2021 VOLKSWAGEN UP! ABS

Cleaning upholstery on seat cushions with seat heating, electrically
adjustable seats, or seats containing airbag components
Airbag-related components and electrical connectors may be installed in the driver seat, passenger
seat and sometimes also in the rear outer seats. Seat cushions or backrests that are damaged,
incorrectly cleaned or treated, or that become wet, may cause damage to the vehicle electrics or
trigger a fault in the airbag system ⇒.
Electrical components and connectors are installed in electrically adjustable seats and seat
cushions with seat heating. These can be damaged if cleaned or treated incorrectly ⇒. This can
also result in damage to other parts of the vehicle electrics.
For this reason, please follow these cleaning guidelines:
•Do not use high-pressure cleaners, steam cleaners or coolant spray.
•Do not use washing paste or fine detergent solutions.
•Avoid getting the seat wet.
•Only use detergents that have been approved by Volkswagen.
•If in doubt, consult a specialist cleaning company.
Cleaning upholstery on seat cushions without seat heating, seats that are
not electrically adjustable, and seats that do not contain airbag components
•Please read and follow the instructions, notes and warnings on the package before using
cleaning products.
•Upholstery, fabric trims, Alcantara seat covers and carpeting should be cleaned regularly with
a vacuum cleaner (brush).
•Do not use high-pressure cleaners, steam cleaners or coolant spray.
•We recommend that you use a soft sponge or commercially available lint-free microfibre cloth
for cleaning jobs ⇒.
•Clean Alcantara surfaces with a slightly damp cotton or woollen cloth or a commercially
available lint-free microfibre cloth ⇒.
General surface soiling of the upholstery and fabric trim can be cleaned with a commercially
available foam cleaner.
If the upholstery and fabric trims are generally heavily soiled, consult a Volkswagen dealership for
information on suitable cleaning methods before attempting any cleaning. If required, take the
vehicle to a specialist cleaning company.
Treating stains
When treating stains, it may be necessary to clean the entire surface and not just the stain itself.
This particularly applies if the surface shows general signs of wear. The cleaned area could
otherwise be lighter than the surrounding area. If in doubt, consult a specialist cleaning company.
Type of stainRecommended cleaning method for seat cushions
and upholstery
Water-based stains, e.g.
coffee, fruit juice.
– Moisten a sponge using a spray bottle and treat the stain by
rubbing it in a circular motion.
– Wipe with a dry absorbent cloth.
Stubborn stains, e.g.
chocolate, foundation.
– Only use detergents approved by Volkswagen.
– If required, take the vehicle to a specialist cleaning firm to have the
upholstery cleaned.
Oily stains, e.g. oil,
lipstick.
– Only use detergents approved by Volkswagen.
– If required, take the vehicle to a specialist cleaning firm to have the
upholstery cleaned.
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If there is a fault in the airbag system, the airbag may not function properly, or not function at
all or function unexpectedly. This could cause accidents and fatal injuries.
•The airbag system should be checked by a qualified workshop as soon as possible.
WARNING
If the upholstery on electrically adjustable seats or on seat cushions containing airbag
components gets wet, electric components and the vehicle electrics could be damaged.
•A wet seat cushion should always be dried out, and system components checked, by a
qualified workshop.
•Do not use steam cleaners as the steam pushes the soiling into the fabric and sets it.
•High-pressure cleaners and coolant sprays can damage the upholstery.
NOTICE

Cleaning and caring for natural leather covers
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Please contact a Volkswagen dealership or other qualified workshop if you have any questions on
cleaning and caring for the leather equipment in your vehicle.
Care and use
Natural leather is sensitive as it does not have a uniform coating of dye.
•Use a leather cream with sunlight protection and impregnation properties on a regular basis and
always after cleaning. The cream nourishes the leather, keeps it breathable and supple and
replaces lost moisture. It also protects the surface.
•Leather should be cleaned every two to three months and fresh stains removed.
•Treat the leather with a special leather care product every six months ⇒.
