4
Customer Support and Assistance
Your satisfaction with Volvo products and services is
of prime importance. Volvo takes pride in producing
a quality vehicle, and our efforts are supported by a
strong retailer network.
Should you have any questions concerning service
or your Volvo’s performance, your retailer will be
happy to answer them for you.
General InformationWe suggest you keep records of all your
interactions with the retailer referencing
maintenance and repair to your vehicle:
• Dates of conversations and with whom
• Invoices
• Maintenance Records
• Repair Orders
If, however, a situation arises that you believe has
not been addressed to your satisfaction, we ask
that you take the following steps:
1. Discuss the matter with the appropriate
department manager at the retail facility
(Service Manager, Parts Manager, etc.). Explain
exactly what caused the problem and ask what
action will be taken. If the matter remains
unresolved after a reasonable length of time,
then
2. Discuss the matter with the General Manager,
explaining what occurred in Step #1. 3.
If the concern has still not been addressed
to your satisfaction, please contact Volvo’s
Customer Care Center. You may contact us
via phone, mail or e-mail. The Customer Care
Center will need the following information from
you:
• Your name, address, and daytime telephone
number
• Vehicle Identification Number (found on your
Vehicle Registration Card, Vehicle Certificate
of Ownership, and located on the upper left
corner of the dashboard)
• Date of purchase and current mileage
• Retailer’s name (Selling and/or Servicing Retail
Facility)
• Description of the problem
NOTE
In the U.S. –
In certain states, the consumer may be
required to provide written notice of an alleged
nonconformity to Volvo. In certain states,
Volvo may be required to notify the consumer
if the consumer is required to first resort to an
informal dispute procedure.
In the U.S., contact:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive
Rockleigh, NJ 07647-0914
1-(800)-458-1552
http://volvo.custhelp.com/
In Canada, contact:
Volvo Car Canada Limited
Customer Care Centre
9130 Leslie Street Suite 101
Richmond Hill, Ontario L4B 0B9
1-(800)-663-8255
[email protected]
www.volvocars.com/ca
SERVICE AND MAINTENANCE
WARRANTY
Volvo Ownership Information Update Request (Canada ONLY)
CANADA OWNERSHIP CHANGE
First Name
____
___ _________ ____________ ________ ______ __ ____ __ __ _______ _________ ___________ ______bén___éf__icie r__ de_
Initial Last name
____ ___ _________ ___________ _________ __________ ________ _________ __ ____________ _____Street Address Apt/Uni t
_______ _________ ___________ _____ __ ____ _________ _________ ____ __ _____ ________ __ ____ ________ _________ __________ ______
ZIP
Y V VIN (Vehicle Identification Number)
City Pr ov ince Phone
To make an ownership change, the VIN is required below. The VIN is locat\
ed on the top left side of dashboard or can be found on the vehicle registration card.
__ _______ _____ __ ___________ ____ ____________ ______
Mo del Year Purchase date
CANADA ADDRESS CHANGENew address
__
_ _ __ _ _ ___ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ ___ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ __ _ _ __ _ _ ___ _ __ _ _ __ _ _ __ _ _
____ ____ ________ ___________ _________ ______ __ ____ __ __ _______ _________ ___________ ______b___énéfi c__ie__r de_
Street Address Ap t/Un it
First Name Initial Last name
____ ____ ________ ___________ _________ __________ ________ ________ ____ _______________
________ ________ ___________ _____ __ ____ _________ _________ ____ __ _____ ________ __ ____ ________ _________ __________ ______
ZIP
Y V __ ___ _________ __ ___________ __ _________ _________ __
City Pr ov ince Phone
The VIN is located on the top left side of dashboard or can be found on \
the vehicle registration card.
VIN (Vehicle Identification Number) Mo del Year P urchase date
Old address (This information is used by Volvo to update with your new address abov\
e:)
________ ________ ___________ _________ _____ __ _____ _ __ ________ _________ ___________ __________ ___
Street Address Apt/Uni t
First Name In itia l Last name
____ ____ ________ ___________ _________ __________ ________ _________ __ ____________ _____
__ ______ ________ ___________ _____ __ ____ _________ _________ ____ __ _____ ________ __ ____ ________ _________ __________ ______
ZIP
City Pr ov ince P hone
Provide E-mail address to receive product
information and special offers from Volvo:
____ ________ _________ _________E-mail address:
Language preference:
English
______________________________
E-mail address:
French
Provide E-mail address to receive product
information and special offers from Volvo:
