
Table of Contents 
About this owner's manual . . . . . . 4 
Overview of the vehicle . . . . . . . . . . 5 
Exterior views 
-Side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 
-Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 
-Rear view (vehicles with tailgate) . . . . . 7 
-Rear view (vehicles with wing doors) 8 
Vehicle interior 
-Overview of the driver door . . . . . . . . . . . 9 
-Overview of the driver side . . . . . . . . . . . 10 
-Overview of the centre console . . 12 
-Overview of the front passenger side . . . 14 
-Headliner . . . . . . . . . . . . . . . . . . . . 15 
Instrument cluster 
-Warning and indicator lamps . . . . . . . . . . 16 
-Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . 19 
-Volkswagen information system . . . . . . . . 24 
Before the journey . . . . . . . . . . . . . . . . 33 
Before setting off 
-Driving tips . . . . . . . . . . . . . . . . . . . . . . . . . . 33 
Opening and closing 
-Vehicle key set . . . . . . . . . . . . . . . . . . . . . . . 36 
-Central locking system . . . . . . . . . . . . . . . . 39 
-Doors.... . . . . . . . . . . . . . . . . . . . . . . . . . 45 
-Sliding doors . . . . . . . . . . . . . . . . . . . . . . . . 46 
-Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 
-Wing doors . . . . . . . . . . . . . . . . . . . . . . . . . 52 
-Windows .  . . . . . . . . . . . . . . . . . . . . . . . . 55 
-Sliding/tilting roof. . . . . . . . . . . . . . . . 58 
Sitting correctly and safely 
-Adjusting the seat position . . . . . . . . . . . . 61 
-Seat functions, front . . . . . . . . . . . . . . . . . . 69 
-Seat functions, rear . . . . . . . . . . . . . . . . . . 72 
-Seat belts . . . . . . . . . . . . . . . . . . . . . . . . . . 79 
-Airbag system . . . . . . . . . . . . . . . . . . . . . . . 87 
-Child seats (accessories) . . . . . . . . . . . . . 96 
-Integrated child seat .................. 1 02 
Lights and vision 
-Lights ............................... 106 
-Protection from the sun ............... 115 
-Wipers and washer . . . . . . . . . . . . . 116 
-Mirrors .............................. 121 
Table ot Contents 
Transporting items 
-Driving notes ........................ 125 
-Luggage compartment ................ 130 
-Guide rail system in the rear vehicle floor ................................ 133 
-Roof carrier ........ , ................. 137 
-Towing a trailer ...................... 139 
Practical equipment 
-Stowage area ........................ 150 
-Torches ............................. 152 
-Drink holders . . . • . . . . . . . . . . . . . . . . . . 153 
-Tables .............................. 155 
-Cool box ............................ 158 
-Ashtray and cigarette lighter ........... 161 
-Electrical sockets . . . . . . . . . . . . . . . . . . . . 163 
-Rear Seat Entertainment (RSE) system 165 
-Tachograph . . . . . . . . . . . . . . . . . . . . . . . . . . 172 
-Digital voice enhancement ............ 173 
Equipment, Multivan 
-Darkening the interior of the vehicle, Multivan ............................. 175 
Equipment, Business 
-Vehicle overview, Business . . . . . . . . . . . . 180 
-Seat functions, rear, Business ......... 182 
-Rear-seat telephony, Business ........ 187 
Equipment, California 
-Vehicle overview, California . . . . . . . . . . . 192 
-Seat functions, rear, California ......... 193 
-Central control panel, California ........ 204 
-Interior lights, California ............... 208 
-Stowage areas, California ............. 21 0 
-Darkening the interior of the vehicle, California . . . . . . . . ................... 215 
-Manual pop-up roof, California ......... 218 
-Electric pop-up roof, California ......... 221 
-Awning, California .................... 226 
-Tables and camping chairs, California .. 229 
-Gas system, California ................ 233 
-Water supply and disposal, California .. 237 
-Refrigerator box, California ............ 241 
-Power supply in the vehicle, California .. 242 
-Air conditioning system, California ..... 250 
-Supplementary heater, California ...... 251 
-Practical tips, California ............... 252  

