2021 VOLKSWAGEN UP! airbag

spare tyre ⇒. Additional equipment and retrofitted accessories increase the stated kerb weight
and reduce the maximum permitted load accordingly.
The load comprises the weights of the following:
•Passengers
•All luggage
•Roof load including roof carrier system
Petrol engines
Engine powerECGearbox
type
Kerb
weight
Gross
vehicle
weight
rating
Gross
axle
weight
rating,
front
Gross
axle
weight
rating,
rear
44 kWCHYA
MG5929 kg –
1,032 kg
1,290 kg680 kg640 kg
AG5932 kg –
1,035 kg
55 kWCHYB
MG5929 kg –
1,032 kg
1,290 kg680 kg640 kg
AG5932 kg –
1,035 kg
Natural gas engine
Engine powerECGearbox
type
Kerb
weight
Gross
vehicle
weight
rating
Gross
axle
weight
rating,
front
Gross
axle
weight
rating,
rear
50 kWCPGAMG5
1,031 kg
– 1,118
kg
1,370 kg700 kg700 kg
Luggage compartment
 Introduction
This chapter contains information on the followingsubjects:
⇒ Folding the backrests on the rear bench seat forwards and backwards
⇒ Luggage compartment cover
⇒ Variable luggage compartment floor
⇒ Fastening rings
⇒ Bag hook
Heavy objects must always be transported in the luggage compartment and you must ensure that
the rear seat backrests are securely engaged in the upright position. Always use suitable securing
straps with the fastening rings. Never exceed the vehicle's maximum payload. Both the payload
and the distribution of the load in the vehicle will have an effect on the driving response and braking
distance ⇒.
Additional information and warnings:
•Airbag system ⇒ Airbag system
•Lights ⇒ Lights
•Transporting ⇒ Driving notes
•Wheels and tyres ⇒ Wheels and tyres
Exceeding the maximum permissible weights and axle loads can cause damage to the
vehicle, accidents and serious injuries.
•The actual axle loads must never exceed the maximum permissible axle loads.
•The payload and the distribution of the load in the vehicle have an effect on the driving
response and braking distance of the vehicle. Adjust your speed accordingly.
WARNING
The payload should be distributed as evenly as possible in the vehicle. When transporting
heavy objects in the luggage compartment, they should be placed either in front of or over the
rear axle in order to minimise the effect on the vehicle's handling.
NOTICE

The ventilation openings between the rear window and the luggage compartment cover must
not be covered as this would prevent stale air escaping from the vehicle.
Folding the backrests on the rear bench seat forwards and backwards
Fig. 72 Rear bench seat: release button Ⓐ; red marking Ⓑ
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The rear seat backrest can be folded forward to extend the luggage compartment.
Folding the rear seat backrest forwards
•Push the head restraint all the way down or remove it, if necessary ⇒ Adjusting the seat position
and stow it in a safe place.
•Pull the release button forwards ⇒ Fig. 72Ⓐ and, at the same time, fold the backrest forwards.
When the vehicle is not in use or is not being supervised, always lock the doors and tailgate
to reduce the risk of severe or fatal injuries.
•Never leave children unattended, especially when the tailgate is open. Children could
make their way into the luggage compartment, close the tailgate and be unable to get out.
This can cause severe or fatal injuries.
•Never let children play in or around the vehicle.
•Do not travel with people in the luggage compartment.
WARNING
Objects that are not secured, or are secured incorrectly, can cause serious injuries in the
event of a sudden driving or braking manoeuvre or accident. This applies particularly if
objects are struck by the airbag when activated and then flung through the vehicle interior.
Please apply the following rules to reduce the risk of accidents:
•Always stow all objects in the vehicle securely. Always stow luggage and heavy objects in
the luggage compartment.
•Always use suitable straps to prevent luggage from being thrown through the vehicle
interior and entering the deployment zone of the side airbags or the front airbag in the
event of a sudden driving or braking manoeuvre or an accident.
•Always keep stowage compartments closed while the vehicle is in motion.
