the vehicle.
If this vehicle fails an EPA-approved emission
test prior to the expiration of three (3) months
or 4,000 miles (whichever occurs first) from
the date or mileage at the time of delivery of the
vehicle to the ultimate purchaser, and the vehicle
has been maintained and used in accordance
with the written instructions for proper
maintenance and use, then Volvo shall remedy the
nonconformity under the Emission Performance
Warranty.
California Emission Warranties
California, Connecticut, Delaware, Maine,
Massachusetts, Maryland, New Jersey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington
California Emission Control Warranty
Statement
Your Warranty Rights and Obligations
The California Air Resources Board and Volvo Car USA, LLC are pleased to explain the emission
control system warranty on your 2021 Volvo
passenger vehicle. In California, Connecticut,
Delaware, Maine, Massachusetts, Maryland, New
Jersey, New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington new motor
vehicles must be designed, built and equipped to
meet California’s stringent anti-smog standards.
Volvo must warrant the emission control system
on your passenger vehicle for the periods of time
listed in the section “Manufacturer’s Warranty
Coverage,” provided there has been no abuse,
neglect or improper maintenance of your car.
Your emission control system may include parts
such as the fuel-injection system, the ignition
system, catalytic converter and engine computer.
Also included may be hoses, belts, connectors and
other emission-related assemblies. Where a warrantable condition exists, Volvo Car
USA, LLC will repair your passenger vehicle at no
cost to you including diagnosis, parts and labor.
Due in part to certain Federal air quality
requirements, other states may propose adoption
of the California LEV regulations, including (but
not limited to) the specific emissions parts/
performance warranties associated with the
regulation, and are described in this booklet.Manufacturer’s Warranty Coverage
For three (3) years or 50,000 miles, whichever
first occurs6 :• If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments
will be made by Volvo to ensure that your
vehicle passes the inspection. This is your
emission control system PERFORMANCE WARRANTY.
• If any emission-related part on your vehicle is
defective, the part will be repaired or replaced
by Volvo. This is your short-term emission
control system DEFECTS WARRANTY.
• Volvo continues coverage for components
covered under the short term emissions
control system DEFECTS WARRANTY to
four (4) years or 50,000 miles/80,000
kilometers, whichever occurs first.
6 Hybrid Models: model year 2021 vehicles with engine VIN code BR or BK sold and registered in California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island or Vermont
are classified as Transitional Zero Emissions (TZEV) vehicles. TZEV vehicles have a defects and performance emissions warranty on all emissions components, except for the hybrid battery, for fifteen (15) years or
150,000 miles, whichever occurs first.

47
WARRANTY
Oregon Department of Environmental Quality
811 SW 6th Avenue
Portland, OR 97204
State of Washington Department of Ecology
P.O. Box 47600
Olympia, WA 98504-7600
Maryland Department of The Environment
Mobil Source Control Program
1800 Washington Blvd., Suite 705
Baltimore, MD 21230-1720
Delaware Department of Natural Resources
Division of Air Quality
655 S. Bay Road
Dover, DE 19901
Bureau of Mobile Sources NYS Department of Environmental
Conservation
625 Broadway
Albany, NY 12233-3255Volvo’s Emission System Warranty
States of California, Connecticut,
Delaware, Maine, Massachusetts,
Maryland, New Jersey, New York,
Oregon, Pennsylvania, Rhode Island,
Vermont and Washington only
Volvo Car USA, LLC7 (“Volvo” or “VCUSA”)
warrants that your 2021 model year Volvo
passenger vehicle was designed, built and
equipped to conform to applicable California
emission standards as specified under the Health
and Safety Code 43205.
This warranty covers repairs resulting from any
defect in material or workmanship which would
cause any part installed on this vehicle which
affects any regulated emissions to not meet these
requirements or would cause the vehicle to fail
to pass a Smog Check test during the applicable
warranty period.
Warranty CoverageThe warranty period begins on the date the
vehicle is delivered to the first retail purchaser
or the initial date the vehicle is put into service,
whichever occurs first. The emission warranty is
transferable to subsequent owners.
The vehicle must be maintained and operated
under normal use in accordance with Volvo’s
written instructions for proper maintenance and
use, which are detailed in the Owner’s Manual
and in this booklet. Items and conditions listed
under “What Is Not Warranted” are excluded, if
any of these conditions exist.
NOTE
No implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty. Some states do not allow limitations
on how long an implied warranty lasts, so the
above limitations may not apply to you.
Volvo will repair, adjust, or replace a part when
performing a repair under the warranty.
The emission warranty is not conditionally based
on the use of genuine Volvo parts. Failures
which occur, however, because of abuse or lack
of required maintenance, are not eligible for
coverage.
7 Volvo Car USA, LLC, is sometimes referred to in this booklet as “Volvo”. All such references to “Volvo” are intended to refer to Volvo Car USA, LLC.