Key to Fig. 6 and Fig. 7: 
CD Light switch ·'f;i.· ... 106 
-Light switched off+ 
-Automatic headlight control -AUTO-
-Side light and dipped beam o.-o 
-Fog lights i'O 0$ 
@ Lever for: .......... . 106 
-Main beam headlights ID 
-Headlight flasher =:o 
-Turn signal "'" -Parking light 
-Switch and rocker switch for the cruise control system (CCS) ON-CANCEL-OFF-RES/+-SET/-. . . . .  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295 
@ Controls on the multifunction steering wheel ....... . 
-Volume setting for the radio, navigation announcements or a telephone conversation 3d-:;., 
-Mute function for the radio or activating the voice control system _... 
-Opening the main telephone menu or accepting a telephone call J 
-Control buttons for the Volkswagen information system c.-<2,-"?-v, OK, ..=, 
@ Instrument cluster: 
-Instruments .. 
-Display 
-Warning and indicator lamps ..... . 
® Horn (works only when the ignition is switched on) 
® Lever for wipers and washers . . . . . .....................................• 
-Wipers HGH-LOW 
-Interval wipe for the windscreen . ·•• 
-"Flick wipe" 1x 
-Windscreen wipers.;;:> 
-Wash and wipe system for the windscreen 
-Rear wiper ll;J 
-Wash and wipe system for the rear window 
-Lever with buttons for operating the Volkswagen information system TRIP, OK/RESET 
0 Ignition lock .......... . 
® Pedals .................. . 
® 
® @ 
Lever for adjusting the steering column ..................•..... 
Driver front airbag ........ . 
Headlight range control (o . 
Brightness control for instrument and switch lighting C't ...••.•... 
Handle for releasing the bonnet ... 
@ 
® 
0 Button for interior monitoring next to the driver seat (not shown) ....................... . 
Vehicle interior 11 
24 
19 
19 
16 
116 
24 
257 
260 
61 
87 
106 
106 
350 
39 

Overview of the centre console 
Centre console, standard version 
Fig. 8 Overview of the centre console. standard version. 
Key to Fig. 8: 
CD Button for: 
-Adaptive chassis control (DCC) C I S .......................................... . 
-Front passenger airbag switch-off function ................•....................... 
-Hill descent assist .................................•....................... 
-Roof ventilator G!!J,db ......................................................... . 
-Electric sliding doors ell, a;o ............................................••....• 
-Electronic stabilisation program (ESC) D ........................................ . 
-Windscreen heating W ..................•................................... 
-Rear axle differential lock ! ................................................. . 
-ParkPilot P<• .....................•..••••.............••..............•••••. 
-Tyre monitoring system \P . . . . . . . . . . . . . . . . . . . . . . . . ........................ . 
-Start/stop system . . . . . . . . . . . . . . . . . . . . . . . . ............................... . 
-Hazard warning lights .a . . . . . .  . . . . . . . . . . . . . ............................ . 
-Windscreens made of heat-insulating glass, heated ............................... . 
® Stowage compartment. . . . . . . . . . . . . . . . ............... . 
@ Radio or navigation system (factory-fitted) =:-Booklet Radio, provision for mobile telephone, infotainment system, navigation system 
Overview of the vehicle 
317 
87 
285 
322 
46 
269 
322 
282 
287 
318 
282 
411 
115 
150 
...  

-Start/stop system &. ........................ . 282 
-Hazard warning lights d1.. . . . . . . . . . . . . .  . . . . . . . • • . . . . . . . . . . . 411 
-Windscreens made of heat-insulating glass, heated . . . . . . . . . . . . . .  . . . . . . . . . . . . . . . . . . 115 
@ Stowage compartment........... . . . . . . . . . . . . .  . . . . . . . . . . . . . . . 150 
@ Radio or navigation system (factory-fitted) Radio, provision for mobile telephone, infotainment system, navigation system 
@) Controls for: 
-Heating and fresh air system 
-Climatic ............ . 
-Climatronic . . . . . . . . . . . . . ....•............ 
® Stowage compartment .  . . . ........................ . 
-Mobile telephone interface "comfort version" Radio, provision for mobile tele-phone, infotainment system, navigation system 
® Stowage compartment with 
-12-volt socket 
-Ashtray with cigarette lighter 
-Drink holder ................................................. . 
Q) Cooled bottle holder ..... 
® Gear lever for: 
-Manual gearbox ......  . 
-DSG® dual clutch gearbox .................................................... . 
Overview of the front passenger side 
322 
322 
322 
150 
163 
161 
153 
155 
260 
260 
Fig. 11 Overview of the front passenger side (left-hand drive vehicles with comfort dash panel). The controls are mirrored for right-hand drive vehicles. 
Key to Fig. 10 and Fig. 11: 
CD Stowage compartment. . . . . . . . . . . . . . . . . . . . .  . . . . . 150 
-with USB socket -<1:-or AUX-IN socket Radio, provision for mobile telephone. infotainment system, navigation system 
@ Stowage compartment .  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . 150 
@ Opening lever with lock for the stowage compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 .,. 
Overv1ew of the vehicle  