•Do not stow any hard, heavy or sharp objects loose in any of the vehicle's open stowage
areas, on the luggage compartment cover or on the dash panel.
•Remove any hard, heavy or sharp objects from items of clothing and bags inside the
vehicle and stow them securely.
WARNING
Transporting heavy objects changes the vehicle's handling and increases the braking
distance. Heavy loads that are not properly stowed or secured in the vehicle can lead to a
loss of vehicle control and can cause serious injury.
•Transporting heavy objects changes the vehicle's handling and the centre of gravity.
•The payload should be distributed as evenly as possible in the vehicle.
•Always secure heavy objects in the luggage compartment as far in front of the rear axle as
possible.
WARNING
Hard objects could chafe against the wires of the heating element in the rear window and
cause damage.
NOTICE

Ignition lock
Fig. 93 Vehicle key positions
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The steering lock can be activated when there is no vehicle key in the ignition lock.
Vehicle key positions ⇒ Fig. 93
Ignition switched off. The vehicle key can be removed.
Ignition switched on. The steering lock can be released.
Engine is started. Release the vehicle key as soon as the engine starts. Once released,
the vehicle key moves back to position ①.
If the vehicle key is left in the ignition for a long period with the engine switched off, the
vehicle battery could discharge.
Switching the engine off while the vehicle is moving makes it more difficult to stop the vehicle.
This can lead to loss of control of the vehicle and to accidents and severe injuries.
•Braking and steering support systems, the airbag system, the belt tensioners and other
items of safety equipment in the vehicle are only active when the engine is running.
•The engine should only be switched off when the vehicle is stationary.
WARNING
The risk of serious injury can be reduced with the engine running or when starting the engine.
•Never start or run the engine in unventilated or closed spaces. The exhaust fumes contain
carbon monoxide, an odourless and colourless toxic gas. Carbon monoxide can cause
loss of consciousness and death.
•Never leave the engine running if you leave the vehicle unattended. The vehicle could
move suddenly or something unexpected may happen that may cause damage and
serious injuries.
•Never use a start booster. A start booster can explode and cause the engine to suddenly
run at high revs.
WARNING
The components of the exhaust system become very hot. This can cause fires and serious
injuries.
•Never park the vehicle where parts of the exhaust system can come into contact with
inflammable material underneath the vehicle, e.g. leaves, dry grass, spilt fuel.
•Never apply additional underseal or anti-corrosion coatings to the exhaust pipes, catalytic
converters or heat shields.
WARNING
Always take care when using the vehicle key as you could cause accidents or serious injuries.
•Always take all vehicle keys with you every time you leave the vehicle. The engine can be
started and electrical equipment such as the window controls can be operated. This can
cause serious injury.
•Never leave children or people requiring assistance alone in the vehicle. They could
become trapped in the vehicle in an emergency and may not be able to get themselves to
safety. For example, locked vehicles may be subjected to very high or very low
temperatures, according to season. This can cause serious injuries and illness or
fatalities, especially for small children.
•Never remove the vehicle key from the ignition lock when the vehicle is in motion. The
steering lock may be activated and you will no longer be able to steer the vehicle.
WARNING

After the engine is switched off, the radiator fan in the engine compartment may run on for
some minutes, even if the ignition is switched off or the vehicle key has been removed. The radiator
fan will switch itself off automatically.
Electronic immobilizer
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The immobilizer helps to prevent the engine from being started and driven with an unauthorised
vehicle key.
There is a chip in the key. It automatically deactivates the immobilizer when the vehicle key is
inserted into the ignition lock.
The electronic immobilizer is automatically activated when the vehicle key is removed from the
ignition lock.
The engine can only be started using a genuine Volkswagen vehicle key with the correct code.
Coded vehicle keys are available from a Volkswagen dealership ⇒ Vehicle key set.
If a non-authorised vehicle key has been used, the display in the instrument cluster will show
. The vehicle cannot be used if this occurs. Remove the non-authorised vehicle key from
the ignition lock and used an authorised vehicle key.