•Always apply cleaning and care products extremely sparingly and always use a dry cotton or
woollen cloth that is free from fluff. Do not apply cleaning and care products directly to the
leather.
•Remove fresh stains such as ink, ball-point pen ink, lipstick, shoe cream etc. as quickly as
possible.
•Look after the pigment. Use a special coloured leather cream to refresh the colour where
necessary.
•Wipe it off with a soft cloth.
Cleaning
Volkswagen recommends that you use a damp cotton or wool cloth for general cleaning purposes.
Do not let the water soak through the leather or soak into the seams.
Please observe the following notes prior to cleaning the leather upholstery ⇒ Cleaning upholstery
on seat cushions with seat heating, electrically adjustable seats, or seats containing airbag
components.
Type of stainCleaning
Stubborn stains– Use a wrung-out cloth to apply a mild soap solution.
– Dry with an absorbent, dry cloth.
Water-based stains, e.g.
coffee, tea, juice, blood
etc.
– Remove fresh stains with an absorbent cloth,
– If the stain has already dried, use a suitable cleaning agent ⇒.
Oily stains, e.g. oil, lipstick
etc.
– Remove fresh stains with an absorbent cloth.
– If the stain has not yet penetrated the surface, use a suitable
cleaning agent ⇒.
Difficult stains, e.g. biro,
felt tip pen, nail varnish,
emulsion paint, shoe
polish etc.
– Dry with an absorbent, dry cloth.
– Clean with a suitable leather stain remover.
•Brushes should be used on carpets and mats only. Other surfaces could be damaged by
brushes.
•When washing paste or fine detergent solutions are applied with a damp cloth or sponge,
visible edges may appear on the upholstery once it has dried. This can be due to
substances such as surfactants. These edges are usually difficult or even impossible to
remove.
NOTICE
•Do not soak Alcantara under any circumstances.
•Do not use leather care products, solvents, wax polish, shoe cream, stain removers or
similar products on Alcantara.
•Do not use brushes if cleaning with liquids. This could damage the surface of the material.
NOTICE
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However, slight colour variations will arise in normal use.
Mild soap solution: two tablespoons neutral soap diluted in one litre of water.
Cleaning leatherette upholstery
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Please observe the following notes prior to cleaning the leatherette upholstery ⇒ Cleaning
upholstery on seat cushions with seat heating, electrically adjustable seats, or seats containing
airbag components.
Only use water and neutral detergents to clean the leatherette upholstery.
Cleaning stowage compartments, drink holders and ash trays
Fig. 128 In the centre console: stowage compartment with drink holder
Fig. 129 Ashtray with snuffer, removed and opened
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Cleaning stowage compartments and drink holders
•Moisten a clean, lint-free cloth with water and clean the parts.
•If this does not provide satisfactory results, use a special solvent-free plastic cleaning product.
Cleaning the ashtray
•Remove and empty the ashtray.
•Wipe the ashtray with a cloth to clean it.
To clean the snuffer ⇒ Fig. 129, use a toothpick or similar object to pick out the ashes.
•Do not use solvents, wax polish, shoe cream, spot removers or similar products on leather.
•Stains cannot be removed if they has been left on the leather for a long time and have
penetrated the surface.
•Spilt liquids should be cleaned immediately using an absorbent cloth as the leather surface
and the stitching absorb liquids quickly.
•If the car is left standing outdoors for long periods, the leather should be protected against
direct sunlight to prevent it from fading.
NOTICE
a)
Do not use solvents, wax polish, shoe cream, spot removers or similar products on the
leatherette upholstery. These may cause the material to become hard and brittle prematurely.
NOTICE

The vehicle owner should keep all assembly documentation for these auxiliary fittings, and pass it
on to any scrapping company later engaged. In this way, environmentally compatible disposal
should be guaranteed for all vehicles, including refitted vehicles.
Windscreen repairs
To function properly, some items of equipment require a camera or sensor, which is located on the
inside of the windscreen near the interior mirror. If the windscreen in the viewing field of the camera
or sensors has been damaged, e.g. by stone impact, the windscreen must be replaced. Repairing
the crack can lead to malfunction or functional faults in the equipment.