Symbol Meaning=>& See 
Lane change assist system currently not available. =>page 312 . 
The fog light is switched on. =>page 106 
.......,,...., Turn signal, left or right. =>page 106 r., Hazard warning lights switched on. =>page 411 
Trailer turn signals in operation. =>page 139 
Lit up: depress the brake pedal. Changing gear 
CS» =>page 260 Flashing: the lock button in the selector lever is not engaged. Braking, stopping and parking =>page 269 
The cruise control system (CCS) is controlling the speed. =>page 295 
(") Adaptive cruise control (ACC) active. No vehicle has been detec-ted ahead. =>page 298 
th. Lit up: Hill Descent Assist switched on. =>page 285 Flashing: the lock button in the selector lever is not engaged. 
Main beam is switched on or the headlight flasher is being opera!-=>page 106 ed. 
When displayed in white: Adaptive cruise control (ACC) active. 
B' 
Vehicle detected ahead. 
When displayed in grey: Adaptive cruise control (ACC) not active. =>page 298 
System switched on, does not regulate. 
Main beam assist (Light Assist) is activated. =>page 110 
Lit up: service interval display. =>page 22 
,....c. Flashes alternately with selector lever display, e.g. 0: fault in dual clutch gearbox (DSG®. =>page 260 
(A) The starUstop system is available, automatic engine stop is active. 
The starUstop system is not available. =>page 282 
(J9 OR: the starUstop system has switched off the engine automatical-ly. 
* 
Black ice warning. The outside temperature is below =>page 19 +4·c (+39.F). 
® A mobile telephone is connected via Bluetooth to the factory-fitted => Booklet Radio, pro-provision for mobile telephone. vision for mobile tele-
Mobile telephone battery charge level. Only for factory-fitted provi-phone, infotainment system, navigation sion for mobile telephone. system 
A WARNING A WARNING (Continued) 
Failure to observe illuminated warning lamps and text messages can lead to your vehicle breaking down in traffic, and can cause acci-dent and serious injury. 
• Never ignore any illuminated warning lamps or text messages. 
Overv1ew of the vehicle 
• Stop the vehicle as soon as possible and when safe to do so. 
• Stop the vehicle at a safe distance away from moving traffic and ensure that no part of the exhaust system can come Into contact with any inflammable material underneath the vehicle, e.g. dry grass or fuel. ll>  

A WARNING (Continued) 
• Any broken-down vehicle poses an in-creased accident risk both for you and for other road users. If the situation requires, switch on the hazard warning lights and set up the warning triangle as a warning to other road users. 
• Before opening the bonnet, switch off the engine and allow it to cool down sufficiently. 
Instruments 
o::n Introduction 
This chapter contains information on the following subjects: 
Instrument overview ......... . 
Displays . . . . . . . ........ . Service interval display .. 
Additional information and warnings: 
• Warning and indicator lamps =>page 16 
• Volkswagen information system =>page 24 
20 21 
22 
• Display of current gear (DSG® dual clutch gear-box) =>page 260 
• Information on service intervals =>Booklet Serv-ice schedule 
A WARNING (Continued) 
• The engine compartment of any motor ve-hicle Is a dangerous area. Serious injuries can be sustained here =>page 350. 
CD 
Failure to observe illuminated indicator lamps and text messages can lead to your vehicle be-Ing damaged. 
Accidents and injuries can occur if the driver is distracted. 
• Never press the buttons on the instrument cluster while the vehicle is in motion. 