The vehicle cannot be operated properly if you do not have a genuine Volkswagen key.
Changing gear
 Introduction
This chapter contains information on the followingsubjects:
⇒ Warning and indicator lamp
⇒ Pedals
⇒ Manual gearbox: selecting a gear
⇒ Automated manual gearbox: selecting a gear
⇒ Changing gear with Tiptronic
⇒ Driving with an automated manual gearbox
⇒ Fault in the automated manual gearbox
⇒ Gear-change indicator (manual gearbox)
The following will occur if reverse gear is selected and the ignition is
switched on:
•The reverse light comes on.
•The rear window wiper will move once when the windscreen wipers are switched on.
•The ParkPilot may switch on.
Additional information and warnings:
•Overview of the centre console ⇒ Overview of the centre console
•Instruments ⇒ Instruments
•Braking, stopping and parking ⇒ Braking, stopping and parking
•Pull-away assist systems ⇒ Pull-away assist systems
•ParkPilot ⇒ ParkPilot
•Engine management system and exhaust purification system ⇒ Engine management system
and exhaust purification system
Never switch off the engine while the vehicle is in motion. This can lead to a loss of vehicle
control, accidents and serious injuries.
•The airbags and belt tensioners will not work if the ignition is switched off.
•The brake servo will not work when the engine is switched off. More force is required on
the brake pedal to stop the vehicle.
•The power steering will not function if the engine is switched off, and more force will be
required to steer the vehicle.
•If the vehicle key is removed from the ignition, the steering lock can activate and you will
no longer be able to steer the vehicle.
WARNING
If the vehicle has been driven at high load for a long period, the engine could overheat when it
is switched off. In order to avoid damage to the engine, allow the engine to run in neutral for
approximately 2 minutes before switching it off.
NOTICE

Fig. 106 Turn signal and main beam lever on the left of the steering column: button and switch for
the CCS
First read and observe the introductoryinformation and safety warnings⇒
Introduction
FunctionSwitch position, switch
control ⇒ Fig. 106
Action
Switching on the CCS.Switch ② in position .
The system is switched on. No
speed has yet been stored and the
speed is not yet being controlled.
Activating the CCS.Press button ③ .The current speed is stored and
controlled.
Switching off the CCS
control temporarily.
Switch ② in position 
OR: depress the brake or clutch
pedal.
Control is switched off temporarily.
The speed is stored in the memory.
Resuming CCS control.Press button ① .The stored speed is reactivated
and controlled.
Increasing the set
speed (during CCS
control).
Press button ① briefly
to increase the speed in small
steps of 1 km/h (1 mph) and to
save.
The vehicle accelerates actively
until it reaches the new set speed.
Press and hold down button ①
continuously to
continuously increase the speed;
the increased speed setting will
be saved when you release the
button.
Decreasing the set
speed (during CCS
control).
Press button ③ briefly to
reduce the stored speed in small
steps of 1 km/h (1 mph) and to
save.
The system will decrease the
speed until the new set speed is
reached by easing off the
accelerator without actively
braking.
Press and hold button ③
to decrease the speed
continuously. The new speed
setting will be saved when you
release the button.
Switching off the CCS.Switch ② in position .The system is switched off. The set
speed will be deleted.
The mph figures given in brackets in the table relate exclusively to instrument clusters with mile
readings.
Driving downhill with CCS
If the CCS cannot maintain the vehicle speed when driving downhill, brake the vehicle with the foot
brake and shift down gear if necessary.
Automatic switch-off
The CCS control will be switched off automatically or switched off temporarily:
•If the system detects a fault that could impair the function of the CCS.
•If the vehicle speed is higher than the stored speed for an extended period with the accelerator
pedal depressed.
•If the brake pedal or clutch pedal is depressed.
•If you change gear on a manual gearbox.
•If the airbag is triggered.