After changing the windscreen, the camera and sensors must be set up and calibrated by a
qualified workshop.
Repairs and faults in the airbag system
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Repairs and modifications must always be carried out according to Volkswagen specifications⇒
.
Modifications and repairs to the front bumper, the doors, the front seats, the roof, or the bodywork
should be carried out by a qualified workshop. System components and airbag system sensors can
be located on these vehicle components.
If you work on the airbag system or remove and install parts of the system when performing other
repair work, parts of the airbag system may be damaged. The consequence may be that, in the
event of an accident, the airbag inflates incorrectly or does not inflate at all.
Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and
that removed parts do not cause any injuries or environmental pollution. Qualified workshops are
familiar with these requirements.
Any modifications to the vehicle's suspension could prevent the airbag system from working
properly during a collision. For example, using tyre/rim combinations that have not been approved
by Volkswagen, lowering the vehicle, making modifications to the suspension rate including work on
the springs, struts and shock absorbers could change the forces that are measured by the airbag
sensors and sent to the electronic control unit. Some changes to the suspension could cause the
forces measured by the sensors to increase. This can lead to the airbag system being triggered in
collision scenarios where it normally would not be triggered if modifications to the suspension had
not been made. Other modifications can cause the forces measured by the sensors to decrease,
therefore preventing the airbag system from being triggered when it should have been.
Retrofitting two-way radios
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Incorrect repairs and modifications can cause functional problems and damage to the vehicle
and impair the effectiveness of the driver assist systems. This can result in accidents and
severe injuries.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop.
WARNING
Incorrect repairs and modifications can cause function problems and damage to the vehicle
and impair the effectiveness of the airbag system. This can result in accidents and serious or
even fatal injuries.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop.
•Airbag modules cannot be repaired. They must be replaced.
•Never use recycled airbag components or components that have been taken from end-of-
life vehicles in your vehicle.
WARNING
Modifications to the vehicle's suspension, including the use of unsuitable tyre/rim
combinations, can cause the airbag system to work differently and increase the risk of serious
or fatal injuries in the event of an accident.
•Never install any components in the suspension system that do not have the same
characteristics as the original factory-fitted components.
•Never use tyre/rim combinations that have not been approved by Volkswagen.
WARNING

Event data recorder
The vehicle is not fitted with an event data recorder.
Event data recorders temporarily store vehicle information. This provides precise information in the
event of an accident. In vehicles with an airbag system, data that might be relevant in the event of
an accident can be stored, e.g. impact speed, belt buckle status, seat positions and trigger speed.
The scope of the data is manufacturer-specific.
An event data recorder may only be fitted if the owner has approved the procedure. This is covered
by legislation in some countries.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions,
such as lane change flash, single door unlocking and displays, can be reprogrammed using special
workshop equipment. If this is the case, the descriptions in your vehicle wallet will no longer
correspond with the original functions. Volkswagen recommends that you have any reprogramming
confirmed in the service schedule under Workshop comments.
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Reading the vehicle's event memory
A diagnostic interface for reading the event memories is located in the vehicle interior ⇒. Data
relating to the function and status of the electronic control units are stored in the event memory.
Additional information on the stored data is available from qualified workshops.
The diagnosis interface is located behind near the fuse box in the footwell on the driver side.
The event memory should only be read and reset by a qualified workshop.
After a fault has been rectified, the information in the memory pertaining to the fault is deleted.
Other memory content is overwritten on an on-going basis.
Using a mobile telephone in the vehicle without a connection to the
external aerial
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Both during telephone calls and in standby mode, mobile telephones transmit and receive radio
waves, which may also be termed "high-frequency energy". Current scientific literature warns us
that radio waves can be harmful to human beings if they exceed certain limits. Government bodies
and international committees have introduced threshold values and guidelines to ensure that
electromagnetic radiation produced by mobile telephones does not pose a hazard to health.
However, there is no proven scientific evidence that demonstrates that cordless telephones are
absolutely safe.
