5
SERVICE AND MAINTENANCE
Mediation/Arbitration Program (for
Canada only)
If you feel that the efforts by Volvo and the
retailer to resolve a factory-related vehicle
service concern have been unsatisfactory, Volvo
Car Canada Limited participates in an impartial
third party mediation/ arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward
alternative to resolve a disagreement when all
other efforts to produce a settlement have failed.
This procedure is without cost to you and is
designed to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial third-
party arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator’s award is binding on both
you and Volvo Car Canada Limited. The CAMVAP
services are available in all Canadian territories
and provinces. For more information, without
charge or obligation, call your CAMVAP provincial
administrator directly at 1-800-207-0685, or visit
their website at www.camvap.ca.
2021 Service and Maintenance
Requirements
Customer Preparation ServiceYour Volvo has received a comprehensive
Customer Preparation Service. Your retail facility
has performed a Pre-Delivery which includes
a complete inspection and servicing of your
vehicle. The Pre-Delivery (PDS) is a key part of a
comprehensive maintenance schedule developed
by Volvo for your vehicle.
Cabin Air Filter All Models• Replacement every 20,000 miles/32,000
kilometers
• Replace at least once a year or more often in
heavy traffic and dirty/dusty areas.
Maintenance SchedulingMaintenance intervals have usually been
determined by accumulated mileage. As
driving conditions and operational demands
differ, these factors have a major influence on
routine maintenance. For these reasons Volvo
recommends that your maintenance schedule
services be based on a combination of time and
mileage. The Text Window in the instrument panel will
display a message when vehicle maintenance is
required.
1st display when maintenance interval is near:
“Book time for maintenance”
2nd display when maintenance is required: “Time
for maintenance”
3rd display when maintenance is overdue:
“Maintenance overdue”
The MINIMUM SCHEDULED MAINTENANCE,
for which you are responsible, begins at 20,000
miles/32,000 kilometers or every 24 months,
whichever comes first.
Volvo recommends that you bring your vehicle
in for service at least once every 24 months
regardless of mileage. For service intervals beyond
140,000 miles/224,000 kilometers, consult your
authorized Volvo retailer.
A maintenance Service Operations Chart details
these service requirements. See the article
“Maintenance Service Operations” in this booklet.
Service SupportDiscuss your vehicle’s special servicing needs
with your Volvo Retail Facility’s Service Staff. They
can tailor a maintenance program based on your
requirements. Your Volvo Retailer has access to
the latest up-to-date technical information, special
tools, and advanced training for their technicians.
7
SERVICE AND MAINTENANCE
Maintenance Service Operations
Service operationSchedule of services
miles x 1000 2040 6080100 120140
km x 1000 3264 96128 160 192224
General
Service Reminder Indicator (SRI), reset XXXXXXX
Coolant, Check & adjust antifreeze rating & anti-corrosion agent
AX XXXXXX
Steering, Front and Rear Suspension
Steering/front suspension, check for wear according to: Wheel angles check XXX
Rear suspension, check for wear according to: Wheel angles check XXX
Driveshaft and Differential
Driveshaft joints, check for wear/play XXX
Driveshafts, check rubber boots XXX
Controls and Lighting
Washer fluid level, check/adjust XXXXXXX
Check all wiper blades and washers for headlights and windshields for function and signs of wear XXXXXXX
External lighting, check XXXXXXX
Headlights, fog lights, check and align XXXXXXX
Horn, check function XXXXXXX
Body
Cabin air filter, replace
BX XXXXXX
Clean inside of windshield in front of camera (vehicles with camera for collision warning) X