City emergency brake function
 Introduction
This chapter contains information on the followingsubjects:
⇒ Warning and indicator lamps
⇒ Laser sensor
⇒ Switching city emergency brake function on and off
⇒ Special driving situations
Within the speed range of approximately 5 – 30 km/h (3 – 19 mph), the city emergency brake
function monitors the traffic situation up to a distance of about 10 m in front of the vehicle.
The system prepares the vehicle for emergency braking if it detects a possible collision with a
vehicle ahead ⇒.
If the driver does not react to a possible collision, the system can brake the vehicle automatically in
order to reduce the speed ahead of a possible collision.

Cleaning upholstery on seat cushions with seat heating, electrically
adjustable seats, or seats containing airbag components
Airbag-related components and electrical connectors may be installed in the driver seat, passenger
seat and sometimes also in the rear outer seats. Seat cushions or backrests that are damaged,
incorrectly cleaned or treated, or that become wet, may cause damage to the vehicle electrics or
trigger a fault in the airbag system ⇒.
Electrical components and connectors are installed in electrically adjustable seats and seat
cushions with seat heating. These can be damaged if cleaned or treated incorrectly ⇒. This can
also result in damage to other parts of the vehicle electrics.
For this reason, please follow these cleaning guidelines:
•Do not use high-pressure cleaners, steam cleaners or coolant spray.
•Do not use washing paste or fine detergent solutions.
•Avoid getting the seat wet.
•Only use detergents that have been approved by Volkswagen.
•If in doubt, consult a specialist cleaning company.
Cleaning upholstery on seat cushions without seat heating, seats that are
not electrically adjustable, and seats that do not contain airbag components
•Please read and follow the instructions, notes and warnings on the package before using
cleaning products.
•Upholstery, fabric trims, Alcantara seat covers and carpeting should be cleaned regularly with
a vacuum cleaner (brush).
•Do not use high-pressure cleaners, steam cleaners or coolant spray.
•We recommend that you use a soft sponge or commercially available lint-free microfibre cloth
for cleaning jobs ⇒.
•Clean Alcantara surfaces with a slightly damp cotton or woollen cloth or a commercially
available lint-free microfibre cloth ⇒.
General surface soiling of the upholstery and fabric trim can be cleaned with a commercially
available foam cleaner.
If the upholstery and fabric trims are generally heavily soiled, consult a Volkswagen dealership for
information on suitable cleaning methods before attempting any cleaning. If required, take the
vehicle to a specialist cleaning company.
Treating stains
When treating stains, it may be necessary to clean the entire surface and not just the stain itself.
This particularly applies if the surface shows general signs of wear. The cleaned area could
otherwise be lighter than the surrounding area. If in doubt, consult a specialist cleaning company.
Type of stainRecommended cleaning method for seat cushions
and upholstery
Water-based stains, e.g.
coffee, fruit juice.
– Moisten a sponge using a spray bottle and treat the stain by
rubbing it in a circular motion.
– Wipe with a dry absorbent cloth.
Stubborn stains, e.g.
chocolate, foundation.
– Only use detergents approved by Volkswagen.
– If required, take the vehicle to a specialist cleaning firm to have the
upholstery cleaned.
Oily stains, e.g. oil,
lipstick.
– Only use detergents approved by Volkswagen.
– If required, take the vehicle to a specialist cleaning firm to have the
upholstery cleaned.
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If there is a fault in the airbag system, the airbag may not function properly, or not function at
all or function unexpectedly. This could cause accidents and fatal injuries.
•The airbag system should be checked by a qualified workshop as soon as possible.
WARNING
If the upholstery on electrically adjustable seats or on seat cushions containing airbag
components gets wet, electric components and the vehicle electrics could be damaged.
•A wet seat cushion should always be dried out, and system components checked, by a
qualified workshop.
•Do not use steam cleaners as the steam pushes the soiling into the fabric and sets it.
•High-pressure cleaners and coolant sprays can damage the upholstery.
NOTICE

Cleaning and caring for natural leather covers
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Please contact a Volkswagen dealership or other qualified workshop if you have any questions on
cleaning and caring for the leather equipment in your vehicle.
