4
Customer Support and Assistance
Your satisfaction with Volvo products and services is
of prime importance. Volvo takes pride in producing
a quality vehicle, and our efforts are supported by a
strong retailer network.
Should you have any questions concerning service
or your Volvo’s performance, your retailer will be
happy to answer them for you.
General InformationWe suggest you keep records of all your
interactions with the retailer referencing
maintenance and repair to your vehicle:
• Dates of conversations and with whom
• Invoices
• Maintenance Records
• Repair Orders
If, however, a situation arises that you believe has
not been addressed to your satisfaction, we ask
that you take the following steps:
1. Discuss the matter with the appropriate
department manager at the retail facility
(Service Manager, Parts Manager, etc.). Explain
exactly what caused the problem and ask what
action will be taken. If the matter remains
unresolved after a reasonable length of time,
then
2. Discuss the matter with the General Manager,
explaining what occurred in Step #1. 3.
If the concern has still not been addressed
to your satisfaction, please contact Volvo’s
Customer Care Center. You may contact us
via phone, mail or e-mail. The Customer Care
Center will need the following information from
you:
• Your name, address, and daytime telephone
number
• Vehicle Identification Number (found on your
Vehicle Registration Card, Vehicle Certificate
of Ownership, and located on the upper left
corner of the dashboard)
• Date of purchase and current mileage
• Retailer’s name (Selling and/or Servicing Retail
Facility)
• Description of the problem
NOTE
In the U.S. –
In certain states, the consumer may be
required to provide written notice of an alleged
nonconformity to Volvo. In certain states,
Volvo may be required to notify the consumer
if the consumer is required to first resort to an
informal dispute procedure.
In the U.S. and Canada contact:
Volvo Car USA, LLC
Customer Care Center
1800 Volvo Place
Mahwah, NJ 07430
1-(800) 458-1552
http://volvocars.us/support
SERVICE AND MAINTENANCE
Volvo Ownership Change Request
Just a click away
Visit https://www.volvocrs.com/us/footer/
register-your-volvo to register as a Volvo
owner. You will have immediate access to useful
resources and also receive product infomation and
special offers in the future. It’s a simple way to
stay informed and get even more out of your Volvo
experience.
If you don’t have access to the internet, contact
Volvo Customer Care at 1-800-458-1552. Please
be prepared to provide your 17-digit Volvo VIN
(vehicle identification number). Your VIN is located
on the dashboard or can be found on the vehicle
registration card. Ownership changes cannot be
processed without this information. WARRANTY