Displays 
r-T'n First read and observe the introductory L-J,:.,U information and safety warnings & on page 19. 
The types of information displayed in the instru-ment cluster=:. Fig. 14@ vary according to the ve-hicle's equipment level: 
• Warning and information messages 
• Mileage displays 
• Time 
• Outside temperature 
• Compass display 
• Selector lever positions =:.page 260 
• Gear-change indicator =>page 260 
• Multifunction display (MFD) and menus for vari-ous settings =>page 24 
Type of message Symbol Explanation colour 
• Service interval display =:.page 22 
• Second speed (Settings menu =>page 24) 
• Fuel gauge =:.page 340 
• Start/stop system status display =:.page 22 
Warning and information messages 
The system runs a check on certain components and functions in the vehicle when the ignition is switched on or while the vehicle is in motion. Func-tional faults are indicated by red and yellow sym· bols with warning and text messages in the instru-ment cluster display (warning and indicator lamps =>page 16). An acoustic warning is also given in certain cases. Different instrument cluster designs will have different displays. 
Priority 1 warning message. Red 
The symbol flashes or lights up (sometimes together with a signal tone). te Do not drive onl Danger=:.&,! Check the fault and correct the cause. Seek expert assistance if neces-sary. 
Priority 2 warning message. Yellow 
The symbol flashes or lights up (sometimes together with a signal tone). Your vehicle could be damaged or break down if there is a fault or if service fluids are running low Check the fault as soon as possible. Seek expert assistance if necessa-ry. 
Information mes-sage. Information about various procedures within the vehicle. 
Mileage displays 
The odomelerregisters the total distance travelled by the car. 
The trip recorder(trip) shows the distance travel-led since the trip recorder was last reset. The last digit of the trip recorder indicates distances of 100 metres or tenths of a mile. 
Outside temperature display 
If the outside temperature falls below +4 ·c (+39.F), the temperature display also shows a "snowflake symbol"{(-. This symbol flashes and then remains constantly lit until the outside temper-ature rises above +6•c (+43.F) 
If the vehicle is stationary, the supplementary heat-ing system (=>page 332) is on or the vehicle is travelling at very low speeds, the temperature dis-played may be slightly higher than the actual out-side temperature due to heat radiated from the en-gine. 
The measuring range lies between -4o•c (·40.F) and +so•c (+122°F). 
Compass display 
When the ignition and navigation system are switched on, the instrument cluster display shows the current direction of travel. 
Selector lever position 
The gear selected is displayed on the side of the selector lever and on the display in the instrument cluster. The display may also show which gear has been selected if the lever is in D or 5, or in Tiptron-ic mode. 
Gear-change indicator 
While the vehicle is in motion, the instrument clus-ter may show which gear should be selected to re-duce fuel consumption =>page 260. .-
Instrument cluster 21  

Second speed display (m ph or km/h) 
In addition to the tachometer display, the speed can also be displayed in another unit of measure-ment (m ph or km/h) in the instrument cluster dis-play while you are driving. To do this select the menu option A 1 t. speed di s. in the Settings menu =>page 24. 
Vehicles without menu display on the instrument cluster: 
• Start the engine. 
• Press the Ice: 1 e)j button three times. The odom-eter in the instrument cluster display flashes. 
• Press the button !o.o 1 SErl once. The vehicle speed in "km/h" or "mph" is shown briefly in the dis-play instead of the odometer. 
• This activates the second speed display. lt can be deactivated in the same manner. 
lt is not possible to switch off the second speedom-eter display in those countries where the law stipu-lates that the display cannot be deactivated. 
StarUstop system status display 
The instrument cluster display shows information about the current status =>page 282. 
A wARNING 
Failure to observe illuminated warning lamps and text messages can lead to your vehicle breaking down In traffic, and can cause acci-dent and serious injury. 
• Never Ignore any illuminated warning lamps or text messages. 
• Stop the vehicle as soon as possible and when safe to do so. 
Service interval display 
)'"""'"('n First read and observe the introductory L-W.I information and safety warnings & on page 19. 
The service display is shown on the instrument cluster=> Fig. 14 @. 
Service schedules at Volkswagen Commercial Ve-hicles are divided into two categories, oil change service and inspections. The service interval dis-play provides information on the next service which 
Overview of the vehicle 
A WARNING (Continued) 
• Any broken-down vehicle poses an In-creased accident risk both for you and for other road users. If the situation requires, switch on the hazard warning lights and set up the warning triangle as a warning to other road users. 
• Stop the vehicle at a safe distance away from moving traffic and ensure that no part of the exhaust system can come Into contact with any inflammable material underneath the vehicle, e.g. dry grass or fuel. 
A WARNING 
Streets and bridges can also be iced over at outside temperatures above freezing. 
• The snowflake symbol indicates that there is a risk of black Ice. 
• There may be black Ice on the roads even when outside temperatures are above +4•c (+39°F), even when no snowflake symbol is displayed. 
• You should never rely solely on the out-side temperature display I 
CD 
Failure to observe illuminated indicator lamps and text messages can lead to your vehicle be-ing damaged. 
m Differenl instrument clusters are available, L!J which means that the versions and displays may vary. In displays without warning or informa-tion texts, faults are indicated exclusively by the in-dicator lamps. 
m If several warning reports are detected, the L!J symbols will appear for several seconds, one after another. The symbols will continue to appear until the faults are rectified. 
The service appointment currently displayed can be found at Vehicles without text messages on the top right of the instrument cluster display: 
• 1: inspection. 
• 2: oil change service. ..