Care and use
Natural leather is sensitive as it does not have a uniform coating of dye.
•Use a leather cream with sunlight protection and impregnation properties on a regular basis and
always after cleaning. The cream nourishes the leather, keeps it breathable and supple and
replaces lost moisture. It also protects the surface.
•Leather should be cleaned every two to three months and fresh stains removed.
•Treat the leather with a special leather care product every six months ⇒.
•Always apply cleaning and care products extremely sparingly and always use a dry cotton or
woollen cloth that is free from fluff. Do not apply cleaning and care products directly to the
leather.
•Remove fresh stains such as ink, ball-point pen ink, lipstick, shoe cream etc. as quickly as
possible.
•Look after the pigment. Use a special coloured leather cream to refresh the colour where
necessary.
•Wipe it off with a soft cloth.
Cleaning
Volkswagen recommends that you use a damp cotton or wool cloth for general cleaning purposes.
Do not let the water soak through the leather or soak into the seams.
Please observe the following notes prior to cleaning the leather upholstery ⇒ Cleaning upholstery
on seat cushions with seat heating, electrically adjustable seats, or seats containing airbag
components.
Type of stainCleaning
Stubborn stains– Use a wrung-out cloth to apply a mild soap solution.
– Dry with an absorbent, dry cloth.
Water-based stains, e.g.
coffee, tea, juice, blood
etc.
– Remove fresh stains with an absorbent cloth,
– If the stain has already dried, use a suitable cleaning agent ⇒.
Oily stains, e.g. oil, lipstick
etc.
– Remove fresh stains with an absorbent cloth.
– If the stain has not yet penetrated the surface, use a suitable
cleaning agent ⇒.
Difficult stains, e.g. biro,
felt tip pen, nail varnish,
emulsion paint, shoe
polish etc.
– Dry with an absorbent, dry cloth.
– Clean with a suitable leather stain remover.
•Brushes should be used on carpets and mats only. Other surfaces could be damaged by
brushes.
•When washing paste or fine detergent solutions are applied with a damp cloth or sponge,
visible edges may appear on the upholstery once it has dried. This can be due to
substances such as surfactants. These edges are usually difficult or even impossible to
remove.
NOTICE
•Do not soak Alcantara under any circumstances.
•Do not use leather care products, solvents, wax polish, shoe cream, stain removers or
similar products on Alcantara.
•Do not use brushes if cleaning with liquids. This could damage the surface of the material.
NOTICE
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®
a)

However, slight colour variations will arise in normal use.
Mild soap solution: two tablespoons neutral soap diluted in one litre of water.
Cleaning leatherette upholstery
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Please observe the following notes prior to cleaning the leatherette upholstery ⇒ Cleaning
upholstery on seat cushions with seat heating, electrically adjustable seats, or seats containing
airbag components.
Only use water and neutral detergents to clean the leatherette upholstery.
Cleaning stowage compartments, drink holders and ash trays
Fig. 128 In the centre console: stowage compartment with drink holder
Fig. 129 Ashtray with snuffer, removed and opened
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Cleaning stowage compartments and drink holders
•Moisten a clean, lint-free cloth with water and clean the parts.
•If this does not provide satisfactory results, use a special solvent-free plastic cleaning product.
Cleaning the ashtray
•Remove and empty the ashtray.
•Wipe the ashtray with a cloth to clean it.
To clean the snuffer ⇒ Fig. 129, use a toothpick or similar object to pick out the ashes.
•Do not use solvents, wax polish, shoe cream, spot removers or similar products on leather.
•Stains cannot be removed if they has been left on the leather for a long time and have
penetrated the surface.
•Spilt liquids should be cleaned immediately using an absorbent cloth as the leather surface
and the stitching absorb liquids quickly.
•If the car is left standing outdoors for long periods, the leather should be protected against
direct sunlight to prevent it from fading.
NOTICE
a)
Do not use solvents, wax polish, shoe cream, spot removers or similar products on the
leatherette upholstery. These may cause the material to become hard and brittle prematurely.
NOTICE