For this reason, some experts are calling for more precautions to be taken in the use of mobile
telephones, by taking steps to reduce the level of personal exposure to electromagnetic radiation.
If a mobile telephone that is not connected to the vehicle's external aerial is used inside the vehicle,
the level of electromagnetic radiation could be higher than when the mobile telephone is connected
to an integrated aerial or any other external aerial.
If the vehicle is fitted with a suitable hands-free unit which enables the use of innumerable
additional functions of Bluetooth compatible mobile telephones, this will satisfy the legal
requirements in many countries which permit the use of a mobile telephone in a vehicle only if a
hands-free unit is used.
The hands-free system of the portable navigation device (delivered by Volkswagen) in your vehicle
has been developed for mobile telephones that are compatible with Bluetooth⇒ Portable
navigation device. Mobile telephones must be located in a suitable telephone holder or be stored
securely in the vehicle. If a telephone holder is used it must be securely attached to the base plate.
This is the only way to ensure that the mobile telephone is securely attached to the dash panel and
always within reach of the driver. Depending on the hands-free system, the connection between the
mobile telephone and the external aerial is established either via the telephone holder or via an
existing Bluetooth connection between the mobile telephone and the vehicle.
Connecting the mobile telephone is to a telephone aerial integrated in the vehicle or to an external
telephone aerial reduces the electromagnetic radiation generated by the telephone which could
affect the human body. Using an aerial also improves the quality of the signal.
Incorrect use of the diagnostic interface can cause faults, which can result in accidents and
serious injuries.
•Never read the event memory using the diagnostic interface yourself.
•The diagnostic interface should only be read by a qualified workshop.
WARNING
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Changing bulbs in the front headlights
Fig. 162 In the engine compartment: rear view of the left-hand front headlight with rubber cover: ①
dipped beam and main beam, ② side lights and daytime running lights, ③ turn signal and
retaining clip ④
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The front headlight does not need to be removed when changing bulbs.
The actions should only be carried out in the specified order:
⇒ Fig. 162①②③
Dipped beam and
main beam
headlights
Side lights and
daytime running
lights
Front turn signal
1.Observe and follow the instructions on the checklist ⇒ Information on changing
bulbs.
2.Open the bonnet ⇒ Preparation for working in the engine compartment.
3.
Remove the connector
from the H4 bulb. Pull off
rubber cover using the
tabs.Turn the bulb holder anticlockwise as far as it will go
and pull it out to the rear along with the bulb.Push retaining clip ④ in
the direction of the arrow
to the front, unhook at
side and fold away.
4.Remove bulb from bulb holder. If necessary, press the catch on the bulb holder.
5.Replace the defective bulb with a new bulb of the same type.
6.
Fit the new bulb, fold back
the retaining clips ④ and
hook in.
Insert the bulb holder into
the headlight and turn it
clockwise as far as it will
go.
Insert the bulb holder into
the headlight and turn it
clockwise as far as it will
go.
7.
Put the rubber cover on
and check if it is fitted
securely. Attach
connector to the H4 bulb.
The illustrations show the left-hand headlight from the rear. The right-hand headlight is a
mirror image of the one shown.
Changing bulbs in the front bumper
Fig. 163 In the wheeI housing front right: removing the securing bolts (arrows) and the spreader
rivet Ⓐ

6.Remove the wing nut ⑤ ⇒ Fig. 165B.
7.Carefully pull the tail light cluster out and remove it from the body.
8.Remove the tail light cluster and place it on a clean, flat surface.
Changing the bulb
9.Release the bulb holder at the tabs (arrows) ⇒ Fig. 166C and remove the bulb holder
from the rear light cluster.
10.Replace the defective bulb with a new bulb of the same type ⇒ Fig. 166D.
11.Insert the bulb holder into the tail light cluster. The release tabs (arrows) ⇒ Fig. 166C
must click into place.
Fitting the tail light cluster
12.Carefully put the tail light cluster into the opening in the body.
13.Use one hand to hold the tail light cluster in the fitting position while using the other hand
to tighten the wing nut ⑤ ⇒ Fig. 165B.