49
WARRANTY
If an emergency occurs and an authorized Volvo
retailer is not reasonably available, repairs may be
performed at any available service establishment
or by any individual, using any replacement part.
When a warranted part is not available within
thirty (30) days or the repair cannot be completed
within thirty (30) days, repairs may be performed
at any available service establishment or by any
individual, using any replacement part.
Volvo will reimburse the owner for emergency
repairs (including diagnosis) that are covered
under this warranty. The expenses, however,
cannot exceed our suggested retail price for all
warranted parts replaced and labor charges,
based on Volvo’s recommended time allowance
for the warranty repair and the geographically
appropriate hourly labor rate. Replaced parts and
paid invoices must be presented at a Volvo retailer
as a condition of reimbursement for emergency
repairs not performed by a Volvo retailer.
Failure to notify the owner of a decision to
honor or deny a Performance Warranty Claim
within thirty (30) days from the time the vehicle
is initially presented for repair shall result in
the vehicle manufacturer being responsible for
repairing the vehicle without charge to the vehicle
owner, unless such failure is attributable to the
vehicle owner or to events beyond the control of
the vehicle manufacturer or the repair facility. You are advised to have all recommended
maintenance or repairs on your new 2021
Volvo vehicle performed. Volvo will not deny
a warranty claim solely because you have no
record of maintenance; however, we may deny a
warranty claim if your failure to perform required
maintenance resulted in the failure of a
warranted part.
Receipts and/or maintenance records covering
the performance of regular maintenance should,
therefore, be retained in the event questions arise
concerning maintenance.
Inspection Program
California, Connecticut, Delaware, Maine,
Massachusetts, Maryland, New Jersey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington
The following provisions apply to vehicles
which fail to pass the California, Connecticut,
Delaware, Maine, Massachusetts, Maryland,
New Jersey, New York, Oregon, Pennsylvania,
Rhode Island, Vermont or Washington Smog
Inspection. Should your vehicle fail a smog check
test during the warranty period, you may choose
to have the vehicle repaired at any authorized
Volvo retailer. The authorized Volvo retailer will
make the necessary repairs within the three (3)
year/50,000-mile period so that the vehicle will
pass the inspection. After three (3) years/50,000
miles, but before a period of use of seven (7)
years/70,000 miles, the authorized Volvo dealer
will repair or replace only those parts listed in the
article “2021 Model Year Emission Parts List”
in this booklet. After seven (7) years/70,000
miles, but before a period of use of eight (8)
years/80,000 miles, the authorized Volvo
retailer will cover only the catalytic converter,
engine control module, electronic rear axle drive
(ERAD) and onboard diagnostic device. TZEV
vehicles identified in the article “Volvo’s 2021
New Vehicle Warranties” in this booklet have
all emission components except for the hybrid
battery covered for a period of fifteen (15) years
or 150,000 miles. Volvo will pay for the repair
unless the failure was caused by abuse, neglect,
improper maintenance, or the use of leaded

50
WARRANTY
fuel or fuels not recommended in your Owner’s
Manual or this booklet. If the failure is covered
under this warranty, Volvo shall be liable for
diagnostic and repair expenses. If the failure is
caused by a combination of warrantable and
nonwarrantable conditions, the owner shall not be
liable for the portion of diagnostic and repair costs
relating to the warrantable condition. If the failure
is caused by a nonwarrantable condition, the
vehicle owner shall be liable for all diagnostic and
repair expenses, but not to exceed the maximum
permissible under the inspection program. The
owner may choose to have the vehicle repaired at
a facility other than a Volvo retailer; however, if a
warrantable condition is found, the owner must
bring the vehicle to an authorized Volvo retailer to
have the repairs completed at no cost for parts,
labor, and diagnosis. Volvo will not reimburse
the owner for diagnostic costs incurred at the
unauthorized service facility except in the case of
an emergency.
What Is Not Warranted (applies to all
models)
1. Required maintenance services as specified in
the article “Maintenance Service Operations”
in this booklet. Items that affect emissions
and require scheduled replacement are
warranted up to their first replacement point
[such as spark plugs, filters, belts, etc.].
Once these parts have been replaced at the
scheduled replacement point, they are no
longer covered by this Emission Warranty.
2. Malfunctions in any part caused by misuse,
improper adjustments (by other than a
Volvo dealer during warranty repair work),
modification, alteration, tampering or
disconnection of system parts.
3. Damage resulting from accidents, acts of
nature, or events beyond the control of Volvo.
4. The use of fuel and/or oil, or other fluids which
do not meet the Volvo-approved standards
as set forth in the Owner’s Manual or in the
articles “Fuel requirements” and “Engine oil”
in this booklet, may not be warranted. 5.
Repairs on vehicles for which the true
odometer mileage cannot be readily
determined.
6. Parts other than genuine Volvo replacement or
remanufactured parts used for maintenance,
repair or replacement affecting components of
the emission control system.
7. Any loss of time, inconvenience, loss of vehicle
use or commercial loss.