14.Check that the tail light cluster is positioned correctly and securely.
15.Fit the connector ② to the bulb holder and push in the catch ③ against the direction
shown by the arrow ⇒ Fig. 165B.
16.Replace the cover. The cover must engage fully and securely.
17.Close the tailgate ⇒ Tailgate.
Changing the bulb in the number plate light
Fig. 167 In the rear bumper: removing the number plate light
Fig. 168 Number plate light: removing the bulb holder
First read and observe the introductoryinformation and safety warnings⇒
Introduction
A normal flat screwdriver can be used to remove the number plate light ⇒.
The actions should only be carried out in the specified order:
1.Observe and follow the instructions on the checklist ⇒ Information on changing
bulbs.
2.With one hand, push the number plate light from the left to the right and take out of
the bumper ⇒ Fig. 167.
3.Carefully lift the number plate light slightly out of the bumper.
4.Turn the bulb holder with the bulb anticlockwise and remove in direction of arrow
⇒ Fig. 168.
5.Replace the defective bulb with a new bulb of the same type.
6.Insert the bulb holder into the number plate light and turn it as far as it will go in the
opposite direction to the arrow ⇒ Fig. 168.
7.
Carefully insert the number plate light with the left edge in the opening in the
bumper. When doing this, ensure that the number plate light is inserted in the right
direction, i.e. the spring must be on the right-hand side.
8.Push the number plate light into the bumper until it clicks into place.

•You will need to depress the brake pedal more vigorously than normal as the brake servo is not
working. Do not drive too close to the towing vehicle.
•Read and comply with the information and notes in the owner's manual of the towing vehicle.
Notes for the driver of the towing vehicle
•Accelerate carefully and gently. Avoid any sudden driving manoeuvres.
•Brake earlier than normal by pressing lightly on the brake pedal.
•Read and comply with any information and notes in the owner's manual of the towed vehicle.
AbbreviationDefinition
rpmRevolutions per minute – engine speed.
ABSAnti-lock brake system.
AG55-speed automated manual gearbox.
TCSTraction control system.
BASBrake Assist system.
ccmCubic centimetres. Unit of displacement.
CNGCompressed Natural Gas.
COCarbon dioxide.
DINGerman Standards Authority (Deutsches Institut für Normung).
DRLDaytime running lights.
EBDElectronic brake pressure distribution system.
EDLElectronic differential lock.
EUEuropean Union.
ENEuropean standard.
EPCEngine management system (electronic power control).
ESCElectronic stabilisation programme.
EECEuropean Economic Community.
VINVehicle identification number
g/kmCarbon dioxide emissions in grams per kilometre.
CCSCruise control system.
kNKilonewton, pulling power.
kpKilopond, pulling power.
kPaKilopascal, value for tyre inflation pressure.
kWKilowatt, engine power.
LEDLight-emitting diode.
MFDMultifunction display.
ECEngine code.
NmNewton metres, unit of engine torque.
RONResearch octane number, indication of the knock resistance of petrol.
MG55-speed manual gearbox.
TCTraction control.
TINT Tyre identification number (TIN).
tripTrip recorder.
TWITread wear indicator.
Volkswagen AG works continuously to develop and improve its vehicles. Please understand that we
must therefore reserve the right to alter any part of the vehicle and its equipment or technical
specifications at any time. The data provided concerning scope of delivery, appearance,
performance, dimensions, weights, fuel consumption, standards and vehicle functions are all
correct at the time of going to print. Some of the equipment described might not yet be available in
a particular vehicle (information can be provided by your local Volkswagen dealership), and some
equipment may not be available in certain countries. No legal commitment may be inferred from the
information, illustrations or descriptions in this manual.
No part of this manual may be reprinted, reproduced or translated without the written permission of
Volkswagen AG.
All rights under the laws of copyright are expressly reserved by Volkswagen AG. Subject to
alteration and amendment.
Printed in Germany.
© Volkswagen AG 2012
This paper was bleached without the use of chlorine.
Abbreviations
2